I needed a new headlight for my Prius, and since I was heading up to Duluth -- I called them for a…read morequote. They were over $100 LESS than a Toyota dealership in the Cities -- so yeah, I made an appt. During the appt they found the one serpentine belt to be extremely cracked - - so they recommend to replace. (They showed me the belt, and it's amazing that it's held up for 144k miles.) BUT....what impressed me was: a) I was able to get a morning appt no problem b) they only took 45min to replace the drivers headlight and belt c) they STILL were less expensive than what the dealership in the Cities was going to charge Friendly service, fair prices for authentic Toyota parts. I can't guarantee, but I also think they have some type of complimentary shuttle service - - cause I heard several other customers state that they needed a ride. Oh, and if you check in on your smartphone on yelp - - you get a $5 discount on an oil change.

Absolutely stay away from this business. Their customer service is horrible. It's a real long story…read morebut essentially we are 2.5 hours from home in a 40th anniversary 4Runner and the blower for the heat quit. It's a few minutes to diagnose and approx 20 minutes to replace it. They will not figure out a way to get us in. I'm 65 years old and have never dealt with a business that is run this badly. The service manager just told me that he has to take care of vehicles that have been sitting there a month to be repaired before he can look at ours. You've got to be kidding me!! There's so much wrong with this.

I had a great experience with the salesman (Mike) at Kolar. Also, Patty, in finance, was quite…read morehelpful. Mike was not the typical pushy salesman. He showed me what I was looking for, and I subsequently found something a little newer and nicer that I chose. I love the truck, the color, all of its amenities, and the fact that I will be able to use it to pull a travel trailer. Mike gave me time to think about my purchase and he went over all the details of the truck. I will recommend Kolar to a friend. In fact, a friend of mine recommended Kolar to me. Pat K.

Brought my vehicle in to have the moon roof checked prior to the warranty expiring due to it…read moreleaking horribly. The mechanic, if you can call them that, said there was nothing wrong. A couple of months later I brought it back in and was told they would see what they could do, still haven't heard anything. Horrible communication. Now I'm concerned that the headliner will mold and the roof will rust. DO NOT RECOMMEND!!!!!!!!!!

As far as sales departments go they are fine. 3/5 stars for sales. But service here is 1/5 stars…read more They are just plain rude. They give snarky remarks and act like you're inconveniencing them when you ask a question about the work done. Not only that. But if you're a female and come in, they will try and put one past you and charge you for stuff you didn't need done or shouldn't be paying for because of warranty. I own two Subaru's and actually started driving both my cars to white bear lake Subaru for service because they are so much more friendly and reliable.

Made an appointment over two weeks in advance and put in the notes I was having new wheels and…read moretires installed along with an oil change. I showed up on time at 11am, handed the service counter my keys, and went to the waiting area. Over three hours pass without any communication, and then the customer rep comes out and tells me they can't get my wheels to fit, and that I need new center rings and lugs, but that they didn't have any in stock, and that they couldn't source them. What kind of service technician (of 30 years apparently) starts a job without checking fitment first? This is a Subaru Outback mind you, at a Subaru dealership, and they can't get the parts? He apologized and said they were putting my old tires back on and they'd be done shortly. That shortly lasted another hour before he came to tell me one of my tires was being "finicky", he apologized again and said they were almost done. 20 minutes later he finally comes to get me, and in the end I paid over $400 for tires I can't use. But they did give me a free car wash at Kwiktrip! Ooooo They charged me for an incomplete job, wasted my time and money, and now I have to get the work done somewhere else. Never again will I visit this dealership. Horrible service and terrible work ethic.

Shoddy repairs done that broke within a year of buying my car and they won't fix it. never buy a…read moreused car from this place.

Horrible from the start, sales-logan, a complete idiot over-employed. Lost the car keys, never…read moreshowed us all the options on the car. Lots of issues in the back office getting it titled. Then we have less than 30k miles on it, the front tie rods are shot. Chewed up our tires, and out of alignment. Spend two days in Arizona trying to get fixed. Certified inspection pre-owned is a big lie for duluth dodge. Purchased 3 vehicles from them in the past, will never go back. Have never been treated so poorly by a company, no customer service whatsoever.

These guys sold us a used van with a failing transmission. They pretended as if they wanted to help…read moremake things right, but in the end were no where to be found. They constantly denied any issue being found. Even after admitted faults of wrongly filling the transmission fluid to the proper amount which I believe caused the problem to begin. Their best answer and advice to us was to trade it in to another dealer so they could wash their hands of it and not have to deal with us anymore. Standard car dealership behavior right. Do yourself a favor and take your business else where. Only rated 1 start because 0 was not an option.

Jake Boese was awesome with my Ridgeline. Go see him! We love our Ridgeline and the service team is…read moretop notch

Never felt pressured. They listened to exactly what I wanted. They gave me great advice when I…read moreasked for their opinion. They were on top of every request I had. This is my first dealership car. I went into the process expecting the worst and I got the best. I am a brutally honest person and I am still shocked with how easy and how well I was treated. So as long as I live in Duluth - if they keep their customer friendly reputation - they will always have my business. Huge relief working with them. Props to Eric and Bill.

Went over there to get an oil filter for my Hyundai. Waited at the parts window for 30 minutes,…read morewhile looking right at an employee farther inside just doing stuff on a computer. No line, I was the only person there waiting. Fine, never mind, guess I'll just buy it online from somewhere else...

We had a really excellent experience with Volkswagen Duluth. Literally traumatized by the last…read morelocal dealership experience we had, I was not looking forward to the purchase of a new car. But Gabriel and Keenan made it literally so easy! We went from test drive to leaving with the vehicle in two hours. The vehicle is exactly what we wanted and we've have had it for a week now and love it! And yesterday we received coffee mugs and fresh cookies in the mail. Lovely touch and we appreciate it! Volkswagen Duluth focuses on customer service, and doesn't act like they are doing you a favor by helping you buy a car. We as consumers have the choice to take our business anywhere we want, and my husband and I definitely recommend Gabriel and Keenan at Volkswagen Duluth.

We had an urgent mechanical need on a cold winter day, they got us in immediately and resolved the…read moreissue. Great team, highly recommend.

My 2015 Nissan Altima had both right rear control arms snap while I was parking last week, and I…read morehad it towed to the Krenzen Nissan dealership. I've never been to this dealership before, as I typically go through another dealership near my hometown, so I was expecting mixed results. They had my car finished in just over one business day without an appointment, and didn't charge me anything for the parts and labor since this is a known issue with Nissan. Additionally, I asked them to check my right front wheel bearing, and they did so without any other fees. I will definitely be coming back here in the future!! Thank you so much Krenzen folks!

I recently brought my Nissan Frontier to Krenzen Nissan because the ABS and traction control lights…read morewere on, which also disabled my 4x4. I paid $200 for a diagnostic, expecting that a dealership would be able to accurately identify the issue, after my local mechanic could not. I was given a confident diagnosis that the problem was an incorrectly installed wheel speed sensor. Based on that assurance, I scheduled the repair. That's where the experience started to fall apart. I took time off work and drove two hours to the dealership for my appointment, only to be told after I arrived that they didn't have the part and couldn't work on my vehicle. No call, no warning--just a wasted four-hour round trip. I told them during the initial diagnosis that I lived two hours away so you'd think they could have informed me at least at the end of the previous day. I was told I would be given a discount for the inconvenience. The appointment had been scheduled for over a week. I had to leave the car there at the shop for a few days for what was supposed to take a couple of hours, and find rides back and forth to the dealership. When the sensor was finally replaced, I was informed that the replacement did not fix the issue at all. The original problem remained exactly the same, meaning the initial "diagnosis" I paid 200$ for was incorrect. Despite this, I was charged $1,200 ($400 more than the original estimate) because the job supposedly took longer than expected. This was not run by me at any point prior to me coming to pick up the vehicle. So to summarize: I paid more than quoted for a repair that didn't fix the problem, based on a diagnosis that turned out to be wrong. When I raised concerns, I was told there was no flexibility on the bill and that a service manager would call me the following Monday. That call never came. This experience shows a complete lack of communication, accountability, and diagnostic accuracy. Dealerships charge a premium because customers expect expertise and reliable service. In this case, I received neither. I would strongly caution anyone considering bringing their vehicle here for diagnostic or repair work. This is also the only negative review I have ever written but have felt strongly compelled to do so from this totally negative experience.

I've been looking for a decent newer car and have been keeping an eye on Craigslist where I found…read moresome listings for Easy Street, a dealer I wasn't familiar with. I had been thinking about an AWD Chevy Equinox, and they just happened to have four to choose from, so I took a drive to Easy Street and found just what I wanted. The price was very fair, the guys were easy to work with, and they offered quite a bit more for my trade-in than I was expecting. If your shopping for a car, this should be the first place you go to. Unlike most dealers, there's no high pressure and you can take your time and make up your own mind without feeling like you're being pushed into buying. They treated me right, and I'm sure they'll do the same for you.

I live 5 hours (and 2 states) away from this dealership and would drive five times that far to be…read moretreated as well as I was. This dealership opperates by the golden rule and Mike went more than 2 steps above and beyond what my friends and family would do! This family business DESERVES your buisness and knows the value of repeat customers. Give them a call and see if they can find what your looking for on the lot or at auction.