if you have money to burn then this is your place. they're friendly and prompt but it's was $340 to change refrigerator and freezer light that were only $23 each. I could even understand $200 for the drive time and the 10 minutes they were here. BUT NOT $340. I couldn't get the light out to change or I would've done myself. read more

We just had Alfy from Kevin Smith Appliance Repairs service our GE refrigerator. He was terrific! I would Highly recommend him! He explained everything as he serviced our refrigerator and even made suggestions about how to best place food so that we don't have future issues with the refrigerator's temperature. read more

If I could give 10 stars, I would! Kevin came out and was VERY prompt! His customer service skills are second to none. He took the time with my wife and myself to explain the issues we were having with the dryer at the rental we were staying at in Cape Coral. He also gave us a few tips for the future on other appliances and what to watch out for. We have never had this kind of outstanding customer service. He definitely knows his products and quickly identified what the issue was with the dryer. I would HIGHLY recommend Kevin and his business to anyone. Rick H. read more

I was referred to Kevin Smith Appliance repair by the Whirlpool Extended Warranty department after my Whirlpool Top Load Washing Machine malfunctioned. The Appliance Technician that was dispatched, Alfie was prrsonable and thorough in his evaluation and determined what oarts needed to be replaced on the washer. The parts were orderd and a few days Alfie came back to install them and to ensure the washer was working correctly. Alfie was personable and easy to speak with and provided me with expert guidance on how to take care of the washing machine to help ensure its longevity. read more

Really great communication and service - had a glass stovetop replaced , to my delight same tech as a couple years ago, now working for Kevin Smith. Really personable , on time - competitive prices and excellently installed . I'll be using them again. read more

I would give 0 stars if I could. This place is a scam! Our dryer element went out last week and they came to fix it through a warranty. They EXPECTED US TO DISASSEMBLE THE DRYER because it is stacked. They wouldn't even look at it, just excuses. Call Nite Owl instead. This place is a disgusting joke taking advantage of people. read more

The broiler on my range exploded based on reviews I called Kevin Smith. on Sept 15 th 2022 he assessed the situation ($75) and ordered a new broiler, (which he installed on Sept. 19th. ($260.93). I do not use the broiler much and it wasn't until last week that I realized open the new unit did not work. never did. i assumed Kevin would have tried it before he left but apparently he didn't. When I called I was told there was a 90 day guarantee I realize I should have checked the broiler immediately but I think Kevin also had a responsibility to make sure it worked before he left. Not a happy custome. read more

Excellent service from the time Maytag placed a warranty repair call with them until their service rep left. He identified the problem and repaired our drier first call. I highly recommend Kevin Smith Appliance repair - they called to verify the appt date and time and the repair engineer called when he was in his way to advise he was running early and was enroute to our house. read more

Warranty work - quickly done, professional, conducted himself well. I would recommend. I can clearly say he know refrigerators He was very easy to talk with. In and out in minutes. Great job read more

we have a washer 3 years old that is off balance,so we called Kevin Smith Appliances,this is who Whirlpool told us to call. Tec came out pushed the drum down and stated that it was just a simple fix. I went inside,he called me back out to show me that even after replacing the parts it was still jumping all around that we needed a new Transmission and quoted over 1000 for this,I said no that's ridiculous it's only 3 years old...he then haded me a bill for over 160.00 he left we called Baxter Appliances for a second opinion....he came out,looked at our washer said it's a simple fix that if it was the transmission out it would be making noises and especially on a 3 year old machine this was very unusual and he highly doubt it. well he replaced a part,showed how now it was not jumping all around and it's now working like a champ...NOT the transmission as we where told by Kevin Smith Appliances. So either this tec knows nothing or he lied to try and get more money.. ripped off 160 plus dollars. I would NOT trust this company and we have called Whirlpool and put in a complaint on who they use for repairs....Again Don't use them read more

I called Kevin and he dropped his lunch and came right over. He quickly determined the issue and provided a quote on my refrigerator. He also helped me throw out some melted food and advised how to keep it cool inside until the part arrived the next day. Kevin promptly arrived the next day after receiving the part and had me up and running, again while helping me move food around and cleaning up. Kevin provides old school response and service. I highly recommend him for your appliance repair needs! read more

Dispatched by Samsung for warranty repair of a high-end dishwasher. It took several attempts but when he finally arrived he replaced several parts. Couldn't get it to work. Said he would try replacing the main board next - but had to order it. That didn't work either. Third time he showed up he replaced a wiring harness. Another fail. Despite repeated attempts he couldn't seem to figure it out. Finally he said that Samsung should replace it - but Samsung says it all took so long that it's out of warranty now. We've been washing dishes by hand for over a month. Our thousand dollar Samsung dishwasher remains unrepaired. read more

Honesty! This is a rare quality in a Southwest Florida vendor (sorry to say). When I called to inquire about microwave repairs, the woman who answered took me through an analysis of whether it was worth it or not to repair the microwave. Even though she would forgo the business, she recommended that I not repair my microwave. This kind of honest advice it's all too often rare and difficult to find. I will use this company for all my future appliance repairs. Highly recommend! read more