1. Ashley Store

1. Ashley Store

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Fairborn, OH

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Ashley Store

2.0 (43 reviews)
Closed 10:00 am - 8:00 pm

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Here's the quality you can expect.  And trying to get replacements will be your second nightmare.
Josh C.

TLDR: If you are considering Ashley's Furniture for your needs, I would recommend reading this first. I bought some other furniture at the same time from Value City Furniture in Centerville, Ohio. The experience and attentiveness to my order has been amazing! I would recommend just saving your money and heartache and go there if you can. Ashley's does not stand behind their furniture very well in my opinion. The front-end sales experience was awesome. After that, it's been pretty frustrating. Nearly everything I ordered back when I went to the store in June was backordered. I understand that part to an extent, there are a lot of supply chain issues right now. There were some items in stock, of which included the 6 dining table chairs. I picked them up from the warehouse that day and they came packaged 2 per box (3 total boxes). We did not open the boxes right away (since the actual table was backordered a couple weeks) and sat them in the corner of the kitchen. Once the table arrived, we opened them to assemble the chairs and one box had 2 chair backings that were both destroyed and unsalvageable (see pics). I called the store, and apparently they don't help with this kind of thing. They tell me to call "customer care" - which I put in quotes to note sarcasm. What a terrible, terrible experience. They tell me that they will put in a parts replacement order for just the broken piece - presumably because it saves the company money and who cares if I have to sit around and wait for my chairs? I've been waiting for over a month now for replacement parts for the chair backs that came to me damaged. No one can even give me any kind of date, how long, etc. I called the store again today and they could not help me again. I asked if the chairs were in stock and the person helping me told me yes somewhat sheepishly. You get that - the chairs are IN STOCK, but I am waiting endlessly for a replacement part order for items I received damaged over a month ago? Probably because he can see how ridiculous the entire situation is. I am willing to take the box to the warehouse myself to swap it out with a new box of 2 non-damaged chairs but apparently that is too logical. Ashley Furniture's "customer care" team is terrible, non-responsive, difficult to reach, and the store itself is about useless - they just tell you to call customer care. Round and round we go. I spent a TON of money here - to the tune of over $18,000. That doesn't make me more important than others, but it does make it a little more frustrating for me than others in my opinion.

Supposed repaired material

Update August 6, 2023: After re-calling Ashley/Morris Customer Care as well as emailing them a rep from Ashley/Morris called. They said they would hurry and get our repair done today August 6 instead of having to wait till September 1. Remember we got this couch in April. The 3rd party technician came (who was very nice) and said he could only repair part of the fabric. The repair now looks worse than the original damage from when Ashley delivered the couch. Just FYI, Ashley/Morris representative that called me said we are not able to return this item, even if we are unhappy with repairs since we had what she called "threshold delivery". That means they don't set it up. We never knew this as we just paid for delivery and were informed by the sales person that sold us the couch that they would set everything up. Our money has been wasted. Buyer beware!

Andrea P.

This is my second review for my expensive, poorly made leather furniture.One side if the couch that reclines ic broken.I called was told 2yforget it I have to pay to fix The pics are of the conthuao decline of this couch.Very expensive PLEASE don't shop there.Called customer no service

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AAFES Base Exchange

AAFES Base Exchange

2.5
(15 reviews)
2.8 mi
$$

The BX/PX has changed a lot over the years and so has the commissary…read more I remember going to the old one and everything was kind of dark and unfriendly. They rebuilt both in the 1980s, as I recall, and it's bright and welcoming, but it's strange that there are no military personnel checking i.d. cards as you enter. Prices are generally good on merchandise but on cameras and electronics, they're often higher than retailers outside the base and it's the same way with the AAFES/NEX catalog. Tax or no tax, sometimes it's difficult to find a deal. Household items, furniture, and appliances are across in the garden center, as is the alcohol. It's good that they added the food court when they re-built the place. The old dark, greasy fast food place wasn't pleasant at all. The commissary used to be incredibly cheap, but with the surcharge, it's fairly expensive, but they have a good deli and the meats are good, also. Add to that the foreign foods section and you'll have reasons to go, but for daily shopping, it's probably cheaper off-base. I'm sure it's about the same wherever you go. Patrick AFB in Cocoa Beach, FL was similar and the NEX in Orlando was a bit higher, but they closed the training facility there so the Navy Exchange was very much a standalone location.

This is definitely a very nice BX. It has your basics, but the prices seem quite high for an…read moreexchange to me. Some are okay. Not to impressed with the detachment from the commissary as that is what i've been use to at a good majority of bases i've been to. Very small as well. Just okay in my thoughts, I won't go back when visiting base.

Knollwood Garden Center and Landscaping

Knollwood Garden Center and Landscaping

4.4
(21 reviews)
3.0 mi
$$

Really just awed by our service experience here. I've known about Knollwood for years, as I grew…read moreup down the street a ways in Page Manor. Now we live a bit far away, but in an online search for a place with a good selection of healthy house plants, Knollwood came up repeatedly. So we drove down & were amazed by the terrific selection of not only house plants, but also pots, gifts & beautiful Christmas decor! The place is huge and it's FULL! And the products they're making for Christmas are stunning. Even my somewhat curmudgeonly husband was impressed. And their prices, especially for house plants & pots, are way lower than other competitors, even the big box places. The plants are healthier, too. And the best thing was the help we received. I was seeking advice for plants I might not accidentally kill, and the lovely young woman who helped me (I think her name was Kirsten or Kristen??) was so knowledgeable. She asked some good questions, then gave me advice on what to choose, and then while I was shopping she thoughtfully placed two gifts I had already chosen into pretty organza gift bags! I was really just amazed by this, Amazing selection, prices, and especially service that you just don't get anymore these days. You'll find all of it at Knollwood!!!

Very nice selection of nursery stock. Beautiful store and customer service so good! Everyone there…read morewas helpful and kind.

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Calathea White Fusion
Calathea White Fusion
Knollwood Garden Center and Landscaping
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Ashley Store - furniture - Updated July 2026

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