Important to note that I don't often write such glowing reviews but this is a case where I must…read more Dr. Sarah Makkiyah and her team really are stellar in care, knowlege and technology. I have had a few crowns replaced in the last few years and never had the attention paid to me that Dr. Makkiyah, and her teammates, Jared and Lydia did. From x-rays to final cementing of new crowns, they were amazing, explaining everything to me very carefully and then executing with the utmost care and precision. They have amazing technology that assists them with the best possible delivery. They were able to remove two old crowns, measure for new ones and have those ready in just a couple of hours. I am so impressed. But again, this alone would not be that impressive if it weren't for the team's caring and concern for my comfort and well being. They made a not very fun procedure into something more than tolerable. Even when she administered the pain shots, they did something that made that less painful. I also wear Invisalign retainers so they made a point of keeping the shape of the crowns exactly as my old ones were, saving me the expense of obtaining new retainers. In my lifetime, I have probably been to at least 7 dentists in various cities and I wish I had met Dr. Makkiyah sooner!

i hate doing bad reviews, but i feel like i have to share my experience to hopefully save someone…read moreelse from going through the same thing. my appointment was at 12pm and unfortunately i wasn't taken back until around 12:30 after i went up and asked about the wait. i normally wouldn't mind waiting, but it was a little frustrating seeing everyone talking and laughing at the front while i had been sitting there for 30 minutes without any update. once they took me back, they did my exam and told me i didn't have any cavities, but that i needed x-rays. i told them i was pregnant to make sure it was safe and they ended up putting two protective covers on me, but one of them fell off during the x-ray, which made me a little uncomfortable. i also noticed that they didn't even have my name correct in their charting system, which added to my concern about the overall attention to detail. after the x-rays, they sent me back to the room where i waited another 45 minutes before anyone came back. at that point i had already been there for almost 2 hours. when they finally came back, they told me i needed a deep cleaning that would cost around $1,100 and that they could do it at 2pm. i told them i didn't want to do that and would rather just have the routine cleaning that my insurance covers. the dentist responded that it "doesn't even make sense" to do a regular cleaning because it wouldn't do anything for me. overall, i was just really disappointed with the experience. i understand appointments can run behind and that treatment recommendations can change after an exam, but the amount of waiting, lack of communication, and the way my concerns were handled made the whole appointment pretty frustrating. i ended up leaving after almost 2 hours without even getting the routine cleaning i originally came in for.

They were able to get me in on an emergency vist. Excellent…read moreservice and very pleasant staff. I would go back if I lived here.

Decent dental place that takes my delta dental. Same day crowns. They were really thorough with the…read moreexam. This is my dentist now that I've moved from Sac.

I won't be returning to Galvin Dental. In fact I was disappointed by Galvin Dental services. It was…read morequite difficult to get through or get a response. When I went in staff told me I might need to start over to complete 3 pages or more of paperwork. When I said No, I wasn't interested in doing that (before staff found my initial paperwork to continue) the dentist said something audible (under his breath) in Tagolog in a derisive tone. There was also rap music playing with inappropriate curse words! The dentist did appear knowledgeable, however it seems your office pushes cosmetic dentistry. My estimates were quite high, whereas the Berkeley "Refresh" dentist I went to yesterday had a much lower estimate including a treatment plan to save teeth your office was going cap & crown. A 2.5 out of 5 rating. I know other educated professionals with high expectations most likely have the same experience. Ramona Mann MA

Nice clean facility but the lady in charge is beyond rude! I was told that my son who has braces…read moreneeds to have his wires removed for a standard cleaning. No problem I coordinated it since his orthodontist is only on Tuesday's and Thursday's and the receptionist knew this. They now don't have a hygienist available on either day but her rudeness about the situation is beyond me!

I went with a family member to an appointment and wanted to share some feedback in hopes it's…read morehelpful. Over time, my family member has experienced a few frustrations that contributed to feeling unheard or not fully supported. One of those included calling multiple times over several weeks without receiving follow-up, though that was just one part of the overall experience. My first off-putting experience happened right when we walked in. There was no greeting, no hello, and no check-in--just brief eye contact followed by silence as they turned away. We weren't sure what to do, so we sat down. A few minutes later, my family member's name was called. While this may seem small, first impressions really matter and help set the tone for a visit. During our time there, I noticed another situation at the front desk that stood out. A client was waiting there for quite some time while staff were present. When he was finally acknowledged, he was asked, "Are you ok?" and then told, "Oh, I thought you were waiting for a ride." A simple greeting and asking how someone could be helped would have made the interaction feel much more welcoming. It wasted his time. After the client left, I overheard staff comment that "he could've said something." While that may have been said casually, clients shouldn't have to speak up just to receive assistance. The front desk is the first point of contact and sets the tone for the entire experience. I also overheard a phone call where the tone felt dismissive, with comments like "well, you called us, so I'm calling you back" and "I don't know what you need, you called us." After the call ended, there was further conversation between staff that seemed to make light of the situation and the patient. Hearing this while other clients were present felt uncomfortable. Overall, being attentive, welcoming, and mindful of tone and conversations--especially in shared spaces--goes a long way in making people feel respected and valued. I'm sharing this feedback in hopes it leads to a more positive experience for future patients. Since there's quite a bit of negative feedback here. This is your business-your name is on it. Your staff is a walking representation of you. They either help or negatively impact your brand. Customer service is a basic skill. Being kind, respectful, mindful and most importantly-professional, should be a non-negotiable. And based on the reviews, seems as though there is no accountably as the experiences seem to continue. Considering many of their patients may be senior citizens-there should be a standard with the overall experience provided. A standard to uphold and accountability.

Very pleasant and attentive staff. Appointments are on time. The least painful dentist I've ever…read morebeen to for cleanings and also to replace a filling. I highly recommend!

I would definitely recommend Crossroads Dental. I have been a patient here for approximately 15…read moreyears and have absolutely no complaints. Dr. Bahraini is thorough, attentive, kind, and always a pleasure to work with. Sonia, who does everything with a smile, is an absolute professional and, in my opinion, the heart of this office. She is one of the main reasons I have remained with Crossroads for so many years. She is a pleasure to be around, and I always know that when she is helping me, my dental needs will be handled carefully and thoroughly. Going to the dentist is generally not at the top of anyone's list of fun activities, but I always know that I will be treated well and that my concerns will be addressed. I have had extensive dental work completed here, and everything has been handled with professionalism, courtesy, and attention to detail. Dr. Randawa recently completed my Invisalign treatment, and I am extremely happy with the results. Whenever I see him, I know I will receive top-notch professional care. I am very grateful to the entire team and highly recommend this office.

Main dentist and hygienists are the amazing. The other workers...... not so much. Just be sure to…read morecheck their work.

Excellent dentist in Vallejo! Full range of dental care (cleanings, cavities, etc) plus cosmetic…read moreoptions like braces, veneers and implants. Friendly staff and Dr. Alex is a great dentist - made sure I didn't feel a thing during my procedure (was fully numbed) which I really appreciated. They take Delta Dental insurance. I highly recommend them!

I went for a routine cleaning today and had a new cleaning tech and a new doctor. I was told the…read morebusiness has been sold. I left without being looked at by the doctor. Overall, this was a very bad experience for me. I have anxiety about the dentist. Dr Cervantes was always gentle and aware and helped me better my dental hygiene. Today, however, the cleaning started, and I don't think the tech had even read my chart. After the cleaning, which was painful and I did not get a flossing or the normal medicine, I met a new doctor. If I would have known what I was walking into for this apptmtn, I could have mentally prepared myself. However, to walk into this unprepared with anxiety, was horrible. I went to my car afterwards and cried. I will not be going back. Ithink Bianca is still there and she is excellent with anxiety, but I felt so embarrassed and somewhat taken advantage of that I will be getting a new dentist.

UPDATE: My son's middle tooth was extracted! Just the middle one, and NO ROOTS WERE CRACKED!! If…read morethis license dentist tells you that if you go somewhere else, they're gonna tell you the same thing, GO somewhere else! If I would've listen to her, my son will be missing three teeth in the front right now instead, that one tooth got removed. Thank God for his power and the discernment he has blessed me with!

Thank you Dr.Clift, for always making my son feel welcomed when he comes to your office for his…read moredental appointments. I appreciate the positive feedback that you provide to me regarding my son. You and your staff are simply awesome. Sally, Jessica, and Raiven. Thank you guys for everything.

The best thing about this place so far is that everyone is very nice and The staff seem very…read moreefficient comma friendly and competent. Plus they take Medi-cal dental. I haven't had any work done yet, but. I got my record set up and I can always update further once I've actually had my first cleaning, fillings work, etc. The office is clean, bright, and nicely decorated. The doctor was very patient and friendly in explaining the treatment needed for my complicated dental situation.

I rarely leave reviews like this, but the way this office handled my appointment -- and especially…read morethe way the situation was handled once I arrived -- was completely unacceptable. I had a TWO-HOUR root canal appointment scheduled for August 31st. When the appointment was originally scheduled, I was specifically informed that if I needed to cancel or reschedule, I was required to give the office 72 hours' notice. Fair enough. I understood and respected that policy. Then, on August 25th, the office contacted me and offered me an appointment for that same afternoon. I explained that I couldn't make it that day, and the staff member told me, "We'll see you on the 31st." I said okay. At that point, there should have been absolutely no confusion about whether I intended to keep my appointment. Fast forward to Friday: I was at WORK and apparently missed their request to "confirm" my Monday appointment. I was later informed that because I did not respond between approximately 2:22 PM and 3:45 PM, they cancelled my TWO-HOUR appointment. Let that sink in. Patients are expected to provide this office 72 HOURS of notice to cancel or reschedule, yet this office apparently gave me approximately 83 MINUTES during a workday to respond before deciding I no longer wanted an appointment that I NEVER cancelled. I then drove OVER AN HOUR to this office Monday morning expecting to receive the treatment I had scheduled, only to find out after arriving that they had cancelled it. When I made it clear that I had come for my scheduled appointment and told them they needed to figure out how to accommodate me, the OFFICE MANAGER told me I would have to "sit in the lobby all day." Then the front desk employee told me, "Your insurance approved it, you might as well just come back another day." Excuse me? My insurance approving the procedure has absolutely nothing to do with the issue. My time matters. My work schedule matters. The gas and time spent driving over an hour to their office matters. The fact that I arranged my morning around a TWO-HOUR medical appointment matters. "You might as well come back another day" is an incredibly dismissive response to a problem that your office created. I did not miss my appointment. I did not cancel my appointment. I did not request to reschedule my appointment. I SHOWED UP FOR MY APPOINTMENT. The office cancelled it without my authorization because I did not respond to a confirmation request quickly enough while I was working. If a patient cancelled a two-hour appointment with 83 minutes' notice, would this office consider that acceptable? Of course not. Yet apparently that level of courtesy does not have to go both ways. And telling a patient who has already driven over an hour that they can either "sit in the lobby all day" or "come back another day" is not customer service. It is dismissive and disrespectful. Had I been clearly informed when scheduling that failure to respond to a confirmation message within a specific timeframe would automatically cancel my appointment, I would understand. But that was NOT the policy explained to me. The policy explained to me was that I needed to provide 72 hours' notice if I chose to cancel or reschedule. I honored my appointment. I showed up. This office did not. The root canal isn't even what left a bad taste in my mouth -- I never got far enough to have one.

Dr. Salacup is a terrific dentist. He did my crown and three new fillings and has also been doing…read moremy routine exams and cleanings. Gentle, kind and especially detailed. His work is perfect. His staff - also the best, from the ladies who check us in, to his assistant. I'm really impressed. I had been seeing a dentist in Napa, but honestly, Dr. Salacup's work is every bit as good as the overpriced dentists where I live. Worth the drive to Vallejo!

I went in for a simple extraction and Dr. Salacup insisted that I have a bone graft, which I don't…read moreneed so that I would have to pay and extra $400 out of pocket. He refused to see me if I didn't get the extra procedures.

In 12 years the quality of care hasn't changed, even though my relationship with the dentist has…read more After moving overseas for 5 years, they picked immediately back up with my continuity of care. I've had Invisalign since returning and my regular maintenance. I've also started using a Flaus flosser and NOBS toothpaste which has been a game changer. My last visit was the best progress report my gums/teeth have ever gotten and may I say that I actually love going to the dentist now?! Everyone is lovely and I can't speak highly enough of the updated equipment and techniques they use as well. 10/10!!!

This review is solely about the receptionist. I decided to re-establish myself at Glen Cove Dental…read more Mind you I've been coming here off and on since high school (I'm now 41). I was also made aware that Dr. Jackie does ortho treatment and decided to schedule an appointment. Made the appointment for a cleaning and ortho consultation. On the day of my appointment I arrived on time. Everything seemed to be going smooth until I gave the receptionist my address. I was then interrogated with questions like "Why are you coming here" and "Why did you come back". There was no thank you for returning or we appreciate you being a loyal patient. Almost felt condemned about my choice to return. It caught me off guard but I explained how I liked Dr Jackie and how I really felt comfortable with her service. The receptionist kind of just stared and said "oh ok". I get to the back and I thought I was taking regular X-rays and I was told the images were for the ortho consult. I apologized for the confusion and explained that I moved forward with another Dr. for ortho and just needed the cleaning done. I also explained during a confirmation call that I no longer needed the ortho treatment just the cleaning. The hygienist returned with the receptionist and she said "I'm confused on why you're here". I explained again for cleaning services. She said "well you went to all these places how do we know if your insurance will cover the X-ray". I explained to her those Xrays were done by orthodontist and that's just a panel view not a dental X-ray and I paid for that out of pocket. She went on and on about my last dentist and you went to so many prior dentist and I don't understand why you're here. At that moment I didn't know why I was there allowing her to speak to me like a child. I said "can you call met life and see when the last submission for X-rays was". She said no and gave an exhausted explanation about her having to call my prior dentist. Mind you I went to one orthodontist who I moved forward with treatment with and my prior dentist who I mistaken my last appointment date. After I left I called met life to confirm all service submissions and come to find out I was actually seen the end of last year so none of my money was used nor has anyone submitted anything for payment. I'm sure the receptionist could've done that. Anyway, I told her I would reschedule and just her lack of professionalism threw me off. Does it matter if I drove from Brentwood? All you need to know is I like Dr Jackie and it's not coming out of your pocket. I sat in my car for five minutes going over in my head if I should walk away or stay and deal with the rude receptionist because I like Dr. Jackie's work. Just knowing I would have to deal with the receptionist made me walk back in thank her and told her I'll just keep my previous Dr. It was no "let me change your mind" no "how can we keep you as a patient". She has the nerve to wink and said okay. No care in the world. Wasted gas, toll and time. Worst part is I lost a great dentist like Dr.Jackie.