From start to finish, I thoroughly enjoyed working with Gold & Gems and especially Anna was an…read moreenormous help. I didn't have an exact vision when I first came in and she showed me all the various designs and choices that I could go with for engagement rings. Ultimately I had some specific things that I wanted: 6 prongs, but with the ability for two side stones because I had some small side pieces from my late grandma that I wanted to incorporate. Anna scoured their supply and when we ultimately decided that their current vendors had things that were close but not exactly we decided to make it custom. I thought that making it custom would have been a high cost but it was extremely reasonable, and ended up coming in under my budget but the ring was exactly what I wanted! My (now) fiancé said it was a dream ring and looked exactly how she envisioned. I have probably 20 or so emails back and forth with Anna as I made small tweaks to the design and coordinated visits to see the diamond or the wax mold they made for the custom ring before it was cast. Their communication was always swift and thoroughly answered all my questions. A main reason why I decided to shop locally is because I was concerned about getting the size exactly right. Even after discretely getting her ring size, my estimation ended up being slightly too big. I went in with my Fiancé and they said no worries, it was an easy fix! While their goldsmith was finishing a vacation, they gave us a neat attachment that would temporarily make the ring smaller so we could keep the ring over the weekend and bring it in on Tuesday when the goldsmith was back. Plus, they're also getting a free insurance appraisal complimentary as a part of doing business with them. They even sent me a CAD of the ring design so I could see it in a "3D" way which was awesome. Seriously, whether you go from their existing selection or you go custom the service they provide is high quality and very attentive getting you exactly what you're looking for.

CANNOT RECOMMEND RON AND HIS BUSINESS ENOUGH! I was looking for a unique engagement ring with some…read morevery specific likes and dislikes. From the very outset, Ron deeply listened, patiently showed me different designs, asked me the right questions so I could actually figure out what I wanted. He then spent time creating a gorgeous custom design for me, emailed me the draft photographs and made me a mould I could try it on. Throughout the process, Ron went above and beyond with customer service and made it a very fun and easy process. I have now got the ring of my dreams. I would give him 10+ stars if I could. Don't waste your time going to other jewelers in the area, trust me and go to Ron. This is a family business that embodies their values in every interaction with customers. The very best!

found this little corner jewelry store in Ashland several years ago, and they quickly became my…read morefavorite jewelry store in town. i've loved every single purchase I've made there, however, they went way above and beyond. I had purchased some earrings and gave them to my girlfriend for her birthday. She lost one of them and through the jewelry store we were able to locate the seller that was in another country didn't speak English , and I was able to get a replacement earring through much hard work.. I would 100% recommend

We needed a necklace repair for my wife Mary. We based our decision to take our business to this…read morejeweler based on their reviews. We couldn't be happier with the quality of work, expertise in the repair, and the work was done in the time frame provided. The item was shipped and packaged very well. I would highly recommend this business and look forward to any future return business. Thank you!

Pleasant and knowledgeable. I had some gold stick pins among my mother's jewelry after her passing…read more I had them assessed at J Austin. Although odd items, they were able to quickly identify them and give me what seems a reasonable value. I would definitely use J Austin again.

Nice and attentive owners who will order any amount of precious metals you would like.read more

My FAVORITE place to shop in Ashland! Full of Bohemian-vibe clothes and accessories, colorful…read moredecor, incense, candles, you name it. Smells like incense. A perfect place to buy gifts for a friend or myself! Highly recommend!!

Omg! We were scammed! Bought a bunch of Nee-dohs just to realize they are all fake ‍ Kids were…read morevery disappointed! I think the store knows this....and maybe they displayed that they're fake and I just missed it? They did however disclose that their Pokémon cards are fake, and they surely are!

Beautiful selection of clothing. The owner helped me find a simple but elegant dress and wrap to…read morewear on a cruise. It's a timeless ensemble I can wear for years. Don't overlook this gem!!!

So my wife and I were strolling through the charming city of Ashland, and we stumbled upon this…read moreboutique, which is really quite wonderful. Vanessa was knowledgeable and ultimately, my wife found the cutest hat. I highly recommend this store.

Ian was very helpful, and informative. Truly brought to life the quality of stones. Showing some…read morestones with the black light showing off their amazing glow. We purchased ear rings & a gorgeous pendant necklace. He has so many to choose from, we will definitely be back!! We highly recommend you check it out, you won't be disappointed!

Gem of a store in Ashland, pun intended…read more They have an excellent collection of semi-precious stones and jewelry at reasonable prices, and we shopped to our hearts content, buying a fossil pendant for my wife, and one for her mother. The kids (and I) enjoyed digging through the (free) rock and mineral box. Service from Joseph, one of the most knowledgeable salespeople I've ever encountered, was excellent. We will definitely return next time we are in town.

My wife broke a prong off of her wedding ring and lost one of the guard diamonds. Based on the…read morereviews we selected this store which does repairs in house. I know diamonds, so I brought them a new guard diamond to install which was higher quality than the original. The pricing was very fair and the turn around time was quicker than promised. I inspected the setting and the quality of the repair is better than the original. I would recommend this company for any repairs of your fine jewelry without hesitation.

Lucy, the manager, is so personable and professional. She made it easy for me to look as a first…read moretime visitor and comfortable enough to want to return.

They helped me repair a bracelet that I received in China. It had been broken for over a year…read more Someone recommended them and they were so right!!! The repair on my bracelet was even better than the original work. Not sure what that person is talking about below with two stars. This shop "does repairs" ... maybe they should have paid them to finish her necklace! Anyway, this is an excellent store to help with specialized repairs for important essentials!!!

love this shop, amazing pieces and wonderful service! An ashland favorite definitely worth stopping…read moreat while in town

I visited this store when exploring downtown Ashland, OR. They sell a lot of cute stuff. I'm so…read moreglad I decided to walk in. The staff is also very nice and friendly. The guy was spending like 10-mins just explaining details about jewelry they sell to a customer who did not want to buy anything just for fun! The lady behind the counter who helped me was super friendly and nice. And she wrapped what I bought with a lot of care. I wish I lived in Ashland and could visit them more often. I bought a few of their beautiful leather bookmarks for myself, but they're going so fast because everyone loves them and wants one! I wish they had things they sell in their store on their website too, so I could order more bookmarks, but sadly that's not the case.

This store has a big Wow factor when you walk in. A very elegant, tres chic, French-style boutique…read morewith new and vintage items. Ashland tends towards the artsy and funky, so this place really stands out as a high-end general store. They have a small assortment of fine wares in several areas: glassware, jewelry, baby items, cosmetics, books and my personal favorite, bon-bons. At every stop I would ooh and aah over something. When I was looking in the children's section they managed to have some of my all time favorites (Ferdinand the Bull and several from the Emberley drawing series). The owner was very friendly and this is their third store with the other two in the Bay Area. Great place to gift shop for a special occasion or just to treat yourself.

Chari (owner and piercer) is incredible. Best piercer I've ever encountered, truly wonderful. Any…read morepiercing I've had done here hasn't hurt & has healed well. the selection of BVLA jewelry is awesome. True investment pieces. Highly recommend coming to see Chari and adorning yourself with the high quality jewelry offered here I've been back for more piercings and I'll be back again for more in the future!

Piercings not worth it. Overall a good experience with Chari but definitely in the "luxury" price…read morerange. Pierced my bridge crooked 3x, and snakebites uneven as well. Even bringing in my own high quality jewelry that meets piercer standards, she still would only change out with pieces from the shop's preferred brand. Again not awful, but would only recommend simpler piercings. Wiloe was an awesome tattoo artist tho, 10/10! Edit, regarding comment from owner: this is retroactive based on my experience from a couple years ago (only recently got on Yelp) but with your comment I see your practices may have changed. Thanks!