The worst customer service I have ever experienced- you can't get a straight answer from anyone - you could talk to 3-4 people and get different answers from everyone - I went here instead of RC Willey and I regret my decision- I would gladly pay the difference to do business somewhere else - If Ashley had a 1.00 sale I would not buy here - the service is that bad !!!!! read more

Service was fantastic and everyone at the store is super helpful and friendly. Delivery was fast and super easy. I would HIGHLY recommend visiting this store/location. Ask for Mike K. or Connor! read more

My husband & I went here to try out a chair we found online, but it was no longer available. Mike K. helped us find comparable recliners for close to the same price as what our online one was. Conner, the store manager, helped get everything set to the right pricing & Mike helped get us all checked out. Very good experience. Will shop here again. read more

From the moment we walked in everyone was so attentive. Connor and Fish were great. There was no pressure whatsoever to buy any furniture. They answered any questions we had and made us feel comfortable with our purchase. We've been many places shopping for couches but the customer service is what really set this place apart. P.S. they also had great deals going on. read more

We came looking for furniture and got nothing but headaches. We were "approved" for a living room set and had it paid for. The problem was that someone made a mistake in the paperwork, and the store tried to leave us with the bill. When we refused the whole order (we'll within cancellation time), they forced us to do a cancellation in store. We do not live near the store, so it was a waste of gas, time, and energy to come here. No apologies - just "sign, then leave." It'll be a cold day in hell before I EVEN think about considering Ashley Furniture for future shopping options. Their "service" is piss poor, more so than their ghastly prices. #blacklist read more

They gave me wrong parts. I think the rail is also a wrong part. Was it a mistake? Service one star. Value one star Selection one star read more

Mike was amazing! He answered all of my questions and helped me get a good deal. He gave me the space I needed to peruse and didn't try to sell me something I didn't want. read more

Placed an order on Black Friday 2021 with a delivery date of Dec 21, 2021. We received an email that our order would be late but arriving "soon", I called in late January when we still hadn't received any other communication and they told me it would be delivered in April! Now it is April and still we haven't heard ANYTHING from the company. I have called and messaged and even tried to track our order and they say that "tracking is not available in my area"?!????!???!!!!! What the $&&$&! I will never use Ashley furniture and I am getting my money back. read more

If your read one review let it be this one!!!! Wow I wish I could give zero stars. This is the most unprofessional company I've ever worked with. It started with the sales rep lying about the bed we were buying. This should have been the first red flag The mess working with customer service to figure out the issue should have been the second red flag. But what really topped this off was when we moved and realized the bolt and screws in the bed that should be removable were completely stripped. We were moving and needed to store the headboard but couldn't because the bolts were trashed! I called daily multiple times trying to get ahold of someone about the issue. And the additional warrantee we purchased said this doesn't fall under their warrantee, so I call the store and NO ONE ANSWERS EVER! So I finally go in to the store and work with the front desk girl who clearly doesn't know what she's doing ether. So creates a case, I change the address on my account because we moved, and I get the case number. She said a tech will call within 2 weeks to schedule a day to come out. So I wait 3 weeks giving them some slack because I know they are really busy. Then I call. No one knows what I'm talking about. I give them the case number and no one knows what I'm talking about. So I go into the store yet again and luckily (or not so lucky) meet the manager over all of Utah and Idaho. He makes it sound like he's got my back and he "knows" the best main techs phone number. He calls him and the tech agrees to come out to my house personally that Thursday afternoon. Well Wednesday afternoon I get a automated call saying a tech will be at my home between 7:30 am and 11:30 am. I had already rescheduled 2 appointments to make Thursday afternoon work!!! I get ahold of Curtis the manager over Idaho and Utah and tell him what happened and he denies saying anything about Thursday afternoon! He said he would reschedule my appointment anyway, well the tech still ends up at my house (no one was home) at 9am! I tell customer service (who called to tell me the tech was there) I tell them what happened and she attempts to switch calls and talk to the tech and she starts bashing me to the tech. Well she didn't switch the calls. I told her, ma'am it's still me. And she says oh crap and puts me on hold! She finally comes back and says she can do Saturday but doesn't know what time. I told her that's fine but I need to know asap so I can schedule my Saturday, and she said someone will call with a time frame that afternoon. Well no one ever calls. I try telling the manager I'm done and just want a refund and he refuses and now refuses to talk to me and won't respond to my calls or texts. So here we are. Saturday morning. 10:50 and I get a call saying my tech will be at my home in 30 min. I make sure my mom is there and waiting. He never shows. I get a call turns out, my address never got changed, and I even gave the manager the correct address when I went into the store! The tech was at my old house! He says he can come at 1:30 and I say my new house is 4 min down the road can your just come now? He agrees to be there by 11:30. Well it's currently 1:15 and still no ones here. I try reaching out to the dispatch number, no one answers, I call the manager he ignores my call. I text the manager he doesn't respond. I call customer service and after being on hold for 30 min someone answers asks to put me on hold. I say sure and 5 min later I get a survey on the phone and then it hangs up!!! I'm currently on the phone AGAIN waiting for someone to answer the damn phone. DO NOT BUY ANYTHING FROM ASHLEY! They don't care about you AT ALL. they lie , and their customer service is the worst! read more

Ashley Store - And then some were stripped and in wrong - Furniture Stores Near Me - Orem, Utah

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I'm a salesman, this is what I do. The first time we came in Coleen "helped" us. Talk about a non-sales personality. Introvert who walks away when frustrated. Not impressed whatsoever on either visit. I was in a rush to catch a flight but wanted to get something for my wife while I was gone. I had seen a big fancy dining table online. Of course their sticker price was $1000 more than online and acted like it was a big deal to match it. I did 90 day financing which took about an hour by itself because I had to do the whole thing by myself on their computer. Said and done, as I'm walking out I said "oh and when will be delivered" the date she dropped on me was 6 weeks out. I was blown away. I said cancel it and walked out. I went back 2 weeks later because I wanted the brand. Same thing, shopped online and got the facial guilt trip for not being a sucker. They also mentioned they could do 50% off the retail price which is an awesome deal. The retail pricing is even more than the already highly marked up tag, so 50% off is still more than online and you have to take the warranty. They pulled this on me trying to close the deal, I did the math and it was $50 less for the internet price and no warranty which I don't need on a solid table. They pretended to be surprised and agreed. At the end they took off $100 and added the warranty, just didn't mention it. Their commission on the warranty was much higher than the product, I get that, but that's super shady what they did. Ok it's complete, I don't have to do that again. Delivery was $100 so I said I'd pick it up in salt lake. Bad idea, the store wrote the wrong table down in which I was lucky they had the other in stock after I showed the warehouse secretary where to find the model number on her own website. it took over an hour to get my stuff and there was 3 guys in front of me. 1 garage open at all times. I worked at rc willey warehouse when I was younger, this was a joke. The equipment was nice and well packaged. Just don't tighten too much or it'll crack. But then my "monthly" bill was charged twice in two weeks. Ps the secretary was really nice and friendly. She works at the wrong company! **Update** Just found out they don't include taxes into their pricing when financing. After several months we finally realized we were paying around $100 more than they quoted us - $910 when I told him $800 out the door. I'm not even going to fight it due to wanting it over and done. read more

This store is not even worth a 1 star rating but unfortunately no stars is not an option. In 2018 we spent close to 8 grand if not over and had waited 5 months to get all our furniture after being told originally that shipping was at a all time high wait of 4 weeks. We tried being patient but as our furniture started to show up as either completely the wrong item or wrong size then we started to become impatient with this company. Those items took over an extra month to receive. When trying to get updated and help over the phone, wait times were completely unreasonable and the phone operators were of no help. After two years of hoping that our first experience was just a fluke, well here we go again! Went to Ashley's after RC Wileys was honest with us and told us they were months out on delivery. We found a nice couch over a few grand on Black Friday and was told we would have it after Christmas but before the new year. Well jokes on us because after calling after Christmas to set up a delivery date we were told January 4th which then turned into January 19th which has now turned into sometime early February which was followed by a "Maybe, who knows." Long story short, if you love to spend thousands of dollars and wait months after months after months of frustration and terrible service then this place is for you! Good luck! read more

The salesman Mitch was super cool and helpful in helping me find the best dual power recliner for my tv room.

I will never buy again from Ashley. I purchased a bedroom set in October and will be delivered in April when at the time of purchase we were told it would be January. We've been more than patient and really, to wait 6 months for furniture is not well Ethel it. The salesman was fine, it was just the delivery! read more

We bought a mattress that gave out after only two months...my wife is very small and I am only about 180 lbs, not like we are huge and broke the mattress or anything. It's defective, and we have been trying to get our replacement for over a month. Their customer service is horrible and they haven't contacted and helped with our "case" at all. Feel very scammed with a mattress that is caved in and broken that cost over $1k. Don't buy from here! read more

Took forever to get the WRONG FURNITURE. Waited even longer for the corrections. Their delivery team scratched our floor and we started the documentation process IMMEDIATELY. After ignoring my phone calls we had a complete AMBUSH in my home! They had the audacity of sending out the contractor for the moving company to show up at my home, unannounced, and invite himself in to view the damages caused by his company. He attempted to emotionally manipulate us by bringing in his employees and telling us that if we choose to press charges then he will have to take a half days pay from the employees involved in the moving company. THIS FURNITURE WAS A HUGE EXPENSE FOR US AND WE WERE NOT ALSO INTENDING TO PAY FOR DAMAGES NOT CAUSED BY US IN THE MOVE! Figure it out!!! read more

Ashley Store - Photo of the contracted owner and employee attempting to emotionally manipulate us - Furniture Stores Near Me - Orem, Utah

During the sale process it all went well they let me know that it may be a few weeks out which was fine. However the time line got extended even further out now to be a least another month. I was not informed and had to reach out to figure out what was going on. When I went into to talk to the manager about possible solutions I was told due to corporate they are unable to do anything to help or get products. That their hands were tied. And I was then told that there have been people since MARCH that have not yet received their products. The lack of communication from the point of sale to now the extra complications have made me lose most of my faith in the company and their ability to be trusted when it comes to their word. They way corporate ties their hands and how the store has a lack of ability to communicate what is happening and realistically give timelines at the point of sale brings me to give 1 star. I would give less if I could from my disappointment in the company. Be mindful that anything they say is probably a gross underestimate of the amount of time you will wait. Seeing all the other comment you are looking at least 4-6 months out. read more

When I bought the furniture, the sales guy wasn't too pushy. They had a lot of good options at what I thought was a competitor price. The furniture there is nice. The living room set I bought wasn't working out and they wouldn't let me return it even though it was within a couple weeks of purchase. The delivery guys scratched the side of one of the couches during the delivery. They said they would have a tech guy come fix it so hopefully he does. I Can't complain about anything other then I wish they would find a way to improve their return policies. I'll probably look at RC Willy first next time I need to buy some furniture. read more

I've had the worst experience ever i should had bought my bedroom set from RC willeys. I will never buy or let my family buy from this furniture store read more

Ashley purposely wrote up an order for the wrong couch and their salesman admitted to doing it. My wife and I went the next day after delivery and confronted them about the problem. After giving us the runaround for roughly an hour they decided to come pick up the most uncomfortable couch I've ever seen, on Tuesday. No show and no call. Basically they refuse to bring us us the right couch ordered. I even offered to pay them the shipping and any costs involved. It would have cost Ashley nothing, not a dime to exchange couches! AFTER WEEKS OF DELIBERATION THE CUSTOMER SERVICE REPRESENTATIVE TOLD US THEY WOULD DO NOTHING AND THAT WE WERE STUCK WITH THE PIECE OF JUNK COUCH. TERRIBLE CUSTOMER SERVICE!!! AGAIN, IT WOULD HAVE COST THEM NOTHING!!! NOTHING!!! THEY WOULD RATHER SCREW A NEW, ELDERLY CUSTOMER THAN MAKE THE SITUATION RIGHT. This company is the most ridiculous and ignorant company I've ever worked with. We were looking at buying more items, but I'd rather pay more for quality furniture at a competitor company and not waste my money or time with Ashley. The sales people are evidently trained to take advantage of elderly customers!?? Don't waste your time at Ashley! Under any circumstances! read more

We've been shopping at Ashley for over 20 years now, just don't want to go anywhere else. The furniture lasts, the service is amazing, their sales are great. We dealt with Cameron at the Provo store. Totally awesome. We had an issue with the availability of a chair (was part of a set) and they let us return the entire set and choose a new set all at their hassle and expense. Hey, things happen, it's all about how Ashely handles it. The sales rep (Cameron) was great, store manager was great, the service and selection is just the best in town. We know, we checked everywhere and kept coming back to Ashely. 5 starts all the way around!! read more

Couch was voided from our offer and we got sent a loveseat which arrived a week later than scheduled and was ripped on the bottom( purchased a set months ago ) Turns out the big couch was heavily damaged so they just voided it from our order.l and never told us. Contacting the store they did not wish to help us and was offering a small refund for the couch (below the value of purchase) we ended up spending another $200 for a different set and it arrived another week late than what was scheduled. One lady however ( Amanda I think ) was kind enough to help us out unlike the others after speaking to multiple people. Give this girl a raise for actually caring. To this day I still will tell every person I see to avoid this store because of the amount of trouble was caused read more

Thieves. They will charge you DOUBLE what the price online is if you buy in store. Literally DOUBLE. Glad we realized this before going in. Sleazy sales people. They even block their website inside their store so you can't go on their website on your device if you are inside their store. We've bought online and the products are fine but terrible customer support if you need to call you'll be on hold an hour. read more

They messed up the same delivery twice. My pregnant wife has been sleeping on a mattress on the floor. After the second failed delivery attempt she went in to get it figured out and she was yelled at by one of the sales reps because he took it to personally that the order was messed up. On top of that the furniture's quality isn't near what we paid for it. Look at the other reviews and go somewhere else. This store deserves to be shut down permanently. read more

WORST experience ever. Don't shop here. Go up the street to RC Willey and get treated better, have better quality and likely get your items when they say they will be delivered. The sales people are trained to be nice to your face, when when shit goes side ways, they cower away. Not even the Sales Manager Brett can help you. He only verbally kisses ass, but refuses to return calls for updates. DONT USE THEM. read more

Purchased a couch. I don't have issue with it at all. But the delivery guys were unprofessional. They barely acknowledged me and one was taking selfies in my home which made me uneasy. They were not being careful with my furniture either, they were basically tossing it around. The furniture is fine, but the delivery was unsatisfactory. read more

The people at Ashley Furniture are awesome How ever, as a company they need to rethink their return policies especially on mattresses. When you are paying$5000 for a matress and it's not working out for you. You have the right to return it no question asked within a period of time you sing the delivery ticket. Thats a-lot of money for something with no option to return. read more

Tim helped us and was great! Answered all our questions and was super understanding as we ran home to confirm measurements. Great experience! read more

You will never get your furniture! I have been waiting over 3 months before my purchase will be available. No post-purchase support. you can leave a message or start a chat but no one will respond. The salesman was polite and professional but that is where the service ended. I purchased a bed set on memorial day weekend. I was told it would be available for pickup July 7th. This was forever away, but as I knew this before purchasing I was prepared for this. On July 9th I called to see if it was ready for pickup. No phone answers, no returning of messages, no support via online chat. NOTHING. I finally got hold of the salesman via their personal phone and was told it would not be available until end of August at the earliest. But was told there were no guarantees and it could be longer. That is over 3 months from date of purchase until date of POTENTIAL delivery. This was not a special order or anything. I purchased something right off of the showroom floor. I will never shop at Ashley again. RC Willey has everything in stock and if you can't pick it up same day it will be available next day. Not only that, but RC Willey ships to your local store. I have to drive over an hour away, past at least 2 Ashley locations to get to their warehouse to pick up my order if it ever arrives. Not impressed at all. read more

The only reason I rated them a 1, is because a zero is not an option. We have purchased from Ashley stores in other locations before. The manager of this store is destroying Ashley's reputation. After somehow managing to keep my wife in their store for almost four hours to purchase a bed and mattress, then the manager straight up lied to me the next day when I was picking up the box frame, saying that my wife knew she was getting a floor model (for $249!) that had some minor damage. She didn't! We returned everything and will not ever go into this Ashley store again. You have been warned, deceptive sales practices and crap furniture await, if you choose to go in! read more

Disclaimer: I'm writing this as a not-so-rich, young married person. Upon entering, my wife and I were greeted by a very friendly salesman. Compared to most salespeople (I am one), he was very laid back and not pushy. He was quite helpful actually. The store is nice and new, but the furniture seemed to, in a large part, be dated or gauged toward elderly customers (makes sense, they probably bring in the money). I didn't like much of what they offered, and it all seemed extremely expensive. However, the service was good. read more

I wish I could give them ZERO stars. I will also be contacting the Better Business Bureau. I ordered my furniture 11/11/18 with an expected pickup date for December 4th. After many phone calls, time, energy and some tears, I was all set to pick up my furniture today February 27th 2019 and my order was cancelled. Long story short, they already sold my furniture and now I would have to wait until April 21st for all of it. I learned a lesson, when doors are trying to close, let them slam shut instead of holding them open with your foot. Speaking of foot, I'll never step another one into an Ashley Homestore ever again. read more

I wish I could give zero stars. Michael Macy is just a liar. Will completely lie to your face about policies and procedures of their store. It's completely unprofessional to sell products and services to a customer and only after the fact give them the paperwork laying out the exact specifications of said deal. When confronted he will continue to lie and blame your own misunderstanding of the situation even when multiple people were present for the purchases of furniture. He will legitimately swindle you under false pretenses. I will never go back to this Ashley or any other. Getting anyone on the phone be it their store or corporate is a nightmare. Terrible customer service all around. read more

Our sales rep was very knowledgeable, helpful and never in the least bit pushy. We love our couch and chairs! They were delivered on time by very efficient, respectful, and careful men. I would definitely shop at Ashley Furniture in Orem again and recommend them to family and friends! read more

Customer beware. Make sure you are asking questions regarding financing options before signing anything. Doris at the Orem Store misled me to believe that I was signing up for 6 months no interest financing. Ashley's Progressive Company is a Leasing company, they are not a credit company. They will continue to take your money every two weeks. I ended up paying twice what the couch was worth, even though I was told I was signing up for no interest financing. Drew, the manager, does not care that his employees are misleading customers. According to him, I should have read the signs posted "all over the store," and known that Progressive is a leasing company. read more

Ashley Our 5-item bedroom set was delivered on March 12th. While items were being set up, we noticed there were several dark smudges on the headboard, and the whitewash finish on the five drawer dresser was darker than the other pieces. We were told that the smudges were probably just dirt or glue, and that we should be able to wash it off ourselves; and that we should call the store if we had an issue with the other pieces. The delivery guys were in a hurry to leave, and we signed for delivery. As we examined the pieces, we found the following: 1. Smudges on the headboard is not dirt nor glue, but a lack of proper whitewashing. 2. Five drawer dresser whitewash finish different than other pieces 3. Someone patched a crack on footboard leg with putty rather than replace the leg 4. Drawer openings on long dresser were sharp, snagging clothing. Appear to be splinters. 5. We have a Cal King bed with a motorized base. Although the frame fits the bed when flat, lifting the base catches the frame side rails, disengaging them from the headboard! We were assured at time of purchase that the frame would fit the bed. We called the salesperson at the store on March 13th and we were assured that customer service would take care of our issues. We called customer service and set up technician appointment for March 19th. Technician took copious notes and took pictures as we showed him all of the things we were not satisfied with. He said he could not fix what he called cosmetic issues, blew off the putty fix on the footboard leg, and said the sharp edges inside of the drawers was paint and that it was the way it was supposed to be. He forwarded the report and said someone would be getting back to us. On March 19, I called customer service to find out why we had not been contacted. Was promised a call back, but none come. At this point, we just wanted to have the store pick up the whole set and get a full refund. When I was finally able to reach someone with this request, I was told that I had to call the store manager. I called the store on March 20th and 21st, asking to speak to the store manager. Was told that he was busy, but would return my call. That did not happen. I made multiple requests to be called back and was not. I went the store in person on March 22 and spoke to the manager in person. He was rude and curt. He said he had looked at all of our complaints filed by the technician and that they were cosmetic and unfixable, and that he would not override the tech's findings. He said the cosmetic problems were what made it look 'vintage'. When I asked to have the order returned for a refund, he said that once it was signed for we could not return it. I asked if there was someone at a corporate office that I could appeal to, he said "good luck" and that as store manager, he was the final authority. As I was leaving the store without a satisfactory resolution, he said very sarcastically, "have a nice day." I cannot begin to express my anger and disgust I am at this whole experience. I feel like we have been stuck with expensive but poorly manufactured products, with no recourse but to keep and deal with it. While every customer experience is different, let me assure you that I will take every opportunity to share our experience with friends, neighbors, and any public forums where appropriate. read more

DO NOT SHOP HERE!!!!! You will get filled up with promises that are all lies and end up getting delivered the wrong thing. And what do they do about it, Ignore you, Will not call back, Store manager won't answer or ever call back to try and fix the issue. LYING COWARD THIEVES!! read more

Horrible experience. As a first time furniture buyer, they were not very helpful. The salesman failed to explain to us that there was an armless chair that was sold separately from the sectional. We sat on the sectional in the chair and said, "we want this one, but mirrored." The delivery guy didn't even show up during his 4 HOUR WINDOW and refused to wait for just 15 minutes when he showed up and we weren't home anymore. So we rescheduled the delivery, but then they delivered the wrong sectional (it wasn't mirrored like we asked) and we were surprised to learn we had to go back and buy the armless chair separately. I went in to the store to sort it all out. They drew it out to make sure we were getting the right one this time. But when the delivery guys came, they said they couldn't take the one I already had in my living room. I can't fit 2 couches in my living room. The point of this was to exchange. After talking to their dispatcher, she called them to tell them to pick up the one I already had. But the delivery guy spoke to her one speaker phone in front of me and said, "No, this isn't your fault, it's the customer's." He blamed me for this whole debacle in front of my face! Then he proceeded to mumble and complain during the whole process of picking up the wrong couch and setting up the right one. THEY STILL DIDN'T DELIVER THE RIGHT COUCH! They only had two of the three pieces so I had to go back into the store and ask for them to deliver the third piece (armless chair). The customer service is horrible. The salesman was not upfront with us or explicit about what he was ringing up in the computer. You can't call the store when you need to, but have to wait on hold for forever to talk to a call center (they won't give you an estimated wait time or a callback option). IF YOU NEED FURNITURE, GO ANYWHERE ELSE!!! read more

Tim helped me and my husband find a new mattress. He was so helpful in narrowing what we were looking for. He was accommodating of our price range and needs. He was professional, and not pushy which I love! Request Tim at the Orem location. read more

Beautiful store with lots of selection. The atmosphere isn't a pushy/sale type. Comfortable and easy going with great deals. They made furniture shopping a fun experience read more

Ashley Store - Furniture Stores Near Me - Orem, Utah

They were awesome to work with! I couldn't be more happier than what I got there. The people that delivered my furniture could have been better however, my overall experience was great! read more