In March 2017, I hired 2nd Generation to clean and inspect my chimney, as I had been experiencing a…read morebackdraft issue. Tyler and Mathhias came to my house. Immediately upon entering my house, they told me to stop using my fireplace because the refractory panels were cracked. I was quoted $1000 to replace the panels. I had been having a backdraft issue since my townhome association had the chimney caps replaced on all the homes in my association. So we discussed possible solutions. I was told to crack the living room window which I had never, in 9 years, had to do before. I had a fire after they left and cracked a window as suggested. This didn't solve the backdraft issue. Fall 2017 I had another company come to my home to look at my refractory panels, and discuss the backdraft issue. The company owner told me he could patch the refractory panels for $50. First problem solved. After discussing a few things regarding the backdraft issue, and inspecting everything it was concluded that the chimney cap was the issue. It wasn't installed to code, and did not allow room for proper ventilation. I had a new cap installed, second problem solved. I am dismayed as to why 2nd Generation didn't catch that the chimney cap wasn't installed to code and that the tiny holes intended for ventilation were actually causing smoke to come back down my chimney. I'm pretty disgusted that they offered me a $1000 solution to a $50 problem. I'm very disappointed with 2nd Generation and wouldn't recommend them.

2nd Generation Chimneys is owned by a 2nd Generation Chimney Sweep- David Pixley. His dad used to…read moreown another popular chimney sweeping business and has since passed away. You can find all sorts of articles about David's youth as a chimney sweeps son and his top hat moment. I had just bought a house with a chimney, the home inspector had recommended a sweeping, and I had never used a wooden fireplace before so I figured you couldn't go wrong with David. At $269 for an inspection and cleaning, it was more expensive than the other companies, but it was almost Spring time so they were offering $40 off. I filled out a form for an appointment, gave them flexible times, and asked for David. Rather than saying David could or couldn't come out, they said they would do their best to send him out. They gave me a few times and dates, and I told them "whatever works best for David." I said they could reschedule if needed. They signed me up for the next morning and David did not show up, but a crew of 3 (Tyler, Troy, and Mathias) did in a huge truck instead. They said usually just one person comes but they had a bigger job that morning (chimney relining or something like that) and they stopped by afterwards. One of them had 5 yrs experience; he stayed inside with me and explained how to use and maintain the fireplace. Another had 20 yrs experience; he went out and inspected the crown. Another had 1 yr experience; he ran the videoscope. They were all certified sweeps. One had certifications in other things such dryer vent cleaning as well. Tyler showed me a couple of spider cracks at the back of the fireplace and asked me twice if I wanted to replace the back fireplace panels for $1000. I said no, they were pretty small at the moment, and he said he probably wouldn't do it either but it might need replacing in a year or two. The only question he had trouble answering was about the brand and model of pre-manufactured fireplace. Initially he said he didn't know but it looked like the "Home Depot Special" which he said is cheap but generally well made. Upon further prodding, he looked closer and was able to find a badge. He said he didn't know much about the brand (Superior), other than he sees it a lot. A Google search showed it's owned by Lennox and the model is still made today. I was able to find a manual online. Buying the whole firebox new would cost $550 (plus installation). They offered $59 to clean the dryer vent since they were already out. A separate service trip would've costed $170 which is in line with coupons I've seen on Angie's List. I had been meaning to do it anyway since clothes were taking awhile to dry and the previous owners didn't do much maintenance. It turned out to be the best $59 I've spent on this house. They pulled out bucket loads of lint. It took them an hour or two to clean it. The dryer vent had also come apart somewhere around a light fixture. There's a chance it came apart while cleaning it but they fixed it either way. That lint filled dryer vent was a fire waiting to happen. They were knowledgeable, qualified, hard-working, and personable. The price was high for the inspection and sweeping, but low for the dryer vent cleaning. So I'm giving them 5 stars. They might want to brush up on brand knowledge though, that is a big part of repairing prefab chimneys. If David came out I might not be saying that though.

their employees park all the way down my entire block when they own a whole parking lot. i have…read moreasked the manager 5 plus times to not block my driveway and they keep doing it.

WARNING: The Maids are not what they seem. I had hired The Maids as the company had top ratings as…read morea cleaning service. I had the service just over a year and the team broke items in my home not once, but TWICE. On September 30, 2023 I received a call that a vase had been broken. Catching me out of town for a conference, I told the woman I would call her back. Only the number she provided wasn't any good, so I let it go. Then on Tuesday, January 2, 2024 I noticed the tile in my master bath shower had been severely cracked and huge pieces of grout were missing. I contacted The Maids immediately. The manager, Lynn, said they had someone on staff that would look at the tile but having been burned twice, I declined. Lynn also informed me that no one on The Maids team remembered cracking the tile. I did however, inquire about the damaged pottery they had promised to fix. Lynn mentioned they had purchased me a new piece and it would be 'hand delivered within the week'. Never heard anything again. My house is new (completed in late 2020) and one tile expert looked at the damage and discovered it had been incorrectly installed with no adhesive, which may have contributed to the breakage. However, he was unavailable for months so I called The Maids back requesting the name of the person in there office. He was on vacation (of course!) and they promised to get back in touch. Unfortunately I had also suffered a fall being in extreme pain was not particularly nice with the receptionist, Ash, who insisted I didn't need to talk with a manager. In the course of the conversation, I had mentioned the cracked tile was not properly installed. When I finally reached The Maids again, the receptionist responded that their person, Dan, was too busy, then went on to say, "And you said the tile was incorrectly installed." WOW. She blamed me for a situation caused by the builder. Unbelievable. Still in excruciating pain, things were said that shouldn't have been on my part. But The Maids refused to take any responsibility for the damage caused on two separate occasions. Ash sent me a list of referral from Dan and the tile was repaired in days. I was paying The Maids over $600 a month, their team broke two items in my home, while also damaging the blinds, and no one accepted responsibility. I've found another cleaning service just as good if not better for $200+ less a month. If you like being blamed for damage you didn't cause, lies, and no follow through, The Maids is for you. If you've been a victim consider legal action or contacting the MN Attorney General. Businesses like this should not be allowed to get away with shoddy service and blaming the victim.

We hired J & J Northwoods Construction to replace the roof for our house, attached garage, and…read moredetached garage. We were very satisfied with their work. The communication as to when our roofing project would be done was very good. Best of all, it was all done in 1 day. Their crew did a very thourough job cleaning up. Great work and competitive pricing. Please note, this was NOT a job paid for by our insurance company. Our son has hired them to do his roof and our neighbor across the street has also hired them.

On the evening of Aug. 9, 2020, a bad hail storm made it's way through the southwest metro of the…read moreTwin Cities. I thought my house was outside of the hail damage area, but another neighbor 6 blocks from me had turned in a successful claim for hail damage from that storm. To my untrained eye, I saw no damage on my roof whatsoever, but thought it might be a good idea to have someone inspect my roof just in case. I am very glad I worked with Brandon Turner, and I was greatly impressed with him and All Around. First off, Brandon spent over an hour inspecting and documenting my entire roof. Then he took the time to show me and explain to me what he had found (and there was a lot). I couldn't believe the amount of damage that I had missed, but that Brandon saw clearly and properly documented. Unlike many other roofing vendors, he wasn't pushy at all but just the opposite. He was patient with me, he took the time to explain things to me, and then let me make the decision of what was the right decision for me. I was very impressed with the level of detail he took to document the damage done to my roof. I then turned it in as a claim to my insurance company and Brandon and All Around took care of everything else! Brandon and All Around did all the work and communications with my insurance company. Then they installed a high quality and great looking roof with the extras we wanted (vented roof-cap, lifetime shingles, etc.). Also impressive was how fast they got the roof installed once they started working on it. The roof looks great! Brandon was very responsive, and either picked up on the first ring when I called him, or returned my call within an hour if I ever hit his voice mail. I ended up getting an entire new roof, 100% paid by insurance (less my deductible). All Around did all the negotiating with the insurance company. I also paid no up charges, no hidden fees, no junk fees, etc. at all by All Around. They did what they said they were going to do, for the price agreed upon, and they did a great job of it. They also did an EXCELLENT job cleaning up afterward (better than I had expected). I was so happy with my roof that I referred my mother-in-law to Brandon and All Around and they did her roof. Now she rants and raves about how nice her roof looks and how nice a guy Brandon is. If you're looking for a good, professional, local, established company that will do a great job and at the agreed upon price, you should work with Brandon Turner and All Around. You'll be happy you did.

After seeing their local television commercial I gave this company a call. Their customer service…read moreleaves a lot to be desired. The person answering the phone acted like they couldn't be bothered answering my questions or directing me to a person in their company who could. There are far too many reputable contractors who will deliver great customer service and earn my money. NEVER AGAIN.

Bought through Costco. Designer Jessica came to our house…read morewith samples to see what would work in the space. She was a great listener and helpful in her suggestions! She even ordered a bigger piece of the one we thought would work and sent it FedEx to our house. We were able to complete the work order documents and payment on our computer. Easy! Our rebate is a digital shopping card for Costco which I did receive after installation but haven't used yet. The installation went smoothly! Great team of 3 guys who were respectful and cleaned up well after. The seam we were worried might show since it is in the middle of the large room isn't visible! So happy!

From the get-go this was a bad experience. The carpet was creased after installation and they…read moreinsisted time would fix it and it would fluff up. Months passed, finally they replaced it. They brought the wrong wooden molding and it did not match. They then came back with the right molding and were inches short. 3rd time they came to do the molding it was finished....but they rehung the closet doors wrong (backwards) in the rails and the doors wouldn't move. Finally came back and rehung them. Stair carpeting was stretched too tight and was fraying at the edges. Came back and reinstalled. New carpet guy said it looked like the original job looked rushed. Designer visited and said the stairs looked overstretched. Left some scuffs on my walls. Total time until the room was done: 6 months. Yes I'm absolutely serious that this Costco sponsored business took 6 months to finish carpeting 1 room and 1 staircase. All I got was an apology from Costco and Shaw carpets. Find someone else for your carpeting. This was expensive and time consuming and endlessly frustrating.

Advantage Construction came out for a free storm damage inspection and provided excellent service…read more They didn't find any storm damage, and I really appreciated that they were honest and didn't pressure me to file an insurance claim. It's refreshing to work with a company that values integrity. I would definitely recommend them!Rick B went over all the different steps to keep an eye out for anything in the future and recommend we get a corner downspout from the entryway.

While our project manager Cameron is still the best and I would love to work with him again I would…read morenot recommend getting windows done through Advantage. They subcontracted out to Kolbe windows which were subpar. The quality of the windows and hardware are terrible, worse than our original windows. After less than a year we had multiple cracks and their customer service was basically non existent trying to get them to rectify the situation. I wish we had saved our $60,000 and kept our original windows or at least shopped around on our own to find a quality window company.

We had water damage due to a frozen pipe burst. I contacted my insurance, USAA, who contracts…read moreUngerman. We were contacted quickly by Ungerman and they came out immediately to mitigate the damage, Melissa and Mike were awesome getting thing situated and getting the burst pipe sealed off and getting our water back on, I can't say enough of those two. From there on everything they said would be done exceeded our expectation . I highly recommend them to anyone with damaged property. Sincerely, Mike Wells

This company is very unprofessional specially their front person Mike Miller. They delayed repairs…read moreuntil the house get worse while they had the contract in there hands. they took 5 months for project that was supposed to be done in two months. they left no adequate space in the kitchen appliance to be installed. they left the Garage undone. I will never hire them for any project in the future.

Last fall we incurred hail damage to our roof and gutters. We contacted two companies who had…read moreviewed the damage but they never called back! We began looking for a contractor and found JTR. Bob Link came to our house reviewed all the information and told us they could handle all the final paperwork, billing, permits and adjust our gutters to better handle rain runoff. JTR replaced the roof and gutters in a timely manner and were very easy to work with by handling the final claim processing and paperwork. The professionalism and integrity of JTR Roofing was excellent. If you are looking for an experienced and reputable contractor, I would highly recommend JTR!

JTR Roofing did a great job for us getting our new roof/skylights/gutters installed. We couldn't…read morebe more pleased. Their representative, Bob Link, has to be the world's most conscientious salesman. He knew the ins and outs of all the decisions we needed to make and supervised the entire project, including the insurance and city inspection requirements. We're most appreciative.