PHYSICAL ASSAULT: I had an extremely troubling experience at Upstate Imports Auto Repair in…read moreSyracuse and would strongly caution others. The owner, Jeff Thomas is complicit in the abusive behavior of his employees, based on my personal experience. I brought my Range Rover in for diagnostics and a repair quote. When I politely asked for clarification on certain billing items, the service advisor (Tony Lesko) became increasingly abrasive and ultimately refused to continue working on my vehicle. I was instructed to pick it up immediately and pay only for diagnostics, which I did. At pickup, after I paid and signed only the receipt, I documented my vehicle with photos and video. *** While I was seated inside my car preparing to leave, the service advisor came out of the building, banged on my driver-side window, and then reached his arm inside my vehicle, multiple times, without my consent in an attempt to honk the horn, while continuing to make aggressive remarks.*** This behavior was intimidating, unprofessional, and completely inappropriate. The interaction was recorded. While on the premises, I also noticed that a brake warning light was illuminated, which had not been present prior to bringing the vehicle to the shop. That raised serious safety concerns for me. For clarity: tampering with a motor vehicle or interfering with its operation can constitute a felony under New York law. I am not making an accusation, but given the conduct and the vehicle condition upon release, this was alarming and unacceptable. Customers should be able to ask billing questions without being subjected to intimidation or physical boundary violations. I have filed formal complaints with the appropriate agencies and would not return.

Went in for a pre purchase inspection of a 2015 M3. Took around an hour and came back with a…read morethorough report on the condition of the car. Staff were accommodating, price was reasonable. Feeling good about the shop, I also asked for a quote on lowering springs installation. I was quoted around 900 dollars for the job, which I later looked up the book hour from BMW on this job was only 4.5 hrs. They also wanted 250 for alignment. Both these two quotes were on the higher end. I ended up driving to the stance shop at Queens and got the springs installed along with alignment for 400 dollars

These guys are the best! I had more than a few car troubles in 2023 and these guys not only gave me…read moregreat deals on repairs, but also were open and honest with me about problems. Frequently, they'd call me to update me on what was happening/problems I should know about. Even texting me pictures & videos so that I can see what they're talking about. They have fair & decent labor prices which are much cheaper than the dealership, it didn't break the bank. Rich Garcia and his sons are the honest and upstanding neighbors who run a top-notch business. I definitely recommend them!

If you need some auto work done. This is the place to go. Just had my brakes done and was quite…read moreimpressed with service. Literally called the night before and had an appointment the next day. Prices are very affordable. They charge less per hour than most shops and don't take longer then the job should be. On top of that they included 2 bags of one of my favorite beef jerky when I came to pick up. That was a pleasant surprise.

***BEWARE*** My wife…read moreneeds to replace her Volvo XC90. We made an appointment to test drive a vehicle. My wife pulled out onto a busy road at a busy time of day and immediately said there was a problem. The car was in "turtle" mode. My wife turned right as soon as she could which means we had to turn left to get back. The car literally wouldn't move. We were very close to getting hit more than once. The car finally moved. No big deal. Stuff happens. I was upset that the salesman didn't make sure the car was ready to go but I was not mad until he said "I told the service department there was a problem with that battery" Then I got mad. He knew there was an issue. Didn't ensure it was addressed and put us out into traffic like sitting ducks. I have 4 kids. I have 4 Volvos on my insurance. I have occasionally gone to this dealer for parts and service and have always had excellent service. This erases all of that. I called the dealer to get the manufacturers reps phone number. I was told the owner would like to talk to me. I waited on hold for five minutes and hung up No one called me back...

Both sale and service are dreams at Alan Byer…read more Our MB wagon caught fire in Dec 2017 and we needed a car fast to be able to transport our dogs. We were unhappy with the level of service at the local MB dealership and looked for an alternative. We ended up buying an XC70 at Alan Byer and had a wonderful experience. Debbie Matticio was great to deal with for the purchase and over the three years - service was great. Much more responsive than at the MB place. While the XC70 was a great vehicle and was wonderful to take our dogs to shows, we got a little tired of the SUV-like driving experience. So a bit ago we started to look for a more fun wagon again. This led us to Debbie again. Who steered us to the perfect car - a V90 wagon. They had one that is a beauty. Again the sales experience was a dream. They did everything, trade-in was easy, fair and all in all a great experience. Because of Covid-19 rules, the delivery of the car, had to be "contactless", so no sitting in the car going over its extensive technology. But Debbie and her son, generated a video and are available by text for pointers. So we have had a wonderful experience. We recommend to anyone looking for a great and safe European car, with exceptional service and sales support to check out Alan Byer - and ask for Debbie.

I am always so grateful for the services provided by Autotech. Everyone is great, makes me feel…read moremore like family than just another number. Always straight forward and honest about the work that needs to be done, does not gouge the customer and no problems getting an appt when needed.

For all the business this repair shop gets, I'm shocked I'm the first review. I have been taking my…read morecar here for nearly 20 years, as do my two brothers. I recommend them often to family and friends. The owner is often at the counter and is willing to explain everything about your car to you and all they did to assess/fix the problem. He doesn't make you feel like an idiot because you don't know the technical terms or make you feel like the problem is the driver. He never tries to suggestive sell anything and will tell you if things don't need to be fixed or repaired yet. (He'll even tell me that I have around six months left on my brake pads. Obviously helpful so I don't have this big bill on my hands unexpectedly.) This shop has a great reputation for being honest which is why they have so many customers. Often you will need to wait approx a week to get your appointment as they are so popular. I recently got in a car accident and the owner worked with the insurance company who said the damages were not a result of the accident. Ed was able to explain and show how it was related. Also, going there for my car care, he was able to show in the computer my records and how my car was in awesome shape before the accident. He gave me lots of guidance for the accident. Ed is always willing to help. I have been very pleased overall with my experiences at Autotech. The only thing I wish they would do is have a shuttle for those dropping off cars for service for the day.

Nick answered the phone right away, asked a few quick questions, gave me the best price, and…read morearrived within 30 minutes. From the moment he got there, he made sure my family and I were safe before getting our vehicle loaded and on its way to the shop. Having your car towed is never a fun experience, but Nick turned a stressful situation into a smooth one. His professionalism, communication, and genuine care for our family truly felt like white-glove service. If you ever need a tow, I can't recommend CW Salvaging enough. 5/5 stars!

Ordered Car part for emergency car repairs in Los Angeles Ca, order was received and shipped in a…read moretimely manner! Company very responsive when I noticed typo in my address and asked for assistance with the process of changing and making corrections. They were very polite, professional, and helpful when resolving the issue. Thank you . CW SALVAGING !

This is pro. I take my cars here. I could go on but all I need to say is you will be glad to know…read morethe team here. Trustable in all ways. Highly recommend.

All I had to do was change out my tires. It went fine. There's a cute restaurant in front that is…read moreopen early till 2 o'clock that you can grab a little munching while waiting which is convenient

I was in a bind and they got me in immediately, which was very kind and much appreciated.read more

This place is amazing. Traveling through with my 5th Wheel and had an issue with my front brakes…read moreafter a Massachusetts Mini Copper decided to stop and back up on freeway after missing his exit. Thank the good Lord I was able to stop before he was a hood ornament. Hubbs Auto was able to work me in right away and get me back on the road. Great people and outstanding customer service!

Went in to get 2 parts replaced with a quote on what the cost would be. They then went on to…read morereplace more parts without my consent and charged me more when I came to pick up the car. It should be required to call and get consent from the customer on something they did not ask for nor agree too. I am not in a place to dish out unexpected costs and I'm very unhappy with this.

They took my car to diagnose a transmission problem. After they were done they said the…read moretransmission was bad so I asked if they checked the computer or the tcm and they said no, the car was in to bad of condition to put a transmission in it anyway. Instead of charging me over $150 for diagnosing the car they should of just told me that they were not willing to do any work on it anyway. Who knows if they even diagnosed it right. Easy pay day for them.