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    ArtLand

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    Services - ArtLand

    Pool winterization

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    1 year ago

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    Aqua Pool Service

    Aqua Pool Service

    (23 reviews)

    The amount of money I have spent in this store over the years! No solutions, just attitude. Highly…read moreunprofessional! These people are rude, completely incompetent and should not be in the pool business. I've been having issues with nitrates in my pool. After following their instructions and draining one third of the water, we still have high levels of nitrate. As a professional pool store they should know other options or suggestions as to why this could be happening. The old man is a complete jerk. When I ask him what other suggestions does he have and he tells me do you ask a doctor why are your cholesterol is high ? Actually, yes, a doctor should know why my cholesterol is high! And as a professional pool store you should have solutions as well. I am a fan of supporting local businesses but these people do not deserve my money for all the overpriced products they sell with a side of attitude.

    We've lived in the area for 30 years and have been using Aqua Pool for a very long time. In the…read morelast couple of years, the owner's daughter, who is usually at the counter, has been treating me with an attitude and it seems to get worse every time I visit the store to buy supplies and test my water. Today was the last time I will ever visit Aqua. I was shocked today when her father started defending her rude behavior and was very rude himself. At this point I am fed up and will drive farther to another store to be treated with respect.

    Pool Bros NJ

    Pool Bros NJ

    (9 reviews)

    We are first time owners of an above ground pool which was not properly closed by the prior owners…read more I chose this company because of the fabulous reviews by people like us that needed hand holding opening a pool. Our situation was worse then expected and Pool Bros lived up to their reputation walking us through each problem we had. The filter was broken, water was leaking when we tried to add water, parts were missing, and the cover had a hole. From David who told us exactly what we needed to purchase, to Chris the service tech and Dan who called to explain the situation, Pool Bros are miracle workers. Chris was cool calm and collected through the whole pool opening experience, assuring us it was going to be ok and he did, in fact, open the pool despite the multiple obstacles that he encountered. We are very happy!

    I paid $3,098 for Pool Bros' Complete Maintenance package for the season, expecting exactly…read morethat--complete maintenance. I met with them during the opening and trusted their professional recommendations. Once I was no longer there supervising, however, it became one additional charge after another. They identified plumbing issues and recommended that I pay to have the plumbing redone. I followed their recommendation and paid the additional cost. Yet the leaks that were part of the reason for addressing the plumbing still weren't resolved, and I was then faced with attempts to charge me even more. I have no problem paying for legitimate repairs that are clearly outside a maintenance contract. My problem is paying $3,098 for complete seasonal maintenance, approving additional work they recommended, and still repeatedly being presented with more charges while the underlying issues remain. For anyone considering them, my advice is simple: get every detail in writing and question every additional charge before approving anything. They got me this season. Never again. Stay away.

    ArtLand - poolservice - Updated August 2026

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