Dill was very punctual and courteous. He explained what the problem was and gave me honest recommendations. He changed the part that needs replacing and the toilet was working well. Dill also checked my washer that has been overflowing despite maintenance with my previous plumber. He explained the ongoing problem and offered long term and "now" solutions. I went with the short term (1-2years problem- free) solution. I'm very pleased with Dill's work. I hope I don't encounter anymore problems with my washer. read more

UPDATE 8/1/26 Still dealing with DCI as the plumbing company did not communicate the bill was paid. I have received 2 phone called from them and spent 10 minutes explaining on my call back how I've paid this bill. Also, was ccd on an internal email from the plumbing company. The lack of attention to detail is astounding. iI disputed a plumbing bill in 2024 after being told my concerns would be reviewed. Instead of receiving any follow-up, I heard nothing for nearly two years. The next contact I received was from a claims investigator who was immediately confrontational, refused to explain who they were when I asked what "CDI" stood for, and quickly threatened legal action. At no point did I refuse to pay the bill. I simply wanted to understand why my dispute had never been addressed. After I contacted the company directly, a representative apologized for the situation and agreed to reduce the balance from $475 to $350, which I paid immediately. I then get a call this morning again from their CDI department. The harassing phone calls after this has been resolved are unnecessary. While I appreciate that they were willing to reduce the amount and resolve the bill, the lack of communication for two years and the way this was handled caused unnecessary stress. Based on my experience, I would not recommend using this company. Also, they do not carry garbage disposals, so if you have an after hours emergency or plumbing regarding that do not call. They will not be able to help until the next business day. read more

Unethical billing practices. I was promised a price quote before any work began, but that never happened. I was not given pricing information upfront, so I couldn't make an informed decision before the work had already begun and was nearly complete. We were then charged nearly $1,000, yet the problem wasn't fixed--or even identified. We felt trapped. It was very easy to reach someone when scheduling the service, but after we raised concerns about the bill and the unresolved issue--which had still not been identified--getting a timely response became difficult. read more

Tech guy that came by house was nice guy. Only problem I have is the $220 service call cost! So make sure you ask them the up front cost of coming out to check a problem!! read more

Gustavo was dispatched and within two hours he arrived. Phenomenal service on a Sunday. He assessed the problem and decided that it was best to wait until Monday to collect the correct parts for the project. Fortunately, the water leak was contained with a towel So there was minimal damage due to the water leak. The next day he showed up promptly in the morning as he promised and replaced both valves coming out of the condo associations plumbing. He was able to locate the shut off valve in a very experienced way and completed the job quickly! If you're looking for an excellent referral, call this company. If you get Gustavo, that's the bonus! Thank you for a very easy process with no drama! Unfortunately, he forgot to replace the two chrome pieces against the wall. Maybe they will read this and follow up? read more

ASAP Drain Guys & Plumbing - The new - Plumbing Near Me - Poway, California

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Had them out to install my new kitchen faucet and change out the angle stop under-the kitchen sink. Brandon was here about 90 minutes. No issues with anything pretty straightforward job. He charged me 850$. Absolutely price gauging at its finest. DO NOT USE THIS COMPANY. ( I got them to reduce the price but wtf kind of pricing is this! ) my cousin is a plumber and said this should have been 175$ at the most. read more

ASAP Drain Guys & Plumbing - Angle stop - Plumbing Near Me - Poway, California

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We are having a major water drainage issue. I called ASAP plumbing and Jared the technician came. He was on time and very professional, knowledgeable and he explained to us what might be the issues. We received an estimate based on his analysis of the problem. We are working with ASAP so that we can have a more thorough examination of the drain lines to see the root cause of our drainage problem. ASAP plumbing will be back to complete the job. So far I would highly recommend ASAP . I will write a detailed review once the work is completed. read more

Jack B. was able to provide a quote on the spot. Our house is older, adding a couple of challenges, but Jack was able to resolve them to our satisfaction. We would consider using ASAP again. read more

They came out the same day after 2 other plumbers told me I had to wait a week. Zak did a great job fixing my toilet and was very polite. Maureen read more

Zach was knowledgeable and professional. He assessed the issue and gave us options. The option we chose he nailed it. Drains are running again with no issues. He jetted out the pipes where the clog was quickly and efficiently. A+ service as always with ASAP! read more

WILLIAM arrived on time. Started immediately after brief explaining of water heater problem. Since ASAP was very busy this time William who worked another plumbing area came to our assistance. There along the way were a few otherr problems like out of the box the new water heater had a gash and could not be used. Williams attitude with each problem was pleasant and focused the problems and instalation ended with a custom rebuilt up to code plumbing, new water heater, and he thoroughly explained the gas valves and water shut off valves. The mess was nicely cleaned and the old stuff removed. The whole process took some extra time but proficient ly accomplished. ASAP has many phone people so a few times I needed to review what I was calling about and they pleasantly complied. ASAP number I keep handy for all my plumbing needs. THIS IS THE 3rd time I used them and each experience is alittle different. I would certainly recommend them. read more

Back in November 2024, our HOA property management called ASAP to source a leak in our laundry room which the said no leak was found. Now a full year later ASAP came back out and found the same leak and charge our HOA $3300. The first ASAP plumber didn't do his job as he missed the leak. The second ASAP plumber used a fiberoptic camera and found the leak? Also another ASAP plumber came to check a leak he was very rude by stating " that is private information not to be shared?" I only asked of he was he for the supposed leak and he thought that was top National Security information or whatever. read more

ASAP Drain Guys & Plumbing - Drain leak November 2024. - Plumbing Near Me - Poway, California

Very impressed with this company. Matthew came out within two hours, absolutely charming, fixed my issue. 100% recommend. In more detail - clog on main line from kitchen/laundry, water backing up into the bathtub. I tried to snake, tried to plunge, couldn't fix, called for help. Matthew tried a couple of different ways to minimize impact, first trying to come thru our cleanout out in the yard near the septic. When that ended in a cleanout, he pushed thru from the top of the line, had everything up and running in 5 minutes. I've had many contractors at my old house thru my 10+ years of updates and remodels, and Matthew was one of the best. 10/10 recommend. read more

I talked with Jared the last weekend about issues of very slow flowing of my backyard sewage pipe. Jared was very helpful in explanation/discussions and guided me to the next steps. I am in the process of evaluating options and will come back with updates when I have any. Thanks! read more

I had a great experience with ASAP Drain guys and plumbing. I called them due to our clogged bathroom sink. I tried using our own snake tool but no luck. So we called this company. Spoke with the rep who was friendly and said they would have someone come as soon as possible. Our technician Mike arrived within the hour and got right to it. The job lasted less than an hour. Mike was friendly and professional. He did an amazing job. I'm satisfied with the work and would absolutely recommend him and the company. Thanks Mike!! read more

We had Francisco from the ASAP drain guys come to our house for a plumbing issue we had with one of our drains. Francisco was absolutely amazing. He was on time and very professional. He was able to quickly identify the problem and made my wife and I feel well informed of the problem, the process to repair, and was quickly able to give us a very reasonable estimate. Francisco came well prepared and was able to repair our main drain that was broken inside our wall. It was very apparent Francisco has pride in customer service as well as his craftsmanship of the work he did at our home. I highly recommend ASAP drain guys and specifically Francisco for any plumbing issues you may have in need of repair. read more

ASAP was able to come out the same day to check out our clogged sink. We cook at home a LOT and even with regular cleanouts with Dawny and vinegar and baking soda we get clogs every few years that require a more thorough cleanout . Ben inspected the sink and confirmed that it needed to be snaked. He explained the process and pricing before he began. Ben was thorough, answered all of my questions and left the area clean. He even checked in a week later to confirm that everything was still working ok. read more

I highly recommend this company. We were in desperate need of a plumber and I called another company on a Saturday, but they couldn't get out to us until Tuesday morning. ASAP answered my call (no AI) and they were out to my house within 4 hours. Their work is impeccable. We do not have any complaints. Their prices are very competitive. read more

Great job Matthew! Called in at 4:15 pm and drain is clear and Matthew is gone at 5:45 pm. ASAP is right!

Extremely pleased with the ASAP team! Zach came out to do the estimate and was very professional without a bunch of sales crap. Just a straight up guy who knows his business. Took a careful look and went on his way to workup the estimate. I had several estimates done for replacing my (16 year old!) Halo 5 whole house filter. Their install price was about half the other estimates! (I knew the price of the unit so subtracted that out when comparing estimates.) When the job took a bit more work than planned, they didn't gouge me for the extra work, just charged me for the extra parts needed. read more

ASAP Drain Guys & Plumbing - Newly installed Halo 5 whole house water heater. - Plumbing Near Me - Poway, California

Review for service on Sunday, Jan 24: Issue: Clogged bathroom at a business location. Technician Behavior: Rude and dismissive; claimed the job wasn't worth his time due to the nature of the clog. Pricing: Attempted to change the price mid-visit. Management: Supervisor was indifferent to my feedback regarding the technician's conduct. Unprofessional and unethical experience overall. I will not be using their services again. Extremely disappointed with the service from this company. The plumber was rude, unprofessional, and refused to perform the work because it was a Sunday, despite being called for an emergency. To make matters worse, the office supervisor showed zero interest in resolving my complaint. Inconsistent pricing and a lack of work ethic. read more

A water filtration housing cracked open requiring house main to be shut off and isolation of the filters. Couldn't figure how it happened, so called ASAP Drain Guys. They were still in my phone from a successful drain clearance a few years earlier. I knew they were available 24/7, and Gustavo arrived 1.5 hours later. He quickly located a crack in the housing which was rated up to 90 PSI. He checked house pressure and found it to be 95 PSI. The house main regulator was at least 25 years old, and had finally failed. He also noted the age of the main shut off valve. He was back 2 days later with replacement parts. I had obtained a replacement filter housing and opted to replace filters. Gustavo had everything replaced and tested in 3 hours. Quick troubleshooting and a professional repair. Very satisfactory. ASAP is still my "go-to" plumbing service. read more

Eduardo jet streamed our backyard drains today and did a very good job. He carefully explained everything and worked efficiently.

I had to call for a service within the day to repair the water line from the wall to our fridge. Jacqueline was able to work out a technician - Steven Boulon came on time and fix the water line. He was detailed on scope of the repair and very courteous. I will give him a 5 . Thank you. read more

I am extremely frustrated with ASAP Drain Guys & Plumbing and would not recommend them to anyone. My tenants reported a clogged sink, so I reached out to ASAP for a free estimate. They scheduled an appointment for 3/31 between 12:00-14:00. However, my tenants informed my property manager that no one had arrived. I called ASAP and was told they had my work order but hadn't dispatched anyone due to emergency calls. They assured me my tenant would receive a call within 15 minutes with a new timeframe. Hours passed--no call. I had to follow up again, and they then promised someone would arrive between 17:00-18:00. I also asked that they call me with a quote before starting any work. No surprise--I never got a call. Sensing something was off, I reached out to ASAP again and was told they were still behind. They promised the plumber would call me directly. Finally, at 19:00, Luis called, stating he was in Pacific Beach and could arrive in 40 minutes. I asked him to check with my tenant first. Shortly after, he called back to say they rescheduled for the next day between 9:00-11:00. At this point, it was clear: ASAP Plumbing is anything but "ASAP." No communication--I had to chase them down at every step just to figure out when they were coming. But here's the worst part: Luis finally arrived the next morning, as scheduled, and quoted me a price that was double what another reputable company estimated. When I asked if he could tell whether the issue was due to old pipes, hair, or grease, he said he wouldn't know until he started working--but insisted I could only get an estimate at that time. The price was outrageous, so I declined. He was polite and said, "No problem, it's a free estimate anyway." Then, 10 minutes later, my property manager called, and I was absolutely shocked. My tenant was upset because Luis had told them, "Susan didn't want to pay for any fixes and I have to leave by her order. Susan is trying to blame all the issues on you when I could tell you didn't do it." Excuse me?? That was not what happened at all! I was concerned that the problem might be more than just a simple clog, and never asked Luis to falsify a report to blame it on the tenants. Luis twisted my words, made false accusations, and completely undermined my relationship with my tenants. If I were trying to blame my tenants, wouldn't I have just approved the work and charge them later? I simply wanted to know if there was an issue with the pipes at my home. How did my words get twisted so bad? Because I didn't want to take the high bid? I immediately called Luis to confront him, but he denied saying anything. I then called ASAP to report the issue and spoke with Gabriel. He stated he would escalate it to his manager. Unsurprisingly, I never heard back--hence this review. I understand that plumbing emergencies can cause delays, but the lack of communication, dishonesty, and unprofessionalism were completely unacceptable. I'm beyond disgusted by how Luis handled this. My tenants were upset, understandably so, and my rapport with them was damaged because of his false comments. I will say, Kat and Gabriel were friendly over the phone. They addressed my issues and took accountability, which I appreciate. Luis, on the other hand, was unprofessional and dishonest. Avoid this company. You will absolutely find better service at a lower price elsewhere. read more

Roger is the best!!! His team was able to come out same day and resolve the problem. There was a toilet leaking into the ceiling with our new construction home build. The team was there right away. Found where the leak started. Fix the problem. Connected us with water remediation and then came back in 2 days to finish off the job. They also identified and isolated 2 other plumbing issues from the builder. I am hiring them to do the rest of the work as well. Roger is one of those rare business owners still out there that cares about his customers and his reputation. It was refreshing to work with such a great professional. Seriously. I would refer them anytime. I actually trust these guys. read more

Nicholas M responded to an emergency pipe leak in our garage. He fixed our issue quickly and got everything back up and running. Very professional and courteous. Would definitely recommend and use ASAP again. read more

Thank you SO much to our technician George Braman and the ASAP Drain Guys plumbing team. It was a Saturday night at 5pm when we realized we had a backup in our plumbing and our showers and toilets would not flush. We conveniently had 10 people coming over for sushi dinner within the hour....uh oh! George arrived to our house within 30 minutes of originally calling, and right on time with when they said he would arrive. He diagnosed what our issue was and had everything fixed quickly. We truly appreciate the quality and quickness of George's service and highly recommend him and his team to anyone who needs the help! read more

We had a clogged drain that impacted half of our house, we called ASAP and they sent George B. He took his time to troubleshoot the problem, and once he found it explained the situation and how he was going to address it. He was polite, professional and thorough! For the level of work done, the price was more than reasonable (not to mention a 10% Veteran Discount AND a 30 day warranty)! Will be calling again for all plumbing needs!! read more

Matt did a great job identifying the problem with a blocked drain. I have used these guys in the past and they are quick to respond and remedy the situation! read more

We had a great experience with ASAP Drain Guys&Plumbing. Even though it was nighttime Robert Mass showed up as quickly as possible. He explained everything clearly. He provided great customer service and quickly addressed our problem. Excellent service! read more

I needed to turn off the water going to my washing machine because I couldn't move the frozen shut off. It filled up without being connected. Eduardo, from ASAP, arrived about 10:45am the same day I asked for the appointment. He went to Home Depot for new shut offs. He turned off the house water. He removed the frozen valves. He installed the new panel and connected the house water. It took about 2 and 1/2 hours. Eduardo is quick, informative and very pleasant. He speaks Spanish and English w/o an accent. Before he begins he will give you an estimate. You can ask him about discounts like senior discounts, etc. Highly recommended. read more

Eric was here within 2 hours of my call, did a great job of explaining what was likely going on, completed the job quickly and efficiently. Eric was very personable and knowledgeable. ASAP lived up to their name. Thank you! read more

We needed an emergency fix on a stuck water line in order to have our new refrigerator installed. Matthew arrived very shortly after our request was phoned in and his after hours quick fix came through with flying colors. We would 100% call ASAP Drain Guys and Plumbing again! Great work and very congenial personality--thank you Matthew for helping us out. read more

Our water heater went out after 10 years. Jesus, the technician you sent over came faster than the initial quoted time frame. Especially, on a Sunday morning.He is a true professional and a true asset to your company. I also needed a gas valve tobo moved on the waterheater and a new shut off valve installed on the top. He did all of that. In such a timely matter. matter. read more

We had a clogged kitchen drain. ASAP offered quick, friendly service, keep me posted on the technician's arrival time. The technician was very courteous and professional; he explained what work needed to be done and the cost. He covered flooring, and the work area was efficient, and when he left you would not have known he was there. As he was leaving, George Braman thanked us with a smile for using ASAP. ASAP is on our call first list when needed. We highly recommend you try ASAP. ps: Ask for George. read more

Woke up on a Saturday with our main water line leaking. Called ASAP at 8am and they got us in for an afternoon appt. Jack came and quoted us a fair price. I had called a few others for estimates and they quoted almost four times the cost to repair. The other quotes wanted to replace the entire pipeline when the elbow was the only thing leaking! We felt Jack was honest and was focused on fixing the real issue instead of taking advantage of us in a dire situation. He got it all done within three hours! He cleaned up and stayed to make sure all faucets working outside and inside the home and to make sure the pipe wasn't leaking anymore. He provided us tips for sealing back the area. What could have been a major disaster turned out pretty good and now we have a trusted plumber we can call for any additional work we may need in the future. Thank you! read more

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Jess came after hours and stayed until the job was done. True professional. The only plumbers to actually offer 24/7 service, the other major players say it but don't mean it. read more

Gustavo did a great and thorough job and I can finally use my kitchen. Explained what he was doing and why. Definitely would recommend Gustavo for your plumbing needs. read more

The HOA called to address a leak near a backflow servicing park irrigation. Eddie took four trips back and forth over four days, leaving what you see in the pictures. It leaked instantly, and Eddie had no desire to fix it and frankly could have cared less. I attached the screenshot of his text response. Texted me back that he was off, and would call the office. Eventually after a bunch of back and forth, Christian came out and fixed what Eddie screwed up. One star is only because Christian was a good guy and fixed Eddie's mess in about 45 minutes. While battling with ASAP to make the whole thing right, I called three other plumbers for quotes. The highest quote I got from those three was just over half what ASAP charged. So ASAP charged almost double what the most expensive other quote was, and took 9 days, 5 trips, and countless phone calls and texts to finish the repair. I don't even think the work they did was needed quite frankly. I think we got hosed, but the old parts disappeared, so I have no way to check. If you're not going to sit there watching every move, and you don't know basic plumbing yourself, don't call them. Call someone else you can trust. read more

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