Everyone wants to know what is it like to sell your car to CarMax. I can only tell you about my own…read morepersonal experience here. It was fantastic. I submitted a request for a quote on my car, I was pleased with their offer which exceeded most others by several thousands of dollars. It was exactly $2K below the current market value of my car according to CarFax. It was not the highest offer but I trusted CarMax based on my research and their reputation to deliver, and they did. Well financially they delivered. I had to deliver my car to them. However, let me contrast that with CarGuru who offered me more money and was willing to pick my car up BUT I would not get my money on th spot. That would come 2-3 days later and of course there was no guarantee it would match their offer. Well all I can say to that is no, No, NO THANK YOU! I followed my instincts about CarGuru and while walking my dog the evening before delivering my car to CarMax, I met a fellow dog walker who turned out to in the car selling business and told me NOT to deal with CarGuru. He said to stick to CarMax or CarVana only. That is hot off the dog network (as I call it) people. CarMax was easy. I got their offer, made an appointment for the following day, drove my car there and received the exact amount of money they originally offered me. I was in and out of CarMax with my check in hand in an hour and a half, and I was about 15 minutes late. By the way, the only reason I was 15 minutes late was because I made the decision to have my car detailed before brining it in to be sold. It is certainly did not hurt the evaluation process. Everyone I met there was friendly and professional from the front desk check in person to Andrew who handled my sale. I had a completely positive experience here and I highly recommend them. Last but not least, if you do head to this CarMax store, be sure to hit Arethusa Farm in East Haven. CT, approximately 3.5 miles from CarMax. They have the world's best coffee ice cream. And you thought this was a non-food related review! Lmao!

I have two cars from this car max . I'm very upset I have had problems with both cars and was told…read moreeach time it's nothing they can do to help fix my problems . I only had one for three months with the first problem and the other car for 4 months this is so unacceptable ! I will never refer another person to this carmax they really sell cars that will need big work done quickly!

My husband and I leased a beautiful new Tuscon Select Premium about a month ago at Brandfon…read moreHyundai. We love the car so much, we decided to lease a second vehicle. Even though we have closer option, there was no question that we would be returning to Brandfon for car. From the initial phone call to driving off the lot, the employees were professional, accommodating, and kind. They were transparent and we felt no pressure in the friendly, warm environment. We were given the time we needed to discuss our options with Dennis, the sales manager. He helped us make a decision and there were no hidden fees. Dennis went out of his way to find a vehicle on the lot so we could drive away with it the same day. There were no Tuscons on the lot that matched what we were looking for, so Dennis found a higher model and gave us an exceptional deal. The sales and leasing consultant, Tyler, was very patient with us. He was extremely knowledgeable and spent time making sure that we felt comfortable. Tyler really seemed to prioritize a relationship with us, rather than just making a sale. He communicated with the service department, making sure our car was ready for us as fast as possible. Tyler spent time reviewing the car with us and going over all the features. He reached out the day after we got the car to ensure we were comfortable with the vehicle and its features, as well as setting us up on the Bluelink app so we could use all the technology that is available to Hyundai owners. Rafael, the business manager, went through the financing we us, making the most stressful part of the day when buying or leasing a car much more comfortable. He provided all the information to us in a clear manner, and just as he had with our last purchase, Rafael felt more like a friend than a businessman while still remaining professional. We left feeling comfortable and very happy with our lease agreement. My husband and I would absolutely recommend Brandfon as the dealership to use when buying a Hyundai. Our experience was excellent from start to finish. They handled us with a kindness and professionalism that is hard to find in the car industry. We would like to express our sincere gratitude to Brandfon Hyundai for a comfortable and seamless leasing experience.

My 2017 Elantra engine light came on as I happened to be driving by so I thought I'd stop in to see…read moreif they had an opening for service. To be honest, I have been noticing very slight hesitation for maybe a month. They took the car in right away and scanned it. Two issues were identified in the scan. The service rep sat down with me and had a chat about the issues. No pressure and she was very nice. They were able to take care of one issue right away and ordered parts for the other (2 days.) Overall, the experience was very good. I was wondering if they were going to suggest engine and cabin air filters as I had replaced them recently myself. They did not :-)

Definitely not your typical car buying experience!…read more I found a car here online that I was very interested in seeing and set up an appointment with Caroline. The next day I drove two hours from out of state to view and test drivr the car in person. When I arrived, Caroline greeted me and mentioned they were putting new brakes and rotors on the front and that it would be ready very soon to drive. As it was close to lunchtime, the employees were all setting up a group order from a fast food restaurant, and after Caroline learned that I was a huge pizza fan she personally ordered and bought me a large pie from a local spot. Who does that? One of the sweetest genuine people and what a super thoughtful gesture. She said I needed a large to take some home for my family to try. I proceeded to have lunch with the staff in their break room and enjoyed great conversation - mind you I have not purchased the car, let alone test drove it- and they were treating me like an old friend! At one point I joked that I would just come back daily for lunch! After a belly-full I test drove the car and Caroline made sure to let me feel the car on the hwy as well as city streets. I got to meet the owner (Phil) as well, and the hospitality continued throughout. After making the purchase, Phil said he could pick me up from the train station if I wanted to come back up to drive it home. I decided on shipping it, and Caroline went above and beyond to find a shipper and help coordinate- something that was not even their responsibility! She was extremely thorough and organized all the documents I needed including the papers for titling in my state. There was a delay in shipping partially due to the holiday weekend but Caroline continued to help by putting pressure on the shippers and even seeking potential alternatives if needed- amazing A+++ service! Folks- this place overflows with customer service. From the first second that I walked in til the moment I left, everyone I saw greeted me, spoke with me, made sure I was comfortable and contributed to the most stress-free car buying afternoon ever. Sell them your car, buy a car, have them locate a car for you- whatever you do, it is worth the visit! So refreshing to see a no haggle, no pressure, genuine experience in today's age.

I bought a 2010 Nissan Rogue. After not many miles because of the COVID I brought it for an oil…read morechange and asked to check it because it was making a little noise. Needs drive shaft, sway bar link, possible cracked gas tank $2000. Called Phillip he could fix it too for a little less money! They had to of known these issues. I am a senior on a low fixed income and was totally taken advantage of.

Came here for my emissions test. No appointment needed, $20 cash only (they have an ATM on the…read morepremises). On Friday afternoon within one hour of closing time, the parking lot is huge and easy to park in. The waiting room is incredibly spacious and nice. I gave them my car key, waited a bit (there were some people in front of me) and then soon I was good to go! Got my report, paid, and left. Really convenient location for me, nice and efficient staff, will be back for my needs!

Great group of mechanics/office personnel. Love this business, always very kind, helpful and a…read morewhole lot of fun to be around (comical). Would recommend them whole heartedly

Amazing professional staff and upfront pricing with no surprises. Highly recommend purchasing a new…read morecar from this family owned business that is the 4th oldest Toyota dealership in the nation.

Stopped in 8/5 Monday at about 4:30pm. Had every intention of buying a new car from A1 that day…read morebecause they had vehicle I wanted. Got out of my car to look around the lot at the new vehicles. Not one person came out to see if I needed anything. So I proceed into the showroom looking at the few new vehicles inside for at least 15 minutes. Again not one person approached me. But plenty of people scattered behind desks just watching me and they appeared half asleep. So I went back out and looked at the cars again. Thought I'd give them a 2nd chance to sell me a car. Nobody. Nada, zilch! So got back in my car and left. Not to return to A1. They lost a sale. I will be heading elsewhere searching for a dealership with actual customer service! Buyers beware and weary of A1.

JJ's World Trade Auto Sellers is definitely the best kept secret in New Haven. It should be named…read moreWorld Trader Auto Fixers. He is VERY knowledgeable, patient and diligent in his work. If the job takes time and attention, he lets you know up front. When I have any vehicle emergencies, and I have a lot of them, JJ is only a phone call away. Sometimes he thinks of things I never would, and the problem is solved. Take your car to JJ. You wont be sorry. He cracks jokes too.

Just had my 2008 Toyota serviced here and couldn't be happier. Honest fair and efficient work by…read moreguys who know what they're doing. You can't go wrong with World trade.

I went to see Angela and Caroline after my car died unexpectedly, and they were so helpful!…read moreCaroline asked me what I was looking for and within a couple of days had found me the perfect car for what I needed. They arranged easy financing and got the car to me so quickly. I called so many used car places in the area and they were all so dismissive, not helpful, and hard to deal with; they all seemed like they couldn't be bothered. But Caroline and Angela at Unique were so sweet and happy to work with me, it really made it a pleasant experience. I'm confident the car will last me a long time and I really feel like I got a great deal. I'm going to recommend them to anyone I know who is looking for a good used car.

I'm picking up the second car I've bought from Unique Auto Sales today and I am more than impressed…read moreand satisfied with the attention and time and effort I received from Caroline. She goes above and beyond what anyone else has done to ensure that I am happy and getting the best car possible. No other dealership has put in the time and effort that she has. I will be recommending everyone interested in purchasing a vehicle to Unique Auto Sales!

I had the most Amazing experience with Art at Arts auto shop. I called with a bad issue my engine…read morewas losing power which has happened before which another shop "repaired" twice. Clearly they gave me bad parts. I dropped my van at 11:20 am to the shop by 11:45am He diagnosed the issues and by 1:30pm I got a call it was all fixed. When i arrived he had my bad engine coil out and explained to me how he tested it and how he fixed it and the difference between some cars having multiple. He was fast, informative and the price was great. He was respectful to me as a women and honest. I highly recommend him and his shop.

Purchased a car from this guy, Said the car was in decent shape. After buying it we found out if…read moreneeded brakes all around. We went back to him to do the brakes and charged us through the nose. Now to find out that the car needed 2 new tires because of a wheel bearing, Catalytic convert, O2 sensor.