I had an excellent experience working with Cody and Bree, owners of Luxury Mattress Warehouse. I'm…read morevery pleased with the final selection of a hybrid mattress as well as the price and delivery service. I highly recommend this family run business.

I purchased a Tempur-Pedic ProBreeze mattress from Cody for $2,106.96 and was told they would hold…read moreit until I could pick it up. Unfortunately, due to several unforeseen circumstances, including the death of my father, I was unable to pick it up as quickly as I had planned. Although I acknowledge the delay in picking up the mattress, at no point did anyone from the store contact me to ask me to pick it up or advise me that they would no longer hold it. Had they done so, I would have made arrangements immediately. Instead, I was left with the understanding that they were honoring our original agreement. On May 26, 2026, I called and left a voicemail letting them know I was finally ready to pick up my mattress. I never received a return call and had to make several additional calls before Cody finally contacted me on June 14. At that point, he informed me that the mattress I had purchased had been sold to another customer. He assured me he would work with me to replace the mattress I had purchased and promised to get back to me. Unfortunately, that pattern repeated itself for weeks. I had to continually follow up because promised return calls never came, and each conversation ended with another explanation and another promise that he was still trying to locate a replacement. On July 7, Cody told me he had found the mattress but that it was missing the original outer cover. He said a replacement cover had been ordered, that he would check on its status, and that he would get right back to me. He never did. On July 8, I went to the store in person hoping to finally resolve the situation. Cody was not there, but his wife told me they still had the mattress and had been unable to obtain a replacement cover because it had been out of stock the entire time. This directly conflicted with the explanations I had previously been given. At that point, I told her I simply wanted a refund since they could not provide the mattress as purchased. I even offered to accept a refund minus a reasonable restocking fee because I recognized that my delayed pickup had created an inconvenience. She said only Cody could make that decision and asked for more time. I explained that this matter had already been dragging on for weeks and requested a decision by the end of the next business day. I also informed her that, if necessary, I would dispute the charge with my credit card company. Ironically, this was the first time Cody called me back promptly. Rather than offering a resolution, he became confrontational and told me he was finished working with me. He said I could dispute the charge if I wanted because, in his opinion, I was not entitled to either the mattress or any refund since I had waited too long to pick it up. I understand that my delayed pickup created an inconvenience, and I was willing to be reasonable by accepting a refund reduced by an appropriate restocking fee. However, I do not believe it is reasonable to sell the mattress I had already paid for without ever notifying me, then refuse to provide either the product or a refund. After paying $2,106.96, I should not lose both the mattress and the money I paid. My disappointment is not simply about the delayed pickup. It is about the lack of communication, the fact that no one ever contacted me to request that I pick up the mattress or warn me that it would no longer be held, the repeated broken promises, the inconsistent explanations, and ultimately being told that neither the product nor a refund would be provided. Based on my experience, I cannot recommend doing business with this company.

On the market for a new mattress and T&N has been on the list. We checked out their Gilbert…read morelocation many years ago when we were considering a new mattress, but held off. We have decided to revisit them during our hunt and really like their offering. They sport three mattresses, which I can really appreciate the simplicity of and not have to worry about getting overwhelmed with endless options. The showroom is beautifully designed and has each one setup They have their OG, Mint and Mint Hybrid (Also order of lowest to most expensive) they are all a variety of memory foam with the last have a hybrid spring/memory foam. In addition to their mattresses they have a variety of sheets from cotton to linen, foam and down alternative pillows, duvets, mattress protectors and pads. The service was great, Tristian helped us out and listed some of the options and various promotions they had going on for the fourth. We haven't pulled the trigger yet but are leaning towards the Mint Hybrid, it was the perfect balance of plush and supportive. They currently offer a 100 day trial period, 10 year limited warranty with feee returns. Overall, we loved our experience and straight forward visit at the store, service was great as well were the options. Will update review if we end up going this direction, on how the mattress holds up!

The mattress buying experience can be soooo overwhelming. Our family moved into our first home and…read morewe have been needing to find a new mattress for ourselves. I tried for days to scroll Amazon and online but it made me more anxious and confused. I found out the Tuft and Needle store was only 25 minutes away from us so off we drove to visit the store on a late Tuesday Arvo. Giuliana welcomed us into the store and gave us a tour. My husband, daughter and I tried all the beds for awhile until the experience was interrupted when my husband received a work call. That left my daughter and I wandering around the store. We checked out the bathrooms and was pleasantly surprised that it was family friendly- change table and diapers at the ready. Big thumbs up from this mama ! Once my husband got off his work call, we were greeted by Noelani. She was confident, not pushy and extremely knowledgeable. We threw some pretty tough questions her way and she answered everything effortlessly. She knew her product and you could tell she was proud of her role within the company. Guliana was wonderful as well but Noelani sealed the purchase for us! We decided to purchase a king size mint mattress with additional mattress protector. When I was about to pay, I remembered to check the Rakuten app. The Rakuten app was offering 7% off additional and who can really say no to that on a big purchase! I asked Guliana and Noelani if there was a way to order online but pick up in store. Both ladies didn't make me feel bad for transferring the purchase to online. Noelani helped sort out of the backend and had the mattress ready for us to take home. She also thoughtfully offered a print out of my receipt instead of just an email from online (super helpful since we are documenting all new home costs). What a great experience. We left the store happy! My 3 year old daughter loved the girls and that always gives me happy vibes. Can't wait to use our new mattress tonight!!!

Amazing prices and even better customer service. I picked up the most comfortable mattress I have…read moreever experienced for only $250! On top of that, they delivered my mattress right to my bed frame, so I did not have to worry about hauling it up to the 3rd floor. Still shocked that the driver took it all the way up for me. They are incredibly helpful and kind. Would recommend this place to anyone in search of a new mattress. They also have bed frames which is worth checking out. Thank you again!

Great Service!…read more Bought a Full Mattress with Wood Bed Frame included for a very reasonable price at their Tempe location. Good quality mattress/bed frame for the price. Beats other big commercial places! Free delivery too - thanks Mike! The owner, Dave was very pleasant to talk with. Not pushy, no pressure selling. Highly recommended! Thank you Dave!

Jason was awesome! Greeted us at the door. My wife and I walked in not knowing what to expect (but…read moreneeding to replace our 10+ year old mattress/box spring). Went on the 4th of July weekend, hoping for a deal. We got more than we bargained for! Not only was the process super easy to test mattress types, feels, etc. The store was setup to easily jump to what we wanted. The store may look small on the outside, but they have a lot of options! This was our first, and needed to be our only stop. Jason was great with explaining options, why the beds felt different, why we liked what we did, but also helped us get into something that would meet our budget! Plus he helped us keep our 18 month old entertained so she would not get grumpy! All in all I think we were in and out in less than an hour. Had our bed setup to arrive the next day! Gave us options to help protect and increase our experience with our new bed setup (which is now memory form), and to let us k ow about how the transition from our old bed/night sleep to our new one would go! Sadly I don't think we will be seeing Jason again for awhile, unless we want to pick up we extra pillows, because he got everything taken care of on our first visit. We knew we didn't need to go a there else to shop around! Plus with all the furniture stores and mattress stores going out of business around town, it's great to know we have somewhere to go IF we ever have a problem or question down the road!! Been a week since we have had the new mattress. I know we still have several weeks to go until we are fully adjusted. But a good night sleep is worth checking this place out!!

I am a student and just moved into my apartment today. I needed a mattress today, and something…read morethat was not too expensive. Stephen, from the Mattress Clearance Store in Gilbert, was an excellent salesperson. He asked me my budget and did not pressure me or make me feel embarrassed for wanting a great bed for a low price. He showed me a bed in the 500s first, and at first I thought that was expensive- until I started trying beds that were cheaper. I did not want anything too springy or soft. He let me try about 10-15 beds. I realized the beds that I had requested, in terms of firmness and material, were around that price range. I ended up leaving with something that was a great fit and not over what I was expecting. He also tied it on my SUV and it did not fall off my car when driving home! The store was organized and Stephen new how to navigate us from the moment I entered the store until he strapped the bed onto my car. Stephen was super polite, engaging, and helpful. Overall, the experience was great.

Great customer service when we were in the store. Both of…read morethe gentleman that were working were very attentive and helpful. Delivery was scheduled for Wednesday(we went in on Sunday) but ended up being ready by Monday. The gentleman who assembled my table and chairs were very polite and clean! We will definitely be going back for future purchases.

I purchased six pieces of furniture from this store, and three of them came with problems -- a…read morecracked panel, a misaligned joint, and a torn couch seam within just days of delivery. When I reached out to the salesperson who handled my order, he was dismissive, made false assumptions about the cause, and refused to escalate the issue to a manager. Before my purchase, he even tried to talk me out of applying for the store's Synchrony financing, telling me I'd "need really good credit." I applied anyway and was approved for $8,000 on the spot -- which says a lot about both my credit and his professionalism. The quality control and customer service here are equally disappointing. I've filed complaints with the Arizona Attorney General's Consumer Protection Division and Synchrony Bank for the defective merchandise and lack of accountability. Future customers: document everything, because you might need it.

Rudy and Rob from the Gilbert store warehouse did our delivery and setup in our apartment and they…read moredid fantastic! The move was clean, fast and they were super kind and efficient. Moving into a new apartment can be really stressful and they made the process much easier.

Bought sectional for a small size living room. When we first were met with the first sales person,…read morea lady, she seemed very irritated with us and questions we had. Told her we had very small living room. She replied we don't have small sectionals. I did not get her name but was happy we were going to shop on our own without her around us. After about 20-30 min of browsing the living room furniture Eric Mastern asked if he could help us. He immediately showed us where the smaller sectionals are. We found two and then were back and forth on which one. We finally decided. He was patient, knowledgeable and professional. Made me give 5 stars because of him on my review. If he had not found us, my rating would have been 2. The store is very nice and good prices with sales. He also informed us of renting a pick up truck right there so we could bring it home ourselves. That is an excellent feature AFW has. We were packed up and ready in less than 20 min from purchase to their truck and driving it home. Thank you Eric!!!

Excellent sales experience. We called to ask some initial questions and were happy with the service…read morereceived so came in to further explore. The experience continued to be positive with all questions answered and nuances of different products explained. We were happy with the sales experience and have been happy with our purchase.

My husband and I have spent the last 2 months researching mattresses, knowing that we had to make…read morean investment in our health. We tried multiple locations and tested many mattresses and found that Brooklyn Bedding had the best product for an affordable price. Cody at the Market St location educated us on their products and helped us find a bed that met our needs in our price range. We never thought we needed an adjustable bed frame, boy were we wrong.....it's a game changer offering maximum comfort. The mattress and bed frame were delivered on the exact date provided by Cody and the delivery team (Bryce and another nice gentleman) were extremely polite and professional. I would highly recommend Brooklyn Bedding!

The customer service was non existent! I came in w my elderly mother and we were offered so little…read morehelp we ended up just leaving. It was clear the employees were not there to help you find what you were looking for i understand not wanting to come across as overly sales focused BUT just offering even basic help would have been nice. Our business will go elsewhere that's for sure.

This has been a very, very tiring and frustrating experience and not in a good way. Our initial…read moreinteraction was great but from that point on it has gone down hill. We were sold 3 mattress covers and mislead to believe they were required at the time of purchase in order for us to get a warranty on the actual mattresses we purchased with our two bed sets. Come to find out that, that was inaccurate. That evening we spoke with customer service and were informed we can return them and get our full refund. The following morning we returned them and now over a week later we haven't received our refund and all due to the in store manager not completing the return policy as he had promised he did. Finding a resolution to this has taken over a week and multiple calls to customer support. We also could only have one bed sets delivered and installed because one of the beds was delivered broken and required a whole new bed set be delivered and installed several days later. Today the bed set was finally delivered and the white glove installation was not completed as desired and we are being advised that Bob's furniture will lot be coming to remedy the issue they have caused. With all of this in mind, we don't see any reason to be a return customer or refer anyone unless they enjoy using their time to remedy issues caused by Bob's.

I swung by here on a whim looking for a body pillow for the wife. Unfortunately they did not have…read morewhat I was searching for, but the salesman was very nice and offered some suggestions on where to look. He also gave me a quick talk about their mattresses but didn't push when I said I wasn't interested which I appreciated. The store was bright and clean and getting in and out of the location was easy. Although I was not in the market for a mattress, I would recommend this place to anybody who is.

Great experience purchasing a new mattress. There's a sign that says free delivery but we were…read morecharged. Apparently only certain purchases qualify even though we spent over $3500. Salesperson showed us a "comparable" mattress from Macy's for like $10k but not sure I believe it. Nonetheless, there was no pressure and we always try to support local.

Kevin was amazing! He spent over an hour with us making sure we found exactly what we were looking…read morefor. He took extra care and kindness with my elderly mother. He was very knowledgeable and made sure we got the best price possible. Highly recommend!!!

Main idea; Don't buy from mattress firm…read more I had tried many mattresses and at various locations. I finally knew what I wanted finally. I chose a mattress at mattress firm. I ended up purchasing online. We arranged for them to pickup the old when they brought new one and set it up. That's where everything became HORRIBLE. Unfortunately the team didn't speak fluent English. They seemed to be asking about what I wanted to do with old mattress - sell, to the dump, put out in heartache. I told them I didn't care what the did with it, that they needed to take it away. They finally took it but pnot the rails. I contacted the firm online. Went through two chat boots before I connected with a real person. After having confirmed myself so many times but I had to do it again with the agent. I explained the situation. They're was no care. What they said; The delivery teams are very trained, they installed it perfectly and they sent a picture. (didn't ask me to take picture and I didn't see it happen). They don't take the rails (news to me since purchasing chat agent said they would). They would send a note to the delivery manager. THEY BASICALLY DID NOTHING. Nothing satisfactorily happening. They thought Goodwill would pick it up. I told them they don't know the location of the buyer, I asked them where they were - Georgia. Maybe Goodwill will pick up but not in AZ. So yeah, you know I'm in AZ but thatm they doesn't know what's available here in AZ. Be smart and find a way to get it yourself or by someone else. Better yet don't buy from mattress firm. You may run into the same issue