Very disappointing experience with Kreiss. I purchased a sofa based on a fabric swatch that was…read moreclearly a darker color. I specifically told the salesperson I needed a dark sofa because I have a black cat. When the sofa was delivered, it was noticeably lighter than the swatch used to sell it. When I raised the issue and provided a photo , Kreiss first said the swatch was positioned differently in the weave. After I provided more photos showing the same discrepancy from multiple angles, they said the difference was just "normal dye lot variation." The contract also contains extensive fine-print terms that appear to limit customer protections and discourage refusing delivery--none of which were explained during the purchase. When I tried to raise the issue and withheld the remaining balance to encourage a discussion, I was told I should have requested an "approval cutting" and was threatened with legal action and attorneys' fees. There were also delivery delays and poor communication despite my requests for advance notice. I ultimately paid the balance, but I'm now stuck with an expensive sofa that does not match the swatch used during the sale. Based on my experience, buyers should review Kreiss's contract terms very carefully before purchasing.

I learned about Kreiss from a designer friend who swore they make the most comfortable and quality…read moresofa you can buy. I have been in the market for a replacement of my RH sofa that I have been unhappy with since the day it was delivered, and am so happy I discovered this amazing gem! From the minute I stepped in the showroom, the team's professionalism and passion for quality furniture was apparent. The showroom itself is stunning, and you can tell they take a lot of pride in the craftsmanship of each piece. I could not be more thrilled with how my sofa turned out and it immediately became the centerpiece of our home, everyone who comes over asks where it's from. Thank you Kreiss!

I walked in and was about to walk out. It just wasn't my style. Luckily Ross stopped me and asked…read morewhat I was looking for. I told him I needed a couch but had very specific requirements. He said no problem and helped me design the couch I was looking for. I got exactly what I wanted, and it was much more reasonable than what other furniture stores were charging. Ross was a dream to work. I felt awful when we had to delay our delivery because we couldn't get down to AZ but he was very pleasant about it. I will be back.

So many cool pieces. Cool art, fortunate, and really one-of-kind pieces. Wow. And Ross was so…read morefriendly. We will definitely be back.

always has and continues to be the best resale shop in the greater Phoenix/Scottsdale area.read more

I recently purchased a sofa and coffee table from Lost and Found, and I am pleased to share that…read morethe experience exceeded my expectations in every respect. The craftsmanship and quality of both pieces are outstanding, reflecting the high standard one would expect from a premier furniture retailer. I would like to particularly commend the delivery service. My residence is located several floors up with no elevator access, which can often complicate furniture delivery. The white glove delivery team managed this with remarkable efficiency and professionalism, completing the delivery promptly while leaving the premises entirely clean and undamaged. The combination of superior product quality and exceptional service makes Lost and Found stand out among furniture retailers. I would confidently recommend this establishment to anyone seeking high-end furniture paired with a reliable, professional delivery experience.

Great selection, even better prices. Would highly recommend stopping by. I see a lot of reviews…read moreabout "bad customer service," but I did not experience that. Was greeted warmly by a friendly lady. She was helping others and giving them care instructions for the items they purchased. She made friendly small talk with me with my purchases as well.

Bought a cow skull from here. It was infested with dermestid beetles. Called to ask their policy…read moreand they told me it wasn't their problem. I've sprayed this thing with hydrogen peroxide, roach spray, soaked in water, dried in the sun, hand cleaned, dish soap with a toothbrush. Larvae is STILL falling out. I can't. I don't even want this thing anymore. Disgusting. So rude not to hold yourself accountable for the quality of your vendors.

What a beautiful store and great selection! They have a lot of really great furniture -- both true…read morevintage and vintage/MCM-inspired new, painted and in natural wood. The finishes on the furniture were beautiful and the hardware choices especially stood out. Among all the furniture there are smaller vintage pieces like bookends and knickknacks and wall art. The staff here is really welcoming and helpful. They also do custom painting. I thought the prices were very fair. Will definitely keep checking this place out!

I love this furniture and decor shop! Twigs and Twine is a shop in Central Phoenix that carries the…read moremost amazing mid-century furniture pieces, new furniture, pieces, and unique decor. I found the perfect mid-century modern campaign hutch for my kitchen here and was so impressed by the delivery service. The items are wonderful quality. Good to know: - The store is open every day 10 a.m. to 5:30 p.m. - Items move fast and more items come to the store multiple times a week - The Instagram page has the most updates on inventory - Markdowns usually occur every 1 to 2 weeks - As mentioned above, the delivery service is phenomenal. - They offer a painting service if you would like a furniture item in a different color.

Exceptional Customer Service merits five star review. We walked in just to take a look and ended up…read morewith a Stressless reclining sofa, a new Stressless chair with ottoman, and an amazing Waw office chair! The General Manager helped us find exactly the right fit for my big & tall husband. Jason deserves a shout out for helping us with a special order to be filled by another store. We got personalized service by not going through the web for the order. He sacrificed his commission to ensure we got exactly the furniture we need, including following up with another associate in another state. We don't usually write reviews, but this act of paying it forward inspired me to write and let all Yelp readers know customer service at this location was above and beyond. Thank you!

I stopped here on a whim after trying to find some distinctive replacements for my living room…read morefurniture. About two months ago I ordered a chair with deposit. I wanted to get the sofa also but wanted to first see how well I liked the chair prior to getting more. I paid the deposit and a few weeks ago I received the call to come in and pay the balance. I did and paid for the delivery. It was delivered last Thursday by two fine men who did an excellent job. I'll be back soon to order the couch. Absolutely love the chair!

Beautifully unique! Love everything about this lovely store. Never leave without a purchase and…read morealways look forward to coming back!

Takes forever to get an associates help. Just left after I was prepared to spend quite a lot of…read moremoney. The associate folding pillow cases didn't seem to care about finding out the price of an item on the top shelf, she didn't know and didn't seem to care about helping.

Tony was awesome as he took the time to show me the stores merchandise and explained sale items as…read morethe store !!! The furniture is sturdy and great quality! The location is near all other housing good stores such as IKEA. There's plenty of parking onsite. Bring a truck because everything is like 60% off and more. Too bad I was only looking and need a desk since mine broke after many years of utilizing, otherwise, I wouldn't have been able to leave the store from all of my "oooo", "ahhhh" , "this would be nice in my living", etc. Stop in and tell Tony that I sent ya

I'm assuming they closed during the pandemic...hubby and I were just sitting here thinking about…read morefurniture I just said ...too bad Casa Decor isn't here because I would say it's time to go and look at furniture...we used to to about once every 4 to 5 weeks and spend at least an hour there...miss that place so much you could not walk out of there without buying something...and I need another coffee cup...PLEASE...PLEASE...COME BACK.