I went to see Angela and Caroline after my car died unexpectedly, and they were so helpful!…read moreCaroline asked me what I was looking for and within a couple of days had found me the perfect car for what I needed. They arranged easy financing and got the car to me so quickly. I called so many used car places in the area and they were all so dismissive, not helpful, and hard to deal with; they all seemed like they couldn't be bothered. But Caroline and Angela at Unique were so sweet and happy to work with me, it really made it a pleasant experience. I'm confident the car will last me a long time and I really feel like I got a great deal. I'm going to recommend them to anyone I know who is looking for a good used car.

I'm picking up the second car I've bought from Unique Auto Sales today and I am more than impressed…read moreand satisfied with the attention and time and effort I received from Caroline. She goes above and beyond what anyone else has done to ensure that I am happy and getting the best car possible. No other dealership has put in the time and effort that she has. I will be recommending everyone interested in purchasing a vehicle to Unique Auto Sales!

Definitely not your typical car buying experience!…read more I found a car here online that I was very interested in seeing and set up an appointment with Caroline. The next day I drove two hours from out of state to view and test drivr the car in person. When I arrived, Caroline greeted me and mentioned they were putting new brakes and rotors on the front and that it would be ready very soon to drive. As it was close to lunchtime, the employees were all setting up a group order from a fast food restaurant, and after Caroline learned that I was a huge pizza fan she personally ordered and bought me a large pie from a local spot. Who does that? One of the sweetest genuine people and what a super thoughtful gesture. She said I needed a large to take some home for my family to try. I proceeded to have lunch with the staff in their break room and enjoyed great conversation - mind you I have not purchased the car, let alone test drove it- and they were treating me like an old friend! At one point I joked that I would just come back daily for lunch! After a belly-full I test drove the car and Caroline made sure to let me feel the car on the hwy as well as city streets. I got to meet the owner (Phil) as well, and the hospitality continued throughout. After making the purchase, Phil said he could pick me up from the train station if I wanted to come back up to drive it home. I decided on shipping it, and Caroline went above and beyond to find a shipper and help coordinate- something that was not even their responsibility! She was extremely thorough and organized all the documents I needed including the papers for titling in my state. There was a delay in shipping partially due to the holiday weekend but Caroline continued to help by putting pressure on the shippers and even seeking potential alternatives if needed- amazing A+++ service! Folks- this place overflows with customer service. From the first second that I walked in til the moment I left, everyone I saw greeted me, spoke with me, made sure I was comfortable and contributed to the most stress-free car buying afternoon ever. Sell them your car, buy a car, have them locate a car for you- whatever you do, it is worth the visit! So refreshing to see a no haggle, no pressure, genuine experience in today's age.

I bought a 2010 Nissan Rogue. After not many miles because of the COVID I brought it for an oil…read morechange and asked to check it because it was making a little noise. Needs drive shaft, sway bar link, possible cracked gas tank $2000. Called Phillip he could fix it too for a little less money! They had to of known these issues. I am a senior on a low fixed income and was totally taken advantage of.

Everyone wants to know what is it like to sell your car to CarMax. I can only tell you about my own…read morepersonal experience here. It was fantastic. I submitted a request for a quote on my car, I was pleased with their offer which exceeded most others by several thousands of dollars. It was exactly $2K below the current market value of my car according to CarFax. It was not the highest offer but I trusted CarMax based on my research and their reputation to deliver, and they did. Well financially they delivered. I had to deliver my car to them. However, let me contrast that with CarGuru who offered me more money and was willing to pick my car up BUT I would not get my money on th spot. That would come 2-3 days later and of course there was no guarantee it would match their offer. Well all I can say to that is no, No, NO THANK YOU! I followed my instincts about CarGuru and while walking my dog the evening before delivering my car to CarMax, I met a fellow dog walker who turned out to in the car selling business and told me NOT to deal with CarGuru. He said to stick to CarMax or CarVana only. That is hot off the dog network (as I call it) people. CarMax was easy. I got their offer, made an appointment for the following day, drove my car there and received the exact amount of money they originally offered me. I was in and out of CarMax with my check in hand in an hour and a half, and I was about 15 minutes late. By the way, the only reason I was 15 minutes late was because I made the decision to have my car detailed before brining it in to be sold. It is certainly did not hurt the evaluation process. Everyone I met there was friendly and professional from the front desk check in person to Andrew who handled my sale. I had a completely positive experience here and I highly recommend them. Last but not least, if you do head to this CarMax store, be sure to hit Arethusa Farm in East Haven. CT, approximately 3.5 miles from CarMax. They have the world's best coffee ice cream. And you thought this was a non-food related review! Lmao!

I have two cars from this car max . I'm very upset I have had problems with both cars and was told…read moreeach time it's nothing they can do to help fix my problems . I only had one for three months with the first problem and the other car for 4 months this is so unacceptable ! I will never refer another person to this carmax they really sell cars that will need big work done quickly!

JJ's World Trade Auto Sellers is definitely the best kept secret in New Haven. It should be named…read moreWorld Trader Auto Fixers. He is VERY knowledgeable, patient and diligent in his work. If the job takes time and attention, he lets you know up front. When I have any vehicle emergencies, and I have a lot of them, JJ is only a phone call away. Sometimes he thinks of things I never would, and the problem is solved. Take your car to JJ. You wont be sorry. He cracks jokes too.

Just had my 2008 Toyota serviced here and couldn't be happier. Honest fair and efficient work by…read moreguys who know what they're doing. You can't go wrong with World trade.

I stopped by to just look. As the salesman approached, I told him as much and that I was thinking…read moreof purchasing in 3-4 months. I told him this so as not to waste his time. He was kind and answered questions. After 15 minutes I left. I never told him my name, phone number or email address. Weeks later I received a voicemail from the dealership mentioning my name. I ignored it. Then I received an email. I replied to the email saying their tracking me down has soured me on the dealership. I'm assuming they read my license plate while there to find my info.

Enjoy my first visit but not yet ready to purchase but they gave me some options. Great selections…read moreof cars it was me, not ready to give up my older Lexus. Bill N. Was very helpful but I need to keep my front wheel drive car and save more money. Next yearthey are moving to a new location soon so lots of pot holes in the lot. ( didn't mind it). Drive slowly. Everyone was very professional and polite during my two visits. Quiet clean dealership and not pushy at all.

My husband and I leased a beautiful new Tuscon Select Premium about a month ago at Brandfon…read moreHyundai. We love the car so much, we decided to lease a second vehicle. Even though we have closer option, there was no question that we would be returning to Brandfon for car. From the initial phone call to driving off the lot, the employees were professional, accommodating, and kind. They were transparent and we felt no pressure in the friendly, warm environment. We were given the time we needed to discuss our options with Dennis, the sales manager. He helped us make a decision and there were no hidden fees. Dennis went out of his way to find a vehicle on the lot so we could drive away with it the same day. There were no Tuscons on the lot that matched what we were looking for, so Dennis found a higher model and gave us an exceptional deal. The sales and leasing consultant, Tyler, was very patient with us. He was extremely knowledgeable and spent time making sure that we felt comfortable. Tyler really seemed to prioritize a relationship with us, rather than just making a sale. He communicated with the service department, making sure our car was ready for us as fast as possible. Tyler spent time reviewing the car with us and going over all the features. He reached out the day after we got the car to ensure we were comfortable with the vehicle and its features, as well as setting us up on the Bluelink app so we could use all the technology that is available to Hyundai owners. Rafael, the business manager, went through the financing we us, making the most stressful part of the day when buying or leasing a car much more comfortable. He provided all the information to us in a clear manner, and just as he had with our last purchase, Rafael felt more like a friend than a businessman while still remaining professional. We left feeling comfortable and very happy with our lease agreement. My husband and I would absolutely recommend Brandfon as the dealership to use when buying a Hyundai. Our experience was excellent from start to finish. They handled us with a kindness and professionalism that is hard to find in the car industry. We would like to express our sincere gratitude to Brandfon Hyundai for a comfortable and seamless leasing experience.

My 2017 Elantra engine light came on as I happened to be driving by so I thought I'd stop in to see…read moreif they had an opening for service. To be honest, I have been noticing very slight hesitation for maybe a month. They took the car in right away and scanned it. Two issues were identified in the scan. The service rep sat down with me and had a chat about the issues. No pressure and she was very nice. They were able to take care of one issue right away and ordered parts for the other (2 days.) Overall, the experience was very good. I was wondering if they were going to suggest engine and cabin air filters as I had replaced them recently myself. They did not :-)

First time appt for a nail in my tire…read more I got there 2 hours earlier than my scheduled appt and Marc, as my advisor, was able to explain all my options and understand that I was coming in that morning after a long over night shift at work. Within 45 mins, he was able to get me in and out, have the team patch my tire, and able to bill my warranty at no cost to me. Definitely will make this my home dealer while in town and I hope to work with him more in the future for any needs!

I'd leave zero stars if I could. The entire process was difficult to begin with, then quickly…read morebecame a nightmare. They threw numbers out like confetti to make the sale. They stated we were approved for financing, but when we went back the next day they say it was retracted. Cut to today, when we went to the bank itself only to be told the dealership destroyed our credit AND the bank never revoked the approval. Had we not followed up repeatedly with the bank, my car would have been taken because they submitted all the wrong information so we couldn't even make a payment. The bank itself was so apologetic and had to clear up a bunch of misinformation. Their only saving grace in all this was our salesman, Ezra, who is conveniently no longer with the dealership.