This place was so wonderful with my mom who was having issues with her hearing aids. The young lady…read morewho helped her cleaned her hearing aids and worked on her app so she could hear better. Unfortunately she has trouble with them on & off.

The nicest and most helpful office ever! My mom dropped her hearing aid and it was not working…read moreproperly. However she bought them while in another county so we were expecting to pay a hefty fee to fix them. Karisa who took our appointment called the hearing aid manufacturer and after some research, discovered that my mom's hearing aids were still under warranty under an international program. She sent them out to get fixed and it was all still under warranty so shipping and repair was all covered. I would definitely recomend this office. The staff seems to actually care about providing the best service and there is an actual on site doctor of audiology vs a tech which is what you might get at a big retail store.

I needed to be seen by an ENT. I selected AZ Desert ENT after reading the reviews. I was going to…read morebe a new patient so I expected a little bit of a wait to get an appointment, so I was very pleased they had an opening the next day. From the minute I arrived until I left, the staff were helpful, knowledgeable and professional. Check-in was fast and easy. The medical assistant was friendly and efficient. Unfortunately I don't remember her name, please let her how much I appreciate her care. Stephanie Watson was amazing, she eased my concerns and was so gentle to my sore ear. Jacqueline McLeod! Wow! I needed to have a scope done (I hate those things!) She was so gentle and the procedure was quick. Less than 24 hours and I feel much better. I am so impressed with the care I got. I highly recommend this medical group.

They billed my Insurance $1078.26 for a nasal endoscopy that took 90 seconds. Twenty seconds for…read morethe spray to numb my nasal passage ten minutes of me sitting there waiting to get numb with nobody in the room and 90 seconds with the thing up my nose for a thousand dollars. Now I have a bill for $218.88. Where the hell is the doctors or anybody's responsibility to let us know that there will be a charge for all of these massive services when we are going through insurance company and think we have good insurance!? Thank you Blue cross blue shield and thank you, Arizona desert ear nose and throat- for nothing.

Horrible. Cannot speak with anyone..you leave messages no one calls you back. I went in irdered…read morehearing aides in April and they never placed the order and no one knows anything. I would not recommend anyone to go here

We had an appointment booked for a few weeks for our baby to be seen and they didn't tell us till…read morethe day of his appointment that they don't take babies. But they booked us knowing his birthday and even took the $45 copay beforehand. Definitely don't go here, they don't know what they're doing it was very poor service.

Absolutely the worst. Do not do what I did and basically get swindled. Eight Thousand dollars and…read morethe right one never works, the left unit generates ear piercing feedback. They are so completely unreliable. If you have to travel like I do and attend meetings and training sessions, you're just going to end up embarrassed, when they just decide to stop working for reasons unknown. When you stop by the store, they put on a big show, but they never really explain any of the technical issues that could be occurring. They just hand you back the hearing aids, tell you to stop by in a few months. Unfortunately in about a weeks time the units have issues. It's just on going with these things. They told me at one point the units were collecting ear wax. I purchased the cleaning device for approximately two hundred dollars. No change, no help. I contacted the company, and their response was to send me a PDF user's manual that doesn't even address the issue of units that don't operate. The manual only addresses paring issues. So to anyone considering this product, I would have to strongly urge you to explore other options. I'm currently out of the country on business, and I have to stop by a local hearing center, and try to get fitted for something, because these things decided to stop working. This was an Eight Thousand dollar rip off. Don't end up like me.

I have used Miracle Ear for years. Can't say enough about the quality of help and service they…read moreprovide. Anytime I have had a question about h. aids or syncing, they have been very helpful. The staff of efficient and professional. In fact, when I couldn't sync to my TV, they actually came to my home to help. Jack M.

My experience with SoundPoint in Goodyear was exceptional. Bob is so knowledgeable and professional…read moreand always helpful. I love my new hearing aids and am sad to take them off at night to charge. I would recommend SoundPoint to anyone looking to improve their hearing. Ann Byrne

Exceptional service; this is my second year with SoundPoint and they never disappoint! Educational,…read moretraining and state of the art equipment.

I moved my daughter out to ASU from out of state and had forgot my Oticon hearing aid charger for…read moremy rechargeable hearing aid. Being it was a Saturday, no audiologists were open. On a whim, I called Chris. Not only did he answer on a Saturday, but he was able to meet me and provide me with the charger I needed! What a lifesaver! He was professional and went out of his way to help me. I definitely recommend him!

Wonderful home experience for my 92 year old client! Chris was professional, competent, and had a…read morewonderful bedside manner. We will be using him again!

I've seen Dr. Taffet since I was a child and now as an adult I feel super confident in him and his…read moreoffice. I went in without a referral to see him for breathing issues and same day he was able to DX me and walk through my treatment plan. I am post op day 5 from my procedure and feeling better than I have in 20 yrs. The office staff was amazing and so understanding when scheduling this procedure. Highly recommend Dr. Taffet and his office.

1 Star I rarely…read moreleave 1-star reviews, so when I do, it means I was genuinely dissatisfied with my experience and would not return. To be fair, I had a positive experience with Dr. Taffet, and my son's ear tube surgery at St. Joseph's went very smoothly. However, the repeated issues I encountered with the front office staff and communication ultimately overshadowed the positives. My first experience with the office set the tone. I arrived 7 minutes late due to traffic within their parking lot while trying to manage a sick one-year-old with a 101-degree fever from recurrent ear infections and a very active two-year-old. I understand that I was late and that office policies must be followed, but the front desk employee was extremely dismissive and showed no empathy for the situation. I was turned away and told to come back later that afternoon. Another concerning experience occurred 15 days after my son's ear tube surgery. He developed what we later learned was an allergic reaction to anesthesia. When I called the after-hours line on a Saturday, I was told they only assist patients who are within 14 days of surgery. After explaining the situation, the representative eventually agreed to help but repeatedly stated that she would "get in trouble" for doing so. As a worried parent, that was not reassuring. The most frustrating experience involved my son's ongoing ear infections after tube placement. Multiple antibiotics had failed, and I left a voicemail explaining that I work night shift, sleep during the day, and I asked that my husband be contacted ASAP. No one called him that day. When I woke up and called the office, I was met with some of the rudest customer service I have experienced in healthcare. I was given no help before the office closed. My son spent the entire night awake and crying from an untreated ear infection. The next morning, we were simply told to use Ciprofloxacin ear drops that we ALREADY had at home. This information could have been communicated in under two minutes the evening before and would have saved my son a painful night. My baby developed full body hives immediately following his surgery, and we thought the cause was the Cipro ear drops, so that's why I was hesitant to give them. Turns out it was just the anesthesia, but we had no way of knowing that until we tried the Cipro drops again. I have worked in healthcare for 10 years, and what stood out most throughout these experiences was the lack of communication, empathy, and basic customer service. While I appreciated Dr. Taffet and had a positive surgical experience, the repeated issues with the office staff and follow-up care were significant enough that I would seek a different ENT provider in the future.

Had a great experience @ Freedom Audiology.Dr.Collin Cordery and his crew were amazing and…read moreempathetic.They are so knowledgeable and explained everything regarding hearing aids,and answered all my questions without pressure to purchase anything.I'm very happy being their patient And strongly encourage anyone to pay them a visit.

Very NICE Dr. Collin Cordery of Audiology in Goodyear. Quality care and no high pressure sales!!…read moreTests and results shared and explained with recommendations for different brands of Hearing Aids. Insurance was all handled by the office. Freedom Audiology office is very nice in a great location in Goodyear. Great Experience !!

Incredibly professional staff that truly know what they are talking about. One of the best flight…read moredocs I have ever dealt with!

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