First time appt for a nail in my tire…read more I got there 2 hours earlier than my scheduled appt and Marc, as my advisor, was able to explain all my options and understand that I was coming in that morning after a long over night shift at work. Within 45 mins, he was able to get me in and out, have the team patch my tire, and able to bill my warranty at no cost to me. Definitely will make this my home dealer while in town and I hope to work with him more in the future for any needs!

Service Oversights, Disrespectful Management, and Zero Goodwill…read more A few days ago, expecting safety and professionalism, I brought my Chevy Cobalt to this dealer for an alignment and four-wheel balancing after a bad experience with another shop. The Chevy technician noted a bent front rim and rotated it to the rear. I returned 3 days later with a replacement wheel for them to finish the job. Unfortunately, the service shop committed a safety oversight by returning my car with 43 PSI instead of 30 PSI for the tire they mounted onto the front left. The remaining tires were at the correct factory specification of 30 PSI. After leaving, the car was drifting and pulling to the right. Leaving a front tire overinflated by 13 PSI created a rolling diameter imbalance. I pulled over on the side of the road, confirmed the 43 PSI with my gauge, and bled the pressure back down to 30 PSI to make the car safe. The steering drift instantly disappeared. Furthermore, upon leaving the shop, the front end developed a loose clunking sound. I had recently installed a new stabilizer link and knew it was very snug before arriving. When the dealership placed the car on the hoist, the dead weight of the suspension hanging free likely jarred the link out of its initial seat. While the dealership isn't technically responsible for my DIY installation, the manager flatly refused to provide a 5-minute courtesy torque check of a nut to ensure I could drive away safely, simply because I had installed the part. When I returned to report these safety issues, the Service Manager refused to take accountability. Instead, he questioned my motives and falsely insinuated that I was just trying to get free services from his shop and the prior tire shop, which was deeply disrespectful to a customer. While walking away, he claimed a 13 PSI tire pressure imbalance "would never cause a car to drift" and blamed the pulling on the link--violating basic automotive physics, as stabilizer links control body roll, not tracking. He then advised me I should be inflating all my tires to 35 PSI instead (violating my GM factory door placard specs) and told me to go wait in the lobby. After being left stranded in the waiting room for a long time with no update, I left in utter disgust, driving my clunking car home to East Haven. Because of their refusal to act on a courtesy gesture for the inconvenience and oversight with the tire pressure blunder, a senior had to spend over an hour in his garage jacking up the car and crawling underneath to awkwardly pull down with body leverage--despite dealing with a torn rotator cuff--just to get the link torqued properly. I succeeded, and the car is now safe and quiet, but only because I corrected both safety issues myself. They committed multiple service oversights and chose to insult a new customer's character rather than show basic goodwill. They saved themselves 5 minutes of labor, but wasted over two hours of my time. If you expect professionalism and safety, avoid this service department and dealership.

Everyone wants to know what is it like to sell your car to CarMax. I can only tell you about my own…read morepersonal experience here. It was fantastic. I submitted a request for a quote on my car, I was pleased with their offer which exceeded most others by several thousands of dollars. It was exactly $2K below the current market value of my car according to CarFax. It was not the highest offer but I trusted CarMax based on my research and their reputation to deliver, and they did. Well financially they delivered. I had to deliver my car to them. However, let me contrast that with CarGuru who offered me more money and was willing to pick my car up BUT I would not get my money on th spot. That would come 2-3 days later and of course there was no guarantee it would match their offer. Well all I can say to that is no, No, NO THANK YOU! I followed my instincts about CarGuru and while walking my dog the evening before delivering my car to CarMax, I met a fellow dog walker who turned out to in the car selling business and told me NOT to deal with CarGuru. He said to stick to CarMax or CarVana only. That is hot off the dog network (as I call it) people. CarMax was easy. I got their offer, made an appointment for the following day, drove my car there and received the exact amount of money they originally offered me. I was in and out of CarMax with my check in hand in an hour and a half, and I was about 15 minutes late. By the way, the only reason I was 15 minutes late was because I made the decision to have my car detailed before brining it in to be sold. It is certainly did not hurt the evaluation process. Everyone I met there was friendly and professional from the front desk check in person to Andrew who handled my sale. I had a completely positive experience here and I highly recommend them. Last but not least, if you do head to this CarMax store, be sure to hit Arethusa Farm in East Haven. CT, approximately 3.5 miles from CarMax. They have the world's best coffee ice cream. And you thought this was a non-food related review! Lmao!

No STAR RATING!! This is a post only to THANK everyone for saving me the NIGHTMARE EXPERIENCE of…read morepurchasing a car from this company. I knew after speaking with 2 different sales reps on the phone on two separate occasions that something about this place was extremely shady!!!! I can't thank everyone enough for their honest feedback. They are most likely getting these vehicles for dirt cheap down South where they are all sitting in flood waters. SMH makes sense to me why they don't back anything up. I am so sorry all those who got taken advantage of. It's too bad that people can't stick together anymore. In any case, I won't be going there and will also spread the word. Thanks again!!!

I have had the pleasure of working with Tyler D. And Rafael. My car buying experience has been…read morewonderful and smooth. Upon my first car they made me feel like I was at home, and I got my brand new car. I drove out of here with no hassles. They made the car buying experience smooth and no worries. I was very pleased with the process and professionalism upon this transaction. Unfortunately I crashed this car and it was a total loss. I came back here and they had another car I wanted. They didn't hesitate to assist me and made the car buying experience even better because of my accident. I can't thank Brandon Hyundai enough for the support and a new car!

My husband and I leased a beautiful new Tuscon Select Premium about a month ago at Brandfon…read moreHyundai. We love the car so much, we decided to lease a second vehicle. Even though we have closer option, there was no question that we would be returning to Brandfon for car. From the initial phone call to driving off the lot, the employees were professional, accommodating, and kind. They were transparent and we felt no pressure in the friendly, warm environment. We were given the time we needed to discuss our options with Dennis, the sales manager. He helped us make a decision and there were no hidden fees. Dennis went out of his way to find a vehicle on the lot so we could drive away with it the same day. There were no Tuscons on the lot that matched what we were looking for, so Dennis found a higher model and gave us an exceptional deal. The sales and leasing consultant, Tyler, was very patient with us. He was extremely knowledgeable and spent time making sure that we felt comfortable. Tyler really seemed to prioritize a relationship with us, rather than just making a sale. He communicated with the service department, making sure our car was ready for us as fast as possible. Tyler spent time reviewing the car with us and going over all the features. He reached out the day after we got the car to ensure we were comfortable with the vehicle and its features, as well as setting us up on the Bluelink app so we could use all the technology that is available to Hyundai owners. Rafael, the business manager, went through the financing we us, making the most stressful part of the day when buying or leasing a car much more comfortable. He provided all the information to us in a clear manner, and just as he had with our last purchase, Rafael felt more like a friend than a businessman while still remaining professional. We left feeling comfortable and very happy with our lease agreement. My husband and I would absolutely recommend Brandfon as the dealership to use when buying a Hyundai. Our experience was excellent from start to finish. They handled us with a kindness and professionalism that is hard to find in the car industry. We would like to express our sincere gratitude to Brandfon Hyundai for a comfortable and seamless leasing experience.

Definitely not your typical car buying experience!…read more I found a car here online that I was very interested in seeing and set up an appointment with Caroline. The next day I drove two hours from out of state to view and test drivr the car in person. When I arrived, Caroline greeted me and mentioned they were putting new brakes and rotors on the front and that it would be ready very soon to drive. As it was close to lunchtime, the employees were all setting up a group order from a fast food restaurant, and after Caroline learned that I was a huge pizza fan she personally ordered and bought me a large pie from a local spot. Who does that? One of the sweetest genuine people and what a super thoughtful gesture. She said I needed a large to take some home for my family to try. I proceeded to have lunch with the staff in their break room and enjoyed great conversation - mind you I have not purchased the car, let alone test drove it- and they were treating me like an old friend! At one point I joked that I would just come back daily for lunch! After a belly-full I test drove the car and Caroline made sure to let me feel the car on the hwy as well as city streets. I got to meet the owner (Phil) as well, and the hospitality continued throughout. After making the purchase, Phil said he could pick me up from the train station if I wanted to come back up to drive it home. I decided on shipping it, and Caroline went above and beyond to find a shipper and help coordinate- something that was not even their responsibility! She was extremely thorough and organized all the documents I needed including the papers for titling in my state. There was a delay in shipping partially due to the holiday weekend but Caroline continued to help by putting pressure on the shippers and even seeking potential alternatives if needed- amazing A+++ service! Folks- this place overflows with customer service. From the first second that I walked in til the moment I left, everyone I saw greeted me, spoke with me, made sure I was comfortable and contributed to the most stress-free car buying afternoon ever. Sell them your car, buy a car, have them locate a car for you- whatever you do, it is worth the visit! So refreshing to see a no haggle, no pressure, genuine experience in today's age.

I bought a 2010 Nissan Rogue. After not many miles because of the COVID I brought it for an oil…read morechange and asked to check it because it was making a little noise. Needs drive shaft, sway bar link, possible cracked gas tank $2000. Called Phillip he could fix it too for a little less money! They had to of known these issues. I am a senior on a low fixed income and was totally taken advantage of.

Came back for an oil change and because my car was louder than normal at high speeds. The earliest…read moreappointment was 5 days after I called. I dropped my car off at 8 AM. By 1:30 they had diagnosed the issue and let me know what the cost would be and let me know the car should be ready for pick up by the end of the day. I gave them the go ahead, and at 3:30 my car was ready! I got there right at closing due to traffic, and luckily caught everyone as they were heading out. They let me know in the future to just give them a call if I'm running a few minute late so I don't waste a trip over there. But I got everything paid for, and drove off my car, as good as new! Will definitely be back next time I need a routine service or something else more pressing checked out!

Great group of mechanics/office personnel. Love this business, always very kind, helpful and a…read morewhole lot of fun to be around (comical). Would recommend them whole heartedly

Amazing professional staff and upfront pricing with no surprises. Highly recommend purchasing a new…read morecar from this family owned business that is the 4th oldest Toyota dealership in the nation.

Stopped in 8/5 Monday at about 4:30pm. Had every intention of buying a new car from A1 that day…read morebecause they had vehicle I wanted. Got out of my car to look around the lot at the new vehicles. Not one person came out to see if I needed anything. So I proceed into the showroom looking at the few new vehicles inside for at least 15 minutes. Again not one person approached me. But plenty of people scattered behind desks just watching me and they appeared half asleep. So I went back out and looked at the cars again. Thought I'd give them a 2nd chance to sell me a car. Nobody. Nada, zilch! So got back in my car and left. Not to return to A1. They lost a sale. I will be heading elsewhere searching for a dealership with actual customer service! Buyers beware and weary of A1.

jay jay by far is the professional and honest mechanic I have encountered up to this point.jay jay…read morewas honest about the type of work he was do and did on my car I am 150 percent satisfied with the work done on my car.I recommend anyone to go to jay jay with problems they may have in their car.he a man of his and does A-1 work a real stand up guy. Sincerely marcus

JJ's World Trade Auto Sellers is definitely the best kept secret in New Haven. It should be named…read moreWorld Trader Auto Fixers. He is VERY knowledgeable, patient and diligent in his work. If the job takes time and attention, he lets you know up front. When I have any vehicle emergencies, and I have a lot of them, JJ is only a phone call away. Sometimes he thinks of things I never would, and the problem is solved. Take your car to JJ. You wont be sorry. He cracks jokes too.

I went to see Angela and Caroline after my car died unexpectedly, and they were so helpful!…read moreCaroline asked me what I was looking for and within a couple of days had found me the perfect car for what I needed. They arranged easy financing and got the car to me so quickly. I called so many used car places in the area and they were all so dismissive, not helpful, and hard to deal with; they all seemed like they couldn't be bothered. But Caroline and Angela at Unique were so sweet and happy to work with me, it really made it a pleasant experience. I'm confident the car will last me a long time and I really feel like I got a great deal. I'm going to recommend them to anyone I know who is looking for a good used car.

I'm picking up the second car I've bought from Unique Auto Sales today and I am more than impressed…read moreand satisfied with the attention and time and effort I received from Caroline. She goes above and beyond what anyone else has done to ensure that I am happy and getting the best car possible. No other dealership has put in the time and effort that she has. I will be recommending everyone interested in purchasing a vehicle to Unique Auto Sales!

I had the most Amazing experience with Art at Arts auto shop. I called with a bad issue my engine…read morewas losing power which has happened before which another shop "repaired" twice. Clearly they gave me bad parts. I dropped my van at 11:20 am to the shop by 11:45am He diagnosed the issues and by 1:30pm I got a call it was all fixed. When i arrived he had my bad engine coil out and explained to me how he tested it and how he fixed it and the difference between some cars having multiple. He was fast, informative and the price was great. He was respectful to me as a women and honest. I highly recommend him and his shop.

Purchased a car from this guy, Said the car was in decent shape. After buying it we found out if…read moreneeded brakes all around. We went back to him to do the brakes and charged us through the nose. Now to find out that the car needed 2 new tires because of a wheel bearing, Catalytic convert, O2 sensor.