I swung by here on a whim looking for a body pillow for the wife. Unfortunately they did not have…read morewhat I was searching for, but the salesman was very nice and offered some suggestions on where to look. He also gave me a quick talk about their mattresses but didn't push when I said I wasn't interested which I appreciated. The store was bright and clean and getting in and out of the location was easy. Although I was not in the market for a mattress, I would recommend this place to anybody who is.

Great experience purchasing a new mattress. There's a sign that says free delivery but we were…read morecharged. Apparently only certain purchases qualify even though we spent over $3500. Salesperson showed us a "comparable" mattress from Macy's for like $10k but not sure I believe it. Nonetheless, there was no pressure and we always try to support local.

We purchased a California king mattress that suit us well. It felt amazing. Unfortunately it was a…read moremanufacture defect and was short by 2 inches both sides. The mattress was no longer carried and the team helped up replace our mattress with a new one. Will be buying future mattress here. Thanks Doug and team!

Do yourself a favor and shop elsewhere. Buying a mattress should be pretty straightforward. Its…read morenot that they have any malice, it seems to just be basic incompetence. With unlimited choices you will probably be better served elsewhere.

Rudy and Rob from the Gilbert store warehouse did our delivery and setup in our apartment and they…read moredid fantastic! The move was clean, fast and they were super kind and efficient. Moving into a new apartment can be really stressful and they made the process much easier.

Great inventory and sales people very helpful but will also leave you alone to browse.read more

we purchased a new home nearby to serve as a family vacation home. We bought seven rooms worth of…read morefurniture from Bob's, mostly from the outlet center. We got almost everything we needed for a 3000 squar§home: rugs, king adjustable bed, paintings, dressers in four bedrooms, multiple accent tables, lamps, bar stools, eight-piece sectional with four adjustable sections, and a 8 foot dinning table. Everything works great. Since we purchased from the outlet we had to provide our own shipping except a dresser and 2 sections in the sectional which all arrived perfect and were brought to the correct room and assembled. The Chandler staff provided a missing remote for the adjustable bed frame and let us know when items were put in the outlet. Great service.

This has been a very, very tiring and frustrating experience and not in a good way. Our initial…read moreinteraction was great but from that point on it has gone down hill. We were sold 3 mattress covers and mislead to believe they were required at the time of purchase in order for us to get a warranty on the actual mattresses we purchased with our two bed sets. Come to find out that, that was inaccurate. That evening we spoke with customer service and were informed we can return them and get our full refund. The following morning we returned them and now over a week later we haven't received our refund and all due to the in store manager not completing the return policy as he had promised he did. Finding a resolution to this has taken over a week and multiple calls to customer support. We also could only have one bed sets delivered and installed because one of the beds was delivered broken and required a whole new bed set be delivered and installed several days later. Today the bed set was finally delivered and the white glove installation was not completed as desired and we are being advised that Bob's furniture will lot be coming to remedy the issue they have caused. With all of this in mind, we don't see any reason to be a return customer or refer anyone unless they enjoy using their time to remedy issues caused by Bob's.

owner changed and got rid of Bedmatch system, still advertises its use on all windows. Talked to me…read morelike I was stupid and didn't know what I was talking about, I'm a certified sleep specialist per Kingsdown. Don't shop here. All good reviews are from past owner and workers that I had worked with before.

10/10 would recommend coming here for a mattress, prices are awesome the beds are amazing and the…read moreowner was the best with helping me find what I wanted. Went to mattress firm before coming here and will never step foot in a mattress firm again. Thank again!

On the market for a new mattress and T&N has been on the list. We checked out their Gilbert…read morelocation many years ago when we were considering a new mattress, but held off. We have decided to revisit them during our hunt and really like their offering. They sport three mattresses, which I can really appreciate the simplicity of and not have to worry about getting overwhelmed with endless options. The showroom is beautifully designed and has each one setup They have their OG, Mint and Mint Hybrid (Also order of lowest to most expensive) they are all a variety of memory foam with the last have a hybrid spring/memory foam. In addition to their mattresses they have a variety of sheets from cotton to linen, foam and down alternative pillows, duvets, mattress protectors and pads. The service was great, Tristian helped us out and listed some of the options and various promotions they had going on for the fourth. We haven't pulled the trigger yet but are leaning towards the Mint Hybrid, it was the perfect balance of plush and supportive. They currently offer a 100 day trial period, 10 year limited warranty with feee returns. Overall, we loved our experience and straight forward visit at the store, service was great as well were the options. Will update review if we end up going this direction, on how the mattress holds up!

The mattress buying experience can be soooo overwhelming. Our family moved into our first home and…read morewe have been needing to find a new mattress for ourselves. I tried for days to scroll Amazon and online but it made me more anxious and confused. I found out the Tuft and Needle store was only 25 minutes away from us so off we drove to visit the store on a late Tuesday Arvo. Giuliana welcomed us into the store and gave us a tour. My husband, daughter and I tried all the beds for awhile until the experience was interrupted when my husband received a work call. That left my daughter and I wandering around the store. We checked out the bathrooms and was pleasantly surprised that it was family friendly- change table and diapers at the ready. Big thumbs up from this mama ! Once my husband got off his work call, we were greeted by Noelani. She was confident, not pushy and extremely knowledgeable. We threw some pretty tough questions her way and she answered everything effortlessly. She knew her product and you could tell she was proud of her role within the company. Guliana was wonderful as well but Noelani sealed the purchase for us! We decided to purchase a king size mint mattress with additional mattress protector. When I was about to pay, I remembered to check the Rakuten app. The Rakuten app was offering 7% off additional and who can really say no to that on a big purchase! I asked Guliana and Noelani if there was a way to order online but pick up in store. Both ladies didn't make me feel bad for transferring the purchase to online. Noelani helped sort out of the backend and had the mattress ready for us to take home. She also thoughtfully offered a print out of my receipt instead of just an email from online (super helpful since we are documenting all new home costs). What a great experience. We left the store happy! My 3 year old daughter loved the girls and that always gives me happy vibes. Can't wait to use our new mattress tonight!!!

We are a return customer to this store location because they have the best prices and value, and…read morethey always have amazing customer service. This is the third mattress we have bought here, and they never disappoint. This visit was no exception, and we would just like to give a huge thanks to Ron who helped us every step of the way during our purchase yesterday. We honestly can't say enough great things about our experience. If you are looking for the best value at the lowest price, along with knowledgeable, courteous staff who go above and beyond, we highly recommend this Mattress Firm store. Plus they are having a fantastic Memorial Day Sale!

et's talk about Mattress Firm corporation and how they treat the handicap I'm handicap I'm in a…read morewheelchair able to walk much I ordered a mattress and a adjustable bed frame well turns out the bed is too soft for me I've only slept in it two nights I've been on the couch the rest of the time so I contact them they said ohh yeah we can upgrade you and change you out for $800 I said ohh no thank you ohh we could do it for 600 no we can do it for 500 no I told them ohh we can do it for $200 I'm like fine so they they were going to bring it out today and then all of a sudden my bed has stains on it and they will refuse to take it so I told them that they could take their bid and their bid frame and you know how how terrible to treat a handicapped person like this how do I know that that was not stained when it was delivered I am not able to through my wheelchair in the office or in the bedroom to see it when it was delivered my friend was over she didn't see any stains she put the sheets on it for me Bing bang boom I was in bed Mattress Firm is horrible do not buy anything from Mattress Firm they convince you if I would upgrade it to what they wanted it to they would have taken my old mattress just rude rude rude rude how dare they treat handicapped people like this

Ron, our salesman quickly helped us find just what we were looking for…read more Delivery was on time by friendly delivery men.

We stopped in this morning, on our hunt for a new mattress. Chelsea was very informative and…read morehelpful. They have a beautiful store with a nice, straightforward selection of mattresses. The pillows are "to die for" too! Chelsea gave us all the info we needed to make an informed decision, without pressuring us at all to purchase today. Great service!

Great prices and excellent selections from patio furniture to interior furniture needs…read more Very open to negotiation with the prices . Super friendly. Thanks Tim & Janet

We saw their ad, drove over within their "business hours" and no one was there. Waste of time.read more