I am a new propane customer and they exceeded my expectations. They answer the phone, they do what…read morethey say they're going to do when they say they're going to do it, and they offered a good price. Plus, they're local.

Really frustrating company to work with. They were hot and cold. Some of their people were great…read morebut they were apparently short staffed and I would go weeks without an update. They leave a lot to be desired. It was a really disappointing experience.

FYI, I know this company as Pep Up Propane. However, it is my understanding that initially it was…read moreAnnapolis, propane and fuel, which is why I am posting my review under this listing. We just had a whole house generator installed, and this is the company that we used to set up and fill the propane tanks that will power the generator. The initial delivery of the tanks was coordinated by the generator installation company, however, from the day of tank delivery up until now everything has been fantastic. Dennis, the delivery driver who brought, installed, and filled the tanks up was very helpful. He answered all of my questions and took great care to install the tanks in a manner that was safe and in the location that I needed. When dealing with the staff that has handled everything else when I've called, I've been incredibly impressed. I initially spoke to Lynn, who just like Dennis, patiently answered all of my numerous questions. She explained the process of getting us set up with our own account and what to expect for the next steps in the process. Now that everything is up and running, I had the pleasure of speaking to Mary yesterday. Again, Mary was very helpful, professional, but also very friendly and personable. I love supporting locally owned small businesses and I'm so glad this is the company that the generator installation company works with because I could not have picked a better company to service my tanks! If you're looking for a propane company, definitely give them a call. Their prices are reasonable, the service is great, and I have been very pleased already.

Fast, couteous delivery in snow and ice today. $259.9/gallon with neighborhood program.read more

I wish there was a zero star. The sales person came to inspect before filling the tanks and advised…read moreme to replace the piers. Charged me $75 for no reason and asked for $1300 to replace the pier. Suburban came and filled the tank and the tank didn't need any change.

We've been leasing a 500 gallon propane tank for years. Along with the lease came the Higher…read morepropane costs. Long story short...we finally were able to Purchase the tank from our propane company. Sharp energy was referred to me by a couple of friends. So I gave them a call. I had the pleasure of meeting Richard S. who came out to assess the tank and send us a quote. During his assessment he discovered the tank did not meet industry standards. Fortunately I did not purchase the tank at that point and was able to get the problem solved before I "Bought it" as part of the purchase. Our propane company came out quickly to resolve the issue. A recheck by Sharp found it was still not correct, again our company came out to address it again and again it failed. Richard sent a Sharp tech out who identified a bad grounding site, cleaned it up, retested and this time passed in flying colors! If Sharp is willing to do this before I'm a customer? I can't wait to be one!!! The cost savings is almost staggering between what we were paying vs Sharps pricing. I've got nothing bad to say about our current propane company, they've always been responsive and friendly, but it's nice to know Sharp Energy is too at a lot less money!

These are the greatest organization to get your propane. They are understand customer service. We…read morehave tried other services in the past, but they rate second best to Great Valley .

Fantastic service. They are very prompt with their service and professional…read more We left our outdoor propane grill on. The grill drained all the propane from our tank. They were at our home with in 24 hours to fill our tanks. Please note this was not an emergency call as the propane is only for the outdoor grill and indoor range. Thank you .

We have purchased our heating oil for three properties from this company for somewhere between 7 to…read more10 years. They have us on auto delivery and they're always on top of our delivery timing needs. The drivers are great --courteous and friendly. And anytime I have had to call the office the owner and staff are really helpful.

I would strongly recommend avoiding Gerner Energy. Our experience with their billing practices and…read moresubsequent customer service was abhorrent, and I would frankly never trust this company with any matter again. We called Gerner on 8/12 regarding a propane leak in the line that goes into our generator. We shut the line off in advance of calling Gerner. We were explicitly told during this call that there was a diagnostic fee of $139 and that the technician would diagnose the problem and Gerner would provide us with a quote BEFORE any repairs were performed. We agreed to a service call on that basis. The technician came to our home same day on 8/12 and was at the house for a little over an hour. He diagnosed the issue and, unknown to us at the time, performed repairs without our knowledge or consent. There were no new parts on the line when we checked it later that day, so naturally we assumed that Gerner was going to provide us with the promised quote and that we would schedule repairs from there. Unfortunately, that did not happen. On 8/17, we received both an invoice and a $417 charge on our card for those repairs. The invoice provided no meaningful explanation or itemization of how Gerner arrived at $417. Even more absurdly, that invoice we received on 8/17 stated our card was to be charged on 8/13. Apparently we were supposed to travel back in time if we wanted an opportunity to question the bill before being charged. We've spoken with Gerner a handful of times and received shifting explanations of what that $417 represents. Initially, we were told that the $139 fee covered an hour and essentially re-triggered as soon as the technician was there for more than an hour. Interesting explanation considering that $417 would imply 3 hours of labor despite the fact that the technician was at our home for roughly an hour. The next explanation was that actually $278 was the "minimum" charge and that this had supposedly been disclosed to us when we originally scheduled the appointment. It was not. Had we been told that the minimum charge was $278, we would not have scheduled the service call in the first place. Not to mention that every explanation we received from the office conveniently failed to address the fundamental issue: we did NOT authorize the repairs in the first place. On Wednesday, 8/19, my husband finally had the opportunity to speak with the owner, Kip Gerner. His proposed resolution was a $50 CREDIT to our account. We told him that this was not a fair resolution and that we wanted a refund. Kip said he would think about it and get back to us. Later that same day, he left a voicemail stating that he was willing to consider a larger credit, but the voicemail ended abruptly. We called Gerner less than 10 minutes after Kip left the voicemail and were told that he was "too busy" to speak with us now and that he would give us a call back later. It is now Friday and we have not heard from him. At this point, the money isn't even the most concerning part. It is the complete lack of trust created by this experience. We agreed to a $139 diagnostic visit after being explicitly told we would receive a quote before repairs. Instead, repairs were performed without a quote or approved price and $417 was charged to our card. When we questioned it, we received changing explanations for the bill, offers of a future account credit instead of an actual refund, and finally a promise from the owner to follow up that he simply did not keep. We gave Gerner multiple opportunities to explain the charge and make this right. They chose not to. If you are considering using Gerner Energy, I would strongly suggest saving yourself the headache and calling someone else.

I only use propane for hot water and cooking. I use maybe 200 gallons a year. I was on the Suburban…read moresite and saw the gallons delivered but never saw the price per gallon. I normally always paid by the amount text to me. I looked at the price today and noticed all the different fees charged and it totaled $6.91 per gallon! I have another vacation home and just had gas delivered the same week, it was only $2.60 per gallon! Wow, what a difference. I felt used and abused.

From the owner: Our Business Is Customer Satisfaction…read more Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 42 states.

This started a little shaky but Damian and his team corrected the issue we had with getting the…read morecargo trailer hooking up. In addition, they made sure we knew a close location to drop off the rental in the new state and called ahead to make sure we were taken car of at that location. The level of customer service I received from Damian (working from home sick) was above and beyond expectations. Thank you for taking car of us on our long move out of state. We really appreciate all that you and your team did for us.

Avoid this location and instead go to the location on W Northern Pkwy (or any other uhaul). I had…read moremade a one way reservation for the Falls Rd location weeks in advance. The day of the pickup, arrived on time to the location and was greeted by Amanda, who at first was attentive and cordial. At first she couldn't find our reservation and after a minutes she informed us that a voicemail had been left at 5:23pm the day before- less than 24hrs before our reservation pick up time. We had no record of a missed call or voicemail or email. She didn't have the details/reason of the voicemail in the computer so had to make a call to find out more. She then informed us that the voicemail was was to inform us of a change of location. Again, we checked our phones and had No record of a call or voicemail. Also, No email to notify of a change or update to online reservation. She informed that we had to go to a location 20minutes drive always. Because we didn't have a car to get there, we asked if there's was a ride or compensation since we would have to take an uber. At th is point she got defensive and combative. Accusing us of being sassy and loud, which we did not and quickly clarified that was not the intent of our inquiry. After an unsuccessful attempt to clarify the issue and get a reasonable accommodation, we left the location. At no Point was the agent apologetic or empathetic for the mixup and change in the reservation. We went to the new location in W Northern Pwky and the staff there was super friendly, accommodating, and courteous.

We've been a Petro customer for decades. They provide oil and service for a home backup heating…read moresystem. Generally, we've been satisfied with their work and products, yet we've been allowed to run out of oil unknowingly during cold weather as was just experienced this month (February 2026) which left us without heat. at its lowest, our home registered 44 degrees F! We watch the tank fuel level, but the app indicated we had 12% fuel remaining when the tank was empty. Yikes! Thus 3 stars for Petro - the organization and system. Good News: Dee Dee from Petro in Baltimore County showed up within 24 hours of our call for emergency service. She checked the entire system, dropped 20 gallons of fuel, restarted the furnace and waited until heat was reliably being produced. She was thorough, professional, and tidy. Amazing technician that represented the company well. She deserves 5 stars! So, we've learned to watch the tank gauge more carefully and ask for DeeDee if/when we ever need service again.

I am writing with a second formal complaint regarding Petro's service at my home and to demand…read moreimmediate action to resolve the serious issues caused by your technician's work. On or about [date], my home ran out of heating oil and I was left with no heat. I contacted Petro and was informed that my tank was empty. Petro dispatched a technician to address the no‑heat condition. Your technician stated that he would put approximately 10 gallons of diesel fuel into my system "until my delivery arrived" and then proceeded to run the system. As a direct result of this action, soot was blown through my vents and into my living space. My walls, ceilings, and other surfaces are now covered in soot. I have never used diesel fuel in my tank before and relied entirely on Petro's professional judgment as my fuel provider and service company. Since this incident: My home has visible soot on walls, ceilings, and surfaces. My vents and air ducts have been contaminated and require professional cleaning. Members of my household have begun experiencing symptoms (such as [headaches / coughing / breathing irritation - describe briefly and truthfully]) that started after the soot and fuel exposure. A technician came out on [date] to "assess the problem," but as of today I have not received a clear written explanation or a concrete plan to fully remediate the damage. Because the contamination and damage arose from the actions of Petro's technician while servicing my system, I expect Petro and/or its insurer to take responsibility and promptly cover all reasonable costs to restore my home and protect my health. Specifically, I am demanding that Petro: Pay for a professional cleaning company to thoroughly clean all affected walls, ceilings, and surfaces to remove soot. Pay for professional HVAC and air‑duct cleaning, including cleaning and inspection of the furnace/boiler, flue, and heat exchanger to ensure safe operation. Pay for repair or replacement of any equipment or personal property damaged by soot or by the misuse of diesel fuel. Reimburse any reasonable costs for temporary lodging and alternative heat if a qualified contractor or medical professional determines that my home is unsafe to occupy during remediation. Reimburse the reasonable costs of medical evaluation related to symptoms from this exposure, to the extent covered by your liability insurance. I am in the process of obtaining written estimates from professional cleaning and HVAC companies and will provide copies, along with photos and any medical documentation, upon request. Please confirm the correct mailing or email address for submitting this documentation and the name and contact information of the person handling my claim. This is my second complaint about this matter. The lack of heat and the soot contamination have significantly affected my use and enjoyment of my home and my health. I am asking that Petro open a formal claim, assign it to a specific representative, and provide a written response within 10 business days of receiving this letter, confirming: The claim number and assigned contact person. Whether Petro accepts responsibility for the damage and contamination. The steps you will take, and the timeline, to fully remediate my home and address the costs listed above. If I do not receive a satisfactory written response within 10 business days, I will have no choice but to pursue further remedies, including complaints to state consumer protection authorities, a claim with my homeowners insurance, and consultation with legal counsel regarding recovery of all damages. I prefer to resolve this matter directly and cooperatively with Petro, but I need prompt, serious action to address the damage and health concerns your technician's actions have caused.

Reported to Attorney General's Office as well as FTC. Employee committed identity theft and fraud…read morein signing me up for a recurring plan without my knowledge or consent. After 2 months of trying to get this resolved, the area manager called and stated the employee admitted to setting up the fake account without my knowledge. The manager said that he was sorry but still wanted me to pay (a discounted price) for the delivery they made without my consent, knowledge, or order. When I informed him that I reported the fraud to the appropriate state and federal agencies he stated that he has contacts in all of the local area including HVAC and he will remember this for the future.

When a company makes a mistake, acknowledges is and corrects it to the customer's satisfaction,…read morethat is a company that we all want to patronize. Thompson Gas is exactly that kind of company and after their representative took lemons and made lemonade out of a bad situation, I completely support them and look forward to a good relationship with this company. Kudos to Thompson Gas.