Staff and doctors are very polite. Great. Bedside manners very efficient and on time i come here…read morefor my cortisol shots very clean and tidy rooms

There are great doctors here, but the office staff is unresponsive. They don't respond to pharmacy…read morerequests (mine contacted them 3 times), and while their patient portal may list meds, you can't request them there or send messages to the office, because those features are shut off. Automated phone med requests? Again, great feature, but my medications were not in the system and when you choose to be connected to the front office, no one picks up (on hold for half an hour... yes, I timed it) and you can't leave a message, unless you leave one with the after hours answering service. The last time I needed a refill and spent a week trying to get help, I ended up going to the office with the bottle to ask in-person for a refill, because I could never get anyone on the phone. I asked for a refill, but was snapped at by the lady working there, who said the doctor doesn't prescribe the medication he told me to continue taking. She didn't believe me and checked my chart to read his notes that said exactly what I told her. The doctor filled the prescription as requested, so I don't know why she was being difficult in the first place. They get 2 stars, because my care team there was great. However, it should never be so difficult to get assistance from a doctor's office. Unfortunately, they will lose patients if the staff keeps being unavailable, unresponsive and unfriendly.

Dr. Mahmood first tested and confirmed my RA diagnosis in Jan 2020 and has been my provider ever…read moresince. My RA numbers are negative and my symptoms are maintained with daily medication. She is always willing to review results and make suggestions as needed. Even though I moved outside of South OC, I continue to see her based on the care I have received.

This is the most organized medical office I've ever dealt with! They are timely and responsive. ,…read morealso happy , she did a very thorough and efficient intake appointment with me listened to all of my concerns. Highly recommend.

The doctors is great but the woman who is at the front desk is rude af. Can't even say hi back or…read moreacknowledge anyone when they walk in. She's usually answering phones and she sounds irritated too, fix the attitude girl ur energy is ugly and it's too early for all that shit.

This was, without question, the worst customer service experience I have encountered…read more I was seeking a new rheumatologist due to an insurance carrier change. After conducting thorough due diligence, I came across Dr. Franco and was encouraged by the positive reviews. Before contacting the office, I proactively confirmed with my insurance carrier that Dr. Franco was in network, which they explicitly verified. When I called the Arthritis Center of Riverside, Autumn answered. I clearly explained my situation and provided all requested personal and insurance information. She stated she could not locate my insurance and claimed she would need to contact my insurance carrier directly. To eliminate any barriers, I immediately emailed her a copy of my insurance card. She committed to calling me back the same day with an update. That never happened. After following up later that day, I was told she hadn't called because the office was "too busy." I asked for a callback before close of business. She hesitated, then agreed. Once again--no follow-up. The following day, I called the office repeatedly. The phone rang unanswered multiple times, to the point where it felt deliberate. Eventually, Autumn answered. She again stated she had not contacted my insurance, citing the same excuse as the previous day. I even offered to come into the office to speak with someone else, as I genuinely wanted to establish care with Dr. Franco. I was told that wouldn't matter because she would still need to handle it herself. About an hour later, Autumn called back and stated she had spoken with my insurance and was told they were not in network. She then advised that I would need to self-pay, with visits potentially costing up to $6,000 per visit. Based on that representation, I declined and ended the call. Given that this directly contradicted what my insurance had already confirmed, I contacted my insurance carrier again. At that point, the situation escalated significantly. The insurance representative informed me that someone named Autumn had called but hung up without speaking to anyone, and this was clearly documented in my account notes. The insurance representative then personally called the doctor's office, spoke with Autumn, and confirmed--again--that they are in network. When confronted with the documented evidence, Autumn ultimately admitted that she never actually spoke to anyone. This was not a misunderstanding. It was a misrepresentation. At this point, the situation crossed from poor service into what I can only describe as discriminatory treatment. Providing false information, delaying care, ignoring calls, and ultimately attempting to push me into an unnecessary and exorbitant out-of-pocket scenario raises serious concerns about how patients are being screened and treated. Whether intentional or not, the outcome was discriminatory, exclusionary, and unacceptable. After my insurance assisted me in finding alternative rheumatologists, I called the office one final time. Someone else answered, and suddenly Autumn was "not in." That representative claimed to have no knowledge of the situation, which only further highlighted the lack of internal controls, accountability, and professionalism. This experience was unfair, unjust, and deeply concerning--especially in a healthcare setting where trust and ethical conduct are non-negotiable. It is unfortunate, because Dr. Franco and the other physicians may very well be competent and compassionate providers, but their front-office operations are a serious liability. Due entirely to the actions of administrative staff, they lost business and a potential long-term patient. There is no justification for this level of dysfunction, dishonesty, and discriminatory behavior in this day and age. I strongly advise others to proceed with extreme caution.

I will be forever grateful for my doctor referring me to Doctor Al Harash!!…read more I'm beyond thrilled that he is an amazing doctor with the best bedside manners, wonderful team and spotless office!! He is one of a kind and very knowledgeable and pleasant to deal with!! He is a true gem and so is every single employee on his team...He listens and gives you his full time and attention.. I highly recommend him!!

My mom was referred to Dr. Harash by her primary care provider for knee arthritis and ligament…read moreissues, and we're very glad she went. Dr. Harash has excellent bedside manner.....kind, friendly, and professional. He keeps things simple, practical, and effective without overcomplicating the treatment. He took his time performing the ultrasound, was transparent about the PRP he was using, and made sure my mom felt comfortable throughout the procedure. The office staff was also wonderful and provided clear instructions before and after the treatment. She received one PRP injection in each knee, and within a couple of months she experienced significant improvement in her pain and mobility. It's now been six months, and she's still doing very well. The office has a warm, welcoming atmosphere, and everyone treats patients with professionalism and genuine care. highly recommend anyone considering PRP treatment for knee arthritis or ligament-related issues.

Just run. Dr. Babak enjoys castigating and lecturing sick hurting patients, for having the audacity…read moreto waste exactly 60 seconds of his previous time, far more valuable than anyone else's. Apologies, was sitting for 45 minutes. I went for a walk. As a patient not a stroll, was literally down hall and back and "I'm wasting their precious office time". Yeah Dr okay, got it, let me gather my things.. Total jerk, glad found put early on that simply walking down a hallway to exercise your hurting hips and legs, is an office infraction. No thanks, have had plenty of courteous professionals to really make ones like this stand out. Happy to have left. Would walk out 10x. ​​

Cannot reach a live person, no matter how many times I call or in many days of trying. A VERY…read moreworrysome finding. Confirming appointment BOT verified wrong time. Watch Out!!!

Dr quismorio is wonderful, caring,easy to talk to and knowledgeable about RA care and medications …read more Im so glad I found her!

AMAZING! Had my homework done, showed up 10 minutes ahead of time, they took my info...AND THEN…read moreTOOK ME RIGHT IN!!! Assistant was a doll and took all my history and vitals, and 5 minutes later, the bright and cheery doctor comes in!! WHAT A DELIGHT!!!! More importantly, she's sharp and pays attention. Yet, she's great to talk to and...at least for me...was comforting, reassuring and just a true joy to meet.

I have seen Mary for over 10 years and I can say she is an amazing P.A. She shows compassion and I…read morefeel truly cares for my well-being. She is very thorough and explains everything incredibly well so you understand exactly what a test, labs are showing and what to do next. I have recommended her to friends and family. Her office staff are very kind and helpful. They are willing to deal with insurance blue tape and get answers. If you are considering Upland Rheumatology ask to be seen by Mary you won't meet a PA. Better than her

I have been treated for rheumatoid arthritis for close to 30 years. My previous dr retired and I…read morewas sent to Dr Sedaghi. He looked at my toes and hands for maybe two minutes, and told me he would not prescribe anything because he didn't see inflammation. Never mind the fact that three previous rheumatlogists had diagnosed me with immune disorder (including one he previously worked with). He said he didn't care what the other doctors had said, he would not be treating me based on his incredibly cursory examination. He got up and walked out on me, I followed him because I was in disbelief at how he was acting. I asked if he really wasn't going to help me, he asked "with what?" I told him I'm in pain, and he said "oh, so you want me to give you pain pilIs?" as if I was drug seeking. I just want to be back on a pretty standard RA regimen my previous rheumatologists had me on. I can see now that I'm not the only patient he has done this to. It's disheartening to deal with a dr with such little regard for their patients. I do want to acknowledge the employees at the front desk, they were kind and welcoming.

Rude rude rude. Called and called and called and no one ever answers. Finally after many days of…read moremany calls, a lady answered named Jasmine and she was so rude. Told me that all she could do was write my information down and that someone was gonna call me within four business days to make an appointment and the whole time she was super condescending very rude. I chose to take my medical needs elsewhere.

I called and called and called. Tried to schedule an appointment for the last two weeks. I've…read morecalled about a dozen or so times. They don't answer the phone and it's outsourced to an answering service that simply takes a message. I spoke with jasmine and she promised to call me back in two hours, that was over a week ago. I spoke with Amber and she asked me to email my bloodwork, which I did. I spoke to the office manager that was unsympathetic and brushed me off stating that they're "super busy". I don't remember the name of the last person I spoke with but she said she would get in touch with Amber for my bloodwork. They said it would take 5-7 business days to schedule an appointment for a new patient. I gave up, I still haven't heard back from them. This is a huge red flag on what it would be like to be a patient here. I called a different place today and they scheduled me an appointment right then and there. Inland rheumatology needs to work better on how they treat patients. I wish I had looked at the bad reviews before even attempting to schedule.

Policy wording regarding 48-hour cancellations was unclear to me. They do not disclose business…read moredays vs regular days for cancelation policy. When I attempted to discuss the misunderstanding professionally, the interaction became uncomfortable enough that I chose to seek care elsewhere. After reading the other bad reviews I am also going to file a complant with the state entities that I need to there is defginetly a pattern of poorly treating patients WOW!

Don't waste your time with this practice. They're a medicare/insurance farm. They won't be able to…read moreschedule you for 6-8 weeks out, they'll screw up your appointment, they'll screw up your insurance billing. They'll pretend to listen for ten minutes and maybe throw a prescription at you, but their staff is so incompetent that it will take weeks for you to find out they sent it to the wrong place, or didn't send it at all. They're never late to make sure they get paid, but anything else is when they feel like getting around to it. Don't bother trying to complain, if they actually answer the phone it'll be to scoff at you and ask why you're upset, as nothing is very urgent or important to them. Just another day of overcharging for poorly delivered services and a disorganized shitshow of an office. At this point I'm starting a complaint with both the Medical Board of CA and the CA Dept of Consumer Affairs. No one at this practice has any interest whatsoever in changing anything they're doing, and why should they? They get paid either way, right?

From the moment I walked into IRCT. I knew I was in good hands. The front desk staff were warm,…read moreprofessional, and efficient. Carlos the study coordinator took the time to listen carefully to my concerns, explain every step of the process, and made sure I felt comfortable with the treatment plan. This clinic values patient-centered care.

I have been going to Dr Sebai for many years and he REALLY listens when you speak. He makes every…read moreeffort to make your life as active as possible. He understands QUALITY of life matters. His office staff is friendly, helpful and knowledgeable. The wait has never been excessive and I have always been able to reach them quickly & they are prompt and professional. I TRUST Dr Sebai, which is unusual for me, because I know he listens to me and I don't feel he is standing there while his mind is a million miles away and trying to get me out as quickly as possible. I have had Rheumatoid Arthritis since I was in my 30's, I am now 90 and my hands are not all knotted and deformed as I feared they would be, thanks to his excellent care. What is so important to me is that I TRUST him and respect his knowledge and ability.