The shenanigans with this company continues. We received a bill in the mail for a propane tank at a…read moreproperty at which we closed out the account. First, we closed the account. Second, the tank was never anything we rented from them- it was owned by our landlord at our house- we just had them fill our tank when it ran out. It took them a few days to even begin to consider getting someone out to fill it. To be fair, the driver who showed up to fill it was excellent. To top this off, when we closed the account, back in October, they wanted to charge a close out fee. A fee to do their jobs because we didn't need their services anymore to fill a tank at a property we were no longer living at. Really? Sounds like a money making ploy from a company who can't seem to keep customers because their customer service tactics are so poor people run far far away from them. We don't even live in Maryland anymore. What a scam.

Horrible company, my daughter bought a house with an existing Suburban tank (30 year old tank) they…read morequoted her a price of over $4.00 a gallon because she was not going to use propane as her heating source. She had a new HVAC system installed and had removed the old hot water baseboard heat. The office ladies at Suburban were nasty, rude and threatening when my daughter told them she was going with another company (at half the price) even threatening to "call the county" to make sure that a proper permit had been pulled (it had been). It took weeks for Suburban to finally pick-up the nasty rusty old propane tank out of my daughters yard. The two gentlemen who removed the tank were very nice and courteous, I felt bad that they work for such an awful company! Do not use this company their contract agreement is 8 pages long and makes sure the customer can be charged extra fees. They want to dictate when the tank is filled and how much you must spend per year. Unethical and nasty, they need to be run out of business.

Positive shout out to Pep-up/Tri Gas Oil for keeping my house and mainly safe. Yesterday the…read morepropane tank started a loud and serious leak in the back yard. Fire dept called etc, The company dispatched a service tech immediately and fixed the leak by replacing parts. This could have been a very different situation and it turned out well. Thanks to pep-up for fast service.

I use to work at Tri Gas when Lee Mac was alive. I have always ordered oil for my house for 37…read moreyears that I've lived here. The account is under my husband's name, I tried to order oil this morning and was told I can't because my name is not on the account. Tri Gas has gone to HELL. Lee Mac has rolled over in his grave.

I placed an order for 7 propane tanks. After waiting a week they sent me an appointment for…read moredelivery at between 9-9:30 am on Friday. After waiting for over an hour, I tried to contact them, but kept getting put in a phone loop that never got answered. So I had to email them. After two hours they finally emailed me back and said I didn't have an appointment. When I emailed them the appointment sent to me, they said they couldn't get to it and cancelled my order. I would strongly suggest looking into any possible other means of getting propane before relying on these guys.

I placed an order for a propane tank exchange on Sunday night. I left my old tank on my front…read moreporch, and by Monday afternoon, I had a refilled tank sitting where I left my old one! I live north of Baltimore so I was fully expecting a couple of days for delivery, so I was pleasantly surprised that my new tank was delivered in less than a day! They also refill the tank to 20 lb instead of 15 lb like at most stores. Pricing is great, and shipping is free. Highly recommended!

Hands down, the best company around. I called them bc I fired SMO. They responded quickly and had…read moremy tank filled right away. Colette treated me so well, I felt like family. I had the flu and had forgotten to hire a new vendor and was out of oil. She went above and beyond to help me. Top notch service and truly genuine people.

We hired SJ Johnson to add propane for our kitchen renovation. The install went without a hitch and…read moreI'd recommend them.

Several weeks ago, my automatic generator stopped working and would no longer crank. After 400+…read moredollars in repair it was determined that the starter and battery cables were burned out. Turns out Suburban decided to disconnect my tanks 3 of then because I owed $105.00 dollars. The young lady that took my call indicated that the tanks belonged to the company. I said yes but the 3 hundred gallons of fuel is mine. She didn't care, I have no idea how I owed $105 because I have auto pay, but to get my fuel that is being held hostage I paid by credit card. I was then told it will take several days to remove the valve locks since they have paying customers to service first. So, when the fuel is gone so is Suburban. If you live in Anne Arundel County, I suggest you find a local propane supplier. Also, I can't give a lower rating than"1"

Can I give negative stars? If I could i would give them a negative ten…read more Sadly, I've been a customer for about ten years and always have issues. I keep running out of propane--even though they're supposed to monitor it to prevent that. Their billing process is a complete disaster. I'm supposed to be on a monthly billing plan, but all of a sudden, they changed it without notifying me. Then they deducted a grand from my account and blamed me for it. Every time I deal with them, it's a complete mess. And pray to GOD you never have to speak with Sue on the phone--she's by far the rudest, nastiest person you'll ever encounter. She talks to you like you're trash and stupid. I don't think she got the memo that she shouldn't treat customers like garbage. The entire situation with Suburban is an absolute joke. I highly recommend choosing another provider, as this company is completely incompetent. I'm not the only one who thinks so--the delivery drivers tell me horror stories every time they come to my house.

When we were not even able to get through to our propane delivery company emergency (suburban),…read moreTaylor Gas was straightforward with an immediate response,set us up for a same-day emergency delivery, Leah Rea was on the Sunday went above and beyond to get us the help we needed!

My service was wonderful. Technician very professional and friendly. The fireplace looked wonderful…read moreafter its yearly maintenance. I recommend the Gold plan it is worth the money to me.

I wish there was a zero star. The sales person came to inspect before filling the tanks and advised…read moreme to replace the piers. Charged me $75 for no reason and asked for $1300 to replace the pier. Suburban came and filled the tank and the tank didn't need any change.

We've been leasing a 500 gallon propane tank for years. Along with the lease came the Higher…read morepropane costs. Long story short...we finally were able to Purchase the tank from our propane company. Sharp energy was referred to me by a couple of friends. So I gave them a call. I had the pleasure of meeting Richard S. who came out to assess the tank and send us a quote. During his assessment he discovered the tank did not meet industry standards. Fortunately I did not purchase the tank at that point and was able to get the problem solved before I "Bought it" as part of the purchase. Our propane company came out quickly to resolve the issue. A recheck by Sharp found it was still not correct, again our company came out to address it again and again it failed. Richard sent a Sharp tech out who identified a bad grounding site, cleaned it up, retested and this time passed in flying colors! If Sharp is willing to do this before I'm a customer? I can't wait to be one!!! The cost savings is almost staggering between what we were paying vs Sharps pricing. I've got nothing bad to say about our current propane company, they've always been responsive and friendly, but it's nice to know Sharp Energy is too at a lot less money!