Worst car rental experience in the history of bad car rentals. Seriously, I need to lick my own butt to get the bad taste out of my mouth left by this horrible office. We made a reservation online, received a confirmation the day before and had everything all set and packed up for our trip. We arrived and were thrown off by the horribly ugly motel location. Run down crackhead prostitutes wouldnt go near this place. And don't get me started on the smell. We locate the filthy office and find that there was no one was there working! In the middle of the day! There were other customers there who had been waiting for over half an hour. We called and called and when someone finally answered the business phone, the scumbag says he would arrive in 20 minutes. Unbelievably unprofessional, but it gets worse... The imbecile arrived says that he has no truck for us! even though we reserved online and got a confirmation! Mind you, this is after we drove over an hour to get there and I had just returned my car rental so we had no car, and no where to go. Apparently Budget took too many reservations and didnt have enough vehicles yet we could see 2 trucks on the property that were the same as the one we reseved which the attendant said were reserved to someone else and we were simply not priority. Unacceptable!!! There was no apology, no compensation was offered, no solution, just a "now get out we are closed". I was livid. I mean I was madder than a midget with a yo-yo! We reached out to Budget corporate customer service who wanted to help but the coward wouldn't talk to her, and refused to pick up the phone, then he just started ignoring me. Hands down the worst customer service EVER. Caused a major inconvenience and a lot of extra money, stress, and scrambling around to make other arrangements. Suck it Budget man, SUCK IT!!!!!! read more

If I could give 0 stars then I would. In May I reserved a 12ft truck for a move at the beginning of August. On the day of my move, I got a flat tire on the way to pick up the truck, which is shitty enough in and of itself. Like a decent human being, I tried calling the location to let them know I wouldn't be there to pick up my truck at the time indicated on my reservation. My mom and I called 30+ times and NONE of the calls were answered and there was no option to leave a message. I tried calling the main Budget Truck line and all they could do was transfer my call to the location, which was useless. Finally, about an hour after I was supposed to pick up the truck the location called me. I told them I would be there around 1pm and the guy said as long as I was there by 2:30 it would be fine. However, they didn't have a 12ft truck available, so I would be getting a 16ft truck--not ideal, but okay. We showed up to the location at 12:45 and lo and behold, they're closed until 2:15. There was a sign that said "if you don't want to wait, call 573-639-9100," so we called...repeatedly. I left a voicemail and got two hang up calls, but no one actually spoke. Eventually we texted this number and got a response saying that we had "agreed" we'd meet at 2:30, which is absolutely NOT how our conversation had gone. We wrote back and said that wasn't what we had agreed to and that we needed someone there ASAP, and we didn't hear back. Soooo, we called around to a couple UHaul places and ended up renting a UHaul truck. BUT, the story doesn't end there! At 2:07 (about 45min after we texted to tell him we were leaving to get a UHaul truck) the guy calls to tell us he's headed back and can meet us. We proceed to tell him we already rented a UHaul truck and he yells at us! Despite saying he has other customers he can rent the truck to, he proceeds to call us a couple more times after we hang up on him. Overall, it was a horrible experience and a very unprofessional business owner. I cannot caution strongly enough against renting from this place. read more

Our company needed to rent a Budget truck for 3 days. We booked it in advance with no problem. When our crew went to pick the truck up, they told our crew we couldn't get it because Budget overbooked the truck. They said we could get the truck but they would charge us double, we could only get it for that day, and they would send their own driver to come and pick the truck back up from us (which we wouldn't have requested and they said that it would be "100's of dollars" for the charge to do so). This humongous inconvenience and neglect made us have to reschedule our customer, lose money for that day, and pay our crew for the time and drive down there for nothing. This place was negligent, unorganized, and too comfortable trying to price gouge and run over us. We will never use or recommend their business again. read more

My better half & I knew we needed a truck to haul furniture across two states (KS, OK) from Missouri (Columbia) to Far West Texas (El Paso), and because I've had extreme success with Budget in the past, it was the only company I considered. My delight with Budget was multiplied exponentially when I contacted owner Mohammed, introducing myself and explaining our needs. My last request concerned if the truck had a CD player or not; you see, being that our home is in distant and remoted El PasoTX-USA, we often need to motor the long distances to other communities and that travel time is almost always broken up by listening to a CD. Fortunately, Mohammed was ale to verify the presence of a CD player. Delighted, we brought a dynamic book-on-CD, "Unbroken", which certainly help much time motoring become a pleasant passage; The 1292mile/2067kms journey was entirely more bearable listening to the exciting non-fictional account of the harrowing adventures of the "Torrance Tornado!" Mohammed, Budget Truck Rental, and "Unbroken" certainly have 5-stars each from me, as well as my "Wheel of Approval!" read more

Reserved a truck in January but when we showed in May (per my reservation) no truck was available. The desk person was rude and I was left going to Uhaul. Who immediately bailed me out from this mess!! Will not be using Budget Truck Rental again!! read more