The "used car salesman" stereotype should be changed to "furniture salesman". This was easily the slimiest sales experience I've ever had (and between my wife and I, we've purchased and sold 8 different cars). I'm going to begin with the punchline of the story because to save it until the end of this article would be a disservice to readers; thus, I'll be doing a Quentin Tarantino and telling you the story's ending before I explain the juicy and dramatic storyline details: The saleswoman was nice enough, but you must understand that the furniture prices online are MUCH lower than the prices listed on the tags in the store. The salespeople won't tell you this because they're a shady bunch, but I was determined to not get screwed by these clowns so I checked EVERY online price of each piece as the saleswoman showed them to us on the floor. Without exception, EVERY. SINGLE. PIECE. was at least 20% cheaper online than it was in the store. I called the lady on this right away to make sure she knew she wasn't going to be able to BS her way into our bank account. BUT SHE STILL TRIED! As we're going to close the transaction she tells me "that will be sixteen-hundred-and-some-odd dollars". The ordinary consumer might have handed over their credit card and accepted the ass kicking...I did not. I asked to see a price breakdown. She showed it to me reluctantly and...sure enough! She had charged me 400$ more than the online price of the three pieces we were buying! She tried to explain that she had done it to give us the 15% discount for memorial day....to which I explained "yes, but that price is still far higher than your website price." She told me she thought I would have preferred the 15% discount and that she couldn't do the discount if she gave me the online prices. WHAT A FREAKIN CROOK! I was pissed. Why can't we all just spend a casual sunday afternoon buying furniture for our homes without having to stress out about how badly we're being screwed! As for the sales techniques used during our browsing experience...they were all terrible. The lady wasn't listening to a thing we were saying and it was quite apparent that she was just trying to boost her commission. When she finally rang me up and tried to pull that crap on me, I had her take one of the three pieces of furniture we selected off the list just because I couldn't fathom giving her such a large sale. (We'll go back and order that piece online today). Shame on you, Ashley...you are a disgrace to your community. read more

I typically don't do reviews but in this case I felt it was warranted. We visited the Madison store and was greeted by a sweet and personable young lady - Isabelle. She was very helpful throughout the entire process. I was indecisive about a few pieces and she was very patient without being pushy. She even went the extra mile by getting our delivery date moved up which was a pleasant surprise. If you are looking for a honest and personable salesperson - I recommend going to the Madison store and ask for Isabelle Stokes. read more

This has to be the worst customer experience I have ever had with a retailer. They will tell you whatever​ they can in the store to get you to purchased and won't deliver... LITERALLY. It's been 2 MONTHS and they have not delivered the furniture​ I have purchased. They just lie on the phone. Tell you you're​ scheduled and you're not. I have been rescheduled​ at least 6 times. Every customer service agent has a different story and blames​ someone else. They will likely reply to this asking me to email them to get it Resolved. GUESS WHAT? I have tried that and you get no response. Don't be FOOLED. Shop somewhere else. They don't care about you or me. They just care about the $. read more

terrible customer service. I was suppose to get a bed in JULY but instead 4 MONTHS later i still don't have a bed I've been sleeping on a mattress and still have not gotten my bed. So I'm taking my business elsewhere. great job Ashley's your bad read more

if I could leave a -0 I would. I tried to leave a review on the site and it would not let me leave any type of review. I'm absolutely disgusted with this company. first I paid to have my furniture delivered and set up and I ended up having to go to the warehouse to pick different pieces up. and then Ensemble them myself. I'm a single mother with a 1 yr old and my one year old ends up putting a few "apple" stickers which weren't stickers they were more of the window type things and the finishing came off of the end table!!! I asked about it and they blamed it on us. if I pay for a table and it to be put together and then I HAVE to pick it up and put it together and this little thing is my problem. I replace my furniture every 3 years. I will NEVER EVER use them again! They have been extremely ride and have not helped what so ever. I'm stuck with an end table I paid for and paid to have delivered and assembled (which NONE of that happened) now I have issues and it isn't their problem. I advise, GO GET YOUR FURNITURE somewhere else. It'll save a lot of stress and hassle!!! read more

Everyone here is very helpful. James was the person that helped us and answered all our questions. Ashely always has really nice furniture.

Go here and ask for Isabelle Stokes. She was so helpful and patient (my husband is a slooooow shopper). She really took the time to work with us and make sure we got exactly what we needed. The store is really nice and they have a great selection. read more

Ashley HomeStore responded to my post suggesting I e-mail the escalation team. I did so at 3:00 on Monday afternoon. It is now two full days later and I have not received a response. Not sure what my expectations should be at this point. read more

I had not read the review for this store prior to going in which a big No, No, for an avid Yelper. What was I thinking? First we were rushed and greated by a John Gotti- suit-wearing-covered in gold jewelry, hair slicked back ex car salesman.. He wasn't too bad, expect that he was new and didn't know the ins and the outs, but hey... Everyone is the new guy once so I'll give him a pass there. We picked out a bed, chest of drawers and a dining table, and placed them on layaway. They have a good warranty deal, where I'm five years of you never use it, you get the premium you paid for the coverage back on a gift card. He really laid it on thick, WE DIDN'T WANT IT and today I'm glad we didn't buy it because one, we wouldn't use it and even if we hadn't, I don't want my money back to spend here. Forget it. The customer service is awful and that is my biggest pet peeve. When you call and are abruptly placed on hold with no options besides "can you hold?" then as if by magic they are gone, as if you even had a choice to hold. I've seen responses from Ashley Furniture personnel after the fact, which is almost salt on the wound.. Doesn't seem our reviews are hitting home to fix this particular location or maybe it is hit and miss. Beautiful furniture, not so wonderful service. read more

Went in for a bedroom set. We were greeted by Seth who was very helpful and helped us pick the perfect set. We took advantage of a great sale and overall enjoyed our visit. We will be back for our next furniture purchase. read more

Bought a dining room set and all 4 chairs along with the bench were uneven and wobbly and the table was scuffed they do not seem very willing to help just keep putting me on hold and never coming back to the phone read more

Horrible! Tried to deliver part of a couch. Got the run around trying to speak to someone who could refund our money after we refused the delivery and cancelled the order. Not worth dealing with them. read more

Absolutely HORRIBLE place to purchase anything. Paid for item. . . . Have been waiting for it to be delivered for 6 months . They keep extending the delivery date 6-8 weeks. And they don't care. Every person I talk to really does not care. Here are some words of advice: do not buy anything from this place. read more

Melanie was super helpful, patient & informative! so far we've had a great experience. can't wait to receive my my new couch!!!!! Thank you Melanie! Edit: My review was written in April on the day I purchased the couch. It is now July 30. Do I have my couch? Nope. Frustrated and disappointed in this entire situation. They keep saying my couch will be delivered. I call to confirm, and then that day comes and goes.. no couch arrives. They don't even bother communicating that my couch won't be delivered, they just don't show up. Hoping I get my couch soon.. not holding my breath though. read more

The wait time at this place is ridiculous!!! I purchased a bedroom set this past summer and they kept pushing back my delivery date. I finally received my furniture but after a few months the bed broke and the dresser drawers will not stay shut, so I called the customer service dept. and they ordered me new parts. It has been over 2 weeks and I can't even get them to give me a date of when a technician will come out to fix the furniture. Every time I call I get the run around and I can't get a Supervisor to call me back. This is so unprofessional. So I literally have the boxes of parts in my living room just sitting there waiting on them to send a tech out to fix it. I will be filing a complaint with the BBB!!!! Once this is resolved, I will no longer do business with Ashley furniture again!!!! read more

The quality of furniture here is absolutely horrible. I bought a couch, loveseat, and recliner and paid a lot for them they were what they call bonded leather after only a couple of years all the surface had peeled off of all three pieces. I also bought their joke of a warranty that considers this normal wear. What a joke! Ashley Furniture is a rip off! read more

Our experience with Ashley's has been a nightmare. Within 6 days of delivery of our furniture, the Manager was notified via email (with pictures) of the defects with our reclining sofa and rocker recliner. Now 2 emails, 3 phone calls and 1 visit to the store later, absolutely nothing has been done to correct the problem. The couch recliners are not returning to original position after being extended leaving a big gap on one side and the cushion seams out of line. The rocker recliner's footrest mechanism doesn't work without great force and then makes a loud popping noise. The staff is overly friendly and all up in your face when you're in the store, but after the sale they don't know who you are. They could care less that they sold you crappy, substandard furniture. If you expect to get good customer service AFTER the sale, and someone who will stand behind the products they sell, go someplace else. You certainly won't get it here. UPDATE: As of 11-14-18, the problem still hasn't been resolved. They did however, send out another reclining sofa but it had the same issues AND some, as the first. The Better Business Bureau began helping to reach a resolution on 10-14-18 but Ashley's has not responded to them regarding our last rebuttal of 11-2-18. This is poorly made furniture at it's finest, folks. Don't let the "great customer service" you get in the store fool you, they won't remember your name once the sale is made and you walk out the door. Trust me. read more

After going to numerous furniture stores looking for a loveseat for my new apartment, I stopped into the Madison Ashley furniture as a "last resort." I should have saved myself time by going here first! I found THE sofa I had been wanting, AND it was on clearance!! The salesperson Isabelle was SO patient in helping me pick out matching pieces! She was very knowledgeable & personable! I was being very picky, and she never once got frustrated! I ended up financing the sofa for 12 months interest free! So happy with my new purchase! The only thing I was bummed about is they do not offer delivery for clearance pieces. read more

We have spent thousands of dollars on furniture over the years. We paid for the 5 year warranty. We sat in a chair and and the back of the chair broke. We are not overweight and are average sized people. This is ridiculous that we have only had the set two years and it gave in that way. We also are having issues with the drawers that slide out on our daughters dresser because the slider sticks and it is hard to open and close on two of the drawers, which we have also only had two years. This is supposed to be the top of the line dresser drawers according to Ashley Furniture. The sales person at Ashley told me that it all could be taken care of when I went into the store through our 5 year warranty. However, we were told that it is all considered broken and will not be fixed through them. We will be taking our money somewhere else for all future purchases since they can't stand by their product and the warranty will not cover a default of the chair and dresser. read more

I would never recommend buying anything from this store. I paid for a bedroom set on December 3rd. After 8 scheduled times to deliver, I find out today that the furniture is still not in and the delivery has been cancelled. I didn't receive a call or text message informing me of the cancellation. Today is February 20 and my patience and understanding has been stretched to the limit. Pass this store up and shop somewhere with the ability to deliver the furniture you pay for. read more

Horrible service and delivery people are so disrespectful and lazy they literally didn't even want to try getting my couches inside my apartment saying the couches wouldn't make it in without even giving it a try!!! NEVER buy from them! Had to go through hell to get my money back DO NOT GO THERE!!!!! There are way cheaper and better quality furniture stores down the street with wayyyy better customer service! I paid cash for it and they said it would take 3 weeks to get it back! Ugh so frustrating and disappointing! read more

I was nearly duped into the 6 years,same as cash, offer. Buyer beware. They add a $600 "insurance" BS. When I saw that I asked and was told "you get it back if you don't use it". Thankfully the person helping me check out was more honest. Stated you get a store credit. The salesperson tried to say she told me, which was not truthful. By this time I was committed to buying the bedroom set and went for the 12 mo same as cash. I hope I get no more surprises when the furniture is delivered. I know all the pieces are not being delivered at the same time and fully expect them to tack on another deliver charge. Would not recommend this store to anyone. Shady dealings. Left a bad taste, knowing I just spent a lot of money. I wrote to the corporate office. They clearly did not care and told me to deal directly with the store. Ashley sent me an email asking me to do a review. Here it is. read more

My salesperson was Taylor at the Ashley Store in Madison, Tennessee. She was very helpful when I was buying a couch and loveseat for my new apartment. She helped me get the best price, arranged financing, and scheduled a quick delivery for the next week. I was pleased with the experience and I would definitely shop for furniture with Taylor at the Ashley store in Madison again. read more

This is a terrible company. We visited the store in Madison, TN on December 3rd. We ended up financing a sectional that was $3500. Our experience there was good. They said that it would be delivered "ASAP." We never heard a thing and after 2 weeks I called the store and they said it would be delivered Jan 13th. I wasn't really happy with that date but accepted it. What choice did I have? Well on Jan 11th I got a call from Ashley confirming that the sectional would be delivered on Jan 16th. I was like, uh no! You guys told me the 13th!! I took off work and everything!! Again what choice did I have. They said it was back ordered. So then I tried calling the customer care line. The woman I spoke to about my frustration could care less. I was then told my sectional would be delivered on Feb 2nd. This just infuriated me more. I tried calling the store but no one had an answer for me and i got put on hold and passed around to everyone in the store. So I wrote a bad review on fb and presto,like magic I finally got a response from their "corporate office." Then I spoke with Carrie Fleming who stated that they were "better than this" as a company. She assured me that my sectional would be delivered on January 26. It's January 26th now. No delivery and no phone call. I spent all day at home waiting on the Ashley delivery truck to show up. It never did. I took off work for this. I finally took it upon myself to call their customer care line. Brittany helped me and admitted that they failed to contact me and that the couch was back ordered. The new delivery date is now February 20th. I sat at home all day and waited on a sectional that they knew wasn't going to be delivered. I'm so mad I could scream. This is piss poor customer service. I'm disgusted with this company. They have stores all over the US and no one could call me and let me know that the delivery was delayed AGAIN!?!? Nothing is on back order for that long!?! read more

Ashley Store - Furniture Stores Near Me - Madison, Tennessee

Went into Ashley today, was met by Andre(Powell) the salesperson when we entered the store he was very courteous and nice.I thought the buying process was gonna be painful but Andre made the process real enjoyable and he was very knowledgeable of all things we asked of him...Keep Up The Great Job! read more

Very helpful and great furniture! Seth was great and really helped me pick the right office furniture.

Lying sales people, horrible customer service! Take your time and money elsewhere! Damaged furniture with 2 month lead times! I could have made the furniture myself!! read more

So. As I promised the sales staff at Ashley, I'm finally writing my review. I moved into a new house near to Madison in 2014 and wanted some new furniture. Specifically, I was looking for a top grain leather sofa, a dresser, coffee table, a second sofa (undecided on type), and perhaps a chair and end tables. I ended up purchasing other items at pier one and world market as well. On to the purchase. Met a friendly sales clerk- went through the entire store with me. We looked at multiple items. I liked several pieces, but I'm pretty picky. Either I didn't like the finish, the cost was out of range, or many just seemed cheap. I settled on a true leather sofa- top grain as I wanted. Found a dresser, an accent chair, a wine rack, and a plush sectional. I paid cash for the items and was told 4-6 weeks for delivery. Mind you, no date was set for delivery at this time. And then I made a mistake. I started looking at reviews online of Ashley. What I discovered is that these stores appear to be a franchise. Bad experiences in Idaho or Texas or even other cities really don't have a whole lot to do with the store where you purchased your items. But I was still shocked at how many bad reviews there were. I mean A LOT. Then I started to panic. I spent nearly 5 thousand for all of the furniture I had picked out. Cash. And I didn't have a single item in my house yet. So, I called the store. Turns out that the sales clerk didn't work there any longer. Seriously? After 3 weeks? Was told that my furniture is built to order from different sites and I would be contacted once all the pieces arrived. 4 weeks. 5 weeks. Finally, I go into the store. I've imagined all of the online horror stories happening to me. Damaged furniture. Scratched walls. Broken floor tiles. Discourteous staff. Lazy delivery drivers. The lady at the desk looked up my order and discovered that my last piece was scheduled to arrive that week and asked if I would like to go ahead and arrange my delivery. ABSOLUTELY!! I told her of my internet findings and was somewhat ashamed at my lack of faith. In truth, my order was still not late and they had not done one thing wrong yet- other than fail to inform me of the change in staff. The drivers came that next weekend- contracted, not Ashley employees- and unloaded and installed every piece of that furniture. Even the multi piece sectional that had to go upstairs. Not a scratch. Not one missing piece. Every item exactly as I had ordered it. The lady at the desk the previous week shared the most important truth: people love to vent their dislike and frustration much more often than their praise for a job well done. I am proof positive of that. I promised her that if all went well, I would post a positive review. I am finally doing that very thing nearly 9 months later. My pieces still look brand new- although, I have no pets or children to assist in messing anything up. I found good prices at this store; albeit not all the pieces were of great quality. My order was on time and undamaged. They lose one star for making me do the leg work on finally getting the delivery scheduled. I'm not saying I would definitely buy from them again. But I would definitely go look there again and would not hesitate to purchase if the price and quality were sound. I can say that based upon my personal experience, I have not written them off my list. read more

Getting worse and worse of a situation....have left three voicemails for someone at corporate and they will not call back. Pretty sad when you spend 4 thousand dollars at a business but they won't call you back and they won't contact you in regards of delivery. Very very disappointing read more

Awesome place to buy furniture! The staff was so friendly. Couldn't ask for better service. I'm a big Ashley furniture fan anyway but the manager went out of his way to help me find what I wanted. Thank you Seth and your team. read more

If I could give Ashely 0 stars, I would. I ordered a queen bedroom set in July from Ashley in Rivergate and it has yet to be delivered now in December. I was originally told it would take 6-8 weeks, now it has been 5 months and I still have no furniture. The delivery has been scheduled 5 times and canceled each time either the day before or the morning it was supposed to arrive. I am beginning to think this company is a gigantic scam. When you try to call, you get placed on an automatic messaging machine that takes at least 30 minutes for rude and unhelpful individuals to answer. I literally had a person tell me to cancel my order if I was so upset that it wasn't received. Apparently Ashley thinks telling people to go somewhere else is good customer service. These individuals also can't offer any information on someone higher up to talk with to get the problem fixed. Seems like a big scandal. I've filed a complaint on the company's webpage to get one email of an individual who said she would "look into it". I never received another email back even after following up. I have filed a complaint with the Better Business Bureau and still nothing has changed. This is the absolute worst buying experience of furniture I or any of my family/friends have had with furniture. Buyers please go literally anywhere else and avoid Ashley. read more

Avoid this store at all costs. There is a reason this location has an F rating with the BBB. I purchased all the furniture for my entire house in Sept 2019. The sofa and love seat both broke in May 2019 with barley any use. I spent hours on the phone and emailing until they agreed to send a repair person. The repair person came , 2 hours later it was creaking worse than ever. The pandemic then spiked, being at risk I did not want someone coming in my house. I spoke with multiple reps that told me no issue getting a repairman to come back out or have a replacement after the 1 year because the complaint was opened in May. The repairman came and said there is nothing he can fix but something is definitely wrong with the sofa. I called customer service for the store, the rep was extreamly rude - she told me basically since I was outside of the 1 year they wouldn't replace it. I told her that I knew they were going to do that, I even wrote it in an email back in May. She said that the other reps that assured me since it was an issue from May I could still receive a replacement were wrong. I also stated that over the past few months I have asked for a replacement multiple times and was told no, the repair person would have to keep coming out. I asked to speak with someone else who could help me and she said no. The quality of their product and their customer service is absolute garbage. I have filed a complaint with the BBB , turns out this location has a F rating as they engage in deceptive business practices. Note - I have 1 star b/c I could not post a review with no stars. read more

Ive rated before but after being lied to yet again i can't rate low enough, 1 star is TOO HIGH of a rating for this scammer company, the couch is garbage especially for the price. don't fall for the "extended warranty" they offer, you would just be paying extra to talk to mean people when things go wrong only to not get it fixed, they have promised many times to fix what they wronged and have never heard back. DO NOT BUY FROM ASHLEY FURNITURE!!!!!!! i can not express enough how horrible my experience with this company has been, I HIGHLY REGRET buying from here. Don't trust anything they say, its a SCAM! ive been yelled at, lied to, sold a garbage piece of furniture, they delivered the wrong stuff first and tried to make me pay to get the right pieces, and refused to fix a manufacturing defect even with the "extended warranty" just a couple months after getting it. read more

Just BAD customer service. I was put on hold for 26 mins yes 26. Then the excuse I received was that all there sales people were busy and that they would call me back. They never called back so I called them again the next day. Same thing on hold for 15 mins this time and again sales reps were to busy and they would give me a call back later in the day. Again no call back. The third day went through all of the loops again and FINALLY I GOT A CALL BACK!!!! The lady helped me out and solved my issue. So took 3 try's to make it happen......... read more

I've been calling this store for over 2 weeks to resolve an issue I was having with a piece of furniture. The wrong piece was shipped to me and the sales representative has yet to call me back. The store keeps on changing the story as to when he will be in. In addition, when the furniture was dropped off, the drivers were pretty upset when we refused to sign for the furniture. Needless to say, I will not ever purchase furniture from this location or any other Ashley HomeStore again. I was completely disappointed with their lack of customer service. They do not about what happens after the sale occurs. In the next few years, I will be looking to furnish an entire home. They will not get my business! read more

I completely agree with another reviewer. This is absolutely without a doubt the worst customer service I have experienced in my life. I can't even count how many lies I have been told. It has been 2 months since I purchased my furniture, and still have none of it. Delivery dates constantly getting changed, lies keep getting told, phone calls not returned, 3 credit cards applied for in my name without permission...the disappointments are endless! Everyone, starting with the saleswoman down to the managers and customer service have lied repeatedly. read more

I was nervous about dealing w this store as the deal they were offering seemed too good to be true; I DID do my homework, as I would w any store, to avoid getting any surprise charges. When they were repeating a rote answer to me, after the corporate trainer (an excellent help who just happened to be in the store that day and assisted my newly-hired salesman ) had told me differently, they did double check the info AND put it in writing for me. I waited before writing this review to make sure the SAC deal TRULY did not have hidden fees...none. I m SO pleased that this store appears to have learned from past customer complaints. I will look here first for future purchases. read more

Ordered a couch may 14th. Told it would take 4-6 weeks. After week 6 we got a txt saying we'd get our couch end of July (7/30/20) so we tried to call this locations number, would be on hold for 7 and a half mins and it would hang up on us. Tried to call the customer service. No answer. Tried to email and got an automatic response saying to using the live web chat. So we did that. The robot response told us to call the numbers THAT WONT ANSWER. Messaged their Instagram, didn't expect an answer what who knows. Can't get in contact with the Madison store or universal customer service. Then, we got a txt saying to confirm a delivery date (before 7/30/20) thrilled we responded 1 for option 1 aka today 7/13/20. The response said it would txt us back 48 hours before the day for a time slot.... well it's 7/13 and I still haven't heard when we're suppose to get our couch. So we can't move our current couch. And once again no one is answering. It's honestly comical at this point but I'm also very annoyed and my current couch blows. read more

My wife and I ordered two bedroom suits for our daughters. After being told that they would be delivered in about 3-4 weeks, we went ahead and purchased them. Our sales rep stated he would call around the end of the month to confirm yet we never heard from him. We finally received one of the bedroom suits and the nightstand for the other. After multiple calls, I was finally informed that the other bedroom suit would not be delivered for another 4-5 weeks. At that point, I decided to cancel the order and return the nightstand that had been delivered. After more phone calls (because none of the managers would return my call or give me a call back), I was finally able to arrange a time for the nightstand to be picked up. Not once did a manager apologize for the delivery delay of the other bedroom suit. The guy who picked up the nightstand was the only individual that apologized for the delay! Even after returning the nightstand, I had to make another phone call to ensure the bedroom suit that was cancelled was credited back to my card. If you like shoddy customer service then this is your place! Otherwise, I suggest you steer clear. The only positive that came from this is my daughter likes her bedroom suit. I gave this review 2 stars but it would be 1.5 if I had the ability to do so. read more

Stay away! Zero stars. I purchased furniture (I paid in full) late July and they kept pushing order/delivery out every month (the last word was sometime in October, or so they said). It was just a couch and stand that was supposed to be in stock (obviously it isn't). As of 9/8/18 I was supposed to get a refund but have yet to see it ($2300) and the Corp office keeps giving me the run around. This amounts to basically theft. Ryan (?) the manager has not been forthright, as Ashley corporate says the order was never cancelled (even though I have proof to the contrary). At this point no one at the store is answering the phone... caveat emptor! read more