DO NOT DO BUSINESS HERE! They are screwing over their customers!…read more We've been box holders there since the business opened in 2014 and today we got notice that the business will close the doors "for good on December 20, 2025.  It is not even possible to change your address in less than 30 days, magazine subscriptions (yes, we still have those) require 60 days.  If you ship something here you will NOT be able to count on them to track it or deal with claims! When I inquired about what would happen to the mail, I was told by Zaid Santiago, one of the owners and the person usually on site, that the mail would be returned to sender.  So, that screws us for Christmas deliveries and such - I have no doubt that all of our deliveries after mid-December will be lost. Finally, I asked Mr. Santiago what happens to the annual box fee we paid through July 31, 2026, and he robotically quoted "paragraph 10 of our contract" and informed me that there will be no refund. Rip Off City!

Do not ship from here they will loose your package and then blame the carrier and do nothing about…read moreit When you ask for a refund will tell you to leave and point to a sign on the counter that says they aren't responsible for the package once it leaves there store even if the store allowed it to be picked up by the wrong carrier. The young man who helped me should be fired he was rude and not polite at all.

They have amazing customer service! There is always enough staff to help you! They are very…read moregracious when you have made a mistake on your amazon return!

I used the 4676 Commercial St SE, Salem location to have antiques packed, insured, and shipped to…read morean auction house by them. It took a couple months after shipment for the items to be inspected by the auction house and then listed for bids. When I saw the auction photos, a WWII Navy battle lantern with one crack across the corner of a thick glass lens had arrived with that same lens shattered. When the auction house was notified that this was not the condition the item was sent in, the auction house said that overall the shipment wasn't packed well and avoid this location. As a lessor valued item in the lot, an insurance claim so long after sending wasn't worth the effort, and the remaining items were intact. The service here has always been friendly and prompt, and I will continue to use this shop. Not when shipping antiques... I tried to respond to the owner by email, to give greater details in writing and provide photos, but apparently their email address is not routinely monitored, and no response after a week. Note that the UPS Pack and Ship Guarantee says if your item "is damaged or lost in transit, you'll be reimbursed*." Because of that sneaky asterisk though, I wouldn't count on it. Restrictions apply. Participating locations only. No mention of it.

I am convinced Satan himself dropped these two women who work in…read morethis place off from hell. I have never encountered such wickedly evil energy in my life. These 2 old women must have had horrible lives to be so rude, forceful and mean. I read the horrible reviews on google before I went there so I purposely went in with a smile and friendly upbeat demeanor and I walked out cursing like a sailor. I went in to drop off a pkg that had a pre-paid label. All Satans daughter had to do was take the bag throw it in the bin and keep it moving but Noooo! she asks, are there any explosives or whatever they ask and I said no. Then she says you have this in the wrong bag. I'm like wth (in my head). It was a priority bag. She goes its not a priority label. I point to the label which said priority as well. She continues to go on and on about they may charge more to the receiver. At this point her side kick is looking like she is ready to jump in at any minute. I tell them its a return and that's the return label they gave me. She asks, where is the bag it came in? I'm like that's the same bag it was mailed to me in. Then she says nothing else takes it and walks away. I turn to walk away and hear one of them go Hmph! I should have turned around and said, Satan! I rebuke you in Jesus name! These are just mean, evil women, hell bent on destroying your day. Don't let them! Stay the hell away from this place. I don't know if they own this place or if its affiliated with the USPS but I will find out and file a complaint with them as well. These demons should not be able to work with the public.

Here's my take on this place: the old ladies are so grumpy because they have to deal with such a…read morediverse customer base. Salem wasn't always as multi-cultural as it is now. Granted, there's a language barrier. However. I am white as rice and every old lady in there, especially the one with white curly hair, is incredibly rude to me. The old one with her eyebrows painted on is slightly less rude, and the younger, bigger version of her is the least rude of the 3. They're not even a real post office. They charge the most they can to provide services that the USPS provides for free (like giving you a receipt for delivery confirmation) and those old gals make it look like 1989 in there. No technology, nothing. There's handwritten signs everywhere, like, hey stand here and read all this stuff, and we're gonna treat you like an idiot if you don't read them all. Maybe it's time to close up shop and knit, or continue dying. They do provide free USPS Priority Mail boxes to mail (that really should be next door) and 'ol white hairs yelled at me one day for grabbing 2 of them. I held them up and showed her they were the free ones, I'm not trying to shove them down my pants like some hooligan. But if she crept up on me I'd knock her the eff out. By the way, Great Grandma, nobody wants to buy your old puzzles, sweaters, 500% markup Juicy Fruit, or paintings. Jesus H. Christ. You need to make it all about mail or nothing. Or retire! The options are ENDLESS!

Efficient, helpful, and convenient - exactly what is needed from a shipping store…read more Expect a line during the holiday gifting season, but they move it pretty quickly. They have office and packing supplies, print and copy services, Amazon return services, and secure post boxes. Rates are comparable to their competitor down the street, but in my experience, UPS usually doesn't surprise you with outlandish weight adjustments. The only downside is that they're located in a busy retail plaza with a congested parking lot.

I always get such fast and courteous service here! The lines if there are any move very quickly and…read moreI'm always greeted directly as I walk in the door ...even if the people working are helping others , I feel acknowledged .This is my UPS of choice in Oregon. Keep up the good work!

I don't have a lot of things I ship, so it has been awhile since I visited PostalAnnex. It was…read morereally enjoyable to be greeted with such a friendly welcome. My things required their packing expertise and we discussed best lower cost option. It was a good collaboration and I received both an email and voicemail indicating that Scotty was able to get it done at the targeted price. Great people and service. I may just drop in simply say "Hi" next time I am in the neighborhood. ;-) Definitely my "go to" shipping business. Oh! And the parking in the back north side of building is great. Thank you PostalAnnex Hawthorne PDX.

Great customer service!!! Very helpful with scanning documents and helping with digitization.read more

Service is awesome. The clerks are friendly and knowledgeable. I appreciate being treated…read morenicely.The service is wonderful.Sometimes their guidance even saves time or money, or both. They know there business . Thank you for such good service

Knowledgeable and friendly staff. Reasonable rates for mailman box rentals. Shipping supplies and…read morea packing counter for customer use. All major shipping services offered at single location. An eclectic mix of Knick knacks and gift items. Check it out.

Used to have a lot of respect for this store and honestly thought the customer service had gone up…read more Guess that was wrong. Stopped in one day to ship out a small package, when trying to juggle all the other things in my hand and my phone to read the address of where I was sending it the store representative asked me to take my phone so he could read the address and type it in... afterwards, when I was asked to double check the address and that it was going to the right place. I triple verified that indeed it was the correct address and a correct apartment number on the little pad. Well a week later it gets sent back, and this store tries to tell me I didn't give them the right address and upon the associate trying to explain to me that I was going to have to yet pay again to re-ship it, she said that this is a normal issue they experience with their system - and that sometimes when addresses get put in and verified that the system will not understand apartment number and remove it... she told me that was something they've experienced before.... Yet they wanted to make me pay again to re-ship it. Apparently that associate talked to the manager, who then confirmed yes I was going to have to pay for it again because I did confirm the address on the pad - which I did, and was correct at the time. Cannot recommend this place, especially over a couple of dollars and customer service. Won't be back, and will file a different complaint with ups- though I know it is independently owned. And for the management not to call be back and make the associate who doesn't fully understand try to explain is asinine.

Sounds like a lot of the complaints posted here are because of impatient and un-informed people…read more Probably should have read the fine print before blaming them for your mistakes. I came in for fingerprints today and was greeted with nothing but friendliness and patience. Thank you, Jasmine. Customers are so demanding about service these days, they forget the people who are trying to help them are the ones who provide the services they need. Is it so hard to be polite? Kindness goes a long way to getting the help you need.

The owner, Scott, is super friendly and took such great care of us. He was very busy but also very…read moreefficient and patient and thorough explaining all of the options and requirements for renting a mailbox. Glad we are now signed up to receive our mail here at fair price with intelligent staff and no hassles. We have had terrible experiences at 2 other mail box rental businesses which we will not name but rhyme with stick shift and the you pee on us store.

Mac Pack & Ship service is always helpful, welcoming and fast for my shipping needs. My local "go…read moreto" for package returns.