UPDATE: Purchased a lovely sofa from Value City (also owned by Ashley), in cash, within 15 minutes of entering the store. Pepsi was very professional and helpful! We had a terrible experience with a young woman in this store. She had the worst sales "technique " ever. We asked for the price of a leather sofa. She sat on a love seat and directed us to read numbers off the board to her. No, not that number, she'd say, the number below, the number to the right, the number over there. Why couldn't she get up off her tush, read the number for herself and do her job? Next, why aren't the prices of furniture clearly marked on the board like the furniture store right down the street? This store just had random prices with x's marked through them and she had to look up codes from a separate sheet of paper and input endless calculations to come up with some astronomical price. Talk about feeling hustled. Then, she talked up "top grain lather". (I did not get the sense that this young lady could identify the difference between top-grain leather versus leather-like if given three swatches to choose from but, whatever.) I asked for leather-like furniture instead and she said asked why would we want something that's not leather? I said our current leather-like sofa lasted over 10 years before cracking. She had a look on her face like she smelled a rotten egg that was covered in freshly squeezed dog feces. I spotted a sofa in the back. When we got there we discovered it was in fact, leather-like. Why talk down about a product that your own store sells? We waited while she did more complicated and secretive computations. I mentioned to my guy that their prices are more than the store down the street. But, she said, you don't know where they get their stuff. They use multiple manufacturers. I thought, Um...so? Then I said the one at Costco, which was top-grain leather was significantly cheaper. "Costco!" she yelled. "You'd buy a sofa from Costco? You not planning on having that sofa very long, are you?" At this point, I stopped looking or talking to her. I told my guy, let's go. As we were leaving she started yelling behind us, "Dang, ya'll just go'n go like dat! Well at least make me a reasonable offer!" My guy threw out that Costco number $799 for top-grain leather for their fake leather), she said, "Reasonable. I need a reasonable offer." He went up a hundred. She repeated that reasonable bit. I told my guy, "Let's go." She literally yelled behind us, "Bye, then. Enjoy your sofa from Costco!" Now I ask you gentle reader: Does that kind of comment inspire us to come back and make the sale? I felt like I was dealing with a woman who was ringing up groceries a week before at Wal-Mart. In the car my guy commented they were also false advertising. They were advertising furniture as much as 50-60% off but her calculations didn't jive with that. My guy actually works in sales (life insurance and mortgage broker and he LOVES watching other sales people in action. He was amped at how terrible she was and could've stayed there to play with her all day.) I couldn't have cared less at that point. She lost me with that whole rotten egg face. Why would you try to inspire a sale by making your customer feel as if what they want to purchase is wrong instead of trying to find the best option in your store to fit their needs? Even if she is new at sales (and actually had been ringing up groceries the week before) all she needed to do was read a couple of books on how to make the sale and maybe, just maybe, she would've gotten a commission that day. Oh well, another sale lost to Costco! read more

Very bad experience. This store has to close or fire completely the entire staff and bring professional staff Terrible customer service, they don'tknow what thwy are talking about giving wrong information. This is my first and last shopping with Ashley. read more

**Buyer Beware** I purchased furniture from Ashley Furniture HomeStore a year and a half ago. The couches that were purchased has some serious discoloration which I am very upset about after speaking with the customer service representative who just brushed me off on our conversation regarding the warranty coverage. I understand that discoloration is not covered but I feel that I've spent over two thousand dollars for quality couches that I should've received couches that would last me at least five years before showing discoloration or wear and tare for furniture that's not used as much or in direct sunlight. A few weeks ago I also had my daughter post up pictures of the couches and warn the public of the poor quality furniture that's overpriced at Ashley Furniture HomeStore. read more

DO NOT BUY FROM HERE! Horrible customer service.... never answer their phones. You don't get an email of delivery date/ time and because they don't answer their phones and had to go into the store and ask. When we did we stood at the front desk for a minute before the receptionist would look up from playing on her cell phone. I Was supposed to receive our dining room furniture on the 19th and we waited all day and it never showed. Now I have to wait longer because they screwed up. Unbelievable read more

I went to Ashley in linden, NJ this wknd to purchase a mattress. I almost didn't purchase mattress as I was given wrong info. However, Hassan came to the rescue. He was knowledgeable and very helpful. I purchased the mattress I wanted and he even worked out a better price for me. Great customer / sales service. read more

If you want to work here part-time, buy from here. You think you're getting a deal, but instead you're going to be following up tirelessly. No one ever follows up with you regarding any issues. Keep all your documents because they do not recall payments either. I will never shop here again. read more

*Update to review* couch is now expected to come in ANOTHER two months by 8/17. Funny thing is that nobody at the store contacts you to update you that the delivery has been extended you have to call continuously until someone picks up because, again they rarely pick up the phone. That would be a total of SIX months when we were guaranteed 6-8 weeks. We asked to cancel our order because this has gotten out of hand with the lack of communication and continuous delivery delays but we have to come in to get the refund so we can "put our card in the machine" which makes no sense!!! We live over an hour away and if we had known all of this in the beginning there's no way we'd ever order from here. They cancelled the order so now they are just holding our money. AVOID AT ALL COSTS. HORRIBLE CUSTOMER SERVICE AND MANAGEMENT. Also someone commented to email customer support which is funny that I already had over a month ago and you guessed it, NO RESPONSE! Lol. They are a criminal business. read more

Whatever you do don't buy there protection plan. I purchased a living room set and was told to purchase this if I had pets. I purchased it and the store and the company they outsource the policy too are pointing the finger at the other and now I paid for this plan for nothing .... read more

Ashley - Linden - Out of luck on protection plan - Furniture Stores Near Me - Linden, New Jersey

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DO NOT buy from this store! The worst customer service I have ever dealt with. We ordered couches in November 2020 and have yet to receive all the pieces. They don't call you to update you what's going. I had to call consistently and they never answer the phone. And when you do get someone on the phone they are rude. Still waiting on our last piece to complete the set and have been given about 7 different dates. This is unacceptable! I will NEVER order from Ashley's again! Stay far away from this place. I wish I could give them 0 stars. read more

During this quarantine it's been crazy to find new furniture for my apartment. We tried calling to make an appointment and Brian Norton fit us right in! He was great and assisted us to find a beautiful new piece. Thanks Brian Norton for your assistance and working through this tough time read more

This place is sketchy. They give price adjustments to the "type" of people they want. They do not try to get you the best price (unless your____) and they don't price match their own website without tacking on a higher delivery fee without any logic. STAY AWAY! read more

Sales staff are dishonest and try to cheat customers at every turn possible. They will lie to your face and then alter the deal after the fact. We agreed for delivery to our new apartment july 3rd. Then days later we get a call from the delivery team that the store put in june 5th and now they cant change it. I have no where to store an additional couch in my current house. I promise, I will never shop at any Ashley again and I will do everything in my power to steer as many other people away from Ashley as I humanly can. read more

After searching at several stores all week, we finally purchased a dining set with Debbie's help. She took the online price match information to her manager Steve, who was very professional & honest. They try to honor the online prices as best as they can. They got us a deal within $200 of our expected price which is worth it just to get the guaranteed protection in dealing with salespeople & avoiding any shipping issues. Debbie & Steve were very courteous, I highly recommend this store. read more

I wouldn't recommend this furniture store. We spent a few hours looking around and working with an associate. We opted for a dining set, coffee and end tables and a bedroom set. We were given a total cost and applied for a store credit card. As they were finalizing the paperwork the sales manager approached us and said they cant honor the price that the sales associate had given us. Classic bait and switch. Had we not already applied for the card I wouldn't have been AS mad. It would have just been the aggravation of the time wasted, but now we have a credit card that we would have rather opened at a store that actually honored their word! Luckily we found all the items elsewhere for a better price, but still mad about the hit to our credit score for NO REASON! read more

HORRIBLE CUSTOMER SERVICE. They never answer their phone at this location its ridiculous. Their manager GAZI is also avoiding my calls because he promised me my furniture would be in on Nov 27th and I would assume its still not in since he hasn't answered my calls or reached out. ASHLEY FURNITURE IS THE WORST. read more

First and foremost before I complain. I have to say that ONLY great thing about this Store, is their salesman Steve! Nice; went out of his way to get what we wanted; even left his daughter's graduation to assist my husband and I......HOWEVER! So disappointed with Ashley HomeStore. Back in June, my mom purchased a beautiful kitchen table (4 chairs) and a (one bench) for my new home. Eight months later the table is buckling, there are stains that I cannot identify with and when I reached out to Ashley HomeStore they basically told me it's wear/tear. Um, really...it's normal to just buckle like that? Is it normal to have weird stains on it? I get scratches, but not this. I have in the past shopped with them and was happy with my purchases, but this is just unacceptable. With that said, please be careful when you purchase from Ashley HomeStore. BTW; when I posted a message on their FB page, they marked me as SPAM! read more

I had a wonderful experience at this location. I was very stressed with purchasing a new home and now having to purchase new furniture for it was extra stressful. Brian was excellent and made the process very enjoyable. I left here today very happy and excited for my new furniture!! Steve was also awesome. I was having doubts about a certain piece matching so he brought the table all the way to the other side of the store to set it next to the couch I was purchasing. Beyond great customer service. Very professional and helpful. read more

I just wanted too give a big thank you too Ashely's HomeStore in linden NJ. Steve/Kelvin and their team were extremely helpful with helping my family and I buy all of our furniture for our new home . Thank you again !!!! I highly recommend shopping here !! Not only did i buy everything i wanted but i also learned a couple cool things about mattresses. I definitely will be back soon . read more

Great place to buy furniture. Hassan was amazing. Very very helpful and pleasant to work with. If you go to this location please make sure you ask for him. read more

I will never, ever, even if free... accept furniture from this store.. From horrible CS to lousy warranties and cheap furniture..... Lesson learned... Do yourself a favor and just stay away!!! My original post was 2015, it's 3 years later and I hate them even more.. read more

Thank you Barry Dixon for helping my mom in the Linden Ashley Store! She was having trouble deciding on a bed but Barry helped her get the right bed! Thank you so much for your help! We will definitely be back to make any of our furniture purchases through you! read more

HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE! Purchased furniture in July for a tentative delivery in September on move in day. Couldn't finalize delivery because it was too far away. I was told to call a week before to finalize delivery. I have been trying to call for a week and when I finally spoke to someone they said I can't have it delivered for at least another two weeks. Call to complain to customer service? Get told to leave a message and they'll call you back. NEVER GOING THERE AGAIN. What a joke! read more

Ashelys couches are comfortable. We received our couches a month late but due to covid/ the pandemic we understood. Overall, the service and sales reps are great. read more

Warning: do NOT shop here. The only thing worse than the service is the so-called manager who just straight up lies and then ignores calls from customers. They ordered the wrong color couch for me (after I had them double check!) and now 5 weeks later I still don't have a couch and can't get a call back. The manager should be fired for how he represents the company and the terrible position he puts his team members in by making them cover for his lying and avoiding customers. TERRIBLE Oh, and I've filled out the online complaint form for customer service twice with no reply, tried them on Facebook and this morning on Twitter, all to no reply or answer. So they like to try and take these conversations offline by offering customer service but then ignore you there too! read more

If I could give them a 0, I would. It took them 7 months to fulfill and deliver our order! They never answer the phone... no wonder why. Not only that, the furniture's quality is not even that great....and some items came scratched. Not returning. read more

Great experience with Cynthia. Very patient, and not pushy. Very knowledgeable. I did not have the measurements for the space that needed to be furnished but am looking forward to working with Cynthia. There was a massive selection at affordable prices. I loved the urban selection - excited to decorate my condo ! read more

STAY AWAY from this store. We bought a couch, dresser and night stands on Dec 19th 2020, on the receipt says 8-12 weeks for delivery if not delivered until Mar 23rd we would get a full refund or given another option. We waited patiently 16 weeks. My husband got a call on a Tue Apr 6th that our furniture was going to be delivered on Monday. So today we got rid of the old couch and cleaned up opening space , after waiting all day we called the store for hours nobody answers the phone , my husband drove down there and a very rude lady had the nerve to say it was never today but next Monday 19th, my husband no no no you called me a week ago and told me to get ready dot today I got rid of our couch and she went " not my problem" " there's nothing I can do ". He Didn't like it and asked to cancel the order she wanted to charge 25% restock, he got very pissed and raised his voice restock for what ???? some other guy shout from the other side for her to do not charge anything And just issue the refund. Probably so my husband could shut up and stop scaring the other customers away. We paid cash waited patiently , longer than promised , they called to schedule delivery on the wrong date and have the nerve to treat their costumers like crap. No apologies, no options no nothing. We better get our money back soon or we will see them in court. Lots of reviews reporting the same issue . They should shut it down. STAY AWAY. read more

I would give it a zero if possible. We spent a couple hours in this store and found what we wanted. Worked with Rafael Diaz on the section that we wanted and what pieces we needed. Picked out a coffee table and all this was in stock and deliverable within 2-4 days! Went to the counter, paid for the pieces and then they gave me the sheet explaining what I was ordering. The whole order was wrong! It was a reverse of what we needed and instead of love seat size between the corners he gave us a full sofa size. He also over quoted us on the table. I started working with them to fix the order when they said it would take 6-8 weeks to be delivered. Mind you this was a lot of time spent to find everything that was told to us at the beginning of the sale was now not the case. We credited everything, cancelled the order and went elsewhere. These people are clueless! read more

A large variety of furniture in this store. The salesman did his best in finding what I wanted. I went in looking for a kitchen set & left with a kitchen set and livingroom set! No pressure from the salesman. It was my choice. The salesman was very helpful and got me the best deal!! I can't wait for my new furniture!! read more

I was in dire need of a couch since I am closing on a new place in the middle of this Covid-19 pandemic and have no furniture. I was getting nervous because no stores have been open for the past two months... but as luck would have it, I stumbled upon this store that is both an Ashley retailer AND an outlet, and it happened to be open! I was welcomed right away and helped by the district manager, Brian. He couldn't have been more helpful, professional or courteous! We wound up taking advantage of the Memorial Day sales and were able to buy a couch AND an ottoman! We opened an Ashley credit card just in case we saw anything else in the future, since we are in need of a lot more furniture. We were even able to receive no interest for 18 months! Brianna, the young lady at the customer service desk, was super friendly and professional as well and we were able to get everything done very quickly (including setting up our free & fast home delivery!). I was super impressed with Ashley's selection, prices, quality and most of all, the amazing employees they have working there. I will definitely be back and recommend ALL of my friends and family who are in the market for furniture. read more

We had wonderful service from a Salesman named Calvin. We were in market for new bedroom furniture. Calvin took our budget into consideration and showed us only furniture in our range. He never tried to upsale us. We purchased a great set and it arrived within a week from purchase date. The delivery guys were nice and places booties on their shoes. We are very happy with our furniture read more

Ashley - Linden - Furniture Stores Near Me - Linden, New Jersey

Do not shop here...poor slow service. They order the wrong items or lose them, make you wait forever. Then when cancelling order they hang up on you and disconnect phone. read more

As soon as I walked into the store I was greeted by Beatrice who quickly shared with me information on where to find what I was looking for. Than Steve joined me and explained the products and the quality. I loved that they did not follow me around the store and only joined me when I had questions. I also met Meddy who was so helpful with obtaining the furniture I wanted and giving me a discount on a new mattress. Lastly I also want to thank Briana that made my purchasing at the end go smoothly. I will definitely be returning to shop at this Ashley store. Great staff! I am giving them four stars for now. Once the items I purchased are delivered and all goes well with no problems I will than change it to five stars. I am saying this because I was horrified read the other posted reviews on the lateness of their deliveries and the poor delivery service. I hope this does not happen to me! I am counting on Beatrice, Steve, Meddy and Briana to ensure my delivery goes well as their impeccable service was! read more

My husband and I recently purchased a couch and a dining room set from Kelvin at Ashley in Linden. He was super knowledgable and patient and helped us get the best possible price on what we loved and needed. He really went above and beyond to make sure we were completely satisfied. I only leave off 1 star because the dining set was new to the floor and we haven't been delivered it - which we were made aware of and are fine with. It's scheduled to be delivered in a couple weeks, so will come back and give the 5th star once it does! read more

Ashleys was a nightmare to deal with for over 4 months. NEVER AGAIN. I have no idea what's going on with Ashley's. So many issues. I originally complained on 9/5/2017 after purchasing a love seat bundle and 3 piece sofa back in late July 2017. Fast forward to yesterday. On 1/25, I received a call from an unknown number at around 2pm while I was at work. I picked the call up and it happened to be an Ashley's furniture delivery driver. He said he was outside of my home at with a brand new sofa. I told him no one was home and that I spoke to someone at Ashley's just the day before who had told me the replacement sofa was not in stock and the delivery was not going to be scheduled until Friday. He said "Well, I have the sofa and we need to take the old one back." I rushed out of work after driver told me he had some more stops and can come back to complete delivery. The delivery drivers came back at around 5:15pm and proceeded to remove the sofa from my home, and then brought in the new one. Luckily the delivery drivers were OK with my request. All is well, and I now have the new sofa in my home. At the end of the day, I am satisfied with a new (replacement) sofa, but the entire process of this ordeal was horrendous. From the original complaint back in early September, until the very end, it was all a terrible experience. In September, I complained and sent pictures. It took a technician two months to come out and take a look just to tell me it wasn't repairable. It took speaking to at least 6 people at Ashley's, not including two repair technicians to deal with this issue. A mechanism (repair parts) were sent to my home in order for a technician to come out and attempt to repair my sofa. Technician opened the box and closed it right back. He said its useless and that I needed a new sofa and he will write in his report. I had to speak to some manager to finally agree to send a new sofa within a reasonable time frame. Prior to receiving a delivery confirmation text, last week I attempted to call Ashley's and after 10 minutes of being on hold, the call would disconnect, over and over again for about an hour and a half until I finally gave up. I was so frustrated that I emailed Ashley's customer support email letting them know what was going on with the phone system. Ashley's customer support could not even email me back? What kind of general customer support email does not email back? We are in 2018 where communication should be simple. Why was it so difficult for Ashley's to communicate and be transparent about their issues? To top it off- Earlier this week, delivery confirmation was sent to me by text and it could not be confirmed. After realizing the confirmation link was not working, I decided to call Ashley's. I was on hold for over two hours without exaggerating and have a screenshot to prove it which I've attached. That night I gave up and had to hang up the phone. I called countless times during this process and could barely speak to any Ashley's reps. This was bad. Really bad. And I've learned the hard way that I will never buy anything else with Ashley's in the future and I hope no one else does either if they keep this up. The only positive is they replaced my furniture. read more

I waited 6 months for my new dining set. When the delivery came I was skeptical of the fabric, there were lots of imperfections like loose strings and the chairs just looked a little tattered. I thought maybe it's just me. However, before the delivery guys were out the door I began pulling strings and looking closely and bothered. Well the next day after dinner, I did my usual of wiping down of the furniture and cleaning when I noticed in the seam of the chair, between the seat and the back, there was a crumb. As I pulled back on the fabric of my chair, I saw it packed with old food. I could not believe my eyes. What I did next made me so mad; I saw that three more chairs are packed with sticky, gooey food. Here it is, Ashley Furniture sold me returned furniture that was cleaned but not well enough. No integrity! Now, how am I to trust that I was not mislead with my other purchase from them? read more

HORRIBLE... the order was cancelled last minute and no call was given to inform that the order was cancelled. the service isn't as great i don't recommend going here to look for furniture. it's such a big fuss! NEVER AGAIN! instead i went to Bob's Furniture in Woodbridge where the service is great and my furniture is delivered within 2 DAYS! read more

Horrible Customer Service. No one even greets you when you walk in. Never coming back here again.

If there was a 0 star for this company, I'd give it and they deserve it. 0n 06/03/2016 we purchased Dining table set, living room sofas, center table and side table covered by Furniture protection from Montage Furniture(www.montagefs.com) worth $4873.00 15 days later, on June 17th 2016 we noticed our living room table top and side table's paint came out and wood warped after water spill on the table. Water spill on the dining table caused a warp on the sides of the table. Imagine a dining table that cannot handle a water spill! After repeated unsuccessful calls with Montage FS, we left voice mails with Ashley. No response. I've sent complaint letters to their HR dept, no response. One store kicks us down to the other. Note : Our warranty is active as the date of this review and that's still of no use. Don't use Ashley for purchase, they sell poor quality furniture. Don't ever buy Montage FS warranty, that's money down the drain. We will be filing a report with BBB against Ashley and Montage FS shortly. read more

I'm currently here waiting for over 10 minutes while a manager here is just sitting around doing nothing. Name is Misha I think. While the only costumer service rep here is taking forever to finish up. Literally 3 people waiting and we were not even acknowledged once to be told how long we'd be waiting. This manager has literally not once said sorry for the wait we'll be with you soon. This place is like a dead zone.... don't waist your time, order online! read more