Service good but phone system sucks. Just wanted the overnight drop off time cut off. Couldn't…read moretalk to a person and never got my question answered.

I never write bad reviews, however I'm making an exception for FedEx office in Keizer Station. The…read moremanager was extremely unprofessional/rude. I have a disability and he watched me struggle getting the boxes into the store (there were no customers in the store at that time). When he told me the total for shipping I was shocked since I spent time on the phone with customer service regarding costs for shipping so I was trying to explain my situation about the shipping because I was told by the FedEx customer service it would be a certain rate and when I got there, it was not... so imagine my surprise anyway he had no desire to engage in any kind of conversation except do you want to pay for this or not. And he walked away. Then the associate comes up and we're talking and I'm trying to explain what happened and she's preparing the bill for me and I'm telling her how very disappointing this is because I thought I did all my homework and apparently the rates that were given were not the correct rates and I had to pay $391.78 Anyway Then the manager comes up to the counter and tells me I have a Bad attitude and then the associate chimes in and the manager continues to harass me. I am a very polite person, however I responded in a negative way using an impolite word... I immediately apologized and he told me he's going to call the police and that I need to remove my boxes because they will not ship them. Even though I have a disability he would not assist me nor would the associate but her daughter happened to be there and she was very kind to put my boxes in the car. (I did tip her) I will never ever return to FedEx office Keizer Station again and nor would I ever recommend anyone to do business there! Afterwards ... I wanted to go to UPS, however I was leaving town so I needed to get them shipped out immediately so I went to the FedEx office in Salem and it was a totally different experience. They were beyond kind - an associate Eli assisted in getting my boxes into the store and engaged in conversation even mentioned how sometimes there are glitches in the communication with customer service. 5***** for FedEx 2595 Commercial St SE Salem, Or

Can't express enough gratitude towards Frank and the service he offers. From initial contact to…read morereceiving my mailers.... Frank was approachable, flexible, worked with a designer and 100% professional! Truly appreciative of all his efforts!

I used Eagle Mailing to direct mail my postcard promotion to a custom list of 800 art directors…read more Frank Roe answered all my questions and made the whole process painless with great service and impeccable customer support from beginning to end. The cost was more than reasonable, and I'd recommend them to anyone in the Willamette Valley.

Thank you for your service. I appreciate the care and attention to processing my returns. Keep up…read morethe good work. Too often people complain and don't see the good. I know this store is smaller than most in Salem and I appreciate all you do.

I was in a spot, my printer just ran out of ink and I had to ship a package that had already been…read moredelayed due to the holiday weekend. I called to see if this was something they could assist with and was told, yes, without hesitation. Upon arrival it looked like I wasn't the only one getting their shipping dilemmas resolved. A Covid compliant line trailed the sidewalk in 6 feet increments, keeping a steady pace as the 2 customer store limit revolved. This was my second visit to this store, and as in the past, the staff were surprisingly friendly considering the steady flow of customers. All I needed to do was to email my label to store1566@theupsstore.com, pay the nominal $1 fee, and voila! Done and done. I love supporting community businesses that make life easier! Thank you for smiling while saving me and providing a convenient service to the public.

Amazing service and very business friendly! I forgot to…read moreprint out a project that I was flying out of town for and needed an emergency print job, not a problem, they were able to help!

Heather was so helpful & patient! Experienced professionals that get the job done! Thanks so much!read more

I dropped my package at this store location on April 22. The package was labeled and scheduled for…read morea pickup from US Post Office. Fifteen days later, the tracking number still has a status of waiting for a pickup. I visited the store to inquire about the location of the package. They could not locate the package. They don't know if the package was picked up from Fed Ex or US Post. The manager of the store has no record of the package being scanned for pickup. Customer service was very poor. Warning. Don't ship through this store location

Thank you Kelly. On Sunday, March 29, 2026, I stopped by…read morethe store right at closing time. I was not aware they close earlier on Sunday. I was told they were closing. I explained I needed one copy made, just one copy. Kelly took the document from me & walked to a copier. She made the copy, handed it to me & I offered to pay. She said "I'm not going to charge you". She never smiled or acknowledged me, but she didn't throw me out of the store either. I've bought quite a bit of office stuff over the years including office furniture from this store. This whole transaction took maybe 5 minutes. I smiled, no return smile. Oh well, I really do appreciate the copy.

Sounds like a lot of the complaints posted here are because of impatient and un-informed people…read more Probably should have read the fine print before blaming them for your mistakes. I came in for fingerprints today and was greeted with nothing but friendliness and patience. Thank you, Jasmine. Customers are so demanding about service these days, they forget the people who are trying to help them are the ones who provide the services they need. Is it so hard to be polite? Kindness goes a long way to getting the help you need.

When I sell online, many times UPS Ground is the most economical shipping option. While there are a…read morefew ways to drop off a package, I like getting a receipt as proof of shipment. This location is larger than the NE store and will accommodate multiple people inside at once. While Mondays and holidays can be busy, my experience has generally been a quick transaction. They also offer printing, copying, along with basic office and shipping supplies. There's a small internet workspace, but it was out of service my last trip.

Very reasonable pricing, short turnaround time, and friendly staff to bring the prints out to your…read morecar.

How does one of the premiere photo labs in the WORLD have only three reviews? I've spent tens of…read morethousands on processing in LA and NYC and I have to say Photovision exceeds the service and quality of those labs every time I drop off film for processing and scanning. The staff is conscientious and helpful in every sense of those words. I know I can soup my own stuff in the lab I have at home but it's just so much easier to have Photovision do it for me. I kinda just stick to printing at home. As long as I shoot film and film is available this is my "must-call" lab of choice and I recommend it to all of my colleagues. Keep up the great work!