Total con artists. Refused to move my old dryer unless I paid the driver an additional cash fee. I explained to the delivery team that I did not need the washer and dryer removed just the dryer that was smaller is size than the one I bought from them. Sad that they try to scam ppl. read more

Poor quality appliances! I had been purchasing appliances from this store for years but lately there have been issues with the items. A washer I purchased from them went out after only 8 months. I went to get a new one but when they delivered it the outer casing was not even attached to the base. Even the delivery guys were surprised that it left the store in that condition. I refused it and they returned it to fix it. Three days later they deliver it with the casing now secured to the base but it didn't drain at all. Apparently their repair person does not check to make sure the appliances are working before being delivered. It seems they are severely lacking on any quality control but eager to sell. Avoid this store as they seem to have lost the ability to sell working appliances! read more

Would you buy this.. this what they used to replace a broken refrigerator they sold to me to begin with. And they left it outside never again Ina acceptable behavior for a business read more

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Nice clean appliances and friendly staff, they're probably one of the better ones in town

Every person with whom I interacted at As New provided excellent customer service. The delivery people were courteous, competent and gave extra attention to detail. The sales person was very knowledgeable, professional and friendly at the same time. Each person thanked me sincerely for my business and treated me the way they would like to be treated. The appliances are good as new and a great value. The big box stores could learn something from As New Appliances. read more

I usually buy my appliances from this company But for the last couple of appliances I have purchased half been faulty and they have had to send a technician out to fix them this time they refuse to fix them because of because of bugs which is unacceptable What does bugs have to do with your appliances working they are not chewing on any wires the freezer still works this is unacceptable and I will not never use them again read more

I purchased a fridge and range both have things wrong with them and were not clean when I got them. The fridge has a bad seal and creates a ton of ice build up. And the range is electric and the burners dont stay on. The oven won't heat correctly. This place is a joke. read more

Never ever ever ever buy anything from thus place! They are a bunch of scam artists & will take your money and run! The City of West Allis needs to step in and shut this place down! Prior to buying from this place I was checking out some places to buy a brand new washer/dryer but me being a single mom, I decided I would try to save a little bit of money on a washer and dryer instead of buying it brand new. Yes when you buy used items, there's always that chance that something might go wrong but listen to my story before you decide if it was a business technicality or if they are scammers. In February of 2013 I bought a Maytag washer and a Whirlpool dryer. They both looked fairly new and I was hoping it would do the job. Within 90 days of the warranty both the washer and the dryer broke. The washer would not empty water in the dryer would not spin. They sent out a technician and he was there for about 5 hours fixing both machines. Finally they were doing the job that I spent almost $500 on. In October of that year the washer and dryer broke again! I was very upset and sensed they knew that these washer and dryers were not sellable items. I called them up and spoke to somebody over the phone who said that there washers and dryers should last about 5 years before any breakage. I explained to her that I haven't even had the washer or the dryer more than a year and this is the second time BOTH have broke. She referred me to a guy named Ricky and told me to give him a call so you can come and check it out to see if they were salvageable. If they weren't salvageable, she would work with me on getting a discount on a new set by turning in the ones i had in. Months go by of trying to contact Ricky and I get no response. I decided to stop in about 3 weeks ago to see if there was any way they could get me in touch with Ricky or what are the steps that I needed to take to solve this problem. The lady at the front desk who I think is the owner of the company was extremely rude stating that no employee of hers would have said anything about a five year plan for any appliance or she would "cut their tounge off". I pleaded for her to look me up in the system because the lady had noted that she would put what we talked about in the system for future reference. Sure enough in black & white it had exactly what I had told her. SHE STILL DID NOT HONOR WHAT HER "MANAGER" PUT INTO THE SYSTEM! she stated that there was nothing she could do to help me and that I took my chances by buying used appliances. This business is a shame to our community & I hope this review detours people from spending money here. read more

I had a fridge taken by them. They came to my house to pick it up and deliver a new one. Everything was fine until they left and I realized I left some ice cube trays and pretty expensive ice packs in the freezer. I called the guy who picked the fridge up and he said he would take the stuff out and set it to the side and we could pick it up. When I went to pick up my stuff the expensive ice packs were not there, only the $1 ice cube trays. They said there were no ice packs in the freezer. Now I know exactly what was in MY FREEZER. So either they decided to throw my ice packs away or to take them for themselves. Not really a huge deal but extremely rude and unprofessional. So my advice is make sure EVERYTHING is out of your appliance before giving it to them. If not they will take it for themselves. read more

We shopped at As New Appliances several times. They delivered (for a delivery fee - to be expected) the various appliances we purchased. We really appreciated the delivery. When some of the appliances did not work directly after delivery, they came back to get the non-working appliances. The appliances in the store are dirty , dented and often smell. We purchase appliances for apartments that we rent. Often times, the appliances do not last long, so we started looking elsewhere. read more

I would give zero stars if I could. My dad picked up a used refrigerator and returned it to the store because it did not work. He was told that because he did a self pick up, rather than delivery, that they could not take the broken unit back. This is extremely poor service as my dad is now out of $250 with no recourse. DO NOT SHOP HERE!!! read more

I purchased 2 appliances from them, both needed repairs. The refrigerator needed a repair close to the end of the warranty period. They sent out a technician who said he changed a part. [It is for a rental and tenant did not see them change anything]. When it was still not working a short time later, they said it was out of warranty. Even though I called in the issue before the warranty expired. I would not buy from them as they do not stand behind what they sell. read more

They will not do business with you unless you show up in person and prove who you are with ID. I am an out of town investor with 21 rentals in Milwaukee. I offered to send a copy of my drivers license and use a credit card. Both have my name on them. Still wasn't good enough. They told me they had to see what I look like ( sounds like some kind of discrimination). They told me my property manager had to come in . I told them she handles 600 properties and doesn't have time to come in and shop and even if she did, that still doesn't prove who I am so what good is that? I have hired roofers and plumbers from out of town with way higher amounts than what they charge with no issues. What makes them so special besides a distrust of people? read more

It's under new management but I didn't realize that meant no management ever available, even with multiple attempts all I got is the front counter representative!! When I bought my electric dryer from them they had to come and replace the cord because it was so loose it wouldn't stay on, then the day after my warranty expired my drum stopped moving they would not come and fix it so I had to pay their technician to come and fix it but now because I didn't use it instantly (he didn't even show me it worked just told me) but now it won't heat up (2 weeks later cause I was outta state) and they want me to pay their technician again!! I still have yet to hear from management or owner as per requested read more

Terrible service! I bought a gas dryer at the store and I was specifically told they would hook it up upon delivery. Not only did they not hook it up, it has a piece missing!! Now I have to call them and find out what is going on because the delivery people were not open to discussion on the matter. I WOULDN'T RECOMMEND ANYONE BUY APPLIANCE FROM THIS STORE! read more

I finally decided to buy myself a washer and dryer. After deciding against buying one off Craigslist I began researching used appliance stores in Milwaukee. After calling a couple places and asking about prices, I decided that As New Appliances was the first store I wanted to go check out in person. As New has a plethora of used appliances. They are a used appliance store. They are located in east West Allis. Don't expect anything fancy. When I walked in I made a beeline to their large selection of used name-brand washer and dryers. Prices ranged from about $170 to $220 per unit. Staff was somewhat informal, casual and disorganized but they were friendly in helping me pick out what I wanted. In less than a half hour I had picked out the washer and dryer I was going to purchase. When I checked out the employee gave me a discount of $20 for buying a pair, which was nice. As New delivers and sets up your appliance for $25 in Milwaukee County. I had a $10 off coupon from their website, so my delivery fee was $15. They also offer a 90 day warranty on their appliances. I made my purchase on a Monday and they were able to deliver as soon as Wednesday. However, delivery hours during weekdays are during my work hours so I waited until Saturday for a delivery. Delivery went smoothly. Two men arrived in a big truck. They brought my appliances in and hooked them up (except for the dryer vent, which they make you do on your own). However, during installation one of the men discovered that the spin cycle on my washer did not work. I was peeved that they had delivered me a broken washer and was starting to doubt their name of "As New Appliances." The delivery man told me someone could come out on Monday to fix it. I verified this by calling the shop myself when he left. The woman I spoke to seemed remorseful that my washer didn't work. However, she only offered me between 9am and 4pm on Monday for someone to come fix the dryer. I explained to her that I work during those hours and since they delivered me a non-functioning appliance would need someone to come out earlier or later than that. It took a lot of hemming and hawing on her part and a few phone calls on Monday, but someone did come out later in the evening on Monday. He was friendly, seemed experienced, and quickly fixed my washer. I did 3 successful loads that night. As long as both the washer and dryer continue to work, I will be a happy camper. Am glad they have a 90 day warranty as well. Overall this review is mainly a positive one, although my experience with As New included a few bumps along the road. If my appliances continue to work long-term, I may bump them up to 4 stars. If you are looking for a used appliance, I would recommend you as least check out As New Appliances. read more

DONT BUY FROM HERE! This place is horrible! The owner is RUDE and extremely tacky. I purchased a stove and refrigerator from them. Within 2 weeks the refrigerator was not working. I had to call several times for them to send out a repair person. Once they determined they were not able to repair my refrigerator, they decided to replace it. Only problem, is they sent a fridge much smaller than the one I purchased, and it was a completely different color. The owner Maureen is extremely rude, and does not know how to use the hold button when she decides to bash her customers. You would be better off saving up to buy new, or go to NEW TO YOU APPLIANCE. At least they are Christians, and know how to treat their customers. read more

I bought some appliances for my rental unit and it's too early to say whether they are fixed for the short term or will last awhile. Aside from that unknown doing business so far has been great. The showroom has the most options of used appliances that I found nearby and the prices seem reasonable. I felt more comfortable buying here than buying on Craigslist where I had no recourse if things went awry. I paid for my appliances and they held them for two weeks until I was ready for delivery. Delivery team was on time and moved efficiently. Friendly, too. When the stove was installed there was an issue with the starter, within 30 minutes someone came out and replaced the item. A week later, when I finally plugged in the washer and dryer, I found the prongs bent on the plug. I called and they sent someone out immediately to replace power cord. My experience is that their service has been top notch, they really do want satisfied customers. read more

I would also say zero stars. This store is so shady! The delivery guys said they would take my old refrigerator after they brought up my purchased one. However, they didn't come back to tell me! I called the store as soon as I saw it sitting in front of my house. According to the rude, unempathetic woman who answered the phone at the store, they left it on the curb because it was broken and "dirty." There was a small amount of grime on a shelf I had even offered to clean up before they took it out. Their policy allegedly is the delivery drivers can pick and chose if they want to put the old appliances on the truck, this was not explained to me at the time of purchase. I asked to speak to the owner or a manager, neither was available. PLUS! The amount that was paid to them INCLUDED taking out and disposing of the old fridge. Too bad. Up until the delivery guys leaving the fridge behind and not bothering to tell me, I would have given them a good review. I would never shop here again. They are scam artists!! Basically, they kept the extra money paid to them to remove and dispose of my old fridge. I think the actual reason they didn't take the old fridge was that they could not resell it. read more

Purchased a refrigerator in June 2018. It stopped working within the first month. After several attempts at repair by a very rude repair person (and much wasted food) they decided to replace it. The second refrigerator also needed several repair person visits. About 2 weeks after the last repair, the refrigerator started knocking when it cycled off. I called As New and they told me that I was 5 days out of warranty. The second refrigerator should have started a new 90 day guarantee. As New said their warranty did not work that way. After all the inconvenience and rude repair person, I will not be purchasing from them again. read more

Will never use again. Originally purchased from them once and fridge broke a couple months in. Should have learned my lesson. Purchased another for a rental and they refused to remove old appliance that was slightly larger. Claimed it had nothing to do with having to take the old one downstairs. Then charged a restocking fee. Go to sears outlet and get new for slightly more without hassle and laziness. Would give zero stars if I could. read more

I've been buying from As New Appliances for as long as I've lived in the Milwaukee area. I've only had a problem once. A dryer I purchased was overheating. I called the store and explained the problem. They had an identical dryer in the store, so they brought that one out and swapped it for the defective dryer. They deliver, set up, and remove the old appliance for about $25, though this can be reduced with a coupon from their website. Most of their appliances have lasted five years or more. When an appliance fails, I just buy another one. In the end, I'm spending less than I would if I either bought new or had my appliances repaired. If you want something special, like stainless steel, you can ask that they call you when they get what you're looking for. read more

Bought 2 appliances. Had a very good experience. They have a large supply at very reasonable prices. Great customer service from the sale through the delivery and set up process Both appliances work great! read more

This is a somewhat unique review but something I felt I should share. We got a call from our tenants at a rental house last night stating that their washer was holding water and not draining. I went over to the house today, looked at a couple things and could not figure it out. I pulled the drain hose on the back of the washer and went to As New Appliances to buy a washer. It was ridiculously cheap costing only $250 so I paid for a unit and scheduled it for delivery on Friday. I went back to the rental house one more time and decided to pull the pump on the washer because of the way it was draining. Sure enough I found a sock jammed up, I replaced the pump and got the washer working like new again. I then went back to As New Appliances and asked to cancel the sale. The sales rep was more than happy to refund me and made the process very easy. What's ironic is we originally bought both this washer and dryer from the same store about 5 years ago. They have lasted and been very solid appliances, I would say the pump issue was not even the problem, the washer had too much laundry running. We will be going back to this store for not only rental unit appliances but our personal home appliances as well from here on. Great customer service, great pricing and quality appliances! read more

I purchased a refrigerator there & had to pay for delivery that took a few days to get. Once it was delivered they plugged it in, we tried to set up the water line for the ice maker & the inlet valve was shot-then 5 hours later the fridge still didn't even get slightly cold inside. I called to complain. They had a repair man come by and he said the refrigerator compresser was totally shot & the fridge was no good! So I went back to the store and they didn't have much to choose from in the colors I wanted. I asked if they would take $100 off of a more expensive fridge for all the troubles after I already took the day off work to have a broken fridge delivered to me ( & I would be spending $200 more to purchase this other one that had large dings & scratches on the side of it) the owner declined to give me a the discount I requested. I told them I want my money back, so now I have to wait for 3 days to get my money until they come get this broken refrigerator out of my house! I am disappointed that I was treated that way by the owner. I went & purchased a brand new refrigerator for $800 ( only $200 more that the dented scratched up one she refused a discount on) with a 5 year warranty & free delivery. That I can't get delivered until the get this broken piece of junk out of my house. I can't believe that they didn't even know the appliance didn't even work before selling it!! Buyer Beware!!!! read more

My dad and stepmom gave me their old dryer when they upgraded. We plugged it into the NEW 220watt box we installed and it ran but no heat. So there it sat for 6 months of running to the laundromat. So my mom offered me for my birthday and Christmas she's get me a new dryer. So I suggested coming here for one!!! And the sales lady suggested to make sure the breaker is not half popped. Lord and behold that was the issue. So the dryer I had sitting there for 6 months is working as it should. How many businesses do you know would suggest something so simple knowing it could cost them the sale of one of their items, and potentially the unworking dryer that they could have just gone a head and resold!!! My mom bought a dryer from them 15+ years ago and the thing works great! She's gotten a fridge from them as well!! I would and will tell anyone about this store if anyone is in need of a new to them appliance. THANK YOU FOR YOUR HONESTY IN YOUR BUSINESS DEALINGS!!! Should I need something in the future this is where I will come for now on!!! read more

My daughter bought a house in West Allis and it came with appliances our fridge was not that good so I needed to get another one so I went to As New Appliances since they are close to our house. I bought one in March of 2018 they give you a 3 months warranty which is fine but then the fridge breaks down after the warranty ran out. I called them and because of the warranty is gone they said there was nothing they can do about it. So I had to go look for another fridge after looking at other places I ended up going back to As New Appliances and when I went in there the GM was there and I talked to him and told him what happened and he offered me a discount on another fridge and amount off for delivery. That was on Sept of 2018 well here we go again it is May of 2019 and as of last week my fridge is not working again the fridge is not cold at all and I have it all the way up and the freezer will not keep ice cream frozen. So I went back there to talk to someone about this and the lady that was there took my information and said that she would have the GM call me. Well 4 days later no call so I go back and talk to someone else again and the guy stated that the GM was not there at the time but when he got back he would have him call me. He hasn't call me at all but instead I get a text message from them saying that all they could do is give me 40.00 off and free delivery for another fridge. This place is not good for business at all. I am upset that they won't even send someone to come and look at it to see if it is even fixable. They stated that falls under private work and their refrigerator repair tech is not taking on any side work at this time. How does that fall under private work when you are a appliance store. Don't buy anything from this place at all. I will be contacting the BBB and Contact 6 on this place. read more

If you are looking for appliances this store is a must! I am a very busy landlord and absolutely love the service and selection. Maureen, the owner always makes sure I am completely satisfied. I have bought numerous appliances and keep coming back! I have been a happy customer for 10 plus years. It's great to have such an establishment in the Milwaukee Area! read more

Went in today looking to replace a broken fridge.... after looking in a few I was over whelmed by the awful smells coming out of them. When I went to open one my hand got full of something sticky. The prices were also a little high for what they had. Ended up going to a different used store a couple blocks away, that had clean fridges and better prices. I was offered to look in the back at the ones she hadn't "cleaned out" yet but by then I was way too grossed out. read more