Not so good customer service. I bought a custom sofa that was very expensive. The quality of the…read morecushions is horrible. They sent their customer service rep out who basically told us the quality of their cushions are not very good but the frames are. He was going to get back with us but never heard a word after several weeks. Very unfortunate because we have purchased a few large items in the past from them and have been very happy with the quality. I will not buy from them again.

This place is amazing! The store has a very welcome, comfortable family feel to it. They were wager…read moreto help but the environment is relaxed (no pushy sales people!) I got an absolutely INCREDIBLE deal on a livingroom set. They were able to deliver it the same day and even hauled off my old furniture (RC WILLY had said they wouldn't). The delivery guys were great too. They were very careful and nice picking up my old furniture and making sure the new pieces were where I wanted them.

I wouldn't recommend a Purple mattress…read more I purchased a mattress, frame and linens 3 years ago. Purple sent me an email this summer that I had to sign up to receive plastic brackets for the frame legs or the warranty would be voided. I signed up and received really cheap pieces of plastic to clamp around each leg. The mattress started turning into a hammock last year in the last 6 months, it was so dented in that I was in crippling pain every time I slept on it. The warranty states you have to arrange and pay for shipping to return the mattress plus for a consult to review the mattress falling apart if you don't want to move it to the floor, remove the cover, and take a measurement with a level and ruler of how the mattress has fallen apart.

VERY impressed with the store and especially Elise ! My…read morefamily bought another mattress elsewhere that completely ruined our backs. We desperately came in to Purple with several great reviews but also a tad defeated from all the mattress hunting. The store is very modern, clean and has a tester of everything you'd want. Elise was so patient with our kiddos and with answering all our questions. She helped us find our perfect mattress and pillows and was NOT pushy. She was super Informative and beyond helpful. They do Not have supply at this location, which maybe they could have some in the future, but we drove to SLC to pick our order up and the staff there was just as friendly and helpful.

The best mattress company in the state ! I totally recommend. Do yourself a favor a go shop for…read moreyour mattress here.

We purchased to mattresses and two Pillows. The service was wonderful they care about their…read morecustomers and highly recommend them. Diana

Stopped by Mattress Firm looking for a king mattress for side sleepers, but the experience wasn't…read moregreat. There were two people working, and the lady who helped us gave barely any info just stuff like "this one's firmer" or "this one's softer." No details on how the mattresses were made or what made one deal better than another It also felt kinda gross that there wasn't a cover for the pillows when trying them out. To make it worse, she just left us halfway through and said we could find her at her desk if we needed anything Honestly, it felt like we were on our own trying to figure things out. I wouldn't recommend coming here if you're expecting any help

Gerad Is amazing. He provided excellent customer service. We are from California and moving our…read moredaughter to Orem for college. He is knowledgeable and he took the time to walk us through a variety of options. Trent was also helpful and kind. I would recommend this store to anyone who lives in the community of Orem.

My wife and I were in need of a large amount of furniture and prefer quality over cheaper versions…read moreavailable at discount stores. I remember the old days when one would enter the showroom at R C Willey, they would immediately be mobbed by salespeople. I expected that and went in prepared. I was surprised that we weren't attacked immediately as we entered the store. We found a very friendly representative who helped us curate a perfect furniture selection for our living room and bedroom. We ordered the furniture that day and it was delivered today by a couple of hard working young men. We are thrilled with the new furniture. It is very comfortable and fits our rooms perfectly.

No issues with any of our furniture from RC Willey. We have purchased rugs, dining tables,…read moremattress, chairs, lamps, washer/dryer, etc. and never had any issues. We have always been impressed!

Service was fantastic and everyone at the store is super helpful and friendly. Delivery was fast…read moreand super easy. I would HIGHLY recommend visiting this store/location. Ask for Mike K. or Connor!

The worst customer service I have ever experienced- you can't get a straight answer from anyone -…read moreyou could talk to 3-4 people and get different answers from everyone - I went here instead of RC Willey and I regret my decision- I would gladly pay the difference to do business somewhere else - If Ashley had a 1.00 sale I would not buy here - the service is that bad !!!!!