I called Supreme on Thursday evening 6/18 with an emergency. AI answers the phone and sent me in a…read moreloop, "I'll connect you with someone" and back to Charlie. they do not provide any information as to regular hours, emergency phone numbers, nothing. AI made 3 appointments for me for Friday, Saturday and Monday. No one showed up or called except for this morning only to tell me they had no one to come fix my problem. Even the office manager lied to me (sadly, not the first time). This is not the first time AI made an appointment then someone called to tell me they had to reschedule. I wouldn't recommend this company to my worst enemy. They get a zero from me as far as customer service. Their prices are high, they don't follow through with promises and dealing with a system that seems as if a 3rd grader set it up is more then enough red flags to send me running for a new HVAC company.

I paid over $3,000 for my A/C repair. I heard the technician…read morebanging in my addict while installing a new heat pump, but I didn't find out until till there was flooding in my basement that he had broken the drain pipe and left it that way! At my insistence, they finally came back out replaced the pipe and pump, but denied their responsibility, saying it was my equipment that caused the leak, so not their fault, but they broke my equipment! They continue to deny responsibility literally years later they finally had the air ducts cleaned to remove the mold that developed from the leak they caused and offered to pay me half of what it cost me to repair the wall and the water damage downstairs, but still delayed every chance they could! They are experts at gaslighting not AC repair .

We've been happy customers of ABC Burglar Alarm Systems (now part of Pye-Barker Fire & Safety) for…read moreover 25 years! The phone reception staff are respectful and usually quick to respond when I call with a question or concern. And the service staff have helped us troubleshoot our home security system over the phone several times with clear instructions, which we really appreciate. Over the years, the service has been affordable, and even now competitive. The technicians are both patient and skilled--especially with our older wired and wireless system. They really know what they're doing and treat us and our home with care. We stayed with ABC Burglar Systems this long for a reason -- they're dependable and trustworthy!

Incredible company. Outstanding customer support and Christa is very responsive and is our…read morefrontline support rep. Thank you!

My service was excellent. They brought 5 TV's to install with new Verizon FIOS service and it all…read morewent smoothly. They borrowed my phone to show me how to do the setup on the Verizon app. They also gave me contact information for any needed follow up. All in all outstanding service!

While they were responsive during the home build, and for the first year thereafter, efforts to…read morereach them have been unsuccessful. E mails , voice mails for both sales and services, go unreturned. I do not believe in writing bad reviews for small companies, but I am hoping this will get somebodies attention and will return my calls and messages.

We were really impressed with the excellent results we got from Extra Clean. The windows were…read moresparkling when they finished. They cleaned all 30+ windows in our house inside and out. They also did some door mirrors that we had forgotten to ask them about. They wiped the screens down, wiped out the window sills and did an overall great job. Very nice, professional team. They were fast too!

Again I have to rage about this company. I called 4 pm Thursday night for an open house on…read moreSaturday. They came 8 am Friday did all the windows and then some. One of the cleaners took the time to help peel off blue paint tape on a storm door! Windows were so clean and shiny looks like no glass in the window panes!

UPDATE ALERT! THIS…read moreCOMPANY GETS ZERO! STARS! The woman who answer the phone and rides with her husband is the most rudest woman I have come in contact with in a long time. She didn't want to answer any of my questions she said I was asking too many questions concerning my air conditioning unit. She tried to force maintenance service on me when all I wanted was my unit fixed at the time. She refused to let her husband fix my unit. He was going to FIX IT. SHE TOLD HIM NO! You are not fixing it. She wanted me to maintenance done now and without me getting maintenance done I could not get my unit fix the drain was clogged, they saw a problem. So she stormed out the door tracking all kinds of dirt on my carpet as she left and said she would bill me , really please this company is a two person company her customer service was unacceptable. ttwice before going to Lucas air! UPDATE ALERT! So Lucas air responded to my review and told 95% lies. 1. As we all know the weather has been chilly and my air was off for over 24 hours so I did not continue to run my air. 2. I NEVER got irate with Lucas air, Lucas Air got irate with me because they wanted me to purchase a maintenance package instead of unclogging MY drain. 3. The only truth in Lucas response was my carpet was wet, that's how I found out my furnace was leaking. 4. I CALLED MY home warranty company, reported the very rude and unprofessional service from Lucas Air, they sent out a new company the very next day and the new company fixed the furnace with pleasure and did all necessary maintenance that needed to be done to the furnace, added a easy access drain spout so the clog could be prevented in the future, ALL COVERED! Luca Air got a PARTNER VIOLATION AGAINST THEM FROM MY HOME WARRANTY COMPANY BECAUSE THEY REFUSED TO FIX MY FURNACE WITHOUT ME PURCHASING A MAINTENANCE PACKAGE FROM THEM. That speaks for itself.

almost any other company would be better than trying this one…read more Lucas Heating was dispatched by through our home warranty plan. they were very rushed while here. they rushed out leaving all their van doors open, had to run down the road yelling at them to stop. they superficially added a small amount of Freon, changed a battery and a filter. they did NOT assess the condensate trap line which should be an automatic trouble-shooting items as it needs annual maintenance. so guess what, 90 degrees outside this week and my AC still does not work. but wait, it gets better. Shantel called around 8:30 this evening. She wasn't responding to the curt but polite voicemail I left. She needed model and serial # because her techs forgot it. she then proceeded to argue with me that they added Freon and it freezing over can happen, despite my trying to describe the condensate trap. I offered to send a picture and email the info she needed, she pushed me to "just go out and read it to me". when I refused and said the techs can get that info when they come actually do their job (in a heated voice but not cussing or screaming) she stated I could get a different contractor because she doesn't deserve to be talked to that way, then she hung up on me. ..... what way, by a customer wanting quality work or them to stand by their work? to say I'm hot is, well, literal. it is still 85 in the house and is only going to get worse over the weekend. UPDATE: home warranty company filed a partner complaint against this contractor. UPDATE 2: I most certainly did NOT get nasty. You declined the opportunity to slow down and communicate via email. You want the model and serial # right then. it didn't matter what I was doing, you repeatedly asked me to go outside to get the info. the filter needed changed but was not dirty enough to cause a problem. the batteries were irrelevant as the thermostat is being replaced next week. hey but thanks for having courtesy enough to talk to your customers. PS the claim wasn't denied, they assigned a different contractor and accepted my complaint against you.

FlatPackService rocks! They were quick to respond to my request on Yelp and had the most decent…read moreprice for my request. Carlos showed up on time and was very nice; excellent customer service. He changed the numbers on my home and made sure everything was neat and clean. I would definitely call them again for assistance with my home!

I was in a serious bind moving my parents into assisted living the next day and thought under all…read morethat stress I would be able to assemble the new IKEA dresser I had purchased them. I opened the directions and freaked out knowing how much sh$&t I still had to do all by myself. I contacted flat pack furniture assembly, and Marc and Carlos worked quickly to rearrange their schedule to help me immediately. They were responsive, helpful and professional and I am forever grateful!

I'm very happy with the management of eMaidsofDC. After miscommunication with my move-out cleaning,…read morehe personally called me to reschedule. The cleaners came *early* the next day and left my apartment absolutely spotless... seriously: spotless. The best cleaning I've seen (which is hard for my aparrtment! It's a very old building on Capitol Hill and often had that "years of dust" feel). They were extremely careful and detail-oriented. I would recommend this company to people looking for great service.

I was very pleased with the service that I received from eMaidsofDC. Andre, the owner, promptly…read moreresolved my issue with a housekeeper that was originally sent and went through great lengths to ensure my satisfaction. Andre was very communicative throughout the process and was very understanding of my issue, which I genuinely appreciate as it was very easy to come to a resolution. Furthermore, Andre offered another cleaning on the house and sent his best, Miranda, who did an great job with my condo. When Miranda arrived (on time), she wore a mask, gloves and shoe covers. She meticulously wiped down my cabinets as well my stainless steel appliances. She was very careful not to scratch anything (she polished and cleaned in the direction of the grain & not against it) and I noticed she was very detailed oriented, ensuring that she went back to clean over spaces. In addition, Miranda was very polite and confirmed with me prior to unplugging electrical devices and even turning on the vacuum, which obviously wasn't an issue whatsoever. Based on the service that I received from Andre when resolving my previous issue, as well as the outstanding cleaning I received from Miranda, I would use eMaidsofDC again for my cleaning needs. Miranda was thorough, polite and efficient. And I am pleasantly satisfied with the cleanliness of my home.