While my instincts told me to have my infant's tongue tie addressed immediately, my pediatrician gave me the unfortunate advice of waiting until he was six months old. When I finally saw Dr. Patel, he explained that because we had waited so long and because our baby was more mobile and stronger, our options were not as simple and I felt like I was between a rock and a hard place. I was disappointed in myself for days. His office called and asked what I had decided, so I admitted being uncomfortable moving forward with either option. Dr. Patel, having discerned my baby's gentle temperment at our initial consultation, agreed to give us a chance to try the simple procedure that is traditionally suited for newborns with the agreement that if it wasn't going well, we'd call it quits. He was sympathetic to our situation, informative, patient and professional. We all breathed a sigh of relief when the procedure was over and rejoiced that it went so smoothly. He didn't have to do that. Most dentists wouldn't have touched our situation with a ten foot pole. Because Dr. Patel was respectful (and frankly selfless), we were able to address our baby's tongue tie prior to the onset of speech and avoid anesthesia. It was a unique situation handled very well. And, to boot, my four year old can't WAIT to have his teeth cleaned again. He LOVES it here. read more

My teen does not want to age out of here. She loves all of the staff and going to the dentist. Front office staff is super efficient - in our years there we have never had to wait past appointment time. Highly recommend. read more

Outragous charges for being a few minutes late. Double for Saturdays.. There are many other much better dentists to use. read more

Love coming here with the kids. Check-in has always been quick and easy. There is a game room for the kids in the waiting room but we have never had a need to use it as they are usually in the dentist chair in just a couple minutes after check-in. There are TVs on the ceilings to keep the younger kids entertained during the exam. And the hygienists have always been knowledgeable and give me a heads up of what they will be doing that day before they even start. One of the better pediatric dental facilities we have been to in the area. read more

Been going here for about 2 years now, haven't had any problems with my teeth, they also have some amazing people working at the front desk who are super nice. One time something broke with my braces and I set up an appointment the same week and they fixed it with no more problems. Super awesome place and gonna keep going here as long as I live nearby. read more

Excellent dental care and super patient with my 5 yo, who gets a little anxious with dental visits. We really appreciate the advice and humor as well! Thanks Mercedes and Dr. Patel! read more

Ashburn Pediatric Dental Center - Pediatric Dentists Near Me - Ashburn, Virginia

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My kids used to both love going to the dentist here. However, after 2 horrible experiences (one where my 7 yr old was yelled at and told her mom wouldn't come get her if she didn't behave while sedated for extractions). I would never recommend to anyone. read more

Mom of 3 (5,6,8 yo) visiting a new office and let me tell you about our experience. It was AMAZING! Kids felt so comfortable with the staff. Staff really has a way of connecting with the patient. Kids said if they could they would give 100 stars. Great experience from start to finish, including office staff. read more

never been so happy to have my kids age out of a practice. Dr. Joe and Dr. Patel are great, but the office staff is impossible to deal with and aggravating. billing is the biggest issue. the aggravation and frustration is not worth my time. read more

Lot's of issues of the very least was that work done continues to cause my child problems. She likes all the toys but quality dental care is not measured by toys but rather service which was lacking for us. read more

Dr. Patel's office staff is awful. By far the worst office staff i have ever dealt with in a medical practice EVER. I am so sad to be writing this review. We LOVED it here until the scheduling got mixed up by his office manager THREE TIMES. I even asked for Dr. Patel to please call me back personally to resolve the matter and keep us as OUT OF POCKET paying clients. Apparently my business means nothing to him as he refused and once again his manager said she could handle my appointment. (if she could handle it then why was is screwed up THREE times?!?!) I am VERY concerned by him not worried about clients who have now spent almost $10,000 in his practice in the last 4 years, we were set up for orthodontics and HONESTLY, I believe they cheated us out and had teeth pulled for NO REASON AT ALL! We have moved on and will no longer be visiting this establishment. Luckily I found a practice close by and the dentist herself reassured me and let me know she would always be willing to call back a client that's about to spend $5,000 as she knows its not like money grows on trees. Now that is customer service. Your office should take notes on how to treat your clients. Hopefully we actually get seen at our August 10th FINAL appointment because I have now taken off THREE days of work with nothing done yet. But also, not Dr. Patels problem because hes still getting my money. I was also told by the office manager when we reschedule i would have the very first appointment so I don't have to take the day off...... guess what.... That wasn't true either. Maybe now Dr. Patel will call me back..... The dental assistants have always been great, so there's that going for this practice.... Did get a cal at 4:01pm stating Dr. Patel would like to call me close to 6:30pm which he never did and now he has canceled our appointment and will no longer see our family. THANK GOD i already found a new provider! STAY AWAY! You write an honest review trying to get help but Dr. Patel is above all and will not take time to review your concerns. read more

Dr. Patel did a very difficult procedure on my 9 month old son today. He helped fix a tongue tie that he was born with. He an his assistant were amazing, thoughtful and gentle. I would not take my 2 boys anywhere else. The office office is really cool to boot. read more

Ashburn Pediatric Dental Center - He was very happy after as well - Pediatric Dentists Near Me - Ashburn, Virginia

Our son has been a client here for 14 years, the practice does have a bit of an assembly line feeling with many kids getting quickly seen, but has been okay for the first 12 or so years. Unfortunately, the service has been hit or miss over the years and has gone downhill recently. At age 14, our son needed sealants at an older age than normal, due to his back molars coming in late. The dentist charged us retail prices (without us realizing it.) When we received the Explanation of Benefits, the insurance denied the claim due to age (which we expected) but told us we owned HALF of the amount paid to the dentist. The dentist office representative, Prissy, said that they would NOT refund us the overpayment because the state of Virginia law allowed them to charge full price. Even though if he was 13, they would have accepted the negotiated rate from the insurance. Furthermore, because we were insured, we were not entitled to the 10% off that retail clients can receive. I feel it is very poor form to charge 100% more to a long time client. From speaking to our insurance carrier, I am also told they did not properly file the appeal with the important information that our son did not get his molars until age 14, which may resulted in the appeal not being denied. I am redoing the claim appeal myself and we will be changing dental practices. read more

Great facility for kids dental health. Love their office which is neat and clean and the fun details(game room, toy machine etc.) make young kids feel better and comfortable before their exam. Dr. Patel is an amazing doctor and easy to work with. He provides ample time and attention to discuss your concerns or answer any questions. Their help desk staff and nurses are quite pleasant and caring as well. We highly recommend Ashburn Pediatric Dental to our friends. read more

Best experience! They even accommodated my son the same due for a broken tooth. Doctor and assistants are nice and professional. Will definitely keep taking my son here. read more

I recently took my 3 year old and 18 month old for appointments. The staff was so welcoming and the office is great for the kids. Miss Rachel was even able to do a cleaning, floss, and fluoride my 3 year old and kept her smiling the whole time! Dr. Patel was great with both of my girls, my 18 month old sat still and let him count her teeth and my 3 year old asked about him the whole way home. Great experiences for my two little ones!!! read more

Ashburn Pediatric Dental Center - Pediatric Dentists Near Me - Ashburn, Virginia

I highly recommend Dr Patel and his staff at Ashburn Pediatric Dental Center. They treated both of my boys from toddler age right up to age 19. Besides the usual 6 month cleanings, they had cavities filled, molars sealed, teeth pulled, and braces. Flat screen tv's are in the waiting room and at each treatment chair and kids can pick from among hundreds of movies to watch while they wait. Dr Patel and his staff are absolutely wonderful with kids. read more

This is the first and only dental office that I ever visited with my 7 year old son. He's been coming here since he was 2 or 3 and HE reminds ME to make his dental appointments. He loves the staff, the TVs stuck into the ceiling (the coolest), the video games, air hockey table and Dr. Patel's jokes! I am pretty certain that he has no fear of coming to the dentist because of his treatment here. I love it because it's well designed, bright and open and decorated in fun colors. The technicians have always been open to discussions and chatting. Extremely friendly and informative if I have questions. They seem very happy to be working here which speaks volumes to me about the overall business. read more

My daughters have been seeing Dr Joe Errerra for orthodontists for a rest now and we couldn't be happier!! He has a cheerful disposition and makes the girls feel totally at ease. They look forward to their appointments. He is a hidden gem in Broadlands (Ashburn)! read more

Dr. Patel should be first on list when picking a dentist for your child. He is attentive and kind and great with my son who has gag reflex. read more

Ashburn Pediatric Dental Center - Kids watch tv when examined - Pediatric Dentists Near Me - Ashburn, Virginia

Dr. Patel was the worst! My 3 year was threatened with another shot of Novocain and other negative reinforcements if he fusses during a cavity filling. He had no prior behavioral issues and had done nothing but lay back in the chair. He is now 8 and still remembers this awful treatment and wants to be a dentist for kids to make sure other kids get a good experience. Go to Ashburn Children's Dentistry, they are amazing! read more

Great care, friendly staff, Dr. Patel is awesome and we have always have a good experience here!

my 3 kids love this place. I, as the parent who pays the bill, absolutely hate this place. It's not that I think they are too expensive as I don't it's just the office staff are the most unfriendly and uncoorporative people I have ever dealt with in a businss. When they owe me money because insurance paid more than they were expecting they sit on my refund for months. If I show up owing them money from another child's visit they demand their money immediately or else my other child can't be seen. I ask them to send me home with a bill and I will happily pay it that night through my HSA but that is not good enough. With all other businesses that is exceptable but not this place. Although my kids love this place I can't support this place any longer. Doing business with them is worse then having a root canal. read more

The staff is awesome and Dr. Patel is wonderful with my kids. I have three and one with special needs so we are in there a lot. I love the way he understands what kids are afraid of and how to best handle it as well as having a child with different needs he sees her in a private room and respects what her needs are in a private way. Can't say enough about the service and quality of care as well as being aware of necessary versus unnecessary interventions. read more

This was our first visit here. My 12 y/o enjoyed her visit. They were very friendly to her but not overbearing. They have a separate side for teenagers (13+) so she's looking forward to joining that side when she's older! Dr. Patel seemed very knowledgeable and nice. We will definitely go back. read more

We went in for an exam and a cleaning. My 6 year old liked that Dr. Patel was funny, that she almost got in the non cavity club, and that she got to choose the flavor of her toothpaste. Jennifer, the dentist assistant and the front desk staff were nice and friendly. read more

Very kid friendly and honest and kind dentist that the kids feel comfortable with. I drop them a star because of their administrative department -- however, Dr. Patel called me personally to apologize. We only stopped going back because we moved. read more

I love this office. They are so kind and gentle. After a not so great experience at a previous office it is nice to be able to take a child to a dentist and watch them laugh and enjoy their experience. I have never had a single issue and every visit has been so easy! read more

I took my 8 year old niece, whom I now have guardianship of to see Dr. Patel for a 2nd opinion. The first dentist who she was seen by at a different practice said she had at least 5 cavities and would require 4 crowns. My first impression of Dr. Patel's office was that it is beautiful. They have a teen area and a kid zone with an awesome arcade vibe. My niece was very excited to play while we waited to be seen. All of the receptionist were very polite and personable. I took copies of all the recent x-ray and office notes with me for this appointment.When we were called back again, the office is beautiful and spotless. All of the rooms have a nice flatscreen for the kids to watch a movie on. When we checked in at the front desk my niece got to pick her movie from a very large selection. The back office staff were amazing! They made her feel comfortable and agreed assured me that there is nothing wrong with getting a 2nd opinion. There are plenty of offices who will "over diagnose" and charge you and your insurance the most that they can. It made me feel so much better to hear that. Dr. Patel came in and was simply amazing! He thoroughly explained everything to me with great detail. Everything from a crown vs a filling to comparing her last x-rays to the ones she just had at his office. I genuinely felt in my gut his medical opinion was the best one. My niece ended up with only 2 crowns and 2 fillings. We returned for 2 separate appointments. During the 2 procedures on separate days she enjoyed watching her movie. Again, Dr. Patel explaining everything step by step. Always assuring my niece what a good job she was doing and if she felt any pain. Overall I had a wonderful experience all 3 visits. I will be transferring my son's to this office. I did not have any issues with billing. They were able to give me an estimate of what my portion would be reminded me that there is no guarantee on exact amount. With insurances you never know. Dr. Patel and his staff are amazing and I highly recommend. read more

My son just turned one and booked his first dental appointment here. It was pretty seamless, appointment, paperwork. Dr. Patel came in check out his teeth, he was great, the dental hygienist was very thorough went through details of his first year and the next year.... The facility is big and nice, game room for the kids. Overall, it was a great appointment. read more

Hello, I would stay clear of Ashburn Pediatric Dental Center. Although my children first had a great experience with Dr. Patel who cleaned their teeth for years. We recently had an horrific experience with Ashburn Pediatric Dental Center, that changed my view of them drastically. My two children had attended Ashburn Pediatric Dental Center for many years and we never had an outstanding balance of any kind. Then, we missed one appointment for a routine cleaning, and was charged $80.00 ($40.00 per child). I delayed paying the fee because I was between jobs, which is why I had missed the appointment to attend an interview. I began to look for work and resolved to pay the missed appointment fee when I could, but it was not a priority, as I had living expenses to pay first, before paying a missed appointment fee. Then to my surprise, I received a COURTS SUMMONS from plaintiff Ashburn Pediatric Dental Center, Ajit A. Patel, D.D.S., for the $80.00 missed appointment fee, plus Attorney fees!!! A sheriff actually served me with a civil claim at my home! I found it horrific and embarrassing that not only was I between jobs, but being sued by my kid's dentist for not paying the missed appointment fee!! I was angry at first, then grew saddened that Ashburn Pediatric Dental Center would take a mom to court for missing her child's dentist appointment. I called them immediately, thinking that I could simply pay the $80.00 and court fees, but they were rude, and insulting. They referred me to their "lawyer" and said they could not speak with me about the $80.00 balance because it was not in their "attorney's hands". Now the amount has ballooned to nearly $200.00 because of attorney fees and court costs. All of this over missing the appointment fee! I tracked down their attorney, who did not answer my calls or return my calls. So, I wondered how I was supposed to pay her the missed appointment fee. I now have to take off work and appear in court. That's a costly missed appointment!!! Needless to say, if you do attend Ashburn Pediatric Dental Center, be aware of our experience. I now know to really research and do more homework before selecting a dentist for my child. Not only is important to have a friendly dentist, but the entire office staff and operation must be ethical, sympathetic, and professional. That's extremely important, and a huge lesson learned! read more

The best dentist ever. My daughter had some bad dentist experiences as a very small child and would not let anyone touch her teeth... until she met Dr. Patel. He is proactive but gentle and caring and his staff is top-notch. We just left a cavity filling, which he managed to do without novocaine and minimal discomfort. We'll be sad when she ages out of pediatric dentistry! read more

Dr Patel and his medical staff is very good but Be carefull with Office Staff they Provide Wrong estimates and ask you to pay more later saying it was not covered by insurance company. They give estimate based on verifying your benefits from the Insurance but later say they dont know until the claim has been processed by insurance company. read more

Very Clean and completed updated office. Staff is amazing from the time you walk in to the time you leave. Dr. Patel and his Dental Assistants are amazing with children. He is very calm and caring. Honest Honest Honest! read more

Dr Patel is a very competent dentist and very good with kids. The facility is very kid friendly and office is state of the art, very cutting edge, my kids love it. However they really have the worst financial practices. Yes I know some offices collect based on estimates but there is no need when you have good insurance. The hassle of paying out of pocket for estimated costs then getting reimbursed months later when you have insurance is absurd. Also, when you don't confirm their appointment and their recordings say call us to cancel and you call to cancel, why are you being charged??? If they can stop nickeling and diming you I know they will be everybody's choice. read more

Dr. Patel and his dentist assistants are no doubt amazing, however, it is the billing department and the front receptionist who are awful. They provide the worst customer service and bill incorrectly. They constantly call me back about inputting wrong dates for dental procedures, or just have bad attitudes. Said to say, they are the first line of defense and set the vibe of the office which is disappointing considering Dr. Patel is a fantastic dentist. read more

The billing staff is not very friendly and co-operative - perhaps inept.They don't know how a claim should be submitted to the insurance company. If our billing issue is not resolved quickly, we will take our business someplace else. Luckily, there are many dentists in Ashburn. read more

This place has gone down hill fast. The staff is extremely rude now, not sure what happened. The office manager hung up the phone in my face when I called to inquire about a balance on my account. Extremely unprofessional. read more

As far as the dentist and hygienists go at Ashburn Pediatric Dental Center, I have been very happy. They've been great with my kids and I have no complaints about the dentistry side. However, I do have a major issue with the billing department. As another reviewer noted, they make you pay their estimated fees at the time of service, before sending it to insurance. Last year I overpaid by $80 and it took 6 months to get my refund, only after repeated calls and showing documentation. Then this past January, my children had 5 different procedures done, and in each one, they needed something that was not covered by insurance (nitrous & sealants on baby teeth). In the past, my insurance would set the negotiated rate for these non-covered benefits and I would pay that. This time, I was told by the office manager that per Virginia law, they are allowed to charge the full amount for each non-covered service. So that meant $68 for nitrous versus the $43 on my Explanation of Benefits (x3 separate procedures). And $49 per sealant versus $29 on my EOB (x8 teeth). They did write off one of the $25 extra nitrous fees when I expressed my displeasure, but I still paid a total of $130 OVER what was reflected on my EOB for all the appointments. They may be allowed by law to charge their rate, but I feel that's morally questionable. I've switched to another dentist who assures me they go off the EOB. read more

Dr. Patel and his staff have the right formula for pediatric dentistry. My kids love going to the dentist! The game room, movies, balloons, and prize machines (a coin is given if they have no cavities), make them so happy. I wish I was a kid again so I could go here. We came to Dr. Patel 10 years ago, when my then 3 year old, had a front tooth that was traumatized by a fall. Two other pediatric dentists wanted to extract and replace with a prosthetic. Dr.Patel recommended a wait and see approach because teeth in children often rejuvenate. That is exactly what happened! My son hung onto that tooth for 2 more years when it fell out naturally. Over the years, this office has accommodated my growing family. Twice a year, they clean my 6 children's teeth, in and out , in an hour. Each kid is seen by Dr. Patel after their cleaning. Kind, friendly, efficient service. My family loves this place and I do too! read more