No complaints in 2 1/2 years. Doug and Bobby have always come through for us. We're not on an…read moreautomatic fill, so I call and give them a two week heads up notification with the propane gas gauge reading. I do it again with a 1 week heads up. I use a remote gauge and it's pretty accurate, and I have no issue doing it this way. This gives them an idea how much fuel we're burning and allows them to get me on the delivery schedule. With any snow or ice storm, I clear the driveway, our sidewalk and I remember to clear a path to the tank. This last storm (1/25/2026) was brutal, a lot of sleet and freezing rain. The driver showed up as scheduled on Feb 3rd and was thrilled to see a clean spot on the street for him to park the truck, with a clear path to the tank. And hats off to the delivery guys, they're awesome!

This is the worst propane company you could rely on in an emergency. We scheduled to have delivery…read moreone week out. They failed to show even though they delivered to a neighbor 300' away on the same street. They rescheduled for 5 days later. Economy Propane called our neighbor 2 days later said they were not coming because there was snow on the street. There is snow on every street in the city. The Federal authorities have issued an emergency order allowing fuel to be delivered on snowy or icy roads. Economy Propane said they didn't care even though our street is pool table flat. DO NOT USE THIS COMPANY IF YOU DEPEND ON PROPANE.

FYI, I know this company as Pep Up Propane. However, it is my understanding that initially it was…read moreAnnapolis, propane and fuel, which is why I am posting my review under this listing. We just had a whole house generator installed, and this is the company that we used to set up and fill the propane tanks that will power the generator. The initial delivery of the tanks was coordinated by the generator installation company, however, from the day of tank delivery up until now everything has been fantastic. Dennis, the delivery driver who brought, installed, and filled the tanks up was very helpful. He answered all of my questions and took great care to install the tanks in a manner that was safe and in the location that I needed. When dealing with the staff that has handled everything else when I've called, I've been incredibly impressed. I initially spoke to Lynn, who just like Dennis, patiently answered all of my numerous questions. She explained the process of getting us set up with our own account and what to expect for the next steps in the process. Now that everything is up and running, I had the pleasure of speaking to Mary yesterday. Again, Mary was very helpful, professional, but also very friendly and personable. I love supporting locally owned small businesses and I'm so glad this is the company that the generator installation company works with because I could not have picked a better company to service my tanks! If you're looking for a propane company, definitely give them a call. Their prices are reasonable, the service is great, and I have been very pleased already.

Fast, couteous delivery in snow and ice today. $259.9/gallon with neighborhood program.read more

Hands down, the best company around. I called them bc I fired SMO. They responded quickly and had…read moremy tank filled right away. Colette treated me so well, I felt like family. I had the flu and had forgotten to hire a new vendor and was out of oil. She went above and beyond to help me. Top notch service and truly genuine people.

We hired SJ Johnson to add propane for our kitchen renovation. The install went without a hitch and…read moreI'd recommend them.

So frustrating from beginning to end. I am not sure what has happened to this company in the last…read more20 years. I had an old tank that Suburban likely should have had on a schedule to replace before it leaked on Thanksgiving Day after they overfilled the tank,broken meter not detected. The replacement tank is much too large for the annual usage. (No communication on Due to constantly changing statements late fees were being added. I ended up paying the entire disputed bill to stop the runaround. Was overpaid by $500 and asked for a check refund and have been waiting 60 days...

From the owner: Our Business Is Customer Satisfaction…read more Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 42 states.

Sharp refuses to sell out underground tank or to checkout for leaks. We are trapped. They fill the…read moretank and say it was supper low despite being here 2 weeks before. This was during a period of warmer temps and heat set to 65! I asked where the LO could be going and she said it wasn't her problem (Dover DE location) I called on Monday for a drop as there is another storm coming in this weekend. I called on Monday and as of today Thursday no driver has been assigned.... Avoid this company and their shoddy, unethical business practices

Loyal customer for 10 years. I have been trying to switch providers for a month to save 50% off…read morepropane and Sharp is being extremely uncooperative.

I am a new propane customer and they exceeded my expectations. They answer the phone, they do what…read morethey say they're going to do when they say they're going to do it, and they offered a good price. Plus, they're local.

Really frustrating company to work with. They were hot and cold. Some of their people were great…read morebut they were apparently short staffed and I would go weeks without an update. They leave a lot to be desired. It was a really disappointing experience.

I never expected to feel this way about a company. That sentence alone feels ridiculous, like the…read moreopening line of a confession I swore I'd never make. And yet here I am, typing words that feel less like a review and more like a declaration, because what you've done goes far beyond providing a service. You showed up. You cared. You restored a tiny bit of my faith in how things should work. In a world where expectations are set painfully low, you soared past them without hesitation. I came to you guarded, cautious, fully prepared for the usual ritual: long waits, vague answers, copy-paste replies, and the quiet acceptance that nothing would actually get solved. I braced myself for frustration. I rehearsed my patience. I expected indifference. Instead, I got you. From the very first interaction, there was something different--something human. Not polished in a fake way, not cheerful like a script, but real. Attentive. Present. You listened as if my issue mattered, as if my time had value, as if I wasn't just another ticket number drifting through a system designed to forget me. That alone was enough to catch me off guard. But you didn't stop there. You responded quickly. Not "we'll get back to you in 3-5 business days" quickly, but actually quickly. The kind of fast that makes you blink at the screen and think, "Wait... already?" The kind that makes you feel seen. And when you answered, it wasn't vague or dismissive. It was thoughtful. Clear. Competent. You knew what you were doing, and you proved it with every sentence. There's a quiet confidence that comes from true professionalism, and you have it. Not the loud, self-congratulatory kind, but the steady kind that says, "We've got this." You didn't talk down to me. You didn't overcomplicate things. You didn't make excuses. You simply handled the problem--efficiently, respectfully, and with care. That care is what stands out most. Anyone can resolve an issue if they try hard enough, but very few make you feel good while it's happening. You did. You turned a situation that could have been frustrating into something smooth, even reassuring. Instead of draining my energy, you gave some back. Instead of leaving me tense, you left me relieved. It's strange how rare that is. Somewhere along the way, customer service became a battleground--a test of endurance rather than a point of support. We've been trained to expect the worst, to lower our standards, to accept inconvenience as the price of doing business. You rejected that model entirely. You reminded me that service can still mean service, that excellence isn't outdated, and that treating people well isn't optional--it's powerful. What really got me, though, was how intentional everything felt. Nothing was rushed, nothing was careless. Every response felt considered. Every step felt deliberate. You didn't just aim to fix the issue--you aimed to make sure I walked away satisfied. That difference matters more than you probably realize. Because now, when I think of your company, I don't think of a problem. I think of trust. Trust that if something goes wrong, you'll be there. Trust that I won't be ignored. Trust that I won't be talked in circles. Trust that the people behind the name actually give a damn. That trust is earned, not given--and you earned it completely. There's something almost rebellious about doing your job this well. In an era of shortcuts and bare minimums, your effort feels bold. It feels intentional. It feels like a statement. You didn't just meet expectations; you made them feel embarrassingly small. And yes, this is a love letter. Because appreciation deserves more than a star rating and a sentence or two. It deserves acknowledgment. It deserves to be said out loud. It deserves to be written with care--just like the care you showed me. If companies were remembered not by slogans but by how they made people feel, yours would be unforgettable. You didn't just solve a problem--you made an impression. You didn't just help--you showed up. And that is rare enough to deserve praise without restraint. So, thank you. For the speed. For the clarity. For the respect. For the competence. For reminding me that great customer service still exists and that when it does, it's worth celebrating loudly. You didn't just do your job. You did it exceptionally. And that's why this isn't just feedback--it's admiration.

Don't ever trust this company they will steal from you and lie straight to your face. I cannot…read morebelieve they have stayed in business considering their horrible business practices. Charging our family months after we have moved out of our home for propane after calling multiple times to let them know we didn't live there anymore. They are truly awful do not ever trust them with your money or your business because you definitely will regret it. Go anywhere else for these services they are not trustworthy and they do not care about their customers in the slightest. Hopefully their disgusting business practices will catch up to them one day, ripping families off over the holidays is truly appalling.

I have no idea why there are so many negative comments about Schagrin Gas here, but I just did a…read moremajor, $7,000 project with them, and they were FANTASTIC. Schagrin Gas was prompt in returning phone calls and in coming over to my home. They sent Mike Schallcross over, and he was extraordinarily helpful right from the start. Mike took the time to explain to me why a replacement furnace would be better than a conversion. He explained that the part most likely to fail in my 20 year old furnace was the heat exchanger. If I merely converted the furnace to work with natural gas, the heat exchanger would most likely fail in the next few years. When I asked how I would know if the heat exchanger was failing, Mike offered that I would probably wake up one winter morning and find that the furnace was simply not working. At all. The difference between a planned and unplanned furnace replacement, is that an unplanned furnace replacement is a serious emergency, with house temperatures getting dangerously low, pipes freezing and bursting, etc. Rather than take chances with my 20-year-old furnace, it was time to replace it. Mike from Schagrin Gas provided a detailed and thorough project estimate, covering several different options, and he did so within 24 hours of his visit to my home. I liked the way Mike Shallcross explained things. His prices were good. He was responsive to all my phone calls, emails and questions. And my neighbor down the street was impressed too. So I went with Schagrin Gas for the project. Mike also pointed me toward a higher efficiency two stage furnace, which would save me even more money, as it gingerly sipped on the natural gas fuel, instead of guzzling it like some other furnaces do. I signed the contract with Schagrin. We had only one project delay, caused by the county. Schagrin upgraded the pipes in my basement and a few weeks later, came back on a bitter, cold and windy day to do the final installation. Everything went smoothly, and the old furnace and hot water heater came out, as the new appliances went in. I want to give a special shout out to Gianni and Steve, the two men who actually did the installation of my new furnace and hot water heater that day. It's worth mentioning that when Gianni and Steve left my home, the basement where they had done the work was cleaner and better than when they started the project. They did not leave any mess - and were immaculate in their work. There was one other wrinkle worth mentioning. Toward the end of the day, just before the project was done, we learned that Delmarva had made a mistake, and failed to add my home to their list for gas hookups that day. Of course, this meant the house would not have heat at all if this were not resolved. I received a phone call from Adam, one of the project supervisors, he advised me on the situation, but he had a contact at Delmarva in the gas engineering department. Adam assured me that the matter would be promptly resolved, and it was. 20 minutes after his first call to me informing me of the issue, Adam called back to let me know that Delmarva would be to my home in 10 minutes. Sure enough, 10 minutes later, the Delmarva truck rolled up. Their man came downstairs, inspected the tags on the pipes to verify that the county had inspected and approved the work, and then he installed the gas meter and turned on the gas. The new furnace fired to life, and my home had natural gas heat for the first time, and natural gas hot water too. The entire experience with Schagrin Gas was a positive one. Every person involved in the project was courteous and professional, and I would not hesitate to work with Schagrin Gas again in the future. When I am ready to replace my aging A/C system, I will be giving Schagin Gas a call to have them handle that project. VERY HIGHLY RECOMMENDED.

From start to finish....a great experience. Had complete HVAC system installed and the crew were…read moreamazing---install on time and everything cleaned up....would never know anyone worked through a major installation. Pricing better than multiple comparisons with great Energize Delaware rebates and tax credits. Highly recommended!