The doctors is great but the woman who is at the front desk is rude af. Can't even say hi back or…read moreacknowledge anyone when they walk in. She's usually answering phones and she sounds irritated too, fix the attitude girl ur energy is ugly and it's too early for all that shit.

I recently switched providers after leaving Kaiser and found Riverside arthritis center. Initially,…read moremy experience with Dr. Maxwell was positive. During my first appointment, he was thorough. Listen to my concerns and assured me he would get me started on my medication once my insurance has been verified. unfortunately, after the visit, communication completely broke down as weeks passed without any follow up on the status of my medications from the office. As a person who works long hours, I admittedly should have followed up sooner, but my hope was that they were in the process of verifying my insurance and getting my medications. As a result of waiting for them, I experienced a severe flareup and reached out for help, as my condition had significantly worsened. I spent nearly 3 weeks calling, leaving messages and trying to get answers while my right arm became increasingly painful and difficult to straighten. The biggest issue I encountered was with the front office. Receptionist (I think her name was either Felicia or Autumn), who handles scheduling, was consistently rude, dismissive, and frequently talked over me when I was trying to explain my situation. On one occasion, I was promised a call back from the doctor by her, but no one contacted me. I had to call a week later and follow up. Too Dr. Maxwell's credit, once I was finally able to speak with him directly he immediately scheduled me for a Cortizone injection and attempted to address the issue. I appreciated that effort. However, the damage had already been done. I've been in remission for over three years without any major issues. I strongly believe that the delays and lack of communication contributed to the severity of my flareup. I would caution anyone considering this clinic to be aware that while the physician may be helpful, the office communication and customer service can be extremely frustrating. Patients in pain deserve timely responses, compassion, and professionalism. Unfortunately, that was not my experience. I have since scheduled care with a new rheumatologist and hope to receive the level of support and communication that every patient deserves

This was, without question, the worst customer service experience I have encountered…read more I was seeking a new rheumatologist due to an insurance carrier change. After conducting thorough due diligence, I came across Dr. Franco and was encouraged by the positive reviews. Before contacting the office, I proactively confirmed with my insurance carrier that Dr. Franco was in network, which they explicitly verified. When I called the Arthritis Center of Riverside, Autumn answered. I clearly explained my situation and provided all requested personal and insurance information. She stated she could not locate my insurance and claimed she would need to contact my insurance carrier directly. To eliminate any barriers, I immediately emailed her a copy of my insurance card. She committed to calling me back the same day with an update. That never happened. After following up later that day, I was told she hadn't called because the office was "too busy." I asked for a callback before close of business. She hesitated, then agreed. Once again--no follow-up. The following day, I called the office repeatedly. The phone rang unanswered multiple times, to the point where it felt deliberate. Eventually, Autumn answered. She again stated she had not contacted my insurance, citing the same excuse as the previous day. I even offered to come into the office to speak with someone else, as I genuinely wanted to establish care with Dr. Franco. I was told that wouldn't matter because she would still need to handle it herself. About an hour later, Autumn called back and stated she had spoken with my insurance and was told they were not in network. She then advised that I would need to self-pay, with visits potentially costing up to $6,000 per visit. Based on that representation, I declined and ended the call. Given that this directly contradicted what my insurance had already confirmed, I contacted my insurance carrier again. At that point, the situation escalated significantly. The insurance representative informed me that someone named Autumn had called but hung up without speaking to anyone, and this was clearly documented in my account notes. The insurance representative then personally called the doctor's office, spoke with Autumn, and confirmed--again--that they are in network. When confronted with the documented evidence, Autumn ultimately admitted that she never actually spoke to anyone. This was not a misunderstanding. It was a misrepresentation. At this point, the situation crossed from poor service into what I can only describe as discriminatory treatment. Providing false information, delaying care, ignoring calls, and ultimately attempting to push me into an unnecessary and exorbitant out-of-pocket scenario raises serious concerns about how patients are being screened and treated. Whether intentional or not, the outcome was discriminatory, exclusionary, and unacceptable. After my insurance assisted me in finding alternative rheumatologists, I called the office one final time. Someone else answered, and suddenly Autumn was "not in." That representative claimed to have no knowledge of the situation, which only further highlighted the lack of internal controls, accountability, and professionalism. This experience was unfair, unjust, and deeply concerning--especially in a healthcare setting where trust and ethical conduct are non-negotiable. It is unfortunate, because Dr. Franco and the other physicians may very well be competent and compassionate providers, but their front-office operations are a serious liability. Due entirely to the actions of administrative staff, they lost business and a potential long-term patient. There is no justification for this level of dysfunction, dishonesty, and discriminatory behavior in this day and age. I strongly advise others to proceed with extreme caution.

I have been Dr. Franco's patient for about 20 years. I cannot recommend a caring and professional…read morephysician more! I can speak with authority as my father was a doctor. I was diagnosed with severe psoriatic arthritis in 1995. Dr. Franco was simply amazing! I followed his treatment plan to the letter, and I have been symptom free for 15 years. Like he explained to me decades ago, "You didn't get sick overnight, and it will take time..." Everything Dr. Franco told came true! I consider him not only my trusted and gifted physician, he is also one of my most closest and cherished friends.

There are great doctors here, but the office staff is unresponsive. They don't respond to pharmacy…read morerequests (mine contacted them 3 times), and while their patient portal may list meds, you can't request them there or send messages to the office, because those features are shut off. Automated phone med requests? Again, great feature, but my medications were not in the system and when you choose to be connected to the front office, no one picks up (on hold for half an hour... yes, I timed it) and you can't leave a message, unless you leave one with the after hours answering service. The last time I needed a refill and spent a week trying to get help, I ended up going to the office with the bottle to ask in-person for a refill, because I could never get anyone on the phone. I asked for a refill, but was snapped at by the lady working there, who said the doctor doesn't prescribe the medication he told me to continue taking. She didn't believe me and checked my chart to read his notes that said exactly what I told her. The doctor filled the prescription as requested, so I don't know why she was being difficult in the first place. They get 2 stars, because my care team there was great. However, it should never be so difficult to get assistance from a doctor's office. Unfortunately, they will lose patients if the staff keeps being unavailable, unresponsive and unfriendly.

Staff is super friendly very clean office and the Dr is amazing!!!!…read moreI recommend this office 100%

Policy wording regarding 48-hour cancellations was unclear to me. They do not disclose business…read moredays vs regular days for cancelation policy. When I attempted to discuss the misunderstanding professionally, the interaction became uncomfortable enough that I chose to seek care elsewhere. After reading the other bad reviews I am also going to file a complant with the state entities that I need to there is defginetly a pattern of poorly treating patients WOW!

Don't waste your time with this practice. They're a medicare/insurance farm. They won't be able to…read moreschedule you for 6-8 weeks out, they'll screw up your appointment, they'll screw up your insurance billing. They'll pretend to listen for ten minutes and maybe throw a prescription at you, but their staff is so incompetent that it will take weeks for you to find out they sent it to the wrong place, or didn't send it at all. They're never late to make sure they get paid, but anything else is when they feel like getting around to it. Don't bother trying to complain, if they actually answer the phone it'll be to scoff at you and ask why you're upset, as nothing is very urgent or important to them. Just another day of overcharging for poorly delivered services and a disorganized shitshow of an office. At this point I'm starting a complaint with both the Medical Board of CA and the CA Dept of Consumer Affairs. No one at this practice has any interest whatsoever in changing anything they're doing, and why should they? They get paid either way, right?

Kaiser has been around for a very long time. Overall, I love the all in one service. No need to…read moretravel for specialists outside a network. Kaiser has one. You always get a Care Team to help you navigate through any questions or concerns. For the first time I am being admitted to the hospital with Pneumonia. I have no idea how I caught it but happy Kaiser is able to help with working towards the cure. Everyone has their opinion but to be so large with all of its technology to help with treatment options, I'm glad to be a Kaiser beneficiary.

The absolute WORSE medical care around. They caused me to lose bowel contenens because they…read morewouldn't take care of my nerve damage. Horrible horrible horrible. DO NOT GO THERE

I came in for a screening with Dr. Scott Lee, and the experience was excellent from start to…read morefinish. Dr. Lee is extremely professional, kind, and patient. He explained everything clearly, took his time to answer all my questions, and made the whole screening process feel calm and stress-free. I felt truly cared for and confident throughout the visit. It's not easy to find a doctor who is both highly knowledgeable and genuinely attentive - Dr. Lee is exactly that. Highly recommend!

Ever since I first met him I felt a sense a calmness, immediately in his presence. He's so…read morethorough, honest and patient. Also, unbelievably knowledgeable. Always asking for consent and personal feedback such as: feelings, thoughts, unlimited of questions. Dr. Lee is genuinely out for us the patients and our best interest. I've met with multiple other GI Docs and left feeling disregarded, minimized, disrespected, confused, and quite frankly treated like a dollar sign. I honestly have never felt more seen and comfortable with Dr. Lee. I don't have one bad thing to say about him or his staff. I highly recommend him! A shout out to Yasmeen. I'm always emailing and calling her, she's so nice, very knowledgeable, patient with me, and so understanding. She works very hard and is on top of everything. I always get a fast response no matter what. Even though it's probably not necessarily her job she always helps me. Not once has she made me bad or an inconvenience to her. She's super friendly, down to earth and still professional. Thank you so much. We need more cool peeps like you and Dr. Lee respectfully of course in the medical field.

Good diagnosis Bad is sitting 3 different location…read more Experienced hand with proper diagnosis

The staff to make an appointment with the Dr is worthless. Jackie the scheduler is incompetent to…read morereturn phone calls along with the office manager Mellisa.

Can't comment if she is even a great doctor but that front office is god awful. Put me off from…read morethis office entirely. Change whoever is answering your phone. Priscilla (?) needs to learn customer service skills. Just rude.

I just changed to Dr. Meshreky. After having the same doctor for almost 12 years and in first time…read moreseeing her I already feel better, finally have a doctor who listens and presents she cares... Very sweet lady.

Everyone in the office is absolutely horrible and rude. I agree with these reviews about the people…read morerunning the front office. Spoke to 3 people including Elizabeth and Lupita the "office manager", another review stated people that come here are going through enough. There is no empathy or understanding at this office. I was told to go somewhere else and they are refusing to give me test results that my insurance already paid for.

Is there any other way i can contact you guys to schedule an appt?…read morei haven't seen my neuro in a while and my migraines are acting up very frequently. if i call, no answer. can't leave a voicemail because the mailbox is full. how else can i schedule to see my neuro? is there any other way, email? lmfao. please someone call me. i'm tired of calling and getting voicemail or being on hold for 30+mins.

I bring all my children here since dr Soltani was my peds doctor as a child the staff is friendly…read morespecially nurse Rachel shes been a good nurse with my children, doctors Are also awesome really listen and take there time to examen you

Been coming to this office for 10 years they have very nice staff members and doctors dr soltani…read morewas the best now my daughters doctor is really nice and explains everything good . Whenever my youngest gets sick they make me a same day appt and i love it very caring!