We have had nothing but the run around trying to get our couch that matches the loveseat that we bought in August. We have had several delivery dates scheduled to no avail. They actually delivery a couch that was not ours! Of course we did not accept that delivery. In December we were told by the manager at the Merrillville store that it would be ready sometime in 2021. We have now been told that we are on a " re-select " list because supposedly Ashley does not make this couch anymore. I had to call them today to find this out. We had to " rent " a couch for the holidays so that our family would have something to sit on. When I did my original review in December I received an email almost immediately that this would be resolved quickly. Nothing since then. By the way, when you call the number listed for the Merrillville store, you are actually speaking to a call center that just wants to get you off the phone. I do not want to re-select a couch that does not match the love seat we have. This entire buying experience has been very frustrating and disappointing. read more

Went into Ashley in Merrillville to find a new couch. Our sales person was Samantha. She was very helpful & pleasant. She took her time with me & didn't try to rush or push a sale. Even after almost deciding to leave without a new couch purchased, she explained to Carl a manager my situation ( bad experience with another store ). Carl & Samantha completed the sale & even though my bad experience was with a different store, Carl gave me a deal & apologised for that happening to me. I would recommend Ashley Furniture to others. read more

I will never do business with Ashley home store again. I ordered my tables in April 2021 I didn't receive them until July 14, 2021. I understand that everything was on back order but Ashley furniture never communicated with me doing that time to tell me anything about my order that was paid for in full. When I called the stores they were rude a man named Carlos was very rude. He would not let me speak to a manger. When they put my tables together they did not tighten them up enough and they were very wobbly. They stated that they would have to give me a call back and then maybe they will come out at the end of July to tighten them up. I will never recommend anybody to do business with Ashley furniture . I will always tell them about my experience. Worst store ever. read more

Had a great experience thanks to Pam. My husband and I took my mother in law to purchase a sofa set. Loved how Pam was very patient and helpful that we decided to purchase our boys some beds. Can't wait to receive them. Thank you Pam! read more

Ashley Furniture in Merrillville Indiana is a very nice furniture store. The prices are competitive with the surrounding furniture stores. The staff was very polite and professional. They offered me service and attention the moment I walked into the door. It earns its five stars. They have a very wide selection of furniture for every room in your home. The thing I like the most is they have next day delivery 7 days a week. read more

Weeks later, still no contact and still no refund. I'll have to assume Ashely furniture stole my money. I guess I'll have to contact an attorney just to get my money back. smh.... what a joke. WORSE experience EVER read more

It took so long to replace our kitchen table. We shopped everywhere and just couldn't find anything that we all agreed on. We were in the area and decided to pop in and just "take a look". That look, led to the purchase we had been trying to make for 8 years! Wonderful selection, decent prices and very nice staff. We are still waiting for the delivery of the piece but we are excited to have our first family meal at a table we don't have to take turns hanging onto the legs for! Thank you Ashley HomeStore read more

Natasha kubizewski is the best salesperson at this store! She is very knowledgeable about tempurpedic mattresses and set me up with the perfect mattress. read more

As I arrived to this establishment back in the fidget October weather, the exterior of Ashley's was clean and up to par. This is important to me before doing business with any establishment and was the first indicator that they cared...so I thought. I wondered through maze of sofas, sectionals, and love seats when I stumbled across Shay, who politely offered her assistance. I explained to Shay that I just moved to a new town and needed a new living room and bedroom set and you know what Shay did...she LISTENED.. and her attentiveness was almost on a surgical level. Just to reiterate, her attention to detail was out of this world. She guided us to a handful of bedroom sets, all of which could have worked perfectly in the space, where we finally landed on the perfect set. We decided to move forward while we explored A living room set. After some brainstorming, comfort testing, and personable conversations, the living room set was acquired and we proceeded to checkout. Shay informed us of the 10-12 week delay, due to the COVID-19 pandemic, and luckily we were fine with this. Shay then fled the scene to wrap our order up so we could pay and proceed with our day, but not before educating us on the phenomenal Protection plan Ashley's had to offer. It was a no brainer for us, as we have a demon dog straight from the pits of hell, and a very crafty 6 year old boy who tag teams with the demon dog in crafty plots of terror throughout the house. We added it on, payed cash for our order and lived our happy lives. *10-12 weeks later* Shay informs me that my bedroom set was just discontinued, and I would have to reselect for another bedroom. Shay also informed me that my living room set would be even more delayed, as my living room set was given to a larger order in hopes of saving the larger sale. I appreciated the honesty, as the first rule in business is honest communication, and proceeded to take my frustration out on the customer care. I wanted to know why this happened, and how I could avoid any other delays as they were scheduled another shipment of my living room within the next couple weeks. They offered to waive my delivery fee for the inconvenience, and I left under the impression my delivery fee was waived. I scheduled another appointment with Shay to reselect my bedroom set and was delighted to finally have some progress to this now 3 month ordeal. After scavenging the store, we decided to use our funds on a new mattress instead of running the risk of never receiving any furniture from this unreliable multi-million dollar franchise. We were told the mattress would take 2-3 weeks and the sectional would accompany the mattress delivery. Leaving the store optimistic, and nearly $7,000 cash paid to Ashley, we waited anxiously for our delivery call. Shay kept us informed throughout the waiting period, but informed us that our sectional wouldn't be in until April and that I would have to wait. Considering it would be 7 months from the original time of purchase, we both agreed it was best to cancel the living room all together. Having zero trust left with this shady franchise, we decided to keep a closer eye on our mattress delivery. We would reach out to customer "care" which would send us on a wild goose chase for days on end just to receive a date. Irritated, aggravated and annoyed, I finally got a hold of someone to cancel my entire order all together. I thought I was finally going to have my money back, and had plans on buying my new Tempur-pedic from Judy at Mattress Firm just down the street, when Shay called me with some reassuring news...the mattress could be delivered the following week. We decided to jump on this, as we were already waiting on a refund from the sectional and did not want to tie up more of our money. Shay reassured us she would check on the order daily, and she stayed true to her word. Shay has proven time and time again her Exceptional customer service artistry, and shielded us from her dysfunctional organization and horror of a customer "care" department.. if it wasn't for Shay, this review would be a 1. She deserves to represent a organization will follow through and DELIVER and most certainly deserves a promotion, bonus, and raise..probably even a national award for her service, dedication and CARE read more

I only gave them one star because there isn't anything lower than one star I could give them. This place absolutely has to go down as the worse shopping experience I every had. The employees lied to me wife and I throughout the whole process. They were caught in a lie they tried covering it up to their general manager by telling him a different lie from what we were told. Their 3rd party delivery company is the worse I have seen in a long time. It took 3 deliveries attempts before they delivered the correct bedset including a no call no show in which I took off from work to be home for the delivery in which they never arrived. We scheduled for 2pm delivery and they showed up at 7:30am banging on the door while everyone was still sleep on a Saturday morning. There seem to be a complete disconnect of communication between the stores, the warehouse, and the independent delivery companies they contract to the work to for them. The mattress I was sold on was completely made of memory foam and made me extremely hot after 15 minutes of laying on it. It made it impossible to sleep on it so I started sleeping on the couch because they would not allow me to return it unless I had use it for at least 30 days. The use of the power base's lumbar rod had eventually begin tearing away from the fabric material attached to it leaving the metal rod expose and rubbing mattress which will eventually start digging a hole into the mattress causing damage to the matteress. The whole bedset cost $4,000 in which I needed to return both items. The sales managers and the office manager lied about their return policy for their mattresses. During the 30 days the I returned to the store complaining about how hot the bed was and that was starting to damage the matteress. I went over to one of the display beds with same bedset and saw that the lumbar rod was tearing the same way as my bed was. The sales manager told me it hasn't been 30 days so they can't exchange it instead he told me to buy a cooling mattress cover that cost an additional $200 and promised that it would resolve the issue. I went home with the mattress cover and of course it didn't make the bed any cooler. I had to eventually to get the general manager involved because everyone else either lie to me about no refund policies that did't exist or they tried getting me to spend more money other things I didn't need because they didn't want me to return the bedset. I also found out when I was there one time out of the 9 visits to the store that they also trained their employees to push the customer into purchasing the most expensive items in the store especially when it comes to the beds. 2 months later of going back and forth with the general manager and eventually I got everything worked out including getting the mattress I needed even though it was about $600 overpriced I found out later. I also got a refund of over $2,300 which was one of many things the manager lied about. FYI! I did receive a free couch from them but after 2 months of use it is already starting to sag very bad in the middle. I was force throw it away after 6 months. read more

I ordered my couch and lamps in July of 2020, paid in full that day (over $5000 all in). It's now November 23rd and I have nothing . The store never called me to let me know when my order was supposed to come in. Every time I called the store, I was on hold for 25 minutes each time, no matter what time of day. I NEVER spoke to anyone at the store they don't pick up the phone, EVER! I had to get all info on line. I asked corporate to cancel the order two times and gave me cancellation reference numbers. They told me that the store would call me, they never did. Went back to corporate on line, they told me that they would call someone at the store... guess what, they couldn't get anyone on the phone, imagine that! So I called corp again... the cancellation number that they gave me two weeks ago was to refund my DELIVERY CHARGE not the couch and lamps. They never canceled the order. So now, I have my 3rd cancellation reference number and "someone will call you in 24 hours to verify cancellation." What a joke! AVOID THIS PLACE LIKE THE CORONA VIRUS! ZERO STARS IF POSSIBLE! read more

I have had the most horrible customer service experience with Ashley Homestore. I made over a 2000.00 purchase on 8/12/19 and as of yet my order is still not complete. I have been getting the run around and have made over 6-7 calls, plus a store visit. I just want my rug refunded without a 10% restocking fee, but I seem to be getting no help. Shoppers beware when shopping at this Merrillville, IN store. I will never purchase anything here again! read more

Went to purchase daughter new bed was told since july they have a new way of payment. You can no longer pay delivery and taxes using your ashley card. Now im here to cancel order that hasnt even been confirmed for a delivery and they say i get charged 10% for any cancellation. That no matter what when you sign off on it you will be charged the 10 percent. At the time of purchase I was never told by the business that if i cancelled I would be charged 10percent read more

I must say excellent customer service .I love my new sofa and ottoman , delivery team was quick and professional thanks

I had a wonderful experience picking up a couch and chair as well as a couple other end pieces. My sales associate was Natalie. She was great at a job. She listened to what I wanted and provided some great ideas and suggestions. I never felt pressured to make a decision or geared towards one section or another. I will definitely be back for more purchases. She was upfront about wait time for delivery and my options for purchasing my products. She was great with my kids as well which is a plus. She made light conversations and provided her expertise when I was on the fence on decisions. I greatly appreciated working with her. I can't wait for my purchases to come in as well! read more

Ashley's customer service reached out to me and sent new glass for the table. I'm so happy that they fixed the problem.

Junk. The furniture felt hollow and not solid. I was looking to replace bedroom furniture and wanted to see in person what I found online. Total let down of my first choice, which ended up looking very gaudy and cheap in person. I found another set that seemed ok from the looks in store at first until I started pulling out the drawers. It didn't feel like real wood let alone solid. The drawers did not open all the way, and the salesman was not even able to give me the dimensions of the dresser 'because they were not in the computer'. I guess they don't carry tape measures. For the amount of money you will be spending you may as well make sure it's on quality. Isn't the whole point not to have to replace it for at least a few years? Go to a real furniture store that stands by their product as well as their customer service. I don't see their furniture holding up. Just saying. read more

Someone else has said that one star was the least stars possible to give and I couldn't agree more. I purchased my sectional from there with an ottoman to go with it. My first piece of furniture I bought for myself from a furniture store. My experience there was a joke to say the least. Their customer service is laughable and that's being nice. I had spoken with at least 3 different managers in the last 2 years from the Merrillville location (allegedly they have switched out managers quite frequently, wonder why.) after they sent me some cushion casings and new pieces for my couch that started wearing super quick they ignored me, never got back to me, and still have not sent me everything I needed to fix the issue. I truly could not believe the lack of care for the customer. Every time I would call nobody knew what i was talking about, they couldn't even find notes or records about issues with my account half the time I would call. I have worked in customer service for about 13 years now and let's just say you can really tell when someone should not be in customer service, shut the place down and rehire a team that knows what is going on once in a while. Needless to say, moving into a new home within a few months and will absolutely not be going to Ashley Homestore. read more

Just a horrible experience with the customer service. Furniture did not fit down to our basement and driver said we had 7 days to mull over what we wanted to do. Called Ashley on day 2 to return the furniture and they said there is a no return policy, driver was mistaken (NO KIDDING!) Called Merrillville, IN Store 45 times today to talk with sales rep and got no answer. Just disappointing in the age of great customer service that a company like this does not get it.... read more

We had great customer service all around. Heather, our sales associate, was wonderful in helping us pick out new kids furniture. Delivery was right on time and they set up the entire bedroom. Couldn't have asked for a better experience. read more

My friend and I were impressed with the personal, friendly service given to us by Natalie. She was patient with us and offered thorough information without any type of sales pressure. When our furniture arrived on time, we were happy with the care taken by the delivery people. Best of all, our affordable bedroom set and accent chair are beautiful and just what we wanted. This is not the first time I've been a satisfied Ashley Furniture customer; I would definitely return in the future. read more

I'm happy to do business with this Ashley store! Peyton at the customer service desk and Brian (manager) really assisted me with my purchase. They're very knowledgeable about their job versus the corporate dept. I appreciate everything they've done with my purchase. Thank you both. read more

The worst place ever to shop ...very unprofessional ,wrong merchandise delivered was returned several weeks ago still no refund. They delivery truck did major damage never reported to homeowner when the store was called no response was given ...no calls returned ...no calls answered had to contact our own insurance company to get damage paid for. After complaining still have not received credit for the merchandise we paid in full for The day we purchased . There are too many places to spend your money that will you will be treated with respect and professionally,there are too many places that will deliver your purchase that you will feel comfortable with them coming to your home. The worst customer service ever we have experienced...BEWARE OF ASHLEY FURNITURE!!!dont expect much out of Ron Grant manager!!!! read more

I highly recommend going to Ashley's. GREAT customer service and great management. Mary took great care of us and went above and beyond her job to help us. Mary was very knowledgeable about all the mattresses to help us decide on one. When my husbands do I finally choose a icomfort bed and a head lift base she was so nice and threw in a buy one get one free pillow. After we paid and left the store we found out that somewhere else was having a deal on mattresses and the head and foot base for a better deal. So we went back to Ashley's to see if they could match it and they did. Mary was so patient and the manager Ron also worked with us to get the best deal. Everyone at Ashley's has definitely earned our business for our furniture needs in the future. And we will highly recommend anyone to go there. read more

Deanna is at the customer service desk and really holds things together. On one visit, the store was packed and calls flooding in and she juggled it all without "missing a beat" and most of her concerns were customer issues and she was pleasant and professional through it all and still able to process purchases without an extreme unusual wait time. Robert U. Was very helpful in my purchases and getting the best deals. Others have been very helpful when entering the store without being "pushy sales people". Always love my experience when I enter the store. read more

Buyers beware! The first thing you need to ask your salesman is , the furniture your getting is it in stock and will it be delivered the first time, because I went through a horrible experience 3 times and finally I choose not to ever do business with the furniture store again, with all the back orders and the delivery service is a joke!! Also this company doesn't issue refunds even tho I paid visa (cash) Nope they kept my money! I'm also reporting to the better business Bureau, also I had two friends that experienced the same problem, this tells you something. read more

great store the staff was awesome natalie was very nice when we enter the store she let us be free to look no pressure(great) i picked a set i liked and got a great discount she was very proffessional made sure everything was right. she explained all my plans and contract. tasha was also very good at her job she made me fall in with the mattress set and im thinking about purchasing one.i will be back read more

Went to Ashley Furniture today the sale lady Heather was very helpful in finding what I wanted. The store was very nice and people were friendly. The furniture looked very stylist and nice quality. read more

I went to Ashley Furniture today just to look around and came out with a smile on my face. i needed a few more things to finish decorating my new home and my daughter was looking at some stand up mirrors for her salon. Manager Jacci took care of us, she was very patient with me because I can pick one thing and see something else and change my mind. All in all i will recommend all my friends and family to go see Jacci she is very perfesssional and very knowledgeable of all the prices. Having Jacci working there is a gain to your company. She is a Gem. read more

My husband and I bought a couch at Ashley less then a year ago. We both work long days so we are only using the couch a couple hours at night. We have no children and our animals are kept in another area of the house when we are gone. Somehow though, the couch has developed a ton of pill balls on it and it looks like a 5 years old couch that is used all day everyday. When we called Ashley to address our concerns they told my husband there is nothing that can be done about it, yet when he asked them what they did cover they told him things like wine spills. So apparently you cannot be an honest person and call there about your couch looking horrible after only 7 months, but I can go and pour a bottle of wine on it and tell them it was an accident and they will be put here to help. That is absurd! Furniture is not supposed to wear like this and I definitely do not reccomend buying from them. Horrible customer service and warranties. Now we have to keep a sheet on the ottoman and cushions on our living room couch. So disappointing!! read more

They don't even deserve the one star, 0 if possible. My wife and I purchased $9800.00 worth of furniture, a new bedroom set and a mattress, the bedroom set arrived on time but we were told that we were gonna receive the mattress on the same deliver day and we didn't , said it wasn't at the warehouse yet, so I called and they scheduled another delivery date a week later, got a call this morning saying now it wouldn't be here till June 2nd and when I went to the store to see what's going on , cause they're customer service completely sucks I was told ohh it's on back order for 6 weeks. This is absolutely freaking ridiculous I took multiple days off of work to get my stuff delivered and it still didn't happen I feel like we're being told a bunch of lies and they're playing us around, canceled the order today and I will make sure to let everyone I know looking for furniture to avoid they're shitty service, they take you're money and don't wanna deliver the stuff you buy for months, and then lie about it every time I asked it was a different answer. And on top of that when my bedroom set came in they left a huge mess everywhere after they set it up ! Stay away people please read more

From purchasing the furniture to the delivery, everything went smoothly. The delivery service exceeded my expectations. They were on time as promised, courteous, assembled furniture and cleaned up the boxes and plastic and hauled it away. Love my new furniture! read more

I cannot say enough about this store or their staff. I was dreading the entire process of shopping to furnish my new home. I would HIGHLY recommend this store. Between the prices, the quality and the endless options...this store truly can't be beat. My sales associate Christine was incredibly helpful and beyond patient. She made my experience opposite of what I was expecting. So instead of it being dreadful, Christine turned it into a fun, exciting and painless experience. She was thorough in explaining the difference in Tempur-Pedic mattresses and helped me find the most amazing king size Tempur-Pedic bed. She also helped me find a dining room set and living room set that fit perfectly what I was looking for after she asked a few simple questions to get a feel of what styles I liked. Between Christine and the manager Carl, the prices and quality of the furniture, I will never go any other place to buy furniture! read more

The absolute WORST, and I will never shop at an Ashley Furniture store again. It all started with the delivery of our new bed frame. The initial delivery and set up, my wife notices the headboard is crooked. Sure, no problem, we understand. She lets the delivery guy know and he says "no problem, we will leave this one here and bring you out a new one." "Just sign this paperwork saying that the furniture was delivered." She signs it and off they go. We don't hear back for about a week so I place a call into them. They look into it and say there is no mention in their system of the headboard being crooked and that the paperwork was signed saying everything was OK with the delivery. I explain that the delivery guy asked to sign the paperwork only saying it was delivered and no mention of a defect. After arguing with them, they agree to bring out a new headboard. This time everything looks good and they leave. Bed frame pops out from the rails that night. We call again and they send somebody out another week later. Turns out (which they could have told me to try over the phone) that the installers put the rails in backwards. All set with the bed. Finally. Only took 3-4 weeks. Now, the bill comes a few weeks later. They double billed us for the entire purchase. This is a large charge so I call into the store not happy at all. They say that there was a system error and many of their customers were double billed. It would have been nice for a call to inform their customers of the double charge. NOPE. So in early September, they say they realized the mistake and will credit my account back. The credit comes back about a month later and it is $X short from what it should have been. I am still to this day trying to get the $X credit mistake back from their end. Promises of call backs, "looking into it with corporate," and trips to the store. We are almost to December and they still haven't corrected THEIR mistake. BUYER beware, do not shop here! They have the worst customer service and this is verified by looking at any of their corporate ratings. read more

I was sent a text stating my furniture order was available and went through the process of setting up a time and given a 3 hour window. No one showed up. I purchased this couch in June! Spent 2 hours on the phone today and was not allowed to speak with a supervisor. The lady I was speaking with stated "well it's the end of the day and we are getting ready to leave". She said the supervisor would call me back because she didn't know how to transfer a call from her computer and no surprise, no one called back. I have her name if anyone wants it. I had no call or text stating delivery was not happening. They said my order was available and what happened? Now they have my money and won't even give me an explanation or the time of talking or correcting the issue. What a joke guys. We all understand things are a little different but don't take money and say "we strive to be #1" while we wait to speak to someone for hours and you do nothing to correct the issue. read more

My experience at the Merrillville store was great. Friendly people and great value for the furniture. My problem is with the delivery of the product. They Homes store call and said my delivery would be between 12;30 and 4:30. I made arrangements for someone to be at my house since I was working late that day. I get a call the morning of the delivery at 8:30 am stating they would be at my home in 30 minutes. The person I had coming to my house was not available at 9:00am so I had to leave work to be at the house. One of the pieces was damaged and they said that it would be delivered within 24 hours. That was not the case. I was told by the Home store it couldn't be delivered until a week later. I specifically told them I was leaving town and the delivery had to be made before 12:30. They called two days before and stated they would be there between 12:30 and 4:30. This was not acceptable. Why is it I'm being inconvenienced because of their mistakes. I will spend my money elsewhere from now on. read more

Spend your money elsewhere! Their return policies are awful. I am now stuck with a table and chairs that I hate. Ashley Furniture says that they cannot take back my table because it was customer damaged. I assure you, after having the table for 1 month, I could not have damaged the table, taking care of it according to manufacturer's instructions. It is the way the table is made. I ordered it from their catalog. That was my mistake. I did have the warranty, the store employee refunded that without me knowing because of an issue with the bed that I also ordered that they had to take back because of a manufacturer mistake! They cancelled my service request in the "hopes" that they would be able to take the table back. They do not honor the one year warranty either. They will not send someone out because they said I damaged the table myself after looking at the pictures that I sent in. So what kind of warranty is that, that they will only send someone out for a year if their own people damaged it?? That is not a warranty. I will say that the actual store employees TK and Elizabeth were awesome. Ashley Furniture does not take care of their customers and they have lost my loyal business. read more

Ordered a living room sectional and dining room table/chairs. Was back ordered for weeks and they never told me. Finally came in and sectional was damaged. They ordered replacement with no hassle.. was delivered a month later and new set was damaged. Reordered again, arrived damaged. This went on for 5 deliveries between August and January. Totally unprofessional and the warehouse obviously doesn't care what they send out to customers. Even the deliver guys were shocked and said Ashley has gone downhill. After hours of phone calls I am now getting a full refund and they are coming to pick up the original damaged furniture I've had in my living room for 4 months. Complete joke. The dining room set it ok, it was a piece not in store and had to order from online and the 'rustic' look to Ashley means there are holes all over it...I am still keeping it because it is a perfect size and color (grey) but I would suggest not ordering until you see things in person. You could not see these holes from the online picture but they assure me that is the intended look... read more

I had to look for furniture for my father, and was dressing it. I went to Art Van first, and felt like I was being watched by vultures the whole time. I was so bothered, that I was done for the day. Anyhow, I needed to be productive seeing as though I only had one day to look, so I unwillingly went to Ashley's next. I was shocked. Not a single soul came up to me. I quickly felt the pressure of furniture shopping dissipate, and was able to comfortably look for furniture. I ended up finding an AMAZING 5 piece furniture set that happened to be a managers special for an AMAZING price. I grabbed the closest sales rep, and made the purchase. I will definitely come back to Ashley's in the future, and I would recommend to others. The one downside, was that the furniture wouldn't be available for 2-3wks and would be delivered in two separate deliveries because the set wasn't available in on delivery. The store manager told me that I would still only be charged for one delivery (BONUS), and that he would knock a little off of the delivery fee, because they wanted to be better than the internet delivery fee!! Overall, it was A GREAT EXPERIENCE!! I would however make one recommendation. Originally, I was going to finance the furniture for my dad, but didn't want to mess around with the application process. I just wanted to be in and out. I asked the manager if I'd receive a discount if I paid in cash, and was told NO! Not in a mean or rude way, just simply NO! Because of that, I put it on a reward card that I have and paid that when it came in. Hardly anyone pays in cash these days, and if they would want to, the customer should be able to get a small discount. read more

Please go elsewhere for your furniture purchase! When you are in the store picking out your furniture you will get all the help you need and then some. However, when their delivery guys cause major property damage those friendly faces you saw in the store will be no where to be found! We purchased one couch from Ashley. When we realized it would be too big for the space they tried to charge me $200 more per piece(it was a sectional) than I paid the day before to simply delete some pieces from our order. Then when their delivery service did come out they did thousands of dollars worth of damage to our property and delivered the wrong pieces. Not to mention the delivery people were sketchy at best. We now are concerned with our safety for letting these people into our home. We were then referred to their claims department who we have not heard back from still, after multiple calls and emails. When we call the store, to get some sort of resolution, we get empty promises and nothing is getting done. Save yourself the headache, money, and safety concerns and drive right past their store and go elsewhere. read more