Jason was so helpful, informative, and attentive. He helped me get a credit card and made me feel part of the Arrowhead family and that made my day. Thank you Jason! -Amber n Leo read more

Jason Salas did an amazing job helping me when I went in. I initially applied for a loan online, but due to some technical issues I wasn't able to complete the process online. I came in as a walk-in, and Jason managed to help me and getting everything done quick and easy for my loan. Not only that, but he also advised me of the possibility of refinancing my car for a lower interest rate and he was able to take care of all of that for me all at the same time. I managed to come in and take care of everything within an hour or less. I believe it was about 45 to 50 minutes. I really appreciated him helping Me out and even lowered my payments amount on my car. read more

I had been locked out of my account for months and did not receive one email or phone call telling me why. I contacted customer service multiple times and even after verifying my identity, I was told my account was locked, but nobody told me why. Months later after calling customer service regarding another issue, I am told the reason I was locked out was because someone used a third party called BrightMoney to gain access to my checking account w Arrowhead and drain EVERYTHING, and because of this, I owed fees due to the negative balance. I immediately went to this branch and had to ask the catty white girl at the front to escalate the matter. She told me I had to contact BrightMoney directly abt the fraud, and I was still required to pay a fee for the negative balance despite this being their fault. For a month, I emailed back and forth with BrightMoney, getting absolutely nowhere with them, and thankfully some amazing people in Arrowhead customer service over the phone helped. They told me this branch was in the wrong for having me deal directly with another merchant, and that it was a very simple fix on their end that should've been escalated properly and taken off my shoulders. No responsibility was taken for the fact that my account was breached, and I'm not sure if the girl treated me unfairly on purpose bc she was on a power trip or what, but she had a chance to make this right and instead caused a lot of stress for me. read more

We have been banking with Arrowhead credit union for years ., accts , car loan , home equity line ... Recently I had a dispute only $65.,,I ordered 2tops from web site that said Made in USA N SHIP FROM USA .. finding out later coming from GREECE 2wks later after closing card n requesting a dispute , that the Greece co going thru Pay pal ., I DID NOT GO THRU PAY PAL ., It says method of payment "credit card" not pay pal ! Arrowhead is saying I have to wait more time since the end of Sept order date to see if items come .. I was promised 4or 5 days .. I needed it by Oct 14 the for Charlie Kirk bday ., All promises were broken !! FRAUD !! For $65 , they are willing to Loose a long standing customer?? This is fraud !! Under REG E, the financial institution has to refund if any fraud !! read more

We finally made Arrowhead our home financial institution, after being with Wells Fargo for decades! The friendly staff and tellers are the best in town! I look forward to bringing a loyal customer of theirs for years to come. read more

This branch has consistent issues. Three family members of mine who have accounts with this branch and use a debit card have had money stolen from their accounts. One on several occasions. One of the three family member has only use their debit card at the branch ATM ONCE or TWICE! NEVER anywhere else and still money was stolen! Not only that, I've literally been in line and have heard a customer walk in and complain about money missing from his account. I didn't get a debit card because of my family's issues but ended up getting their Visa credit card. You have to keep track of your available credit VERY CLOSELY. I screenshot my balance after every transaction and the math adds up every time. Recently I was overcharged interest by a few bucks and went thru my whole account, talked to rep over phone, manager at branch and they try to make you think you're crazy even though you tell them you keep track of everything. The bank manager tells me this card is calculated differently then my other credit cards but he's full of crap because I wait till each transaction is clear and take screenshots. Their banking app will update your availabil credit within minutes after every transaction but your balance owed updates later. When interest is subtracted from your balance the app doesn't even list it as a transaction you have to wait for your statement to see the amount paid in interest. My available credit balance has even "magically" decreased out of nowhere as if double charged for items then hours later, after searching thru my account transactions, the missing money just appears back to my availabil credit balance. Also, my mom ( one of the ones with the stolen money from debit card ) payed a bill by check and noticed money missing from her account after the check cleared. She called the recipient of the check and they verified they received the proper amount after depositing the check BUT somehow the BANK withdrew more money than the check was written for even though the check recipient received the proper amount. My mom had to call and bring it to the bank's attention and they couldn't figure out who or how they processed the check for more money even though the correct amount was received. UPDATE! My credit card issue was solved on my own and I'm surprised neither the phone conversation or two people I talked to in the branch were able to see the simple issue. Just be vigilant with all your accounts as the issues I've stated above still stand and are sketchy. read more

I've been with arrowhead for years now and I haven't always had the greatest experiences, but this location changes all of that. One of the most patient and kind Bank Tellers I have had, Jocelyn THANK YOU!!! You helped me so much getting all of my accounts in order, you were so incredible and I wish you nothing but the best. This is my favorite bank location thus far! Again shout out to Jocelyn for being amazing!! read more

I've never felt so victimized over and over again by a bank who considered me the offender. I found a fraudulent charge on my account and I disputed it and I also let the agent know that I had recently filled out a form from an email asking me my card information. The agent was kind enough to block my card, review my account and change my username just in case. Approximately a week later I get a phone call while my kids were at the park at like 7:44 pm and the number says Arrowhead Credit Union and it's the same number of the bank. The person tells me he's calling on behalf of loss prevention and asked did I make 3 transactions. I told him o it wasn't me and I was at work all day. He then sent me 3 text messages and asked me for the codes just like the customer service reps do when you call in. I didn't read the entire message I just gave the man the codes. He then tells me he sees another email and phone number attached to my account and asked if they were mine and I said no. He then told me he was going to lock the account for 24-48 hours for it to reset. An hour after the call I receive another email from CU saying I requested a change to my best friend's Zelle contact. So the next morning I call and I was informed that the call I previously received was fraudulent. So today after speaking with another customer service representative she told me to go to a branch and I immediately pulled off the freeway and went to the branch. There I met with a nice young lady who then had me speak to a man named Kevin from lost prevention. This man chose to belittle me and told me that this was my second time compromising my account and I would have further restrictions. I told him I did nothing wrong because the person over the phone said they were from loss prevention with the same customer service phone number. He didn't seem to care and again accused me of wrong doing. I also noticed the the lady that was helping me had me sign to change my username of which I never signed before and she held my license while I signed I'm assuming to check to see if it was the same signature of which she could have told me. Now I can. I longer use mobile deposits or atm deposits for which I never did anything wrong to have these restrictions. So once again why would a bank continue to hurt a victim all over again? read more

Fraud Department is highly incompetent and rude. These folks need customer service training and knowledge of banking industry practices. They act like glorified secretaries. Be professional! read more

Been banking with these guys for 15 years and have financed two autos through them. I have good credit and they won't approve a loan for 19,000. They moved their close location away from me I don't have any more reasons to do business with them. I can't wait to bank with someone new. Highly don't recommend Arrowhead credit union read more

I had a very professional kind teller help me. Everyone showed kindness while I was there in the rain.

ATM stole my money. I go inside to ask for my money back and two other ladies had just been robbed the same way I was. I asked for my money back and 'Branch Manager' Jason Hernandez chuckled while telling me to call my bank to get the money back. I understand that machines may have glitches but two people ahead of me had their money taken and Mr. Hernandez didn't think it was a good idea to shut down the ATM. I go outside to call my bank and the ATM is still robbing people of their money. The fact that the manager is laughing at customers who've been robbed by his ATM machine is completely unacceptable, however the young ladies working as tellers are very kind and professional. read more

Arrowhead Credit Union - The gangster ATM that has been robbing people of their hard earned money. - Banks & Credit Unions Near Me - Rancho Cucamonga, California

Going there to secure an auto loan for my wife's new car and met Jae Mirr and have to say that he made arrowhead worth going to. Knowledgeable, kind and down to earth. He went through the loan very thoroughly and was very patient with us even though we had some hiccups on our side and the dealerships side. He was very understanding and made our experience just worth it. We drove up 30 minutes even though we had an arrowhead credit union near us 5 minutes away. read more

Nichole Allen from the Collection Specialists department is 5/5 stars, 10/10 rating, super friendly and helpful! All the other collections reps I have talked with are also just so angry and seem like they have a leg over me and controlling with a sense of power it seems. But Nichole was wonderful from the start and even matched the vibes amazingly! Give her a promotion or something! 8am in the morning and Nichole is still serving with a smile behind that screen! Wonderful job read more

Always polite ..they answered all of questions and ate so helpful with all of my banking needs ..

Arrowhead isn't like what it used to be. I remember when I first opened an account with them it was great but the people working there now is no help. Do not try to dispute any items because they don't help. And the courtesy paid is a joke. They told me I owe them one amount then transferred me to collections and I didn't even asked to be transferred. I had thousands of dollars in my account and can't even used over $500 daily without getting a fraud alert. I rather Wescom credit union. Arrowhead step up your game or lose your members. read more

This place is an old school bank. Can't even provide their member a pre approval online for a car because the website doesn't work. Sit on the phone for 31 minutes to have someone say we cannot accept a purchase order for the member to do their lease buyout. Not even in CUDL for dealers to send their members their loans. read more

Don't think about getting any fraudulent charges to your account disputed. I'm convinced this company is lazy and doesn't want to deal with any disputes. They needed more "supported documentation" from me which I provided but stated they needed more. Isn't that their job to investigate the dispute with the other company? I will be looking at other credit unions. This one has been disappointing. read more

Had to wait on hold for a while and got transferred too many times but I finally found a good customer service rep who resolved my issue.

Worst experience EVER with becoming a potential member. 1/1/25 i applied for a checking account online when i called in they told me it was denied due to me owing another bank, around that time i had a death in my family so i wasn't able to pay the debt in full anytime soon. Fast forward to 3/14/25 i was able to finally get the debt paid in full thankfully. When I spoke to 3 different agents via chat & phone they said as long as i have the paid in full letter ill be fine to re apply & establish membership. So today on 3/18 i walk into a branch with the paid in full document that was faxed to me from the bank, i sit down and we go over everything & i give them the letter she reviews it with her manager and i can tell he gets annoyed while reading it so i already know they're not going to be helping me to the best of their abilities. My application was denied AGAIN after i provided the paid in full document on top of their snotty attitude!. They denied me & didn't even consider the documents i had they were quick to shut me down with their attitude. When i called BOA & Chexsystem they re-assured me that it was paid in full. After i hung up with Chex/BOA i chatted with arrowhead CU chat system and they said that the document i provided would've been enough to sign up for a checking & savings account. 0/10 experience. I made an appointment to get a checking & savings account with another credit union. Arrowhead credit union representatives , bank tellers & managers are LIARS! i will never open an account with them! Nothing but liars and horrible customer service even when i provided the appropriate documents! read more

Stay Away From Them!!! They DOUBLE-CHARGED my car payment in the same month, they committed to mailing me a reimbursement check which I never received. I called after five weeks and they said "everything is okay just give it one more week", It ended up being a fraud, someone else cashed the check but ARROWHEAD was too lazy to check the status of the check when I called to follow up after 6 weeks. It has been seven weeks and I still have not received my money back because they "have to investigate" after making me fill up a police report and a ridiculous form. This is a shame, as a customer you are just a WORTHLESS NUMBER for them. If your debt is with ARROWHEAD CREDIT UNION, do your research and find a better alternative. read more

Looks like this company has more than a few bad ratings. I applied for a loan and have been approved but they make it so hard when they want Drivers license, and Power of attorney etc. and I live 100 miles away from the branch because supposedly the mail I had sent them never arrived after 8 days! Granted the staff always seems helpful and happy and sorry but that doesn't finish my loan. I give this place a LOW LOW score. Quit making it impossible for someone with over a 800 score jump through hoops for a lousy loan! read more

Posting here because it's the main office: I just had the worst banking service of my life with this institution. My husband and I are stranded in another state, and because my account is new and the initial direct desposits were from his employer (a common practice), our funds are being held hostage with a time limit until he can be added onto the account and withdraw my money for me. Feelings of being violated, put down, and belittled are not supposed to accompany banking. We were looking forward to using Arrowhead Credit Union for years, but we'll be closing our account as soon as possible. What an awful way to conduct business. Beware taking your business here! You might just be transported back in time to the age when you needed your husband's permission to do your banking for you. read more

Arrowhead use to be so great and it seems they went downhill after 2008. I've had 7 loans with them that were all paid in full and was told that isn't considered when applying for a new personal loan. Trying to pay off credit cards and have one payment and was told I need to pay off my credit cards before I can get a loan with them. The whole point of the loan is to pay off my credit cards. They don't seem to care about the history I have with them. read more

I just called Arrowhead CU today . I spoke to Ryane about my car loan and rolling over my expired CD . She was very skilled, courteous and helpful in helping me on these issues. I would recommend a form of recognition to this call. I highly recommend this business to everyone I know. May God bless her in every way. read more

I have banked with Arrowhead for 7 years and have had no issues up until yesterday. I applied for a credit card line of credit increase online. I clicked the Submit button. An error popped up: 'Error processing'. I closed the box and clicked the Submit button again. The same error popped up again, so I called them. At first, I was told that I applied twice. I explained that I didn't, then they said that I have too many credit cards. It seemed they were looking for any reason to deny my request. They didn't seem to care about my exceptional credit score, or income (which is easy to prove since it goes into my checking account and CDs), or my assets. It left me with a bad taste, so I'm gradually moving my business to another credit union. read more

I was looking for auto loan rates and found that Arrowhead was the lowest by far. I applied for membership on a Wednesday, was approved by Thursday morning, applied for the auto loan Thursday afternoon and had an approval by Thursday afternoon. Friday morning I went to the branch to sign loan docs with Jazlyn Tafoya (who was very nice btw), picked up my check and then went straight to the dealer where I was buying the car. The process was very fast and easy. I highly recommend this credit union...and thanks for the help Jazlyn! read more

I am always so impressed with the service and efficiency at Arrowhead Credit Union in Rancho Cucamonga. The people working here make it a pleasure to transact business here. Today I especially wanted to acknowledge two employees who made my experience so pleasant. Jazlyn helped me with my financial business efficiently and with such an upbeat and cheerful attitude. Doug, at the front desk, added to the charm by cheerfully wishing me a good day. It is a pleasure to work with people like this. Congratulations, Arrowhead Credit Union, for your fine sense ofcommunity and commeraderie. Well done! read more

Called to ask a question about Zelle, was on hold for about 15 minutes and had to give all my life information and blood type just to be told it takes 30 days from starting for Zelle to work on the card. Need my address, first and last name, social security number you think they woulda been good with just an account number that no one else is going to have? Nope not good enough for them I guess. read more

It's a great credit union. My family has used it for a long time and many car loans thru them. Never over 2% of course credit has a lot to do with that but other retail banks wanted 6%-8%. read more

Every time I come here the staff is always polite, personable, and pleasant! I've never had any issue when coming here! It's always a fast and easy experience and the place is very clean! When I'm in the area, this is my go to Arrowhead location! read more

Not my bank, but this bank allowed a person to cash a check with a fake signature. They do not seem to care. Stay away and be careful. Many reviews with the same issue. Don't even bother speaking with the fraud department they dismissed me and said they cannot help because I am not a member. read more

Thank you soo much to everyone that helped me today. I experienced great service here today. Doug, who greeted me at the front desk helped me with my loan today. I can trust I made the right decision opening a membership with Arrowhead ! I will be coming back to use the coin deposit. Thank you for printing out my debit card in person as well. read more

Horrible customer service. Waited 30mins to speak to someone about my account and debit card being locked out and was placed on another hold which got me no where. Ended up waiting one hour on hold. I called again thinking I could maybe ge through and currently waiting again going on half an hour. Been banking with this company since 2009 And the customer service has tanked. Think it's about time to move on. read more

This review is way overdue! I had such a wonderful experience with the staff at Arrowhead. I had a lease buyout loan from Honda and it was a nightmare (from Hondas end) From the first contact with the branch manager Christian who helped me thru email and then Linda who processed our paperwork in office, they made it incredibly easy despite the fact that Honda financial was making my life miserable. I would recommend their services and I will be going through them in the future for any lending needs. Thank you Arrowhead Credit Union!!!:) read more

Today was awesome! I walked in where there were 3 tellers helping people, no one else in line. One person got done and left so before I went to the area for the line, Ms. Kiana called me over and helped me out in under 5 minutes! She was quick and ready for me. I expected to have a longer wait since it is lunch hour. But, nope! I really like this branch especially since it relocated from Haven and 6th Street. read more

Recently had to purchase a new car for my wife to commute to college. I got a decent rate through arrowhead, was a bit tough to get them paid I was able to pay off close to $35,000 at a low interest. Took me about a year. The employee "Nicole from the collections division" helped me out with making my payments and making sure my money was going where I wanted it to. I can be a bit difficult to work with but she was extremely patient and helpful. 10 stars for Nicole. 4 stars for arrowhead. read more

Sooooo!!!! This is my second time walking into arrowhead credit union ! The first time did not go so well but I don't want to talk to much about the negative! But today my sister and I went in and MAKAYLA (I hope I'm spelling her name right ) beautifully super nice and smart blonde girl helped us and she solved alllllll the issues from the first visit !! Not everyone takes time to solve issues and she did !!! Thank you for such great customer service Arrowhead is lucky to have you ! read more

Arrowhead Credit Union - Debit cards - Banks & Credit Unions Near Me - Rancho Cucamonga, California

Because it didn't matter that you were a 2 year member and ran thousands of dollars through their credit union, paying your rent and bills, AND HELPED THEM with your money deposits, but when you needed a loan for an emergency, they said we only check your credit score "just like everywhere else" to get a personal loan. Folks, at Arrowhead, You're no different than a brand new guy off the street even if you been a member for years. Don't waste your time! It's just based on credit score. It doesn't matter folks, if you join them and help THEM, and give them your deposits, it doesn't make any difference in them helping YOU with a loan in the future! They don't care that you've helped them! Might as well go anywhere else like they told me. Do why exactly does anyone join you as a credit union? They only want you to help them by depositing thousands per month, but are "tight" with their money, and don't consider members any different than a guy walking in from the street. read more

Be very careful, they will take all of your info, take your application and RUN YOUR CREDIT. Then proceed to tell you that they do not even give a certain type of loan that I applied for. They were very well aware of the loan type applied before any application was submitted, they should have stopped there and told me that they do not do these loans. Why run my credit for something you cannot fulfill anyway? Is that even legal? Thats BS! Then you will sit on hold for an hour every time you call. They say they will call you back, blah, blah, blah. read more