**Buyer Beware** I purchased furniture from Ashley Furniture HomeStore a year and a half ago. The couches that were purchased has some serious discoloration which I am very upset about after speaking with the customer service representative who just brushed me off on our conversation regarding the warranty coverage. I understand that discoloration is not covered but I feel that I've spent over two thousand dollars for quality couches that I should've received couches that would last me at least five years before showing discoloration or wear and tare for furniture that's not used as much or in direct sunlight. A few weeks ago I also had my daughter post up pictures of the couches and warn the public of the poor quality furniture that's overpriced at Ashley Furniture HomeStore. read more

DO NOT BUY FROM HERE! Horrible customer service.... never answer their phones. You don't get an email of delivery date/ time and because they don't answer their phones and had to go into the store and ask. When we did we stood at the front desk for a minute before the receptionist would look up from playing on her cell phone. I Was supposed to receive our dining room furniture on the 19th and we waited all day and it never showed. Now I have to wait longer because they screwed up. Unbelievable read more

*Update to review* couch is now expected to come in ANOTHER two months by 8/17. Funny thing is that nobody at the store contacts you to update you that the delivery has been extended you have to call continuously until someone picks up because, again they rarely pick up the phone. That would be a total of SIX months when we were guaranteed 6-8 weeks. We asked to cancel our order because this has gotten out of hand with the lack of communication and continuous delivery delays but we have to come in to get the refund so we can "put our card in the machine" which makes no sense!!! We live over an hour away and if we had known all of this in the beginning there's no way we'd ever order from here. They cancelled the order so now they are just holding our money. AVOID AT ALL COSTS. HORRIBLE CUSTOMER SERVICE AND MANAGEMENT. Also someone commented to email customer support which is funny that I already had over a month ago and you guessed it, NO RESPONSE! Lol. They are a criminal business. read more

DO NOT buy from this store! The worst customer service I have ever dealt with. We ordered couches in November 2020 and have yet to receive all the pieces. They don't call you to update you what's going. I had to call consistently and they never answer the phone. And when you do get someone on the phone they are rude. Still waiting on our last piece to complete the set and have been given about 7 different dates. This is unacceptable! I will NEVER order from Ashley's again! Stay far away from this place. I wish I could give them 0 stars. read more

Whatever you do don't buy there protection plan. I purchased a living room set and was told to purchase this if I had pets. I purchased it and the store and the company they outsource the policy too are pointing the finger at the other and now I paid for this plan for nothing .... read more

Ashley - Linden - Out of luck on protection plan - Furniture Stores Near Me - Linden, New Jersey

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This place is sketchy. They give price adjustments to the "type" of people they want. They do not try to get you the best price (unless your____) and they don't price match their own website without tacking on a higher delivery fee without any logic. STAY AWAY! read more

Sales staff are dishonest and try to cheat customers at every turn possible. They will lie to your face and then alter the deal after the fact. We agreed for delivery to our new apartment july 3rd. Then days later we get a call from the delivery team that the store put in june 5th and now they cant change it. I have no where to store an additional couch in my current house. I promise, I will never shop at any Ashley again and I will do everything in my power to steer as many other people away from Ashley as I humanly can. read more

After searching at several stores all week, we finally purchased a dining set with Debbie's help. She took the online price match information to her manager Steve, who was very professional & honest. They try to honor the online prices as best as they can. They got us a deal within $200 of our expected price which is worth it just to get the guaranteed protection in dealing with salespeople & avoiding any shipping issues. Debbie & Steve were very courteous, I highly recommend this store. read more

I wouldn't recommend this furniture store. We spent a few hours looking around and working with an associate. We opted for a dining set, coffee and end tables and a bedroom set. We were given a total cost and applied for a store credit card. As they were finalizing the paperwork the sales manager approached us and said they cant honor the price that the sales associate had given us. Classic bait and switch. Had we not already applied for the card I wouldn't have been AS mad. It would have just been the aggravation of the time wasted, but now we have a credit card that we would have rather opened at a store that actually honored their word! Luckily we found all the items elsewhere for a better price, but still mad about the hit to our credit score for NO REASON! read more

HORRIBLE CUSTOMER SERVICE. They never answer their phone at this location its ridiculous. Their manager GAZI is also avoiding my calls because he promised me my furniture would be in on Nov 27th and I would assume its still not in since he hasn't answered my calls or reached out. ASHLEY FURNITURE IS THE WORST. read more

First and foremost before I complain. I have to say that ONLY great thing about this Store, is their salesman Steve! Nice; went out of his way to get what we wanted; even left his daughter's graduation to assist my husband and I......HOWEVER! So disappointed with Ashley HomeStore. Back in June, my mom purchased a beautiful kitchen table (4 chairs) and a (one bench) for my new home. Eight months later the table is buckling, there are stains that I cannot identify with and when I reached out to Ashley HomeStore they basically told me it's wear/tear. Um, really...it's normal to just buckle like that? Is it normal to have weird stains on it? I get scratches, but not this. I have in the past shopped with them and was happy with my purchases, but this is just unacceptable. With that said, please be careful when you purchase from Ashley HomeStore. BTW; when I posted a message on their FB page, they marked me as SPAM! read more

I had a wonderful experience at this location. I was very stressed with purchasing a new home and now having to purchase new furniture for it was extra stressful. Brian was excellent and made the process very enjoyable. I left here today very happy and excited for my new furniture!! Steve was also awesome. I was having doubts about a certain piece matching so he brought the table all the way to the other side of the store to set it next to the couch I was purchasing. Beyond great customer service. Very professional and helpful. read more

I will never, ever, even if free... accept furniture from this store.. From horrible CS to lousy warranties and cheap furniture..... Lesson learned... Do yourself a favor and just stay away!!! My original post was 2015, it's 3 years later and I hate them even more.. read more

HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE! Purchased furniture in July for a tentative delivery in September on move in day. Couldn't finalize delivery because it was too far away. I was told to call a week before to finalize delivery. I have been trying to call for a week and when I finally spoke to someone they said I can't have it delivered for at least another two weeks. Call to complain to customer service? Get told to leave a message and they'll call you back. NEVER GOING THERE AGAIN. What a joke! read more

Ashelys couches are comfortable. We received our couches a month late but due to covid/ the pandemic we understood. Overall, the service and sales reps are great. read more

Warning: do NOT shop here. The only thing worse than the service is the so-called manager who just straight up lies and then ignores calls from customers. They ordered the wrong color couch for me (after I had them double check!) and now 5 weeks later I still don't have a couch and can't get a call back. The manager should be fired for how he represents the company and the terrible position he puts his team members in by making them cover for his lying and avoiding customers. TERRIBLE Oh, and I've filled out the online complaint form for customer service twice with no reply, tried them on Facebook and this morning on Twitter, all to no reply or answer. So they like to try and take these conversations offline by offering customer service but then ignore you there too! read more

If I could give them a 0, I would. It took them 7 months to fulfill and deliver our order! They never answer the phone... no wonder why. Not only that, the furniture's quality is not even that great....and some items came scratched. Not returning. read more

Great experience with Cynthia. Very patient, and not pushy. Very knowledgeable. I did not have the measurements for the space that needed to be furnished but am looking forward to working with Cynthia. There was a massive selection at affordable prices. I loved the urban selection - excited to decorate my condo ! read more

STAY AWAY from this store. We bought a couch, dresser and night stands on Dec 19th 2020, on the receipt says 8-12 weeks for delivery if not delivered until Mar 23rd we would get a full refund or given another option. We waited patiently 16 weeks. My husband got a call on a Tue Apr 6th that our furniture was going to be delivered on Monday. So today we got rid of the old couch and cleaned up opening space , after waiting all day we called the store for hours nobody answers the phone , my husband drove down there and a very rude lady had the nerve to say it was never today but next Monday 19th, my husband no no no you called me a week ago and told me to get ready dot today I got rid of our couch and she went " not my problem" " there's nothing I can do ". He Didn't like it and asked to cancel the order she wanted to charge 25% restock, he got very pissed and raised his voice restock for what ???? some other guy shout from the other side for her to do not charge anything And just issue the refund. Probably so my husband could shut up and stop scaring the other customers away. We paid cash waited patiently , longer than promised , they called to schedule delivery on the wrong date and have the nerve to treat their costumers like crap. No apologies, no options no nothing. We better get our money back soon or we will see them in court. Lots of reviews reporting the same issue . They should shut it down. STAY AWAY. read more

I would give it a zero if possible. We spent a couple hours in this store and found what we wanted. Worked with Rafael Diaz on the section that we wanted and what pieces we needed. Picked out a coffee table and all this was in stock and deliverable within 2-4 days! Went to the counter, paid for the pieces and then they gave me the sheet explaining what I was ordering. The whole order was wrong! It was a reverse of what we needed and instead of love seat size between the corners he gave us a full sofa size. He also over quoted us on the table. I started working with them to fix the order when they said it would take 6-8 weeks to be delivered. Mind you this was a lot of time spent to find everything that was told to us at the beginning of the sale was now not the case. We credited everything, cancelled the order and went elsewhere. These people are clueless! read more

A large variety of furniture in this store. The salesman did his best in finding what I wanted. I went in looking for a kitchen set & left with a kitchen set and livingroom set! No pressure from the salesman. It was my choice. The salesman was very helpful and got me the best deal!! I can't wait for my new furniture!! read more

We had wonderful service from a Salesman named Calvin. We were in market for new bedroom furniture. Calvin took our budget into consideration and showed us only furniture in our range. He never tried to upsale us. We purchased a great set and it arrived within a week from purchase date. The delivery guys were nice and places booties on their shoes. We are very happy with our furniture read more

Ashley - Linden - Furniture Stores Near Me - Linden, New Jersey

I was in dire need of a couch since I am closing on a new place in the middle of this Covid-19 pandemic and have no furniture. I was getting nervous because no stores have been open for the past two months... but as luck would have it, I stumbled upon this store that is both an Ashley retailer AND an outlet, and it happened to be open! I was welcomed right away and helped by the district manager, Brian. He couldn't have been more helpful, professional or courteous! We wound up taking advantage of the Memorial Day sales and were able to buy a couch AND an ottoman! We opened an Ashley credit card just in case we saw anything else in the future, since we are in need of a lot more furniture. We were even able to receive no interest for 18 months! Brianna, the young lady at the customer service desk, was super friendly and professional as well and we were able to get everything done very quickly (including setting up our free & fast home delivery!). I was super impressed with Ashley's selection, prices, quality and most of all, the amazing employees they have working there. I will definitely be back and recommend ALL of my friends and family who are in the market for furniture. read more

My husband and I recently purchased a couch and a dining room set from Kelvin at Ashley in Linden. He was super knowledgable and patient and helped us get the best possible price on what we loved and needed. He really went above and beyond to make sure we were completely satisfied. I only leave off 1 star because the dining set was new to the floor and we haven't been delivered it - which we were made aware of and are fine with. It's scheduled to be delivered in a couple weeks, so will come back and give the 5th star once it does! read more

Do not shop here...poor slow service. They order the wrong items or lose them, make you wait forever. Then when cancelling order they hang up on you and disconnect phone. read more

As soon as I walked into the store I was greeted by Beatrice who quickly shared with me information on where to find what I was looking for. Than Steve joined me and explained the products and the quality. I loved that they did not follow me around the store and only joined me when I had questions. I also met Meddy who was so helpful with obtaining the furniture I wanted and giving me a discount on a new mattress. Lastly I also want to thank Briana that made my purchasing at the end go smoothly. I will definitely be returning to shop at this Ashley store. Great staff! I am giving them four stars for now. Once the items I purchased are delivered and all goes well with no problems I will than change it to five stars. I am saying this because I was horrified read the other posted reviews on the lateness of their deliveries and the poor delivery service. I hope this does not happen to me! I am counting on Beatrice, Steve, Meddy and Briana to ensure my delivery goes well as their impeccable service was! read more

Ashleys was a nightmare to deal with for over 4 months. NEVER AGAIN. I have no idea what's going on with Ashley's. So many issues. I originally complained on 9/5/2017 after purchasing a love seat bundle and 3 piece sofa back in late July 2017. Fast forward to yesterday. On 1/25, I received a call from an unknown number at around 2pm while I was at work. I picked the call up and it happened to be an Ashley's furniture delivery driver. He said he was outside of my home at with a brand new sofa. I told him no one was home and that I spoke to someone at Ashley's just the day before who had told me the replacement sofa was not in stock and the delivery was not going to be scheduled until Friday. He said "Well, I have the sofa and we need to take the old one back." I rushed out of work after driver told me he had some more stops and can come back to complete delivery. The delivery drivers came back at around 5:15pm and proceeded to remove the sofa from my home, and then brought in the new one. Luckily the delivery drivers were OK with my request. All is well, and I now have the new sofa in my home. At the end of the day, I am satisfied with a new (replacement) sofa, but the entire process of this ordeal was horrendous. From the original complaint back in early September, until the very end, it was all a terrible experience. In September, I complained and sent pictures. It took a technician two months to come out and take a look just to tell me it wasn't repairable. It took speaking to at least 6 people at Ashley's, not including two repair technicians to deal with this issue. A mechanism (repair parts) were sent to my home in order for a technician to come out and attempt to repair my sofa. Technician opened the box and closed it right back. He said its useless and that I needed a new sofa and he will write in his report. I had to speak to some manager to finally agree to send a new sofa within a reasonable time frame. Prior to receiving a delivery confirmation text, last week I attempted to call Ashley's and after 10 minutes of being on hold, the call would disconnect, over and over again for about an hour and a half until I finally gave up. I was so frustrated that I emailed Ashley's customer support email letting them know what was going on with the phone system. Ashley's customer support could not even email me back? What kind of general customer support email does not email back? We are in 2018 where communication should be simple. Why was it so difficult for Ashley's to communicate and be transparent about their issues? To top it off- Earlier this week, delivery confirmation was sent to me by text and it could not be confirmed. After realizing the confirmation link was not working, I decided to call Ashley's. I was on hold for over two hours without exaggerating and have a screenshot to prove it which I've attached. That night I gave up and had to hang up the phone. I called countless times during this process and could barely speak to any Ashley's reps. This was bad. Really bad. And I've learned the hard way that I will never buy anything else with Ashley's in the future and I hope no one else does either if they keep this up. The only positive is they replaced my furniture. read more

I waited 6 months for my new dining set. When the delivery came I was skeptical of the fabric, there were lots of imperfections like loose strings and the chairs just looked a little tattered. I thought maybe it's just me. However, before the delivery guys were out the door I began pulling strings and looking closely and bothered. Well the next day after dinner, I did my usual of wiping down of the furniture and cleaning when I noticed in the seam of the chair, between the seat and the back, there was a crumb. As I pulled back on the fabric of my chair, I saw it packed with old food. I could not believe my eyes. What I did next made me so mad; I saw that three more chairs are packed with sticky, gooey food. Here it is, Ashley Furniture sold me returned furniture that was cleaned but not well enough. No integrity! Now, how am I to trust that I was not mislead with my other purchase from them? read more

HORRIBLE... the order was cancelled last minute and no call was given to inform that the order was cancelled. the service isn't as great i don't recommend going here to look for furniture. it's such a big fuss! NEVER AGAIN! instead i went to Bob's Furniture in Woodbridge where the service is great and my furniture is delivered within 2 DAYS! read more

Horrible Customer Service. No one even greets you when you walk in. Never coming back here again.

If there was a 0 star for this company, I'd give it and they deserve it. 0n 06/03/2016 we purchased Dining table set, living room sofas, center table and side table covered by Furniture protection from Montage Furniture(www.montagefs.com) worth $4873.00 15 days later, on June 17th 2016 we noticed our living room table top and side table's paint came out and wood warped after water spill on the table. Water spill on the dining table caused a warp on the sides of the table. Imagine a dining table that cannot handle a water spill! After repeated unsuccessful calls with Montage FS, we left voice mails with Ashley. No response. I've sent complaint letters to their HR dept, no response. One store kicks us down to the other. Note : Our warranty is active as the date of this review and that's still of no use. Don't use Ashley for purchase, they sell poor quality furniture. Don't ever buy Montage FS warranty, that's money down the drain. We will be filing a report with BBB against Ashley and Montage FS shortly. read more

ZERO stars from me. Last year in September we went to purchase some furniture at this Ashley store in Linden NJ. We bought a sleigh bed for my daughter with box spring and mattress and a dresser for our bedroom. We were told we will get a phone call within two to three business days with a delivery date. We waited over a month for the furniture to arrive. When it finally arrived and the delivery driver opened my daughters sleigh bed it was full of scuff marks, dings, dents and scratches. Thinking to myself, how can this be out of the box. I rejected the bed and send it back. I called the store but this store never seems to answer their phone, so we decided to go there. I was told that I would receive a phone call in two to three business days with a new delivery date. Well that turned into me having to revisit the store once again for answers. We waited another month for the sleigh bed. When it finally arrived, again it had marks to which with my frustration I decided to keep the bed since they were'nt as bad as the last ones. So this Covid year we decided to visit the store and give them the benefit of the doubt, plus it's convenient, less than a mile away. This time we bought a sofa, an accent chair and a bench for our bedroom. Again we were told "you will get a phone call within two to three business days with a delivery date". I think that line is part of their training methods. Two to three business days turned into three weeks of me calling with no answer and no delivery date. So what do we do, we decided to pay the store a visit. As were walking in, there was a young lady with her face buried in her phone, not eager to at least give us a proper greeting. So we approach the counter. We explained to the young lady our situation, she says "actually you were supposed to call us" "OH REALLY, cause I'm calling you right now and the phone isn't ringing". The two ladies sitting behind the counter next to her looked like a couple of bobble heads when they heard me say that. So we were told "due to the pandemic" you've heard it too, I'm sure. So I get a phone call about two weeks later with a delivery date and they actually delivered on the day. But here is where it gets good. The accent chair had to be picked up at the store because it was on clearance so I went the next Monday to pick it up. As I back up the truck to pick up my chair I see the warehouse bay door open up and there is my chair sitting in a dirty warehouse uncovered, unprotected. So I asked "do you guys wrap this up in plastic or cardboard or something"? To which I was told "oh no, we don't do that" i said "do what, protect your costumers investments"? So I left with my chair. When the delivery arrived, I instructed the driver where to put the bench that he took out of the truck, unwrapped, unprotected (see a pattern here?). While his partner unwrapped my sofa in front of the house. When the bench was placed in it's spot, I noticed two stains on it as if someone was sitting on it in a dirty warehouse. So naturally I rejected the bench. Even though the sofa was wrapped, I still inspected it just to be sure and we kept it. I went back to the store, at this point i don't want a new bench, i want my money back. I expressed my frustrating experiences to "the manager" she was emotionless to it all as if she has heard this all before. Needless to say we will never revisit this store again and it will never get a recommendation from me. They have horrible costumer service, staff and ZERO respect for the consumers. read more

I'm currently here waiting for over 10 minutes while a manager here is just sitting around doing nothing. Name is Misha I think. While the only costumer service rep here is taking forever to finish up. Literally 3 people waiting and we were not even acknowledged once to be told how long we'd be waiting. This manager has literally not once said sorry for the wait we'll be with you soon. This place is like a dead zone.... don't waist your time, order online! read more

I tried, I really did but this location is horrible! The only good experience I received was with the sales person upon purchase, but following my purchase I've had the most difficult time EVER! I was initially given a random ridiculous delivery window of three months to get my furniture. I didn't like it, but it wasn't a huge deal. The sales person gave me their personal cell number and suggested that I call him directly in order to get an accurate delivery date. Outside of calling his personal line, each time that I called the store for assistance I received attitudes, once in the evening and once in the afternoon. Two different reps, both with terrible attitudes. The one that answered the phone at night picked up the line and sat it down on the desk while she cursed and had side conversations complaining about the customers. When I hung up and called back several times, she FINALLY answered and gave me attitude, then put me on hold. These people answer the phones clearly frustrated and are very short with you, as though you THE CUSTOMER are bothering THEM. What kind of customer service is this for a business where people are spending thousands of their hard earned dollars? I have $5000 in credit that I wont be returning to use! read more

Flat Out Lied About Delivery Date!! I specifically chose this store over the Paramus, NJ location because I was promised a delivery date. I should have been skeptical when they wouldn't give me a date when I ordered the item, and was told they'd call me two days later to confirm date and time of delivery. When I didnt recieve a call - I had to call the store over a dozen times to reach a sales rep to only be told that my couch won't be delivered for over a month! These sales reps are LIARS, and won't work with me to move up the date. THIS. IS. RIDICULOUS. read more

I went to Ashley to purchase a sofa, Lauren helped me and she was wonderful, she wasn't the least bit pushy she gave me my space to look around and she was there when I needed assistance, as we walked around the manager Meddy introduced himself and said if we had any questions he would be happy to assist. Everyone was friendly and there was a big selection. I found what I was looking for and even the financial part of this shopping experience was easy. Briana helped with that end, she was so pleasant and knowledgable and made sure I understood everything before I left. Overall shopping at Ashley was a pleasant experience. read more

After a pleasant shopping experience in the Linden store a few weeks ago I was assured they would deliver in 2-6 weeks. They called a week ago and my couch was delivered as scheduled today! Just three weeks from purchase date. Very pleased with store and delivery help! read more

Albert great great guy work with no pressure excellent customer service I would definitely come back again Thank You someone like you should always be recognized read more

I bought a living rooms set: a couch, love seat, 2 end tables and a coffee table. our salesmen showed us the floor set and explained to us that the table with the floor set was not the actual tables that we will be receiving, but he showed us our tables in a magazine. The furniture was delivered 1 week later then scheduled because the day it was supposed to be delivered it snowed. The day it finally came the guys said that the tables could not be delivered because the glue has dried up and the glass fell off so they will be delivered soon and I would have to call. One week later the tables were sent and they were not the ones that we were promised. When I called they insisted that these were the ones that they told me I would be getting and that I had no proof, which is ridiculous. read more

This was my first experience buying furniture on my own. I'm always a bit weary of the quality of the products here so I took my time looking around and doing some research on my phone on various materials and types of wood. Once a selection was made, we sate for what I assumed was the check out process. About an hour and 20 minutes. Once the paperwork was completed I expected to receive my copies and head home.....We were told to head to the office....for check out. I think from the look on my face the sales person could tell my head was on its way to exploding so he motioned for the clerk to try and push us to the front of the line. Even with this small favor, the entire process ate up a whopping 2 hours and 30 minutes. Later on when my first piece was delivered, after the deliverymen left I noticed two huge gashes in the wood. I dont think I would buy anything from here again. Lastly, the parking lot here is awful!! read more