I'm shocked to see that they had bay bad reviews…read more I have been going here since about 2016. Its a family owned business. I have had conversations with both the father and son, John. They we're always respectful and detailed. If they found issues while I was at home, they would call me, tell me, give me the option if I want them to fix it. My quotes always matched my bill. I tend to ask a lot of questions because that's how I learn. They took me to my car and showed me the issue. Then showed me what it SHOULD look like, no car place ever did that. I had a new found respect for them after they did that. I always do my research no matter what the situation is. That way, I know what to ask and to expect.

I took my car into be serviced about a week ago. I was told by the owner that I needed a…read moredriveshaft replacement & that it would cost me $1700 for the repair. When I asked for a breakdown of the bill, he said $200 for labor & $1500 for parts. I then told him that I would need an itemized bill for the parts. He in turn started to say that he does not do that & that I would not get the same price for parts that he does. He proceeded to turn the cost around and say it was for a warranty. I said that I did not opt in for a warranty nor was I offered the option to opt in or out for one. He then said, "Ok, you can buy the parts, and I will charge you $400 in labor." The scam is real. If you have ever or plan on ever doing business here, please make sure obtain an itemized bill for everything!

They are honest. They give you the honest price up front…read more This is unheard of in most car shops. 5 stars, I'll use them as long as I'm in the Syracuse area

Always done great work, timely and reasonable pricing! The work was completed properly. They…read moreusually can get my car serviced with in a few days of calling.

Great service honestly and was able to keep quote from over 30 days and fixed muffler even tho I…read moreordered wrong parts! Thank you

My son brought his vehicle to be inspected when they took off the right front tire and then put it…read moreback on the y stripped the top of the log rounded it off they were not like that before. So I went out to a different site and got a tire put on the right front when I brought it back they wanted an additional 10 or $12 first service rendered today. Save your money don't go there very dissatisfied neither me or my family members will go there again.

The staff here is always kind, they listen to whatever car issues I have and make me feel heard. I…read morereally don't know much about cars and they've never made me feel bad for that. They've resolved some major car issues for me so now I go here for everything. I once drove right off the highway into their lot with every engine light on, and my car was diagnosed, fixed, and ready to drive again very shortly after. They even supported me through getting reimbursement from a shop that had done poor work leading to this issue. I feel that the cost is reasonable compared to what I've paid other places, I am often pleasantly surprised with the total for services. Call ahead and they can often tell you when the best time to come in is for the quickest service!

I searched Yelp looking for a reliable place to have my Toyota Sienna van's oil changed and the van…read moreinspected. I have Parkinson's and the van has been converted to accommodate a wheelchair and fitted w a ramp. I need it to stay independent. The reviews on Yelp were so positive I called and got an appointment. Allow me to say, you all were so right. This place knocked my socks off. John is so thoughtful and thorough, he doesn't make you feel like a loser if you need to have something explained, and he's a problem solver. McKenzie, the young woman working the counter, is similarly on the job, and is equally thoughtful. For example, seeing I use a wheelchair, they made it easier for me to access the office and in a way that was matter of fact and not condescending. When I needed to return the next day for an inspection sticker, McKenzie met me outside the office while still in the van, and did the back and forth on my behalf. It might seem minor but it's so nice to have someone see and act on the "little" things that make life easier to maneuver. Bottom line: Bayberry Automotive is now my go-to garage of choice. They were great w my car, and w me. They have my strong endorsement.

Dave, the owner took my van in short notice and took care of issue within same day. Was fair and…read moreprofessional, and did not rake me over the coals like many other shops tried to. This gentleman still knows how to do buisness and would recommend you give him a try.

Got me in quick and did everything I asked for. On time also. Very reasonable. Would recommend to…read moreall.

appreciated when I got an oil change the tech reset my notice on the car, which is an annoying set…read moreof buttons you have to hit to reset. no one ever resets it. appreciated wayne for doing that extra step!

This mavis is ok my wife showed up to get her tires done and they left her standing there 4…read moredifferent employees looked at her and said nothing just kept walking and ignored her they weren't even busy poor way to run a company.

I was driving home tonight when my tire light came on. It said my driver side tire at 26 left. I…read morecontinue to drive another block it was down to 10. I was right in front of Sullivan car care and pulled in. They were closed. The bay was still open. Steve, the owner walked out. I told him what had happened. He put air in my tire and patched it for me. He would not except any form of payment. I can't express how grateful I am for his help and generosity. I would highly recommend this place. I can't say thank you enough! I appreciate it so much. Pam Angotti

These guys are great! I've walked in at least 3 times with very minor problems and they took care…read moreof me with almost no wait. Other times they've even come pick up my vehicle when I had an emergency. Everyone is friendly and I like talking to the staff here! Everyone seems very trustworthy, which is important in this type of business! Keep up the good work here!

Friendly service, very attentive and knowledgeable. We appreciate the care and commitment to the…read morecustomer! Thank you

I work for an insurance company and had the pleasure of working with Matt on a recent claim. Matt…read moreis caring, professional, charming, and funny. Matt's dedication and compassion for taking care of his customers was extremely evident in my conversation with him. It was my extreme pleasure to work with Matt and I personally am thankful that there are such remarkable people still out in our crazy world that care about people and helping them. Matt is a rock star!!!

They are #1, look no further! They do not order generic parts to save money, they use authentic…read moreparts? It's definitely better to pay a little extra money, and have everything working properly... Lastly, the owner is a wonderful, grateful, caring and personable business man...

When I lived in Baldwinsville about 6 years ago, I found Lou's Car Care and have stuck with them…read moreeven after moving to Liverpool! I don't know a lot about cars and can sometimes feel intimidated or that I'm being taken advantage of when I bring my car somewhere for service, but I don't feel that way at all with Lou's! Their service is quick and top notch! They send a very detailed vehicle report with photos of your car in real time. The report lets you know if there is anything that requires immediate attention and offers suggestions based on manufacturing recommendations. However, I have never felt pressured to add additional services! Overall I would highly recommend Lou's Car Care if you are looking for a reliable place to bring your car!

The company i work for changes my oil for free.Went to valvaline they wouldn't check fluids,tire…read morepressure because I didn't get my oil changed there.That's just bad business...

I've been to the Cicero location twice for NYS Inspection. I think there are two good reasons to…read morepatronize VIOC for inspections. It's not a repair shop so there's less likelihood that they will try to find something extra to charge you for and you don't have to drop off your vehicle and pick it up later. With that being said I had issues both times I brought my vehicle there for inspection. The last time was this week and Erick failed my vehicle for grooves in one of my rotors that were VERY minor and also for what he claimed were rips in my wiper blades. The blades were only a year old and they are premium Bosch blades that have no material to rip. They worked fine and I'm confident he never tried them. The NYS Inpsection criteria (section 79.21) states "Inspect disc for any distortion or scoring that would impare braking system". This minor groove would do nothing but increase the braking surface. When I challenged Erick on this point, he quickly reiterated what the inspector from my last visit said. His answer was basically that VIOC has to be very strict when interpreting the inspection guidelines because they're not a repair shop so it doesn't look good if they don't fail inspections and they might get a $10,000 fine and/or lose their inspection license. I believe I fell into the category of required failures. To be completely fair, my parking brake didn't work well enough which should have been the only reason for a failed inspection. As far as service goes; we spent 3 hours waiting the first visit and then when we returned the next day we arrived before they opened and it still took 2-1/2 hours. Definitely will not patronize them again. Hope this helps someone.