This experience was disappointing enough that I felt compelled to share it…read more On a Saturday evening around 6:50 p.m., I stopped by Hobby Lobby with my 4-year-old daughter and my elderly mother-in-law. We were preparing for an upcoming funeral, and I needed help with an expensive gold frame I had purchased from Hobby Lobby. One of the corners had separated, and I wanted to know whether the framing department could repair or reinforce it. Because the frame was large and heavy, I left it in my trunk until I confirmed that someone could help. My mother-in-law waited nearby so she could rest while my daughter accompanied me to the framing counter. I approached the employee working in the framing department and asked if he could assist me. His first response was, "I'm off in six minutes - what do you need?" The tone immediately caught me off guard. As I began explaining that the corner of the frame had broken apart and needed reinforcement, he interrupted me and said, "Stop. Just hurry up and tell me what you need." I was surprised because I was simply trying to explain the issue so he could determine whether it was something the framing department could fix. I told him the frame was needed for a funeral and asked if it could be repaired. Instead of addressing my question, he asked why my husband couldn't fix it. I explained that my husband is currently deployed, so he wasn't available to help, and that while I would try to repair it myself if necessary, I also work full-time. His response was simply, "So do I." At that point, it was clear that helping me was not a priority. What made the interaction even more upsetting was that my 4-year-old daughter asked afterward, "Mommy, why was that man so mean? Why didn't he want to help us?" Hearing that from my child was heartbreaking. I told her that maybe he was having a difficult day because I wanted her to understand that we should still try to show kindness to others. I shared my experience with the manager, who told me that this employee often tells others how important it is to be friendly with customers. Unfortunately, that was not reflected in the interaction we experienced. Thankfully, we went to Ace Hardware afterward, where an employee immediately took the time to help us. He recommended reinforcing the frame with small metal corner brackets, nails, and gold spray paint. His advice worked perfectly, and we were able to save the frame in time for the funeral. This review isn't about expecting perfection. Everyone has stressful days. It's about the importance of treating people with basic courtesy and respect, especially when they may already be going through a difficult time. A little kindness can make all the difference. Unfortunately, that was missing from our experience at Hobby Lobby.

There's an employee named Jonathan, who works the checkout line, he was inappropriately infatuated…read morewith about a 10-year-old little girl today asking her questions nonstop, it was disturbing and very gross. The mother was a creeped out and got out of there as fast as she could.

*This is for the Vacaville location*…read more I was so excited to hear a new anime store was opening in Vacaville! I was absolutely floored by the quality and quantity of merchandise in the store. The atmosphere was open and inviting, and left plenty of room for people to browse. There was a variety of merchandise (key chains, figures, stickers, mystery boxes, and more) from a number of well known and lesser known anime. I purchased a lot of items and felt they were very reasonably priced. The staff were extremely happy and pleasant to be around. This isn't your cheap, rip-off merchandise you see at hobbie and toy stores in the mall. This is quality merchandise, name-brand and brand new.

Fantastic shop! I…read morelove that they don't let scalpers win here. Hard limits in place, and seals broken upon purchase to deny scalpers any opportunity. If any shop wants to survive long term this is how you make your base happy!

Long time customer here ! Incredibly friendly staff who go above and beyond to help their…read morecustomers. My go to place to buy all my scale figures. Small location but this is their warehouse. They also own Anime Store Near Me in Walnut Creek which is a fantastic store !

This is a small place. They have a bigger location. It does have some inventory, but I was not sure…read moreif anyone was working. No one ever came out to greet, nor was there a cashier. I was there for quite some time and never saw anyone. It is a small shop, so I figured they were doing other things. The items are limited (no kamen rider or super sentai items). It had plenty of model kits, and the tools actually have notes made by the store to show what the item is good for. Overall, it's a nice small store. It definitely not much compared to their bigger store. If you want model kits and small anime figures, this store has it.

the gentleman that was there was nice clean store awesome lapras figure displayed. didnt have what…read morei wanted but nice store. no graded pokemon cards.

Went here for the first time today to get some Pokemon cards for my son. They had made special gift…read morebags for their customers and we happened to be the 1st customers. It was a very thoughtful gift and thing to do for their customers. Also very polite and reasonably priced. Would definitely recommend and I will return again. Thank you.

Selection service and value best kids shoppe everyone was so nice as I came to give my sister a…read moregift. The man even wrapped it and gave it a card. My sister loved her gift.

By far the best kids game/gift shop I've been to! They have unique gifts, great customer service…read moreand they wrap it for you!! Been coming here for all our birthday and holiday gifts for the kids and we are continually impressed.

About a year ago, I walked into this store out of curiosity while they were hosting an event. It…read morewas packed with tables full of people playing different tabletop games I didn't recognize. Immediately, a staff member greeted me and introduced me to a group of people, encouraging me to exchange information with them. I was a bit too shy to join in that night, but I really appreciated the effort. You gotta love a place that goes that far to make a "noob" feel included. During a more recent visit without all the tables of people, it's still a cozy store with a warm and inviting environment. Upon walking in, I could tell the staff genuinely enjoyed being there. As I was browsing, a staff member told me about their puzzle trade. For a few bucks, you can trade the old puzzles you own with a selection of their used puzzles. I'll definitely be making the most of this deal. This is an Oakland gem that I can't recommend enough. If you're looking for a kind and welcoming community, this is a great one. I'll definitely be returning.

Games store with tons of selection and lots of options from group/party games to strategy to…read moreclassics to two person options. There are even some puzzles. I liked seeing part of a shelf that highlighted local California games. Seems like a great community spot as the Friday night had some sort of Magic the Gathering tournament and they were open pretty late. There are around 5-6 folding tables of seating across the store. We spent some time browsing but no staff members approached us. It was a little stuffy inside but better away from the used games in the back. The used games in the back shelves were organized alphabetically -- but it was unclear if they were to play or for purchase The chalkboard has some weekly information of their events

If you like board games, you do not want to miss checking out this store. I was so happy to find…read moreTian Xia, a relatively new game that I had been looking for. The store was packed today, likely with people shopping for last minute holiday gifts, and this store is perfect for that. The staff were quite friendly and welcoming. They also offered a free gift wrapping service this time, which we happily took advantage of :)

Great selection, good help over the phone to determine they had the games we were looking for…read morebefore we went. Very fair, market pricing and great local resource.

Wonderful introduction to the world of coins for my 8-year old grandson! Jeff was patient and…read moreinformative and took lots of time to show us around and educate us. Jeff discussed the collection books of Lincoln Heads and Mercury Dimes that grandpa had, then let my grandson pick out a few coins. Fun!

I came from the East Bay to check out this store. I'm a coin collector. The owner asked how I could…read morehelp so I listed some things that I'm interested in. His response was "no" and the interaction became unnecessarily contentious and we started going in circles, which confused me why a shop owner would treat new clients that way and get angry for no real reason. The truth is he was purchasing a collection from a customer and he wouldn't be done for three hours. Maybe next time close the store if you are in the middle of a big transaction. He decided to give his card with a hint of anger towards me. Doesn't matter...I won't be coming back after that first experience.

Second to none customer service!…read more Best bulk TGC cards! Only 10 for a $1! I was there from 11am-1:30, searching for Yuka Morii and Asako Ito created Pokémon cards, I found a great collection of Yuka Morii cards, but only a few Asako Ito cards in the bulk boxes, but I only searched two boxes lol. I'll be back to search for more! Also don't forget to sign up with their rewards program, you earn points with every $1 spent! I spent about 13 bucks, so I earned some great points today! Always a class act, at DVY, great environment and very knowledgeable people. Overall: 20/10 on that Jonny Rating!

I have nothing but good things to say about this place. I brought in more than enough cards to…read morestart my own card shop, but he took the time and looked at all of them friendly staff good selection and definitely will be back. Thanks you guys.

One day I was driving around the street, my child and I saw a huge pikachu outside of its store…read more That's how we knew this store. From that day on, we visited here every other time. My child loves pokemon card. So, we have been visited to several pokemon card stores (and collectibles stores as well) in bay area. We love this store the most. It's clean and the price is acceptable.

Located on Contra Costa, closer to the Willow Pass intersection area, and just before Szechuan…read moreGarden headed towards the Sun Valley Mall direction. On occasion, they will have their giant inflated Pikachu right out in front of the little shopping center area, so you can't miss it when that happens. What do they sell here? Kind of a little bit of everything really. There's toys, plushies, video games, models, figures, and of course Pokemon cards along with other stuff. Lots of fun stuff for all, and for all ages too as they have quite a bit of retro stuff floating around here. The place does remind me quite a bit of the kind of set-up I would see in Japan and stuff, where display cases are all over, with stuff just sprawled out inside of them for people to look and peruse over. There really aren't too many of these places like this anywhere nowadays. Good nostalgia just from that perspective. Makes it fun. How is the pricing of everything? Actually reasonable for most things I saw here. There were some things that seemed to be fairly overpriced, but it was mainly for the rarer stuff which is understandable, but still pretty far over the market price elsewhere (online and such). But the general stuff sold here were all fair enough for a physical store. The service here, I actually didn't really interact with them much. While I was walking around the store I did hear customers converse with the staff and it seemed friendly enough, so I assume it's fine. They seemed eager to help when people walked up to the counter-adjacent areas, so there's that. Though I didn't walk out with anything the first time I visited the place, finally, I certainly almost wanted to grab something quite a few times as I was making my way through there. Will definitely be back at some point later.