In store purchase at Ashley Furniture in Rohnert Park, CA is misleading and omits important information. I purchased 2 pieces of furniture for door step delivery. One item came damaged. The top drawer is not aligned correctly and the rail on the inside does not sit flushed. This causes the drawer to rub on the lower drawer and will not close properly. Little did I know there is a huge difference in the return/exchange policy from in store and online. If purchased online the return or exchange policy is easy-to-use and accommodating. However the exchange or return policy if bought in store at Rohnert Park is horrendous. I bought the furniture in store and choose door step delivery instead of the in home set up as my husband is very handy and I wanted to save $139 dollars. First - door step delivery the item came fully assembled except the handles. Please keep that in mind, you are paying 139$ for the item to be placed in a room as it came fully assembled. Second - the most deceptive policy which is not disclosed is that Ashley in Rohnert Park WILL NOT allow you to return ANY item that is door step delivery. I find this absolutely horrendous and absurd. I've been told by two different associates return/exchanges are not allowed for door step delivery. Extremely deceptive! The only option is not only am I stuck with a brand new damaged dresser I have to wait two weeks for a repair technician to come out to fix the item. So now I've paid 400$ for a new dresser that arrived damaged which I can't exchange and have to wait two weeks to see if it can be repaired. If not I will have to wait several more weeks for a replacement. Ashley furniture Rohnert Park in store purchase with door step delivery has possibly the absolutely the worst exchange/return policy I've ever heard of. I asked to speak woth the manager on two different occasions and the response was "I'm sorry, we do not accept exchanges or return for doorstep delivery" I'm not even sure this is legal!! Extremely ashamed of their values and ethics. read more

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I had the worst experience with Ashley Furniture. Apparently there's a no return policy in place and supposedly there are signs that state that. I saw no signs and no one verbally informed me of it. When part of my furniture arrived I decided the ottoman was way too big for our smallish living room. I called immediately after it arrived and asked them to take it back when they deliver the rest of the furniture. They were going to come in another week so I thought it would be simple. There is no bending or compromise in any way. Very unreasonable and they just stated company policy over and over. I canceled the couch and will never go back. Extremely bad experience. If I could have chosen NO STARS I would have. read more

I cannot put into words how incompetent the sales people are in this store. The sales person (Donovan) lied to me about the 3-day trial money-back guarantee on a mattress. After paying and applying for the 0% financing, I read the fine print on the contract before signing and spotted that there was actually no refunds or exchanges on mattresses. He got his manager who initiated the refund. What the manager did not mention is that the financing would still be opened. Luckily I have credit monitoring and got alerted that 3 days later a new account was posted to my credit report. When I called Ashley Furniture, they said there was nothing they could do. Not only did I waste 3 hours of my life in that store, I am also taking a hit to my credit because of their incompetence. Do yourself a favor and go ANYWHERE else! Their constant "sales" or "bribes" are shady, their policies are terrible and do not care about the customer, and their staff is beyond incompetent! read more

The WORST furniture store there is. The store is a joke. The fact that they won't process return on product that were their mistake is pretty unreal. Their return policy is worded unclear on purpose and their sales people mislead you on what you will be receiving. Listen to all these reviews and do yourself a favor and buy your furniture from literally anywhere else. Horrible service on all ends. Our delivery driver even brought his child with him to brake down boxes, nice one with the child labor. While assembling they definitely stripped every screw on the couch, clearly white glove deliver we paid for. F*ck Ashley Furniture. read more

We went looking for a new couch and we're decently satisfied with service. the employees were nice, though it seems like the Labor Day sale was on its "last day" each time we visited. The price of the item we got was reasonable, and we were told the delivery would be 2-3 weeks out. We confirmed with the deliverers TWICE for the delivery today for its delivery. I took time off work to be available for delivery, and 4 hours in, I am being told by support it will be another 6 days :( I'm extremely frustrated with the delivery falling through as we had plans this weekend with friends and will be without our couch. Overall, I was hoping for a quality experience, and feel going with Costco would have been smarter. read more

Don't want to break ranks with all the other one star reviews. Once in awhile You might actually something worth buying here. The upholstered furniture, for the most part is low quality. The outside might look OK but it's what's under the skin that counts. If you want save money and get "a look" this is your store. Came in today to look at buffets. What a bunch of crap..fit and finish is disgusting. Priced accordingly or way too high for what you get. Asked a sales person for price on a piece without a tag...he picked up the board with the descriptive pieces and curtly said 1199, and went on with his bad mood and device. No wonder this store has so little business. Buy anything here to be delivered (required...I, know right?) and kiss any decent customer service out the door. Bought a QUEEN sofa sleeper thinking the bed was a Queen....nope, it was a double bed/short.....sorry, "that's the way they come!" Oh good, I feel better now! Crooks. They need to start over. read more

I walked into the store yesterday already knowing exactly what I needed. I was approached by Jimmy and he immediately took me to the exact item I was looking for. He was absolutely phenomenal. I was in and out within 40 minutes. Jimmy and his manager, I cannot remember his name... worked diligently with giving me the best price. I will be going back in a couple weeks to purchase some more furniture. read more

Purchased a bedroom set on May 21, 2021 from Gabriel Bartolozzi. I spent almost $5000 including $310 for a delivery charge. Gabriel told me 5-8 weeks. I have yet to receive my order. I called 2 weeks ago and was told July 29th and that someone would call me to give me a timeframe. July 29th came and went and still no call. I will be calling and cancelling my order and will not be back. Last time I purchased from Ashley, I bought my son a bedroom set. They delivered the wrong set. Very disappointing. I should have known better than to go back, but unfortunately the store is convenient to my home. UPDATE: I called the local Rohnert Park location, 707-586-1649. After holding for 12 minutes, the Corp office answered. I asked to speak to a manager, she said this is the Corp office, what is your order number or number associated with your order. I gave it to her. "Oh it looks like your order won't be ready until after Nov 12th. (No apology). I said really??? I ordered on May 21st and was told 5-8 weeks, I haven't even heard from anyone with an update. I said "I'm very disappointed and tempted to cancel". Her response, "OH you want to cancel, ok your order is cancelled". Not one apology. I just hung up. I wish I would have caught her name. It has been one disappointment after another. I will not be going back!!!! read more

This place treats you well to make the sale, then they can't get anything right and place the burden on the customer to pay for their errors. We purchased an entertainment center in February 2021. It took 6-8 weeks to deliver, due to the pandemic. It took multiple calls because they had the delivery date wrong. I took off a day from work and they didn't show up. They had another date when we were unavailable. But I worked with them and we waited. When they delivered it, they assembled it and left it there damaged. Only my 16 YO son was available at the time and he didn't inspect it. One shelf only had 3 supports and two places where the particle board shelving was busted through. Another shelf had similar damage to the particle board. Since it's unusable due to damage it's in the middle of my living room, which isn't very big. I scheduled repairs. I guy came out. I'd already sent them pictures and a description. He came out and took pictures and left. After a number of calls and complaints, I was scheduled for another repair session. I told them clearly that I was not taking off more time from work to deal with their errors. I set the appointment for Saturday, 6/5/21. Today, I got a message that the repair person will be at my house between 9AM and noon 6/3. No one will f'ing be there!! I called them and they told me that scheduled it for 6/3 all along. I told them they had it wrong all along then. They then wanted to reschedule for another 2 weeks later, when we'll be out of state. At this time, I told them they need to come get their garbage and refund me. I'm not waiting another month for possible repairs to happen or not. I'm not going to store their garbage any longer. They said someone will likely call in 24-48 hours. I told them they have til Saturday or their garbage will be on the street. I should have told them I'm starting to charge for storage!! I will never do business with them again. All the furniture we purchased from them is cheap construction. It was a mistake to buy anything from them. I know it will wear poorly and I'll be shopping for sofas in a couple years. Don't make the mistakes I made. Go elsewhere! read more

I visited this store on Feb 10, 2023 and purchased a bed frame. My bed frame was delivered on Feb 17, 2023 and the corners of the headboard were damaged. That day I immediately called Ashley and complained. I ended up filing a damaged claim report and enclosed pictures as they requested. Ashley sent a technician on Feb 25 who attempted to repair the corners of the headboard. He was unsuccessful and I reached out to customer service once again to voice my dissatisfaction. Customer service emailed me on March 1, 2023 and requested pictures of what the technician did. I immediately took several pictures and emailed that same day. I emailed customer service on March 4 for a status. no response. I emailed again on March 7, 2023 for a status, still no response. Finally on March 22, 2023 (after 21 days) customer service emailed and requested pictures of what the technician did AGAIN. Keep in mind during this entire month of March I have chatted online with a variety of customer service reps and spoken to several ones on the phone. I have been told that "I need to be patient". I have been told that I can't speak to a supervisor because they are busy. I have been told that I will get a response within 24-48 hours. I have called the store directly and still waiting to hear from a manager. What do I need to get this resolved? It's been 34 days since the delivery of my bedframe or Ashley's unit of time, it's been 816 hours. read more

I ordered a couch through Ashley Furniture on-line And had a pretty bad experience so I canceled my order and went to the in-person store Rohnert park. I was greeted and helped by Jolene. She was very understanding and helpful. I read negative reviews about delivery date follow-through, so I can't review on that since I just left the store, but as far as customer service goes, Jolene was great. Overall rating might change based off whether or not they are able to follow-through with the delivery date, if so I will update then. Update: couches came on time! One was even early! read more

Wow, what a horrible experience from both inside and customer service. Stay away. We went to purchase a new kitchen table with service for them to build the table as well. When they came to build the table the company that Ashley uses said that it was missing two legs. So they sent out a replacement and again the two legs were not the right piece. The Rohnert Park location said that only the online could issue a refund. Why? After many, many failed attempts to contact someone, anyone at the customer service department only to find out that they never will return a voice mail. This is now a month later, yes that long to get through because of incompetence on all levels. Ashley home store said they would only give us a replacement for the same table. Not even store credit. No why would we want the same table that is causing some much trouble. Now we have to take a chance again for Some one to come out and put the table together hoping they don't make the same mistake. Please head my warning not a good place to buy from. read more

Was lied to about the warranty. I have been trying to cancel for over a month, and I ve been given the run-around. Not sure why we even went back there. DO NOT PURCHASE THE WARRENTY unless you want to spend hours dealing with it. When I originally called, they were rude to me, and gave me the wrong info. read more

Worst experience with a furniture store, ever, They are completely not accommodating. We have tried several times to get a couch delivered, they keep pushing us back, only to choose a date and time that is in the middle of the day where I need to leave work to wait for them. Very frustrating. Never coming here again. read more

We purchased a new couch and a couple of other new furniture items from Ashley. We used there in store credit card which is partnered with My Synchrony Bank. Do not use there credit card. The interest rates are the highest I have ever seen before. To top it all off you will be charged a $500 fee if you do not pay off the money you owe in time. None of this was made aware to me when I made my purchase as well. I will never be buying a single item from Ashley ever again. I will take my money to Costco or somewhere else. read more

Although the staff in store can be pushy, as most sales people are, they are overall helpful. Unfortunately, their corporate office & delivery people are horrible. I placed an order for artwork and sconces over 2.5 months ago. They rescheduled my delivery 4 times and I still do not have my items. I heard a variety of reasons from "your item is back ordered" to "it didn't get on the right truck" to "the delivery people left before loading this portion of your order". All in all I just got nothing but poor communication and LIES. That's all I kept getting. I contacted the store via phone and waited 3 times on hold for over 15 minutes to chat with an actual person. Finally, today, I demanded to speak to he manager and cancelled my order. I have also contacted my banking institution to let them know that this charge is fraudulent as Ashley never had any intention to deliver the items in the timeline I agreed to. Horrible experience. I will never shop at any Ashley store. If I could give them zero stars I would. read more

Walked in and it immediately felt like a used car lot. A salesperson swarmed on us but was unhelpful and kept trying all the salesman tactics under his belt without actually being able to answer our questions or provide quality help. The products were ok, seemingly acceptable for their price range. They just didn't have quite what we were looking for which is ok. They don't offer any variation to their products (fabric, etc.) and what you see is what you get. Kind of surprising but the one benefit of that is delivery time is pretty quick. read more

I will start out by saying that I highly recommend saving yourselves a headache by not walking into this store and doing any type of business with them. If I could give them a ZERO I totally would. My experience was the worst I have ever had in a furniture shopping run . It started out great, where I found a TV stand that I fell in LOVE with and was so excited about. But when they came to deliver it the door was broken, so I refused it and sent it back. My experience from there went downhill and never came back up. I figured I would give this store the benefit of the doubt and allow one more attempt, but when I realized that none of their associates (including online ones) actually cared, I kept having to follow up with them to set a new delivery date. I even expressed my frustration to the store and they had the audacity to change my ship date without telling me in advance, and the young woman with a black mask with what looked like a skeleton and the worthless manager Raj didn't even seem to care about anything I had to say and how frustrated and angry I was. I realized that I was in trouble and needed to cancel ASAP in which I did. Although I should add that I bought a console from World Market and they even contacted me to confirm my delivery date a week prior and were very polite. I'm excited and can't wait to get it! Also, save yourselves some time and go to Living Spaces. It's a drive but you will find an amazing deal and some beautiful items. My couch and chair was delivered today and I could not be happier! Long story short, I will NEVER return to an Ashley store again. read more

Irene assisted me in picking out a power recliner. I gave her a short list of the features I was looking for. Not everything in the online web site is at the store and not everything in the store was online. Irene was patient with me as I went back and forth deciding on which of the final 2 recliners I would buy. I settled on a Warnerton Power Recliner. Irene checked the delivery schedule and she was able to schedule a 3 day delivery to Healdsburg. I give Irene 5 stars for the sales experience. The delivery and setup experience was quite the opposite of the sales experience. 2 guys showed up. They unpacked the recliner in the parking lot. When they brought the recliner and set it up, it was like they were racing to get it done. I pointed out where the recliner should be placed. The recliner came in 2 pieces (the base and the back). The tall delivery guy was putting the back on the base and I said "hey, those 2 wires need to be connected". He completely ignored me, no answer like he was deaf. Sure enough, he snapped the back into place and the other guy said the wires need to be connected. The wires provide power to the headrest. They struggled for a bit but couldn't get the wires connected because they should have been connected before the back was installed on to the base. The tall guy almost took out my big screen TV as he backed up and struggled to get the back off the base. I yelled at him that his butt was right against my big screen TV and again, he didn't respond or care. There was plenty of room to assemble it but they were in a hurry and careless. Their rush actually slowed them down because of the mistake. Then the shorter guy took a picture and they both started to leave. No "is everything ok" or "where would you like the recliner". They left it a few feet away from the wall almost in the middle of the room. I said "don't leave yet. I need to physically inspect the recliner and also sit in it to check the controls, power reclining reclining, and power headrest". After they left, I had to move the heavy power recliner to where it was supposed to be. The delivery and setup experience was one of the worse I've ever experienced. 5 stars for the sales experience and 1 star for the delivery and setup. So hence the combined rating of 2 stars. The manager at that store should follow up with the manager of the delivery service but I will bet that it will be ignored. read more

Went to buy a mattress and frame. We took a looot of time before deciding the mattress to buy. Jana - our sales associate was very patient and pleasant. This rating is purely based on the showroom experience with Jana. Will wait and see how the post purchase goes. read more

BUYER BEWARE!!!!!! DO NOT BUY ANYTHING FROM THIS COMPANY!! I have fought for months to get a refund on a faulty piece of furniture I was told a technician had to come out first before anything could be done. I told them I really didn't want a stranger in my home due to COVID-19 and I am being careful with isolating and social distancing. Raj the Mgr stated that was the only way. So the technician shows up, no business card and a mask covering only his mouth. I asked him to please cover his nose and he stated he couldn't breath if he did so. After waiting two weeks and numerous phone calls itching has Ben resolved. I will be calling the Sonoma County Health Department, the BBB and will be submitting a claim in small claims court. Do yourself a favor and don't purchase from this store. It's been absolutely hell trying to resolve my issue! read more

I read the reviews but since I had a good experience with Ashley's back in 2017 I thought that I would be ok. Boy was I wrong. I will never buy furniture from Ashley's for several reasons: Price: I knew what I wanted when I went to the showroom but I wanted to see it in person. I didn't find the items I wanted but I did find a new dresser and desk. The price in the showroom versus the price online was vastly different. When I inquired about it, the salesperson I was dealing with made a comment about his commission while walking away to talk to the manager about honoring the price online. They honored their price and if I hadn't checked online I would've paid twice as much. Delivery service: when I made my purchase in 6/15/20, the salesperson told me that it would be delivered on 7/7/20. Great! I thought that was fast based on COVID-19 so I was pleasantly surprised. I was told verbally and in writing that I would be getting a call two days before the delivery date to confirm that I would be home. I didn't get a call or text so I called their customer service on 7/6/20 to confirm. The rep I spoke to said that someone had called me 4 times the previous day and that because I hadn't answered it was rescheduled to 7/14/20. I told her that I hadn't gotten any calls and thought that maybe because of the holiday there was some type of issue. I got a text from the following Saturday asking to confirm delivery. I texted them right back and the text response was that I would get a call on Sunday. No call. I reached out again on Monday and the rep told me the same story. That they had reached out to me and I hadn't answered. I told her I got the text and that I could verify online with my cell carrier that I hadn't received any calls. She out me on hold and then came back and told me "well to be honest we canceled your delivery because we have one item that's not at the warehouse yet." She then told me that the desk was on back order and I wouldn't be able to get it until 7/28/20. Are you kidding me? So this whole time I was lied to. They didn't have the item. They lied about calling me. And now they didn't want to deliver they item they had on hand. She then told me she would call the delivery center and see if they could deliver it earlier. Never received a call back or email. Customer Service: After realizing that I was dealing with liars, I decided to cancel my order. I spoke to the sales manager and he said he would get back to me same day. I've been emailing him every day for a week and no response. I finally got my money back. Their online messaging service isn't any better either. I recommend Living Spaces. The prices online are what you pay in store. Delivery service was outstanding and better quality furniture. The recliner I bought from Ashley's 3 years ago is sagging a bit so I will be replacing it sooner than I thought. read more

Terrible customer service. Scheduled home delivery for a TV stand and they brought the wrong item as the salesperson entered incorrect information. Had to drive to the store to cancel order and then reorder correct product. Rescheduled home delivery. Today, waiting around for delivery rather than being out and doing other things, get a call, last minute mind you, that delivery was not going to happen as the item was found damaged and rather than spend time to get another, in same warehouse, they decided to just send delivery crew on their way for other deliveries and it was upon us to reschedule our time to make it convenient for them. Continuing saga... we'll see. read more

Furniture is made with very cheap and thin plywood. Cracks and breaks easily just from sitting down. They offer a "warranty" but the warranty company they partner with ProtectAll will not reimburse you no matter what. They claim my accidental damage is excessive and therefore will not reimburse. Look at the reviews of the warranty provider. https://protectall.pissedconsumer.com/review.html#reviews read more

The customer service here is incredibly incompetent. The manager is rude and shows much disdain, even caught rolling his eyes, as he had had to correct his subordinate multiple times. The salespeople are sharky at best and severely disorganized and incompetent at worst. Honestly, complete idiots. read more

Horrible company. They screwed up my order and gave me the wrong thing then they refused to take it back. Avoid them at all costs. Marie read more

While shopping in Ashley today I was helped by Patrick who was absolutely wonderful. He helped us get the best prices and deals they had to offer and was very friendly and knowledgable. When finalizing our purchase, Raj helped as well and once again, I felt they gave us the best bang for our buck. Unlike when you buy a car, I didn't feel pushed into anything I wasn't sure about and Patrick really helped us find the right items for us. We were able to pick the delivery date and I am very excited to get our new furniture. Honestly, after reading these reviews I am a little nervous about delivery, however, I will post a second review after delivery. That said, 5 stars to customer service in store! read more

Do not buy from here. Customer service is horrible. And nobody at the store picks up the phone.... But the worst part about their couches that I found out too late is that the cushions do not have an inside liner. The cushions are straight stuffing so if you want to wash them you have to pull out all the stuffing one handful at a time put it in a trash bag wash it and then try to get the pillow back to its original shape after. Which is almost impossible!! Soooo lame read more

This review is not about the chair, but more the store practices. We bought a lovely chair from Mike, and so far happy with it. However, the shopping experience was interesting. We went on a Wednesday and saw the chair with a tag of $299 and a notation of "As Is". We called two days later on Friday and ordered the chair for pickup on Saturday. When we went to pay the Chair's tag now stated the price as $329. (It was a new tag as the "As Is" notation was missing). We feel this was very unethical, to change the price after we ordered, and within three days! So we advise you take a picture of the price tag if you are interested in their furniture and need time to think. read more

We purchased several items from them. Received several deliveries all with at least 1 thing broken. Tooks weeks together new items delivered and then poor communication. Avoid Ashley. Go somewhere else for a better experience. read more

I am getting very upset and the fact that when you call the phone number the website gives you, you sit on hold for 10 minutes then get hung up on. Also when you go onto the website and "message" them you don't get a response back ever but saying an agent will be there shortly. It would be great if I knew why my cards was being charged and then refunded multiple times... Anyone have any answers? read more

This is the worst service in the entire world. DO NOT GO HERE. My wife and I ordered a living room set and a bed frame from them, and long story short there are levelers for our new tables that have been on back order for THREE MONTHS. I have had to email the manager of this branch OVER AND OVER just to get ANY sort of update. I have repeatedly asked for them to either discount my purchase/take back pieces that I cannot use/give me levelers off of a floor model etc. and she just said "Sorry, nothing I can do about it." When I was beyond frustrated I tried to reach out to their customer service, but they ignored me or routed me back to the manager. I AM STILL WAITING FOR THE LEVELERS. It has honestly been the WORST shopping experience of my life, and I will NEVER buy anything from them again. I will do WHATEVER I can to warn my friends/family/acquaintances/strangers to NEVER use Ashley again. I am not one to actively criticize businesses, but I am so tired of fighting this every step of the way. DO NOT SHOP HERE. read more

So, it only gets better and better. After not delivering at all the first time, they rescheduled for a week later. This time it all came broken. It was so bad the driver recommended we not accept delivery, so that is what we did. Talked to Ashley, they were apologetic and said they'd redeliver and this time they'd give us some special status which involved inspecting the product before it left the warehouse. So, I guess that's not part of normal practice? Well, judging from what we received, no. So, our 3rd try. Scheduled a window for another week later. Now it's been over 3 weeks since we ordered the chairs to begin with. The morning they are supposed to be delivered we get a message that they apologize, but they don't have the product on hand. So they will have to reschedule for another week later. At that point we just gave up and cancelled the order and asked for a refund. But oh wait, one last indignity. They called us to facilitate the refund. And then put me on hold. In fact, I've written this entire review while on hold, it's been 12 minutes now and still going. And THEY called ME! Never again. Do yourself a favor and stay away from these guys. read more

AVOID AT ALL COSTS!!! been waiting on a couch for 6 months. Supposed to arrive next month but now we are getting the same BS we got in January with no time update now. I feel so taken advantage of and sad. I bought a new condo and was so excited for this couch and now I have to either be at their mercy or continue my search again with the massive inflated prices. COMPLETELY UNETHICAL!!!! read more

I have to say I was impressed with my experience visiting the showroom but it all fell to pieces when I got home. I had gone in looking for a new couch. The girls I spoke with (Alex and Adri) were very friendly and exceptionally helpful. I did mention to them that I might need to amend my order when I got home because of size concerns with the couch I picked out. Not a problem. They gave me a card and told me to contact the store if I needed to make any updates. That's when the problems started. I ended up having to call a total of 5 times, spoke with two managers and three other Ashely representatives. My intention was only to swap out two pieces with one smaller piece. It took two weeks to get a refund and when all was said and done they had canceled my entire order (despite the fact that I painfully explained my request over and over to multiple people.) I think the most frustrating part of this experience (other than having my entire order canceled) was the complete lack of follow up by the managers. After explaining what I had wanted, and being promised a call back on numerous occasions, I had to continue to call. The only thing I received on the other end was confusion and a completely canceled order. Ultimately that cancelation was probably for the best. I completely lost my faith that I would have received what I wanted anyway. Unfortunately the poor handling of this situation has lost Ashely a customer for life. Too bad - the couch seemed really great. read more

Worst experience I've ever had with a store! - Ordered our bed frame and mattress on September 10. We were told everything would be delivered on September 14. Got a call later that day that they made a mistake on our paperwork and the set would actually be delivered on September 21. - Got messages confirming our Sep 14 delivery date, which the store called a "trick". Our set did not come on Sep 14. - At this point, it was so close to our moving date that we asked for the stuff to be delivered to our new apartment on October 2. They said that was fine and we were good to go. - I got a call on Sep 28 that our mattress is on back order now, so our bed frame will actually be here on Oct 6 and the mattress delivery date was TBD. I confirmed that with a representative from the store. - Got a couple of voicemails that my order was coming on Oct 2 and that if I don't respond, it will be rescheduled. - I tried calling several times and couldn't get through to anyone. I finally had to go to the store in person and they gave excuses. They told me the mattress was set to be at the warehouse today (Oct 4) and promised they'd have the bed set to me by Saturday (Oct 9). - Today I got another call that they can't get the bed set to us until next Tuesday, Oct 12. The representative that I talked to said that the store shouldn't have been making so many promises (that they then broke) because they're not the department that actually handles scheduling. ** My husband and I have been sleeping on our old mattress on the floor for almost a month because we broke down the bed frame in anticipation of the Sep 14 delivery. Tldr; This store will make a lot of nice promises, break them, not take responsibility, and ultimately won't deliver. read more

Worst experience buying furniture I've ever had. We had given them a second chance after buying power reclining couches from them 3 years earlier. We were told the couches would last 15 years easy, 3 years later however we needed new ones. We went in for new couches with our financing already set up to save time. However even with that done we still spent over 3 hours dealing with checking out and setting up delivery. Our sales person was a mess, sobbing to my wife about her messed up love life and not being able to find a good man in the area since moving up here. It made things very awkward to be around. During check out, we explained our address needed to be changed because we had moved since we bought our last couches. So our sales person changed our billing address but not our shipping address it turned out. We had our delivery day set for the couches but because we did a separate order for an ottoman it had to be a desperate delivery. When the date for the couches to be delivered came we were scheduled for 10-3 pm. At 12:30 pm the delivery guy called to say he would be arriving in 5-10 minutes. Well, the address was not changed so he could t driver to us. I was told it would take him too far off his route even though we only lived 2 1/2 miles away from our old address and it was only a 5 minute drive. Finally after another 2 hours of trying to call the store (which is impossible because it just re routes to their customer service department) our appointment was rescheduled for the next day with an ETA of 11-4 pm. At around 3:30 I called because I hadn't heard from them yet and I was supposed to get a call 30 minutes prior. I was told my appointment was changed to a 12:30-5:30 window. Thanks for calling me to tell me. At almost 5 pm the couches finally arrived. After delivery and set up we're done I was treated rudely because I didn't tip the delivery guys. Why should I after all the mess ups they had caused?! Three days later, (today) was my appointment for the ottoman to be delivered. I received my phone call the day before telling me that my window was between 1:15 and 5:15 pm. Well, low and behold, at 3:30 I receive a call from the delivery department saying that there was a note by the carrier that I was wanting to reschedule my delivery. I was irate. I explained no way no how was that true. In fact today was the only day I could do a delivery because tomorrow we are leaving for vacation. The rep told me he would contact the carrier to figure out the issue and get back to me shortly. He never did. I'm fact he made it to where my calls went straight to his voicemail after I tried calling 4 times in an hour. I finally got a call at 5pm from a woman in the delivery department that said "unfortunately we were unable to complete your order today so we wanted to reschedule you". What a joke... I told her to tell the store to cancel the order. I will never do business with Ashely furniture ever again. The level of unprofessionalism not only at the sales level but in every department is appalling to me. They don't even seem to care about totally messing up a persons day. The delivery people they hire could care less too as they are paid a flat amount of 150 dollars a day. That was straight from the delivery persons mouth. He also said his route takes him all over the Bay Area. They start in Stockton and go hundreds of miles a day. So taking one small delivery and taking it off the book isn't a big deal to them. Gets their job done faster. The delivery drivers are also only around 18 years old and just as unprofessional as everyone else at the company. My delivery drivers were swearing at one another in Spanish as they worked. There are plenty of other furniture stores in the Bay Area and in sonoma county. There are places with much better prices too that actually care about and want your business. Ashely home stores is out of my life forever now. Shop here and you run the risk of everything that happened to us. read more

This place is garbage! Hands down, the WORST company I have ever dealt with. My husband and I bought a couch (an expensive one) on Feb. 13. We were treated great while we were in the store, then as soon as we left, nothing. We were told 4-6 weeks on delivery AFTER the purchase was made, which was a bit annoying, but at that point we agreed. Then, it was delayed, and delayed, and delayed. Now, almost exactly 4 MONTHS later, they finally got a hold of us and told us they had our couch and set up a delivery date with us. I called to speak to someone in person and was told it was 100% there, in the warehouse, and there would be no more delays. Then, they emailed me a confirmation, AND texted me a confirmation, which I replied to that I acknowledged. I was told they would be here today, June 8, between 12-4pm. I canceled my plans and stayed home all day waiting for them. I had someone come and pick up our old living room furniture because they PROMISED it would be here. And guess what? NO COUCH. I called 4 times, each time was told a different story which the customer service person on the other end made up as they went along. Then my husband called when he got home and was told "oh yes, it's on it's way and will be there soon!" I didn't believe them so I called back to reconfirm (sine now it was nearly 4) and was told NO, there is no delivery scheduled for you today. They ran out of room on the truck and just didn't have time. WTF!! I explained that I took the day off, stayed home, got rid of my furniture and now had nowhere to sit. They just said we can't reschedule you until June 15th. WHAT!!!! I explained that our furniture was gone and they said they would put in a special request to get it sooner and call me back in 2 hours. Of course, NO CALL. When I called back AGAIN, I was told too bad, can't do anything about it. Of course I went a little ballistic, haha, not my usual style, but after 4 months of patiently waiting, I have HAD IT! Turns out I have to make a trip down to the showroom to cancel my order and get a refund. They won't do it over the phone! I AM LIVID. Not sure where or when we'll get a new couch, but for now, we have no furniture. DO NOT DO BUSINESS WITH THIS PLACE. THEY ARE LITERALLY THE WORST COMPANY I HAVE EVER DEALT WITH AND THEY JUST DON'T CARE. read more

1. Deceptive pricing. Large print price; small print "regular" price (whatever that means). If it's 50% off, it means 50% off the "regular" price. 2. Huge delivery fees. Mine was about 10% of my $2500 order for a 40-ish mile delivery. Never mentioned! It's on your receipt. 3. Do your homework. Sales guys know very little about furniture. Most of their stuff is poorly made and will end up in the landfill. 4. Customer service is non existent. Called the store 4 times after seeing they got our address wrong (while looking my drivers license). Rang 50+ times; no answer. Called corporate CS and was on hold 6 separate times (2.3 hrs). Their call back feature goes straight to voicemail. Disgusted so decided to go to the store and cancel. They would not give me a cancellation receipt. Said it would be emailed. Still waiting... AVOID! We hadn't shopped at Ashley since 2009. We won't be back. Shopping local from now on. read more

DO NOT PURCHASE FROM THIS STORE!!! These employees come off as sales scammers. I've been trying to cancel my bed for over month and never got a call back from the manager RAJ. Told customer service 3 times for Raj to call me, and called the store twice and never got a call back. All they seem to want is commission and now I'm stuck paying for the sofa in full when I originally wanted to make monthly payments. read more