Furniture ok Business is not. I ordered a youth bedroom set for my daughter. 1) the sales people were not very informed. I'd decided I was interested in the set and asked for the total price to get it with the daybed w/ trundle option. The salesperson I had took about 20 mins then eventually had to call another woman over to help him. Another 20 minutes later and I received a price that I was satisfied with. The woman who'd taken over was better informed and when I asked her if the trundle bed could take an ordinary twin size mattress she told me no, that a trundle mattress was needed. I told her I'd have my daughter decide and would be back when she was next working which was a Monday. I was told that day that she'd just left and after a long wait for a sales person a crotchety older man came to assist. We'd already decided to purchase and I only wanted to pay. This man asked me three times if I'd already been given a price and I'd repeatedly told him yes, finally asking why he kept asking. I also asked him about the needed mattress size and he told me a regular twin was fine. I had a measuring tape and told him I was asking just to be sure and he took me around to other beds to reassure me a regular twin would fit. Needless to say I was doubtful. He then proceeded to write up the sales adding an additional $500 from the price i was quoted. Apparently these sales people cannot figure out how to read and calculate their own printed price info. I stopped him immediately and told him this wasn't the price I'd been quoted, which was written on the saleswoman's card that I had with me. Shockingly, he told me to come back when she was there. I then asked for a manager and after a long wait a man came over, asked me the price I'd been quoted then disappeared for another 20 mins. I finally went over to ask what was going on and also asked him if he was the manager. He was not the manager. I was upset that I was lied to. He then told me the price the other woman gave me was wrong but the price he gave was only $18 more. Why this whole thing was taking so long is beyond me. The fact that price seems to take more than an hour to calculate makes me very suspicious. I then asked him about the mattress situation and he confirmed the 1st sales person, a regular twin wouldn't fit. I pointed out that the other salesperson was giving seriously wrong info that could cause major problems and he responded that the other guy was old. After this conversation it still took another HOUR to get the transaction done. I came to the store w/ my daughter ready to BUY and had only a very minor question, in over 30 yrs of furniture buying I've never had such an awful in-store experience. 2)I was told that Saturday delivery is NOT available as an option at all. Sunday is but not Saturday; I've never heard of this. I took the Sunday delivery. I was asked what floor I lived on and I explained I lived in a duplex, a townhouse and that the items were going on the upper floor. I was charged $119 for delivery. 3) the delivery occurred 1/2 hr before the end of the timeframe I'd been given. A generic, unmarked truck pulled up and one of the delivery men came in. Within 30 seconds he was telling me that I had to pay $20 more because furniture was going to the third floor. I do not have a 3rd fl. The guy was nasty and told me either the store or I had to pay, made no difference to him. I told him that he'd be wise to call the store. When I got on the phone the first thing said to me was that I needed to read the back of my sales contract; incensed, I told the guy that I'd clearly informed the sales person where the furniture was going and that he had the option of going online to view my residence where he'd clearly see that my DUPLEX does not have a 3rd floor, after a short time on hold he asked to speak to the delivery guy and needless to say I did not pay additional money. Clearly, $20 is not a make or break situation but the principal of it is. Had I had to pay, the delivery guys wouldn't have been tipped. All in all four guys were in the truck but it was mainly 2 guys then 3 bringing everything in. I had to ask that they properly tighten the knobs on all items because they were all loose. The kicker is, they could not attach the trundle panel to the frame because there were no SCREWS. The guy said he'd check the truck when it came back, yes the truck had LEFT. In the mean time, the guy is hanging around my house trying to call the warehouse which of course is closed at 7pm on a Sunday. When the truck returns he looks and still no screws. I was advised to refuse the delivery of that piece and told to call customer service on Tuesday, Monday, they're closed. Again, I never heard of this. Can you begin to imagine that the delivery man couldn't complete set-up because screws are missing? That was on August 18, today is september 3 and I'm still waiting for this piece. I was told this part had to be ordered, wtf! Not happy. read more

The salesman was really nice but he promised me my couch would be delivered on October 1st, but now its only on the 19th! And I had to call and find out this information for myself! And also, they do not honor the website prices! Everything is more expensive in store! So STAY AWAY FROM THIS STORE! read more

I was in the market for a brand new bedroom furniture set due to me relocating in New Jersey. Upon entering the Ashley home store in Linden New Jersey, a sales associate named Albert had greeted me upon my immediate arrival. Albert was very helpful and informative in regards to the particular bedroom furniture set that I was inquiring about. Albert was very professional in arranging for the furniture delivery date that I had requested and also was able to give me a very good price on the furniture as well. I am very pleased with the Ashley home store experience. read more

Went to purchase our living room furniture and Calvin Reavis was our sales person. Excellent customer service!! His knowledge of the merchandise and financing aspect of it was key. Very welcoming, extremely patient and very kind will the reason I return to purchase more! read more

Ashley Furniture We furniture in November, 2013 at an Ashley Furniture in New jersey.. One of the couches was beige corduroy with loose back pillows. There was so little fill in the pillows we had to go to Michaels to buy filler. Being older I am used to turning the seating cushions every week. Imagine my surprise when I attempted to turn the cushions to find if the area was not in view of eye sight it was not beige corduroy but some inexpensive shinny material! At least Bob's Furniture tells you up front about doing this with their furniture. The bedroom set was equally disappointing. I have cats and I could not understand why hair was sticking to the bottom of the wooden bed frame. I bent down to see what was going on to find that if the wood is not visible by the naked eye it is not painted or finished. Farther investigation found lots of compressed wood/particle board incorporated in with the wood. The back of the end table, the back of the chest and the back of the dresser are a thick cardboard. Shouldn't signs be posted advising the public that lower quality items are mixed in with the good stuff? This entire experience was soooo disappointing!!!! read more

The absolute cheapest furniture you can buy. These ppl have decent prices but you pay for what you get. So the salesman "Eddie" sells us a warranty and says, if anything happens we'll fix or replace your furniture. You could literally take a knife to it and we'll fix or replace it. If the table or chairs collapses or breaks we'll fix it. Great. So I call the warranty company to make a claim as the dining chair collapses while she was feeding my kid. They come back and say your warranty doesn't cover stuff like that. I don't know what the sales rep told you but we don't cover that. Absolute falsification of sales. Maybe I should have read the entire warranty throughout but who has time to sift through that 10 page document when your moving into a new home And buying furniture tvs etc. don't shop here. Clearly an unethical sales practice. Update: after this I received a call from Ashley and they replaced the chair. So I will give them credit for resolving the problem. If you buy the warranty from here I would recommend getting someone to show you in writing what is promised by the sales rep. read more

3/11/15 Great Experience!!! I recently purchased a Tempur-pedic bed from Ashley about three months prior to writing this review. It was the Tempur Cloud Prima. I slept on in for close to 90 days as Tempur-pedic warranty states then can be returned easily to the store where purchased. I decided to return this mattress "only" because it became much too soft. Tempur-pedic beds take time to adjust to your body weight, body heat and even your room temperature at home... something I didn't know, but was informed about by Calvin the Salesperson at Ashley. I called about the return/exchange since I was going to stay with Tempur-pedic and purchased a firmer mattress called the Tempur-pedic Contour Supreme. This is the bed for me!!! When buying a Tempur-pedic know that is it's very firm in the store even after you lay on it for say 10 minutes, it will become even softer once you've slept on it even within the first week. Understand what you are getting; if it's too soft spend the money and go for a firmer mattress, however if you love soft, ask about the other softer mattresses as well. My cost to upgrade to the next collection was about $256, but well worth it. In total this mattress set was about $2,300 and I will be loving it for many years to come. The main reason for this review was to commend firstly Calvin the Salesperson that helped me and assisted me in both purchases and Scott, the store manage at the Ashley in Linden New Jersey who waived the restocking fee of $250 since I was also buying another mattress from them. This was a very nice gesture of customer service, so with that said, I would recommend that you request both gentlemen Calvin and Scott at this store as they were both professional, respectful, courteous and extended a welcome for my repeat business with their company. Regards, Eric K. read more

I've ordered from Ashley Furniture in Linden, NJ multiple times and have never been disappointed. One of the main reasons I keep coming back is the service I get from Kelvin Bello. He is friendly, professional, knowledgeable and never makes you feel pressured. The store is filled with plenty of options to make everyone happy and it's all good quality. The delivery service was quick and efficient. While we had some minor issues with scratches, each issue was handled professionally with courtesy and concern and resolved in a timely manner. We will continue to use Ashley Furniture and will always ask for Kelvin. read more

Hands down best experience ever for furniture shopping the manager Scott took great care of me. He really made it so easy for us. We checked around just to make sure we were really getting the best deal and we surely were. Honestly recommend Ashley's to anyone looking for furniture. read more

Finally got time to purchase furniture. Saw Billy who is not interested in selling anything and gave an attitude. Will buy from another store thanks to Billy read more

Honest to God go somewhere else. The sales people write up your order and add a 5 year protection plan for hundreds of dollars without even telling you or asking you. The customer service people inside are very hit or miss. Our 3-piece bedroom set came in. The store didn't follow up with the warehouse and the warehouse only delivered 2 of the 3 pieces. Now after waiting a month for this to be delivered we have to wait another week for a dresser. Incompetent and dishonest to boot. read more

The salesman Vincent Vaz and store mgr took really good care of us, very satisfied with our purchase and the price we got for our sectional. Will say a very excellent experience. read more

I had a great experience shopping at Ashley Furniture. The customer service was awesome and I appreciated that the employees were not overbearing the minute you walked into the store. The Design Specialist, Jermaine, helped us tremendously by asking us what we were exactly looking for, then provided a full tour of the store while showcasing a few options he thought we'd be interested in. We ended up walking out with a new comfortable and affordable sectional couch. read more

I had a great experience both times that I've been in there. Me and my fiancé bought all our furniture there and both times we had Kelvin who helped us get the best deals. read more

BRIAN NORTON at Ashley furniture in Linden, NJ. Was exceptional with me and my girlfriend tonight. He was so knowledgeable about every product that held our interest. Also, Brian Norton, was very patient and answered all our questions. We were very satisfied with Brian Norton tonight. We will be back to see him in the future. Thank you Brian Norton!! read more

I went to the Woodbridge, NJ store and spoke to Peter. I explained I have been terminated from my job and no longer need the furniture. Instead of implementing the 25% cancellation fee and issuing my refund, he offered store credit FOR $2,300.00!!!!!! How can that resolve my issue if I am homeless? That is the only money I had in the world! I need my money back and I don't mind the cancellation fee! Please help get my refund! read more

Last night, i saw some dining room chairs online and i kid you not went I say, the price reflected $75 (set of 2). In-store... Available to order. I was super happy and instantly took a screen shot of the item. The next-day (this morning before 11am), I went to the store and was told something differently. The Mgr was shady and pretended to be on my side. I pointed out the price and showed him a screen shot of my proof, I swear that he or his online support team/office did something by going back onto the site with my 7 minutes wait, and edited the item. Moments later, they spelt out that it's $75 each ($150 set)... He knew that I was correct! Even if they did make a mistake, say something. Apologize! However, he took the non-ownership route by telling me that he is in-store and can't do anything to compete with online prices. I went online and still made the purchase, but it is not sitting well with me. Even the Sales guy told me, "i work on commission and you going online is not gonna help me...." Do not tell me that. I am human. Let your good works speak for you! Now, I am trying to call the online customer service team and no one seems to be working! I have been on hold for 20 mins... read more

Ashley - Linden - My 1st time seeing the item online. What caught my attention to drive and go to the store! - Furniture Stores Near Me - Linden, New Jersey

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This place is the absolute worst! If I could give them negative stars I would! I ordered furniture from them on April 9 only to be told after 3 weeks from the date that I ordered that the bed is discontinued. I did change my order from a Queen size to a King size mid-order, but they happily accepted my credit card to bill me for the extra amount to change the bed size. Now today the day of delivery these morons have the nerve to tell me that the chest I ordered was damaged while in transit. Are you kidding me? On delivery day you decide to tell me that one of my items are damaged? I am trying to reach them for a full refund because I want nothing more to do with them. They are crooks and run a very shady business. Their business phones were down for like a solid month. What type of furniture store doesn't have fully functioning phones in 2018?? Stay far away from them!! I am posting the same review on Google and any other forum because this place needs to be exposed. read more

Service was great, just wish i knew the mattress i chose measure smaller than a standard Queen and feels like i'm sleeping on a full. I'm a month out and not happy with it. read more

I purchased a bedroom set in September (2018) the delivery, the set up and everything was fine up until 2 day ago when I came home from work and found the mirror to the dresser completely cracked from top to bottom. The dresser had not been moved it has been sitting in the same spot for the 2 months since it was delivered, I have no children in the house and no pets. I went back to the Linden location where I purchased the furniture and I was told that it was probably due to a "stress fracture" that gave way in time and this is caused by the mirror not being set probably in the first place. I was also told that " another customer had just come in the store last week with the same problem." I have been calling customer service (the number that the store provided me with) for the past 2 days to no avail!!!! I am very disappointed with the "NON CUSTOMER SUPPORT" but I will NOT STOP CALLING UNTIL THIS ISSUE IS RESOLVED!!! read more

Horrible customer service, outright lies. Avoid this store at all costs Poor quality furniture.

Don't go to this location! BUT My salesman BrIan Norton was fabulous!* Unfortunately the customer service and manager staff has a lot to be desired. On Sept.4th I purchased 2 pc living room set & 3 pc end tables $I732,00( #470334) After waiting a month I called. c/s girl stated the sofas were in but due to the bad weather down south the tables weren't in. Called back 2 weeks later once they answered the phone I WAS THAN TOLD the tables were there but now waiting for the sofas. I than went in the store Oct,24 to cancel the whole order the than manager ( no longer there ) stated he knew for a fact that everything was going to be in that week, He than scheduled the delivery for Nov 3rd I was surprised they text that the delivery would be on the 2nd.Once the delivery guys attached the legs I asked about the tables they informed me the tables were canceled off in the warehouse, the driver really didnt know why . I than called the store I was told by a higher up they were damaged and someone would call me back in a few minutes, to go over the order. Nobody called so I called them and once they answered the phone it was give me your name and number and once I get more info I will call you. After 3 days I went to the store on 11/6 TO CANCEL OFF THE TABLES. I INFORMED the young lady I would like to cn off the tables and refund the money back to the card, She than informed me the tables were in,& was I sure I didn't like to keep them. I told her no to cn and credit my card,She must have been joking after 2 months waiting for a delivery& customer service area that clueless and lying to customers why should I believe anything they say or offer. FOOL ME ONCE.SHAME ON YOU,FOOL ME TWICE SHAME ON ME !!!! Barbara B read more

The salesman, Marcos, was excellent when it came to helping us pick out the perfect furniture for our new home. All of his suggestions were great, and he never lied to us..... he answered honestly and in my opinion made the buying experience great. read more

***CRAPPIEST CUSTOMER SERVICE! TAKE YOUR MONEY SOMEWHERE ELSE!!!!!**** Bought 2 couches and a chair from Ashley's a while back for $3500 and a warranty we were told "COVERS EVERYTHING AND ANYTHING". A year and a half later one of the couches and the chair started to peel. Called Ashley's and get a $1250 store credit compensation because they stopped making the couches. Fine, thanks, Ashley! Few weeks ago the other couch starts peeling, STILL IN WARRANTY!! Called Ashley to speak with Joe (rudest manager I've ever dealt with), tells me "$320 TAKE IT OR LEAVE IT" and tells me that he could've chosen to give me nothing and that "he's doing me a favor". Tells me that he's the manager and that any other person I speak to has to go through him and he won't give me more. Over the last 3 years, I have spent about $25,000 in Ashley's to furnish my house. WILL NOT GO BACK TO ANY ASHLEY'S STORE. TAKE YOUR BUSINESS TO A PLACE THAT APPRECIATES YOU AND TREATS YOU PROFESSIONALLY AND FAIRLY. WILL BE SPEAKING TO MY LAWYER because I paid good money for my warranty and this is THEFT and FRAUD. read more

Stay Away!! I recently moved and had purchased furniture and other things from the store like my bedroom set. The day came for delivery they only brought two pieces which was my 2 tables plus a box spring and mattress. They took the box spring out and said it didnt fit and automatically assumed the mattress that was a foldable tempurpedic mattress would not fit either. Its been a week and they are telling me I have to wait until the 11th of september to get the other order and then the 17th to get the furniture for my bedroom. This is so ridiculous!We have been sleeping on the floor when we could of had a matress at least to sleep on had these delivery handlers open the box. I dont know why its taking them so long to deliver every single thing we purchased at the same time instead of half a order 1 day and half a order the next plus they messed up on the order. If we didnt go there after the delivery handlers came over to ask why they didnt deliver we would have the wrong bedroom set. Also we waited for hours just to open a account! I highly do not recommend!!!!! read more

I ordered a headboard and platform bed om 3/20/17. The wrong item was deliverd on 3/28 due to store error. Furniture was re-oredered 3/30 and promised delivery on 4/7. On 4/5 i was told the furniture would not be delivered but would be at warehouse on 4/15. Called 4/15 and was told there were no updates from the warehouse. I received my furniture on 4/23, more than a month after ordering and paying in full.. Called & emailed Ashley Corporate but they seem to care even less about customer service. We have been longtime ashley customers. My wife has vowed never to use Ashley again and to tell everyone she knows to stay away. Shame on you Ashley for poor customer service. read more

The worst experience dealing with these crooks. I ordered mattress and other furniture. The mattress was damaged by the driver and they were adamant to take it back because he was getting late for other deliveries. I went to the store for my refund they said they can give me other mattress in exchange and when i received new one it was different and totally floor model. I am stuggling in getting my refund. I am filing dispute and my credit company will help me in getting my refund. NEVER EVER GO TO LINDEN STORE. THEY ARE THIEF. The managers and staff are stupid. Stay away from them. read more

My husband and I purchased a set of couches from here about two years ago. We purchased the extra insurance offered thinking we would get out moneys worth. When i wanted to submit a claim this week, i was told that this insurance doesn't "cover what sounds like a manufacturing defect". Seriously? The cushions on the couches starting basically deflating after a few months. We are barely home and take great care of our furniture. Save your money and don't get tricked into buying this useless insurance. read more

This is a zero star post. I have been shopping at Ashleys since 2005. Back in January, and July of 2015, I made two separate purchases w/ warranty (warranty total: $450, I was told that if the warranty is not used, it will be a store credit without any additional information). In February 2020, I made another purchase, and I was planning to use part of the warranty (January/2015 purchase) toward the cost, since I haven't submitted any claim. I was told that I need to submit the original receipt and within the four month period to claim the store credit, this was a shock to me, never heard this before. Then I realized this company is a fraud, you have all the information in your system. Or make the customer aware about holding on to the original receipt, but if you change the rule in between then it's not the customer's fault. Little over a month later (March 2020) the pandemic started, the stores were closed. In early June, I managed to located the original receipt, then called the customer service number (267)348-1071 to submit the claim for the store credit. Over a month later I hear back from a manager, and she tells me that the four month period has expired, and stores were open during the pandemic (not sure which planet she lives in). Even if I did find the receipt prior to the four month, the stores were closed in NJ/NY during the pandemic (it was confirmed by one of their customer service). In August, I went to the store, I was told that I will get the store credit, and made another purchase. I went there many times, called more than a dozen times, and over a month later I was told that they won't give me the store credit, so I had to cancel the order. I hope this post helps others. This company is a FRAUD. HORRIBLE CUSTOMER SERVICE. They stole from me $450 w/ this so called fraudulent charge (warranty). Bunch of thieves, liars, dishonest. I WILL NEVER SHOP AT ANY ASHLEYS STORES EVER AGAIN. I'll take my business somewhere else. SHAME ON YOU! read more

***The rating is for a sales person at this store not the actual store. Whatever you do, don't use Isabel as a sales person. I've purchased from Ashley's many times and never had an issue like my last experience. I went to the Linden store in the beginning of May and after beginning approached by her, I explained I was looking for a small sectional. I eventually found a sofa I liked but it wasn't the exact color I was looking for. I ended up deciding to take the sofa in a different color but I was VERY specific that I wanted the chaise part (which was reversible). When she was writing up my paperwork she asked me if I would be interested in getting it as a sleeper as well, which was more money. My mother (who was there with me the entire time) and I were surprised the sofa came in a chaise and sleeper and expressed it NURMOUS times to Isabel. Isabel continuously confirmed the sofa came with the reversible chaise and sleeper. She even explained how the reversible part of the chaise worked. Well lo' and behold, delivery day came and it was the wrong couch, a sleeper but NO CHAISE. I even have pictures dated from the date I purchased the sofa of the ACTUAL sofa I picked out. Not to mention on the first delivery date, the couch didn't fit into my apartment so I had to have it re-delivered and paid extra for someone Ashley's hired to assemble it in my apartment. After receiving the wrong couch, customer service told me they contacted Isabel and she stated she told me the sleeper didn't come with a chaise. I then went to the store, after greeting me, all Isabel had to say to my face was "I told you it didn't come in a chaise, you signed for the delivery, there's nothing I can do. I will get a store manager", as she rudely walked away from me. Thank god the store manager, Scott, is very good at his job. He was extremely helpful in resolving the situation. Although I've had good experiences with Ashley's, this certain sales person made this last experience horrible. I basically paid almost $900 for a couch I didn't even pick out but got stuck with it because of someone else's mistake. The worst part was she was so unprofessional and took no fault in her error. read more

On February 3, 2018 my husband and I purchased a large model TV stand. There was no communication from Ashely on the progress or status in the weeks waiting for delivery. We had to call. Finally a delivery date was set for March 10 between 2-6pm. We raced around earlier that day to be home for delivery. Well.....8pm rolls in and no delivery. All along, since 3pm, we have been in touch with the delivery guys telling us they will be there later, maybe 10pm. That is insane! Needless to say, it's March 11, and we still do not have our TV stand. The customer service experience is a total zero, but I had to give at least one star. We will NEVER purchase anything from Ashley again. In fact, I want a full refund, not store credit, to go through this experience again. I will take my business elsewhere. If you are reading this to decide whether to buy from Ashley...DON'T!!!! read more

The only Honest person in there is Brooke sales lady very nice person!!! Now for the poor Management!!!!! I was ready to Purchase two sofa chairs so I asked about the return policy? Sales lady told me if they don't fit I can return them. To make sure I even asked one of the managers tall guy very nice he told me I can return them if I don't like the way they look. Ok so I asked to see the return policy's on paper? They told me when I purchase it the chairs the return policy is on the receipt. I told him no I want to see I displayed return policy so I can read it now before I make the purchase! And doublecheck. Wow how nasty was the lady at the desk when I ask for it!!!! You get paid to do a job not to be nasty!!!!! Cause you had to get off your chair and print it out!!!!! I read the return policy and it said you can return it only if it's not delivery on the date of delivery or if it's broken but you don't get back shipping fee. So there was a manager short guy with a mustache I said I would like it in writing and sign! Well then Everything changed!!! NO we can only do a exchange and you have to pay for shipping again! (Really)!!!!!!! People make sure you read the fine lines and ask!!!!! Do NOT DO NoT take there word!!!! Very bad management!!!!! read more

We worked with Vincent Vaz on our purchase of two bedroom sets and a a living room set. Vincent greeted us at the door and guided us out throughout the entire store to help us select our new furniture. His professionalism was exceptional and he was able to work with us to get us a great deal. If you're looking for furniture, I would absolutely recommend Ashley Homestore and if you're at the Linden store, ask for Vincent! read more

@AshleyHomeStore After weeks of trying to get a resolution for a defective piece of furniture; Ashely has not been responsive. We have been in contact with customer service. We even went back into the store to speak with a manager after our sofa was delivered. The apparent manager on duty assured us he would have the 1 recliner replaced on our sectional since the product was suffering from a defect that was not visible upon inspection (meaning you would have never know until actual use the piece of furniture). When we did not receive a follow up about delivery of the new piece, we contacted customer service. They confirmed there were no such notes on the account and that the "manager" we spoke to was not listed as a manager for that store. Stay clear away from doing business with them in general and more specifically the Linden store. These practices do not seem ethical as of thus far and it is evident that they are not transparent. If you're going to spend money it would be better spent with an establishment that actually values their customers. read more

When I purchased furniture from Ashley's in 2013 they told me if I bought the warranty and never use it that I would get that money back as store credit under their "Don't use it, Don't lose it" policy. After the five year warranty ended, I went there and they told me they couldn't find me and I had to bring in my receipt. They told me I had unlimited time. I went in recently and they the lady at the front and a manager told me I was fine and they would have to verify that I never used it and get back to me. Another manager heard and said "No", I couldn't use it anymore because it was over 120 days. the 120 day policy was never told to me and is not in any of the paperwork. Their own managers and sales people don't even know that policy. I was then told that I had to call corporate. I called corporate and was met by the meanest lady, Maureen who told me it wasn't her problem that she couldn't find my invoice and hung up on me after calling me ignorant. I had to call back where I was greeted by another lady who was a lot nicer but also didn't know the policy as she stated it was only 90 days. The second lady gave me an email so I can send in my receipt so she can view and give to management. This is bait and switch at it's finest. I don't have a spare $399.99. This is wrong and completely unethical. I sent them all the paperwork that I received when I purchased and nothing said 120 days. It just said "Don't use it, Don't lose it". They are a complete scam. read more

Worst experience ever ! Purchased a whole living room set back in July "sale" come to find out their website sells the same items for a lot cheaper. Received ripped couches and still today I have to yet receive the quality they offer online, on the radio, or at the store. Their customer service is even worse. They do not get back to you as "promised" and oh! Their repair guy LIES. He tells us that he doesn't not have the material to fix the ripped couch and he will order it and call us to follow up. I call 1 month letter since I have not heard still and I find out repair guy had reported to Ashley's the job was completed and he had replaced the ripped piece!This has been such an awful experience. And 8 months later today I am still waiting to have my couch replaced for a good couch, but since their computer system is updating (3months) I have to wait read more

This was the worst furniture shopping experience I have ever had. We ordered on Dec 27th, it's March 20th AND WE STILL DID NOT GET OUR FURNITURE. It's been well over 6 weeks. If the salesperson was honest about how long it would have taken we would have never ordered. The reps at the store are the worst and forget about customer service so you have to call about 3 times to get through. Management does not come to the phone or help manage anything other than sell more items they simply do not have in stock. We want our money back for this headache it's absolutely ridiculous. We have called so many times that the reps in the store know it's us calling. They blame the warehouse and the warehouse blames Ashley's. We wanted to order more items and after this dissatisfaction we went to Macy's. I'd rather pay extra than wait MONTHS to still not receive anything. I'm telling you guys do not order from here it's not worth the "sale" they are selling you. The salespersons have no idea how long it takes to actually get these items. They assure you it never takes as long as 6 weeks but to expect a 2-6 week wait. It's been 9 weeks and each time we call they give us a different ETA which is why we waited so long. We call and they are basically begging us to give them a few more days and not to cancel. We've waited so long for nothing. If this furniture does not come in top shape we're requesting a full refund and contacting the BBA. DO NOT GO TO ASHLEYS SAVE YOURSELF THE HEADACHE. read more

Do not try to call this store! You will be on hold for an hour. You are also unable to leave a message. Worst customer service I have ever experienced. I am convinced I can be on hold all day and no one will pick up the phone. I want to know the status of my order which is a simple question. I have complained to corporate. Will see what happens. WHERE IS MY FURNITURE !? HOW WILL I KNOW! read more

DO NOT PURCHASE A WARRANTY FROM THE LINDEN NJ LOCATION, YOU WILL GET RIPPED OFF!Please do not use this Linden location , the office managers are so unprofessional and belligerent! I went to this location several times to get the refund on my warranty and was given the run around several times before the warranty expired. Finally, I had enough and reported the office manager & company to the Better Business Bureau. The dismissive response given to the BBB was they did not know what I was talking about because they were under new management and could not find my paperwork. Thank goodness I have all my ORIGINAL paperwork! It is now 9 months and counting- still waiting for a resolution... This company has inspired me to join ALL social media, so that I can warn everyone! DO NOT PURCHASE FURNITURE or a WARRANTY from this company, you will lose your money!!!! They will find a way to RIPP YOU OFF!!! read more

The only reason I am giving one star, is because I am not allowed to give zero. We purchased our living room set three years ago, along with the extended warranty coverage for five years, after being promised that if anything went wrong it would be covered. Apparently frame damage to a $1500 sectional isn't covered by the extended warranty, and because we moved this week, Ashley's will not send a technician out to fix the frame at the new address. Last time I'm spending any money there. read more