2:30 minute wait time for literally a five minute procedure. It would probably have been longer…read morethan that, but I finally walked out. I was told :45 minutes at check in. The wait times before Covid were horrible, now they are intolerable.

Excellent care and customer service. Lots of new construction going on here and updating and…read moreremodeling. We came for an ultrasound for my son. The check in process was simple and quick. The staff was friendly and knowledgeable and explained the entire process step-by-step. They made sure my son felt comfortable and was relaxed. The parking lot is a bit away from the building, so bring a stroller or wheelchair if you need to assist those that have issues walking, there was a café here for meals snacks I smelled hot food but we were just in an out so I didn't eat or drink anything.

I am 74 years old man, that have a tear in my left shoulder rotator cuff. Pin is so severe that it…read moregives me chills. I can't move my left hand. Injections have not helped and medication for pain doesn't help. St Francis MRI department schedule my MRI for close to two months, because I have defibrillator that is safe for the MRI.  Previously, I have had MRI at St Francis for my spine with no issue.  I have gone to the MRI department and called too and begged to do the test.  No action taken, it seems St Francis schedules MRIs that easy to make money faster.  Honestly, the way that they behaved, MRI department didn't care how much pain I have and they left the schedule for two months. Well, it is business and that is what they care. It is unfortunate.

I've been here a few times with my adult children. The people working here have always been very…read morekind and helpful. We've been in a room for a few days and here for diagnostics. Each time, I feel, the level of care has been very high. It's a stressful situation when you or a loved one isn't feeling well. I may be a bit more forgiving because we've been to so many hospitals over the years. If I was needing to stay in a hospital or needing diagnostic work, I would request this place. I do live over an hour away, that's how impressed I am with them.

After surgery, I was admitted to the 5th floor for an overnight stay. The nurse at night didn't…read morehave alcohol swabs or flushes when giving IV meds. She used a curos cap on the port before connecting the med. The day nurse popped all my meds in a cup and couldn't tell me what they were. I had to pull out my night meds and thyroid meds as you shouldn't take Levothyroxin with food. Med reconciliation did not happen. I could not get up unassisted and walk to the bathroom and no one helped except one tech at night. I could not void due to urinary retention and they did nothing for it, not even a bladder scan. I was discharged with very little education and with my bio button still on. The hospital is in poor condition and dirty. Prior to surgery, I used the bathroom in pre-op and there was urine on the floor.

B they have been taken care of my care since recent didn't work and I contracted endocarditis their…read moreinfectious. Disease department is outstanding. I recently met the Cath Lab team. They have been outstanding. The Text were great my surgery Nurse Alison was amazing She is it very attentive and personable knowledgeable . The Dr.Casaris was outstanding he came to talk to me plte and post procedure he I s very attentive and knowledgeable to all aspects of procedure.

update : I had the unfortunate opportunity to be here again,…read moreafter falling and clunking my face on the piano. Emergency is never a good place. I want to compliment RN Issac and KiKi, what ever she is. This was HB 8, corridor I believe. Now, a P.A. is over an RN. Issac explained to me that it varies state to state and even hospital to hospital. they were busy as usual and parked my emergency cart against the wall in HB 8. For the time I was there I saw and heard a lot. I was a bloody mess but no one seemed to care. no blankets offered until Kiki came along and that was nearly dismissal time. But besides all that I want to give St John a massage. Cologne. When I was there shortly ago an ER nurse walked me to the bathroom. I nearly gagged she smelled so offensive, I wondered how her coworkers could take it. like a realllly strong deodorant is all I can say. Here in HB there a hefty "guard" who'd stroll through wafting whatever he was wearing. sick/ wounded people should not be subjected to these conditions. It's a medical facility, not a NY cab, no offense, not all cabbies.

Absolutely love my hematologist Jennifer trottman; she's very through and helpful in making sure I…read moreunderstand my hemochromatosis. I'm now on a phlebotomy program at this center vs Red Cross making me anemic when my super power is iron as she says lol. I thank goodness I got her as my Dr as she's extremely nice I'll be sad when/if she leaves this practice.

This is where my husband and I go for my lymphedema treatment with the occupational/lymphedema…read moretherapist I have had since January 22nd, 2025. They have been great and make us both feel welcome and my therapist finds ways to get my husband involved in my care on the home side of things. She has taken the time to walk him through the steps, which is great! As a breast cancer survivor, battling lymphedema as well, I can highly recommend them, for their caring demeanor, spousal inclusiveness, and being their to fight and advocate for their patients when needed. One of the biggest blessings is they are also their to listen to you as well, no matter what you are going through. They become part of your extended family when all is said and done.(Thank you Audrey. You have been the best blessing to Michael and I during this journey.Welcome to our crazy crew).

On or about March 4th 2026, The admission nurses were…read morelaughing and talking shit so I could hear them. Basically in my face. "Why is she here!" "Oh my god? So dramatic!!" First of all, using the lords name in vain in a holy place isn't very nice. I'll tell you why I was there you two dumb c's, My drink got spiked, I fell and hit my head and needed a CT scan. How about do your job or don't be a nurse if you like to bully people. The doctors and nurses when I actually got admitted to REAL health professionals was phenomenal. -Tiffany Stutzman

First of all, I get that nurses were just doing their jobs, and they did great, but every doctor it…read moreseems threatened to call DHS and the police because of a false positive. We even brought in the device that gave us a false positive. But we were still threaten with DHS and Police calls because we didn't want our child spinal tapped, and pushed multiple antibiotics over a 48hr time. I get being safe, but this was taking it 10 steps too far.(every test came back negative) Even if he had a serious condition, we would've accepted our stay, but they didn't even tell us what was happening. They didn't tell us about admitting the child until we agreed to do the test(mind you they already used a DHS card). Even when we approached the 24hr mark, we were then told our stay would be 36hrs, and at that mark, it was magically extended to the 28hr mark. We are generally respectful to doctors and their opinions, but when they there is no sign of neglect or abuse, and mentioning DHS the very first time we meet is wild. And then Saint Francis doubled down on the threats if we didn't put our child up for the rest of their tests. My child just wanted to be home, because we weren't even sure if there was anything wrong in the first place(we were just being safe) and all there results came back negative, we were still shamed about leaving. I don't trust the doctors here, they seem like they are trying to achieve a financial goal rather than providing care, and using threats of police and DHS to get their way.

I am an outpatient at Brookhaven Hospital. As far as I…read moream concerned, they have by far, THE BEST outpatient service!

our son has been there for almost 3 years with zero improvement! He has not been moved level one…read more and they do not seem to reevaluate his goals! He can still play guitar and teach you physics. Again, they need to reevaluate his goals and expectations in order for him to move forward instead of just keeping him hospital!

I'm wrapping up my second procedure here. The first was outpatient and my most recent kept me here…read moreovernight. I have to say that the PEOPLE are what make this place stellar!! Everyone is extremely nice, concerned, and dedicated to patient care. I wouldn't hesitate for a moment to come back here in the future!!

Pros: My friend recently had surgery and I had an inpatient stay. I've never been here before, but…read moreit was actually better than I was expecting. The nurses were very attentive. They made sure to check on him every hour. He liked the food. The room was clean. Cons: no complaints.

Amazing care I had both times I was in. I was in 9 days the first time and eleven the second time…read more Food was great!!!!

My nephew is in the burn center receiving care.at the moment…read more The staff has been amazing.