Only thing that has saved it from a 1 star is Dr. Ting and his physical therapy staff. Dealing with Dr Ting's reception and people working in his office are the reasons for the low rating. For example, 10-19-19 before the weekend started, it was Friday and I was supposed to receive a call from his office to let me know when my surgery that upcoming Monday, 10-21-19 would be. I didn't receive a call, so I called at 1:50 pm. The lady who picked up my call was Veronica. When I informed that I had not received a call yet for my surgery on Monday, she told me to wait 30 min and if I hadn't gotten a call yet to call them back. On my way to work I did not receive a call. I had to go to work and I couldn't call the office back. So I called the next day and had to leave a message with someone at the office that this was urgent because I still had not received a time for my schedule. I got a call later, early afternoon from Veronica. The very first thing she tells me, is why didn't I call her back!! I replied calmly and told her I never received a call from you in the first place to notify me of my appointment for surgery. She then shrugs it off and tells me my surgery will be at 5:00 pm and to come a hour early for prep. Before she had given this time, I told Dr. Ting's assistant, Randy, that I preferred 11 am-1 pm because I live on the peninsula side and want to beat traffic. Instead I get a late slot. On the day of surgery, I get a call from Veronica again to remind me that I have my surgery at 5 and to get there a hour early. I get to the place at 3:45 pm and check in. Barely waiting 5 min, I get called to the back and the nurse asked me, "Where have you been? We've been trying to get a hold of you." I told her that I thought I was early because its not 4 yet. She replied that my surgery was slotted for 3 PM and since 2 they've been calling for me. I took out my phone, confused and told her, I did not receive a call from anyone. Dr. Ting appears and is glad I'm there but asks the same and that we've been calling. They tell me my number and it was off by a single digit. On top of that everyone at the surgery center is telling me that my surgery was slotted at 3 pm!! Why did Veronica tell me 5!! I then wait and I'm not seen till 8 pm.
After my surgery, I go see Dr. Ting for a check up on my shoulder. Randy, his assistant, goes over my Claim for SDI and apparently submits it. A month passes and I get a letter from SDI stating that they couldn't go ahead with my claim because his office had not submitted their part!! I had to call Dr Ting office and ask for Randy to clarify what had happened. I had not received any emails/ mail from SDI except that. I get on the phone with him and he goes, "Hi, it seems I never submitted your claim, I'm so sorry. I thought I did". I am beyond frustrated and stressed out. I hadn't received any checks for over a month and a half or any status saying it was completed. I, the patient, had to call them back to make sure. And since he did it so late I couldn't get my SDI till early December. Mind you I submitted my claim on 10-23-2019 and I called for Randy to do it on his end that same day. On top of all this, even reaching anyone on their lines is near impossible. On Google it states that the office is open at 9 am. But if you call at exactly at 9, no one picks up and it goes to voicemail. I have tried calling at 9:15, even 9:25. No one answers. At 9:30 does someone answer, but by then it becomes tedious, because no one ever calls back promptly if you leave a voicemail! Another thing, is say if you call at 11:30 am-1pm. No one picks up the reception desk phone at all. I have called multiple times around those times, to find out they just don't answer their phones!! This is why they get a 2 star rating. Not once have I blown up or acted rude. I have tried but enough is enough. read more