Dealing with Charter Radiology over the past two months has been a nightmare. I do want to shoutout…read moreKJ from the billing department and the front desk ladies at the Columbia location. One of the front desk workers (a male whose name I'm not sure of) called me on the way to one of my appointments and told me I owed Charter about $800 more than what I had already paid as a copay, which I paid the previous day, January 30th. I wouldn't be able to get my procedure done without paying. I'm aware of my insurance coverage and told him that I thought this was incorrect. He began to talk over me. I needed the MRI done, so I paid the money when I arrived and asked for an itemized receipt. He told me he couldn't give me one and that everything would show up on my patient portal. It did not. When I followed up with my insurance company, they shared that Charter Radiology incorrectly billed them for my MRI services and did not provide information on how much the actual services were on the claim. I knew I overpaid Charter Radiology and contacted them to resolve the issue. They resubmitted my claim and still held over $800 of my money. KJ in the billing department was really helpful in moving this issue forward but this morning I saw that the pending transaction from Charter Radiology to my credit card was cancelled on their end and they still owe me $821.81. I tried to be patient and resolve this issue privately, but customers need to know that this company is dishonest, has a staff member who bills incorrectly at the Columbia location, promises a refund and then rescinds it. This issue has been ongoing from January 31st. It is now March 20th. When will my $821.81 be returned to me?

The front desk never answers the phone; it's always an answering machine " answering other…read morecallers". I called about 10 times, the same result. The front staff girl was not professional. She knew I was waiting to be called to the desk, and she was talking on the mobile, not paying attention to the customers. The owner must do something to make sure their office is professional.

Professional medical imaging, welcoming staff. Clean facilities. Easy parking…read more I needed some non-invasive specialized medical imaging, and it was easiest to stay within the Johns Hopkins network. This office was easy to find, behind another building off Little Patuxent in Columbia MD. There was parking right out front. I arrived a little early, (Jun 2026), hoping to get to another appointment immediately afterwards, and they were able to accommodate me. The staff was professional. I felt well informed and well cared for. Results were provided within a couple of hours! That's very nice.

First time getting my mammogram here per OB recommendation. Was going to another place for years…read more Immediately, I was greeted and was taken cared of right away. Tech is/was wonderful. She is/was very patient, gave clear and calming instructions. Calming demeanor - which is awesome especially when you are having your boobies squished. Felt at ease right away. I highly recommend this place. Very clean too.

My experience here has always been efficient and straightforward. The technicians do their job wellread more

Went in for a sonogram for possible gallstones. Started with making an appointment. I almost made a…read more3pm appointment but the call center attendant warned me to not make that appointment as I needed to fast and made sure to get me an appointment by 10am. I was very thankful for him not just recommending the first available appointment. The paperwork online was also very easy to upload and streamlined the check in process. When I got there for my appointment, they checked me in and I waited all of 5 minutes. Once being scanned, the techs were very friendly, professional, and made it feel like nap time for a tired mom. The only negative which I don't consider a true negative, was it was my techs first day on the job so there was a supervisor teaching her and it took longer than what I think a normal appointment would be. But better to train techs right than to not teach them and have bad service?

I've been here since 3:50 for a 4:00. It's now 4:40. I was told I that the tech would see me in 5…read moremins. Well that was 20 mins ago. Front staff are nice and efficient. Not so sure about the tech.

I needed an MRI of my shoulder. I went on a Wednesday, and after an hour, the tech was having…read moretrouble getting clear images, even after many attempts at re-positioning. She was very apologetic, and asked if I could return on Saturday to have another tech try. The staff were very friendly, so I decided to reschedule. I made an appt for 12:30. After waiting 30+ minutes, with no sign of the patient before me finishing up, I requested my referral back and left. I should have trusted my gut the first time and not rescheduled. Will not return!

Friendly & helpful staff - the facility was clean and Scan results were ready in minutes…read more I would recommend to a friend.

This is my 3rd time here and I absolutely love this place. The first time I came here, I came…read morebecause it was close to my job. The other 2 times I came was because I chose to. First and foremost, I have never had to wait. There aren't 10 or 11 people with the same appointment time as me. I check in, get my MRI, and I am gone. The staff is very friendly, have a great sense of humor, and they have a welcoming environment. I wish they were a doctor's office, because they have the concept of not keeping the patient waiting down to a science. The facility is clean and they always have Brock's candy in the candy dish...just an added bonus...LOL. So if you are in the need of an MRI...go here, I'm sure you will not be disappointed.

I've unfortunately had numerous MRI scans from knee to spine. Every instance has been efficient…read more Personnel are always pleasant. The changing rooms adequately sized to secure your belongings. I appreciate that they are open late to accommodate work schedules. It can be claustrophobic when inside the machine. The machine is noisy but they give you foam earplugs as well as an over the ear headphones to mute the sounds. I find the sounds are like white noise and am able to relax knowing that I won't be bothered during the procedure.

Everything was seamless from start to finish. Everyone I interacted with was professional, kind,…read moreand helpful. The pricing was transparent and straightforward, which is honestly hard to find these days. The radiologist was especially wonderful. He was patient, took the time to explain everything thoroughly, and helped put me at ease despite my nerves. The results were provided quickly and were very thorough. Overall, it was an exceptional experience, and I would highly recommend MRI of Reston to anyone looking for quality care and a great patient experience.

If you go to this location, be aware that their entrance is actually around the back of the…read morebuilding. I arrived at 6:30am for my MRI appointment and there was no signage regarding how to enter the facility. I had to discover the entrance for myself when the front door unlocked at 7:00am. Once I entered the office the nurse on duty told me that their MRI was not working and did I get their voicemail. I, of course, did not. It would have saved me a trip. Sheesh. Seems like a shoddy place to do business with. I had no interest in re-scheduling and wasting more of my limited time. Will be seeking a refund from the service that sent me there.

Avoid this place like the plague. They've spent the entire year not returning phone calls,…read morerescheduling, canceling on me before finally letting me know hours before the appointment that they don't take my insurance.

I was terrified after doing a closed MRI and finding out that I laid there for half an hour in…read moretears and uncomfortable, that the machine had broken down and my images weren't saved :'( I was so relieved when I found this location had an open MRI! I was still a bit nervous but the technician was very friendly and accomdating. I was thrilled when I woke up and heard the machine stop shortly followed by the door opening :-)

Needed last minute xrays. Only had a screen shot of the script. The front desk sent me a link which…read moreallowed me to upload it for them. That is a pretty amazing feature. Clean. Staff is nice. Love that they have plants in the waiting room and kid friendly tv shows. Will go again.

Had my mammograms done here the staff is very friendly and it is very clean. The wait was not long…read moreeven though I was early for my appointment