On Thursday I went to this shop with my granddaughter who is the artist of the piece I needed…read moreframed. We arrived at the shop at 11:15. We waited several minutes and then a man came out of a back room to see what we wanted. We were told we had to have an appointment and that we could return at 5PM. I'm 90 years old and had driven from Saratoga to Los Altos so I said I would not return. There was no indication anywhere that an appointment was needed and driving the freeway is difficult, especially at rush hour. I would not recommend this business as they don't seem to value customers.

Don't bother with this store, their prices have skyrocketed, the lead times are rediculous. I had…read moreseveral pictures to frame and mat. Didn't get a quote for 7 days and the lead time was 45 days, it's now been 62 days and still waiting. Horrible customer service, they need to go. I would NOT recommend this business to anyone.

I'm not sure if they are still in business, but they are not at this location. There's a GGK…read moreCabinetry business in its place

I was glad I got a recommendation to stop by Brush & Palette, little cute store in down town Los…read moreAltos. I had a painting which needed a good frame to match with the paint and all the other things I have at home. There were plenty of choices there but it wasn't easy to pick "the one" that would do it. Jeff, patiently showed me different things and gave me suggestions. He knew at once what will really work best for the picture. I did trust on his judgment and his impeccable work done carefully and right on the promised time. The result was even better than I expected. I am very happy with the result and the whole experience of it. I returned, and once again I was very pleased with his work. This time I had a simple poster that I wanted to mount without a frame. It needed to match other paintings nearby. Jeff suggested that we mount the poster on masonite. It worked great! One can tell that he not only knows very well what he is doing but also that he has a sense of quick understanding of the needs of the client. He is a very patient, friendly and has the passion and care of a real artist. Thank you Jeff for your good and professional work! Yes, I do recommend him again and again!

Got our framed painting back in just a week, surprised us on how quick and efficient Mark was. This…read moreplace is conveniently located on El Camino Real in Menlo Park right across the Safeway in a strip shopping center where Big 5 Sports is. We are very happy with the job and will certainly consider Mark if we ever have framing needs.

I had a one-of-a-kind drawing framed here. Atherton Fine Art did an amazing job at a very…read moreaffordable price. I'd recommend to anyone in the area!

This is one of the best framing in CA, if not the states…read more We needed custom framing and complicated design for our art pieces - we've got detailed consultation with options for prices! We needed museum quality - we got it and more! We asked for delivery and installation - we've got that too! Top of the line customer service that you can't find in new stores. Thank you for your attentions to details, knowledge of art, tasteful suggestions, comprehensive consultation and impeccable craftsmanship! 2 wonderful partners: Jim and Jamil, hope to see you thriving for more years to come. Thank you for the bottom of hour hearts Levis

They were very helpful solving my framing dilemma. They offered good suggestions. I highly…read morerecommend them.

I had a large lithograph fall off the wall and break the very expensive frame…read more Mario repaired it & cleaned the surface. Excellent work.

I loved working with Bay Frames! I went out of my way from Sunnyvale to Fremont to use their…read moreexpertise for a Chinoiserie painting, and it was completely worth it. He thoughtfully considered my entire room and patiently walked me through multiple framing options across different styles and price points before we finalized the perfect one. Highly recommend for anyone looking for expert guidance and a truly personalized experience.

I had a small antique picture frame that they cut glass for. Service was quick and professional…read more Would recommend and do buisness with again!

I brought in some frames and they still took the job, just needed to center some pictures, they…read moretook the time with me to make sure I was comfortable with the end result, and the end result was really good!!! They were large frames that I got from a friend and I had no idea what to do with them but Willow Glen Art & Frame handled everything really beautifully

Thanks to Giselle who kindly took my balloon order and patiently explained how things worked. She…read moreeven gave my baby a free balloon! I would give 5/5 stars to her, but idk who actually filled the order, because they shortchanged us by two balloons :( We ordered 12 for $12 and got ten balloons instead.

I paid a lot of money to have have new mats and glass put on some framed pictures that I had. The…read moreclips they used to hold the back in were not correct and kept falling off. When I went back to ask them about it they said these clips were not correct for the frames but they would not fix the issue. They said I would have to pay to have them framed again. When I went back to ask why they couldn't just put different clips on the guy in the framing department was very rude and refused to offer any help. I would not recommend using their framing department.

I need some alcohol markers. That means I need to go to a stationery store or an art store. I am…read morein Redwood City, so let's try University Art on El Camino Real. Before you walk in, there's Covid-19 rules posted. Sanitizer provided at the door. Capacity limit is 25. This place is packed with merchandise. For a first time customer, it's overwhelming. So i ask for help, and I get directed to the alcohol pens. Big selection and color variety. Prices are reasonable. Nice store, helpful staff, free parking.

My source for pens, ink, notebooks, and picture frames for decades. This store has closed.read more