This was, without question, the worst customer service experience I have encountered…read more I was seeking a new rheumatologist due to an insurance carrier change. After conducting thorough due diligence, I came across Dr. Franco and was encouraged by the positive reviews. Before contacting the office, I proactively confirmed with my insurance carrier that Dr. Franco was in network, which they explicitly verified. When I called the Arthritis Center of Riverside, Autumn answered. I clearly explained my situation and provided all requested personal and insurance information. She stated she could not locate my insurance and claimed she would need to contact my insurance carrier directly. To eliminate any barriers, I immediately emailed her a copy of my insurance card. She committed to calling me back the same day with an update. That never happened. After following up later that day, I was told she hadn't called because the office was "too busy." I asked for a callback before close of business. She hesitated, then agreed. Once again--no follow-up. The following day, I called the office repeatedly. The phone rang unanswered multiple times, to the point where it felt deliberate. Eventually, Autumn answered. She again stated she had not contacted my insurance, citing the same excuse as the previous day. I even offered to come into the office to speak with someone else, as I genuinely wanted to establish care with Dr. Franco. I was told that wouldn't matter because she would still need to handle it herself. About an hour later, Autumn called back and stated she had spoken with my insurance and was told they were not in network. She then advised that I would need to self-pay, with visits potentially costing up to $6,000 per visit. Based on that representation, I declined and ended the call. Given that this directly contradicted what my insurance had already confirmed, I contacted my insurance carrier again. At that point, the situation escalated significantly. The insurance representative informed me that someone named Autumn had called but hung up without speaking to anyone, and this was clearly documented in my account notes. The insurance representative then personally called the doctor's office, spoke with Autumn, and confirmed--again--that they are in network. When confronted with the documented evidence, Autumn ultimately admitted that she never actually spoke to anyone. This was not a misunderstanding. It was a misrepresentation. At this point, the situation crossed from poor service into what I can only describe as discriminatory treatment. Providing false information, delaying care, ignoring calls, and ultimately attempting to push me into an unnecessary and exorbitant out-of-pocket scenario raises serious concerns about how patients are being screened and treated. Whether intentional or not, the outcome was discriminatory, exclusionary, and unacceptable. After my insurance assisted me in finding alternative rheumatologists, I called the office one final time. Someone else answered, and suddenly Autumn was "not in." That representative claimed to have no knowledge of the situation, which only further highlighted the lack of internal controls, accountability, and professionalism. This experience was unfair, unjust, and deeply concerning--especially in a healthcare setting where trust and ethical conduct are non-negotiable. It is unfortunate, because Dr. Franco and the other physicians may very well be competent and compassionate providers, but their front-office operations are a serious liability. Due entirely to the actions of administrative staff, they lost business and a potential long-term patient. There is no justification for this level of dysfunction, dishonesty, and discriminatory behavior in this day and age. I strongly advise others to proceed with extreme caution.

Great customer service, the PA-Maxwell is great and I'm happy that we found him. They have really…read moregood supplements- I would recommend trying them and seeing Maxwell.

This was, without question, the worst customer service experience I have encountered…read more I was seeking a new rheumatologist due to an insurance carrier change. After conducting thorough due diligence, I came across Dr. Franco and was encouraged by the positive reviews. Before contacting the office, I proactively confirmed with my insurance carrier that Dr. Franco was in network, which they explicitly verified. When I called the Arthritis Center of Riverside, Autumn answered. I clearly explained my situation and provided all requested personal and insurance information. She stated she could not locate my insurance and claimed she would need to contact my insurance carrier directly. To eliminate any barriers, I immediately emailed her a copy of my insurance card. She committed to calling me back the same day with an update. That never happened. After following up later that day, I was told she hadn't called because the office was "too busy." I asked for a callback before close of business. She hesitated, then agreed. Once again--no follow-up. The following day, I called the office repeatedly. The phone rang unanswered multiple times, to the point where it felt deliberate. Eventually, Autumn answered. She again stated she had not contacted my insurance, citing the same excuse as the previous day. I even offered to come into the office to speak with someone else, as I genuinely wanted to establish care with Dr. Franco. I was told that wouldn't matter because she would still need to handle it herself. About an hour later, Autumn called back and stated she had spoken with my insurance and was told they were not in network. She then advised that I would need to self-pay, with visits potentially costing up to $6,000 per visit. Based on that representation, I declined and ended the call. Given that this directly contradicted what my insurance had already confirmed, I contacted my insurance carrier again. At that point, the situation escalated significantly. The insurance representative informed me that someone named Autumn had called but hung up without speaking to anyone, and this was clearly documented in my account notes. The insurance representative then personally called the doctor's office, spoke with Autumn, and confirmed--again--that they are in network. When confronted with the documented evidence, Autumn ultimately admitted that she never actually spoke to anyone. This was not a misunderstanding. It was a misrepresentation. At this point, the situation crossed from poor service into what I can only describe as discriminatory treatment. Providing false information, delaying care, ignoring calls, and ultimately attempting to push me into an unnecessary and exorbitant out-of-pocket scenario raises serious concerns about how patients are being screened and treated. Whether intentional or not, the outcome was discriminatory, exclusionary, and unacceptable. After my insurance assisted me in finding alternative rheumatologists, I called the office one final time. Someone else answered, and suddenly Autumn was "not in." That representative claimed to have no knowledge of the situation, which only further highlighted the lack of internal controls, accountability, and professionalism. This experience was unfair, unjust, and deeply concerning--especially in a healthcare setting where trust and ethical conduct are non-negotiable. It is unfortunate, because Dr. Franco and the other physicians may very well be competent and compassionate providers, but their front-office operations are a serious liability. Due entirely to the actions of administrative staff, they lost business and a potential long-term patient. There is no justification for this level of dysfunction, dishonesty, and discriminatory behavior in this day and age. I strongly advise others to proceed with extreme caution.

I have been Dr. Franco's patient for about 20 years. I cannot recommend a caring and professional…read morephysician more! I can speak with authority as my father was a doctor. I was diagnosed with severe psoriatic arthritis in 1995. Dr. Franco was simply amazing! I followed his treatment plan to the letter, and I have been symptom free for 15 years. Like he explained to me decades ago, "You didn't get sick overnight, and it will take time..." Everything Dr. Franco told came true! I consider him not only my trusted and gifted physician, he is also one of my most closest and cherished friends.

Staff and doctors are very polite. Great. Bedside manners very efficient and on time i come here…read morefor my cortisol shots very clean and tidy rooms

I followed Dr. Chavez here when she opened her own practice, and I'm glad I did. She listens,…read moreoffers helpful suggestions, and is always encouraging and positive. I like that she takes the time to answer my questions. You know how hard it is to find a dr that you mesh with. When you do you stick with them! Also, and very important, the office staff is equally as welcoming. I highly recommend Dr Chavez.

I have been a patient of DR. Hassan for almost two years now. He's the only doctor who has…read moreliterally taken me seriously. He's so kind and patient also very thorough. It was a lot of trial and error but we finally both agreed on my diagnosis of fibromyalgia. They say it's an invisible disease and some other doctors I have seen dismiss it like it's make believe. Dr Hassan seen me suffering at one point using a walker because my knees gave out on me. It did take quite a while to finally get my diagnosis but once I did it was like victory!!! It's real and it could be truly so painful . Every time I leave I always say God bless you and thank you DR HASSAN for believing me! I highly recommend him or this clinic in general for any autoimmune disease or fibromyalgia!!! Blessed to have found him!!! If your suffering and no doctor will take you seriously or not listen or work with you please come here!!! And again God bless you Dr Hassan always! Thank you!!!

Don't waste your time with this practice. They're a medicare/insurance farm. They won't be able to…read moreschedule you for 6-8 weeks out, they'll screw up your appointment, they'll screw up your insurance billing. They'll pretend to listen for ten minutes and maybe throw a prescription at you, but their staff is so incompetent that it will take weeks for you to find out they sent it to the wrong place, or didn't send it at all. They're never late to make sure they get paid, but anything else is when they feel like getting around to it. Don't bother trying to complain, if they actually answer the phone it'll be to scoff at you and ask why you're upset, as nothing is very urgent or important to them. Just another day of overcharging for poorly delivered services and a disorganized shitshow of an office. At this point I'm starting a complaint with both the Medical Board of CA and the CA Dept of Consumer Affairs. No one at this practice has any interest whatsoever in changing anything they're doing, and why should they? They get paid either way, right?

Kaiser has been around for a very long time. Overall, I love the all in one service. No need to…read moretravel for specialists outside a network. Kaiser has one. You always get a Care Team to help you navigate through any questions or concerns. For the first time I am being admitted to the hospital with Pneumonia. I have no idea how I caught it but happy Kaiser is able to help with working towards the cure. Everyone has their opinion but to be so large with all of its technology to help with treatment options, I'm glad to be a Kaiser beneficiary.

Writing another review because something has got to change at Kaiser…read more I went to the ER last Thursday not because I wanted to, but because my fiancée and family strongly encouraged me to get evaluated due to ongoing shortness of breath, chest tightness, and potential complications related to findings on my heart imaging. While my symptoms have been extremely debilitating, I honestly expected the ER would offer little help. I first went to urgent care, hoping they could assist, but because my heart rate was elevated, they sent me to the ER. Dr. Romero Kupai came in and reassured me that nothing urgent was happening, which I appreciated. However, when I brought up the concerns found on my echocardiogram earlier that day, he seemed to minimize them as though they were not worth concern. He also stated that one of the blood tests my cardiologist had ordered was unnecessary because if I had that particular infection, I would be "very sick." He then said he would still order it anyway, in a way that felt dismissive--as if he were doing me a favor by completing testing my specialist had already deemed appropriate. (After i left the ER i did further research through credible medical sources, and found that he was entirely incorrect, that the infection I was being tested for can be subacute - symptoms can indeed be minimal or hidden) I am EXTREMELY glad that i still chose to get the testing done, despite him making it sound like it would be pointless. When he later explained there was nothing further the ER could do after ruling out immediately life-threatening issues, I understood that. What was frustrating, however, was when I asked what could be done in the meantime to help manage my symptoms while waiting for specialist follow-up, he had no guidance beyond telling me to return if symptoms worsened. The most upsetting part of the visit was overhearing him speaking about me outside the room to staff. I heard comments along the lines of patients getting "one bad test result" and assuming "that must be it," followed by something to the effect of trying to be gentle because he "can't tell them it's all in their head." Hearing a physician discuss me this way while I was actively seeking help was deeply discouraging and unprofessional. Being told by my cardiologist that there may be a mass on my heart is a legitimate reason to be concerned--especially when experiencing chest pain and shortness of breath. Those symptoms are not "in my head," and neither are abnormal imaging findings. He also responded to my report of sharp chest pain by saying it was not concerning, and stated, "I actually like hearing when patients have sharp pain." I understand he may have been trying to explain that certain pain patterns are less associated with emergencies, but the phrasing was insensitive and unsettling in the moment. I understand the ER's role is to rule out emergencies, not solve chronic issues. But patients still deserve respect, thoughtful communication, and not to be spoken about within earshot in a mocking or dismissive manner. Kaiser needs to do better in ensuring patients--especially those scared and symptomatic--are treated with professionalism and dignity.

Ever since I first met him I felt a sense a calmness, immediately in his presence. He's so…read morethorough, honest and patient. Also, unbelievably knowledgeable. Always asking for consent and personal feedback such as: feelings, thoughts, unlimited of questions. Dr. Lee is genuinely out for us the patients and our best interest. I've met with multiple other GI Docs and left feeling disregarded, minimized, disrespected, confused, and quite frankly treated like a dollar sign. I honestly have never felt more seen and comfortable with Dr. Lee. I don't have one bad thing to say about him or his staff. I highly recommend him! A shout out to Yasmeen. I'm always emailing and calling her, she's so nice, very knowledgeable, patient with me, and so understanding. She works very hard and is on top of everything. I always get a fast response no matter what. Even though it's probably not necessarily her job she always helps me. Not once has she made me bad or an inconvenience to her. She's super friendly, down to earth and still professional. Thank you so much. We need more cool peeps like you and Dr. Lee respectfully of course in the medical field.

I came in for a screening with Dr. Scott Lee, and the experience was excellent from start to…read morefinish. Dr. Lee is extremely professional, kind, and patient. He explained everything clearly, took his time to answer all my questions, and made the whole screening process feel calm and stress-free. I felt truly cared for and confident throughout the visit. It's not easy to find a doctor who is both highly knowledgeable and genuinely attentive - Dr. Lee is exactly that. Highly recommend!

Good diagnosis Bad is sitting 3 different location…read more Experienced hand with proper diagnosis

The staff to make an appointment with the Dr is worthless. Jackie the scheduler is incompetent to…read morereturn phone calls along with the office manager Mellisa.

Can't comment if she is even a great doctor but that front office is god awful. Put me off from…read morethis office entirely. Change whoever is answering your phone. Priscilla (?) needs to learn customer service skills. Just rude.

I just changed to Dr. Meshreky. After having the same doctor for almost 12 years and in first time…read moreseeing her I already feel better, finally have a doctor who listens and presents she cares... Very sweet lady.

Everyone in the office is absolutely horrible and rude. I agree with these reviews about the people…read morerunning the front office. Spoke to 3 people including Elizabeth and Lupita the "office manager", another review stated people that come here are going through enough. There is no empathy or understanding at this office. I was told to go somewhere else and they are refusing to give me test results that my insurance already paid for.

Is there any other way i can contact you guys to schedule an appt?…read morei haven't seen my neuro in a while and my migraines are acting up very frequently. if i call, no answer. can't leave a voicemail because the mailbox is full. how else can i schedule to see my neuro? is there any other way, email? lmfao. please someone call me. i'm tired of calling and getting voicemail or being on hold for 30+mins.

I really appreciate this team I couldn't ask for better family physiciaNs I would recommend this…read morefamily they're not lying about helping in hand when you need it There is someone who is helping me so much with things I can't handle/ understand. She is the best I appreciate her for helping me and my family Thank you Caitlin S.

First of all I am a woman of a certain age. Fifty is knocking on my door…read more I broke my arm last August and Loma Linda did a lot of tests on me. After that the Riverside Family Physicians have taken care of me. I had no idea what bad shape my body was and still is, and they are helping me navigate through it all. And there is a lot, I mean a lot of doctors appointments to keep track of. All of the staff from the Call the Car to the phone center, receptionist, nurses, doctors, interns are so good at what they do. Not only that, they have good bedside manners. They are always ready to help and very knowledgeable. I am so surprised at how nobody loses their cool. My team (there are many) that I deal with weekly are awesome. I look forward to my visits. I have referred some people to RFP. Thus location us nice but there is also a location at 4310 Orange that might be closer. I'm not sure they offer all the services there though. So, don't hesitate if you need a new medical team