I had a great experience with Express Appliance Repair and Refrigeration. Yuri replaced the…read morecompressor in my LG refrigerator and did an excellent job. He arrived right on time, was courteous and professional, and explained everything clearly. The repair was done perfectly, and he cleaned up thoroughly before leaving. Reliable, respectful, and skilled -- I'd 100% use them again.

I asked on yelp for quotes then within 1/2 second received a phone call to schedule tomorrow 1-4pm…read more They called & texted with different #'s asking to change to 2:30-5:30 then asked to do the following day. They called then to cancel appointment since I didnt contact back and agree upon a filter part in purchasing. 20 texts and calls were received in 1 1/2 days. I took off work to be home as agreeing on the diagnostic charge of $69 thou different phone call said $89. This company was a complete waste of time.

We had a very frustrating experience with Diamond Appliance Repair LLC…read more In our experience, we paid a $125 diagnostic fee for a technician to evaluate a dryer that was making unusual noises. The technician was at our home for about 30 minutes and, to the best of our observation, did not open the machine or perform what we would consider a thorough inspection before offering an opinion. The interaction itself was just as concerning. When my wife asked reasonable, straightforward questions, the technician responded with, "I'm the professional." We perceived his tone as dismissive and condescending. It raised a serious concern for us that he may have been talking down to her, and in our opinion, it felt as though she was not being taken seriously--possibly because she is a woman. When I contacted the company afterward to address these concerns, the response from ownership, in my opinion, was defensive and unproductive. Rather than working toward a resolution, I was told, in substance, that I was "too cheap to do the diagnostic myself," which I found both inaccurate and unprofessional. Based on our experience, and after reviewing other publicly available customer feedback, it is our opinion that the $125 diagnostic fee did not reflect the level of service provided. This review reflects our personal experience and opinions only. Others may have different experiences, but we strongly encourage potential customers to clearly understand what the diagnostic process includes before agreeing to service.

3 years later the owner is replying to my complaint and wants me to believe it was a GE issue. 3…read moreyears to reply matches with the scheduling issues of not getting back to me lol.

I called for refrigerator ice/water dispenser not producing water. Mike showed up 1/2 hour earlier…read morethan promised and had the problem solved quickly. This is the second time I have used their service and will use them again when another "modern" appliance fails.

Cory responded twice in one day and WOW done with the refrigerator repair and it's working like new…read moreagain. I highly recommend them for refrigerator repair.

We had McLeod deliver appliances we bought at Bill Smith. Omar and Juan were neat and cleaned up,…read morewere very polite and explained how to use the appliances. Very good service which I personally have never had on any appliance delivery ever. Last delivery I had from buying appliances from Home Depot consisted of them bringing me a dishwasher they dropped down a flight of stairs and then gave me attitude when I didn't want it installed. So they literally threw it in my garage and left and Home Depot's response was to tell me how hard it is to get sub contractors. So this experience was perfection, thank you so much, you are true professionals.

Our delivery & installation were top notch! Dustin, was courteous, professional and went above and…read morebeyond to make the process seamless. We were extremely satisfied with Bill Smith's recommendation and would not hesitate to call McLeod Installations again. KP Marco Island

Great service. Repaired my washer next day. Service man was…read morepolite and professional. Honest pricing. Would definitely recommend this company to all my friends and family Thank you!

I called here to find someone to fix my machine, they couldn't do it but Victor took the time to…read morehelp me out and give me some other options! He was super nice and very helpful!

If I could give 10 stars, I would!…read more Kevin came out and was VERY prompt! His customer service skills are second to none. He took the time with my wife and myself to explain the issues we were having with the dryer at the rental we were staying at in Cape Coral. He also gave us a few tips for the future on other appliances and what to watch out for. We have never had this kind of outstanding customer service. He definitely knows his products and quickly identified what the issue was with the dryer. I would HIGHLY recommend Kevin and his business to anyone. Rick H.

if you have money to burn then this is your place. they're friendly and prompt but it's was $340…read moreto change refrigerator and freezer light that were only $23 each. I could even understand $200 for the drive time and the 10 minutes they were here. BUT NOT $340. I couldn't get the light out to change or I would've done myself.

Called for LG ice maker repair. Never called back. Called based on a recommendation. Left a message…read moreon a Saturday and no call back on Monday. If you need of quick service, look for another service company.

Recently used KrisApplianceRepair for a Refridgerator repair. He was quick to respond and to…read moredetect the problem. Installed the new part the next morning at a reasonable price for both the part and Labor.

Our refrigerator started acting up (not cooling enough), so after trying a few ineffective remedies…read moreon my own, I reached out to Hooked On Appliances. Man, am I glad I did! Jason came out the next day and got right to work disassembling the fridge. He determined the problem (blown thermostat,) told me the plan and quoted a price. He told me that he could order the part (from Frigidaire) and it would arrive two days later, and he could finish up. My wife asked if she could get the part on Amazon, and he said sure, why not? So we got it overnight, and saved about $75! (the part cost $15 on Amazon.) Jason put the whole fridge back together and said it would work, but it wasn't fixed completely because it till needs the thermostat. But meanwhile we had the use of our fridge back. He came back the next day and finished up. Perfect work! I am thrilled with the job he did; I really like that he was so straight up about the cost. He quoted me a price and stuck to it.. He gave me an option to save some money (ordering my own part.) There was no upselling, not hidden costs, no games at all! Just good solid craftmanship. I am happy that now I have a reliable repair man that I can count on. Jason and Hooked On Appliances is highly recommended.

Jason was and Is Honest Professional and Courteous. Came out on time, explained issue in detail…read moreoffered alternatives. Would Use again, recommended.