We recently decided to shop for a new sectional. We decided to shop Ashley. We were greeted immediately by our salesperson Bobby T. We don't like the hard sell and we advised Bobby what we were there for and that we wanted to look around. He allowed us space while continually checking in with us, answering our questions and making suggestions. We didn't make a purchase that day but promised him if we returned we would ask for him. We returned a couple of weeks later, waited for Bobby to assist us and made the purchase. One of our questions was in regard to negative reviews for Ashley customer service. Bobby suggested that if we had any problems to come back and follow up with him. He would personally handle for us. Dealing with customer service over the phone is most often a nightmare but with Bobby's reassurance we were confident in our choice to purchase at Ashely. If you are furniture shopping and shop Ashely's Stockton location be sure and ask for Bobby T. - you will NOT be disappointed. He's an honest and genuine man. THANK YOU BOBBY T.!! read more

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Terrible investment. I bought this sectional may 2024. Started linting up balls 6 months in!! I shouldve called it out & asked about warranty at that time however i was grieving the loss of my husband and priorities were elsewhere. Now here Iam Sep 2025 and the customer service rep says there is nothing they can do as it is only a 1 year manufacture warranty. The store should have their own warranty and stand behind their product!! This is unacceptable. So now I'm in the market for a new sectional! read more

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What a nightmare. Just don't go to Stockton Ashley. One error after another. 7 trips to get one coffee table and end table which were received damaged. Once you pay it's not easy getting replacements and refunds. read more

Purchased a couch 7/25. When delivered, section was broken. I understood, things happen..... it's currently 9/29 and I still haven't received the rest of the couch I've paid for! They keep scheduling deliveries...then again telling me the new piece is also "broken". I have never experienced this from ANY other furniture stores. Unacceptable that I have to wait 6-7 weeks for a piece of my couch. Will never be buying from Ashely again! read more

A Fantastic Shopping Experience - Thanks to Keith Orgen & Jay Phillips Store Manager! My boyfriend and I stopped by just to browse for a new couch set, with a general idea of what we wanted to purchase in the next month or so. The first person to greet us was Keith Ogren, and luckily for us, he was the one who helped us throughout our entire visit. Keith was incredibly kind, patient, and knowledgeable--walking us through the entire store and pointing out sectionals that matched our style. While there were a few "no's" from me (personal taste!), he made the whole experience enjoyable and stress-free. If I'm not mistaken, we spent about two hours exploring our options, and thanks to Keith's great energy, honesty, and expertise, my boyfriend ended up making a big purchase today instead of waiting! A special shoutout to Jay Phillips, the store manager, who checked in with us to ensure we were having a great experience. He was supportive and kind--but to be honest, Keith had already covered everything! And Jay, I have to mention--my boyfriend swears that Frosty was a gift, but if it were me, I wouldn't have let it go! Overall, the experience was fantastic, the atmosphere was welcoming, and we couldn't be happier with our purchase. We'll definitely be returning soon--Keith, be ready for us! Thank you again! read more

Ashley Store - Frosty - - Furniture Stores Near Me - Stockton, California

DO NOT GO HERE! Spent $8000 in one day and they cancelled half my order without notifying me. When I called in to ask them how much I would have to pay (for the items I did receive) they said told me since I was financed, just to pay part of what the creditor is charging me but I asked them to give me the amount I SHOULD be paying and the woman Sydney or Cindy told me "well do you know how to do math?", "I'm sure you can figure it out with a calculator", "I am refusing to tell you how much you have to pay". So if they can't tell me how much I owe, who can?? Ashley's has the worst customer service and unfortunately we don't have many selections in Stockton. In the future, I'll stop at a thrift store before coming back to this place. read more

Delivery caused damage to my bedroom wall and they refused to address the issue. Staff addressing the issue were not helpful and indirectly accused me of lying. read more

Staff was very helpful and welcoming. They cracked a couple of jokes which made the environment fun and comfortable. Keith was especially kind and helpful! read more

Highly dissatisfied and disappointed regarding our order/delivery! Does not match what was shown in store and was poorly installed. Ashely has refused to resolve this or assist with any resolutions. read more

Ashley Store - Fireplace Insert - Furniture Stores Near Me - Stockton, California

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The service was horrible. We didn't get a hello or greeted when we walked through the door. We were there at the sofa we wanted to order and no one came by to see if we needed help and we sat there for about 20'min. We saw 2 workers that we tried to flag down but they walked away as if they didn't hear us. I ended up ordering online and there was a glitch in their system. I ordered the 5 piece Omaha by Ashley and when I got my email confirmation they said it was the 4 piece. I called customer service and they were no help, I canceled everything. The service is horrible all around!!! If I could give them a 0 I would! read more

I am so beyond upset, I don't even know where to start. We had a wonderful customer service experience. I had my previous sofa set for 20 years, but it was finally time to get a new set. In November 2021, we purchased our new reclining set, and we loved it! Unfortunately, in December 2024, the frame snapped. Thankfully, we had elected to purchase the warranty. After fighting with the warranty for two months, we were authorized a full replacement. Excellent, right? Well, the only problem is that now my set has been discontinued. So, I need to purchase a new couch. Today, I went to Ashley to replace my set. I found a similar one that I like for about the same price, however, the warranty only covers the damaged part. So my options are: 1. Be happy with furniture that doesn't match. 2. Pay up the additional $1,000 for the matching loveseat. 3. Walk away from the refund, losing the credit and purchasing another set from another store that has a better reputation for standing behind their brand. I spent $2,000 on this new set, and only got to enjoy it for 3 years. I am just so angry. The sales people are nice though. read more

I came looking for a bedroom set and was met by a sales associate. And was reassured my delivery would be 9 days later only to receive a call 2 days before that my item wouldn't be delivered for another 10 days. I called and was connected with a rude associate... upon coming in, Karissa and the manager Keneth were great. Listened to my problem and tried to get to the end of it and accommodated to me. read more

Bobby was great! He spent time showing us many different items and explained all the benefits . We have bought many items from Ashley's and we have always been happy, We will be back. read more

We went in and bought a new set of couches about two weeks ago. Upon delivery everything was going fine until the people left and we noticed the couches had two different charging ports and the fabric color was a bit off. We called Ashley and they said a tech needed to come out and verify so they can be replaced . So they did. When I tried to call back and talk to the manager Eileen. The associate took my name and number down, but I never received a call back. Now am left with two mismatched couches that I can't get replaced and one big bill to pay. never again will I do business with Ashley again. read more

Adonis gave us the best customer service. He helped us find the right mattress and bed frame. We never felt rushed nor pressured. He exceeded my expectations and provided us all the info we needed. We enjoyed our first shopping experience at Ashley. Shout out to Ken and Quan for giving us great deals. All great quality furniture! =) read more

Ashley Store - Furniture Stores Near Me - Stockton, California

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I would give a ZERO if I could. First off, the couches went on back order for months! Then they finally get delivered so we move the old couches out, they unwrap them and find out they are the WRONG ONES. So then they are sent back and we have to wait another few months. Then we bought the warranty due to having animals and children. They stated that it covered many forms of damage and we decided to get it because of having the animals and children! Well fast forward and the electronic buttons to recline the seat don't work and the material on one of the cushions is worn down so bad! I called about warranty and it took a while but finally got installed just to find out it's backwards!! So the directions are wrong. They FIGHTING and claiming not to cover the material of the couch when we specially bought the warranty due to having the animals and children! The lady on the phone said I was lying about the damage that is on it and was completely rude. I will never buy from here again. I suggest NOBODY gets their items here. read more

The sales lady said that we would have help loading the chair. Good thing we didn't get anything bigger than a chair because they do NOT help load anything!! Think that a company as big as this would have rules posted for procedures?!?!?! read more

We purchased a sofa sleeper at Ashley Home Store . Maria was very helpful and good on dealing with our purchased.,we bring our kababayan in Ashley trinity Stockton. read more

This is the worst furniture store. Cindy the manager there is awful and has terrible customer service. Got a new bed from their warranty and they never mentioned needing the old one back. Do not shop here!!!! And sadly they have a new "manager" every shift if you read the other reviews. Which means no one actually takes accountability for anything. They horribly communicated to us and took no ownership. Pleeeease don't shop here! You will somehow regret it read more

Now my other couch went out and from doing my own research, I just found out that Ashley Furniture has a recall on these hunks of garbage due to them being a fire hazard!! https://www.cpsc.gov/Recalls/2023/Ashley-Furniture-Industries-Recalls-Party-Time-Power-Loveseats-Sofas-and-Recliners-Due-to-Fire-Hazard I want my money back!!! I've had nothing but problems with these couches since I purchased them and Ashley Furniture does not care about their customer once they have your money, they can care less about repeat business! https://www.consumeraffairs.com/amp/recalls/ashley-furniture-recalls-party-time-power-loveseats-sofas-and-recliners-060923.html https://youtu.be/44BP94_PPw0 Ashley Furniture Trading of Arcadia, Wis., is recalling about 263,000 Party Time Collection loveseats, sofas and recliners sold in the U.S. and Canada. The power loveseats, sofas and recliners' cupholder with LED lighting can overheat, posing a fire hazard. The company says it is aware of six reports of the cupholder with LED lighting overheating, resulting in fire, smoke damage and damaged furniture. No injuries have been reported. This recall involves Signature Design by Ashley Furniture Industries Party Time loveseats, sofas and recliners. The Power Recliners are power reclining faux leather home seating units with power controls and integrated LED lighting and USB charging ports sold in black and white. read more

NEVER EVER NEVER EVER NEVER EVER NEVER EVER NEVER EVER NEVER EVER NEVER EVER NEVER EVER NEVER EVER NEVER EVER NEVER EVER EVER NEVER EVER NEVER EVER NEVER EVER NEVER EVER NEVER EVER EVER NEVER EVER NEVER EVER NEVER EVER NEVER EVER NEVER EVER purchase from Ashley's! Everyone at this location are sharks and will do anything for a sale, even if it means lying about delivery times. We ordered two couches back in January 2021 with a delivery date of February 28th. They weren't delivered so I called customer service only to find out they were back ordered until March. This happened EVERY MONTH that I called and they barely were delivered on May 22nd. I did not appreciate that I had to reach our every time and that they couldn't even email me about estimated delivery times. read more

I wondered Ashley had low ratings. I purchased a set of sofas.just got my sofas today after 6months they kept changing pick up date.got home unwrapped my sofas.broken from the base.I called customer service to exchange or give me a full refund not wanting to wait another 6months to replace a broken sofa.they say they can't help me because I picked it up and they didn't deliver it.nxt time I'm buying at Costco. read more

Ashley Store - Broken corner base - Furniture Stores Near Me - Stockton, California

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My wife and I went in on April 2, 2021 to buy a sofa. When we first walked in, we were immediately met by a store employee named Rick. He told us if we needed anything to ask him, and he informed us of their 50% sale that was going on that weekend. Afterwards, my wife and I began looking around the store for our sofa. Rick kept popping up out of everywhere constantly asking if we needed help. It almost felt as if we were being spied on to make we didn't steal anything. The funny thing is when it came time to make our purchase Rick was gone. Nowhere to be found. I had to now hunt down an employee. Finally, I found the manager talking with an employee named Victoria. Victoria was helpful, and we purchased our sofa. She told us that we should get a call to set up a delivery date. The earliest it would be delivered would be between April 28th to May 2nd. We were ok with that since we got a great deal. The problem began when Victoria worked us after purchasing that their delivery people are known for forcing people to sign paperwork that everything is ok, without even having built anything. What? Why would you keep using thugs to deliver your furniture and make your customers uncomfortable? Then she told us, again after paying, that they have a no refund policy. She gave us our paperwork and a card with a number to reach her should we have questions. As I write this review, it's April 28, and we haven't received any call concerning when our sofa would be delivered. I called her up, only to find out our delivery is now expected to be May 21st or 22nd. They didn't even bother to call to let us know of these changes. Victoria stated the only she could do is have us come in and pick out another sofa that might be available sooner or she could refund us the $99 delivery charge. I told her a I want the delivery fee refunded. She then stated well, if I can get it delivered it to you sooner can we keep the delivery fee. No, you breached the contract. I want my delivery fee returned. This company is nothing but con artist who use thugs to deliver your furniture. Don't buy from here because they don't have a clue what customer service means. I've had better customer service at mom and pop shops then this highly known retail shop. It's pathetic what their definition of customer service truly is. read more

Ashley Store - Furniture Stores Near Me - Stockton, California

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Salesperson Jennicka Parker is wonderful!!! She diligently worked with me to find just the right furniture over 3 visits, as I wasn't sure about exactly what I wanted. She did not pressure me to make a purchase. She remembered me over the course of 2 months. When I was finally ready to purchase, she was quick and efficient and very polite. I highly recommend her. read more

"Great PriceGreat price delivered per schedule. One star off for paperwork snafu which resulted in return trip to store. Ordinarily no big deal, but I'm 2.5 weeks post open heart surgery.." My exact review left on Ashley's website which they refused to publish because I mentioned customer service issue. Thus 3 stars. read more

Bobby was wonderful. He has the best customer service in the store. He went above and beyond and beyond to help me find what I needed. He was patient with me as I was undecided. He answered all my questions. I will definitely be returning to this store. He promised to keep my couch warm until I purchase it in a few months. Thank you Bobby. From: Billie read more

Bought this set back in a AUGUST 2020, said will be delivered Oct. Got another call will be in November. Now just got notified that it will be March of 2021. Back at the store now trying to straighten things out. Nothing they can do.. said customer service.. was told that what we purchased is not in stock. Why sell what you dont have or cant deliver? Writing this review as im sitting in the store waiting for answers.. Update: they made good on their end.. we ended up choosing another set, and the wait began, again.. we got it delivered after 1 month, but the main sofa was damage. Called customer service immediately after delivery and was told they will repair it. I told them i do not want it repaired, i purchased a new sofa and wanted a new sofa. After some back and forth dialogue, they agreed to replace the damage sofa. So we waited again.. today as of april 15th. The new sofa was delivered and replaced. All happy now, but after about 8 months. Whew!, didn't know that it would take this long just to get a set of sofa. read more

Ashley Store - Furniture Stores Near Me - Stockton, California

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Alma was a delight! She was very efficient and helpful. We found the two items we were looking for to complete our furniture shopping journey for our new house . Alma made sure we were able to capitalize on All the discounts available to us Today. YES we would recommend ASHLEY HOMESTORE and ALMA as a Genuine Customer Service Representative aka Sales Associate. read more

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Thank you Erick, at he Trinity Parkway store in Stockton. You made my 1st Ashley experience so awesome. Had a little issue & Erick went over & above to make my sofa chaise purchase the best and cared about his customer. See you in a couple of months for my next purchase. read more

Ashley Store - Sofa Chaise - Furniture Stores Near Me - Stockton, California

I give Ashley Furniture Home Store star rating number 1. Very terrible customer service. I bought this recliner a about to 2 years ago. Pay the Recliner about 299 plus I paid additional 50 Bucks for the Warranty. When I paid for the Warranty one of the Sales person told me the Warranty will cover cracks. So when I called them to repair they told me the Warranty will not cover because is crack. Sales Person are bunch liars and con artists. read more

Ashley Store - Recliner - Furniture Stores Near Me - Stockton, California

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Maria C is was so helpful and kind She took her time to show me many many pieces of furniture. I would definitely recommend coming back to to ashley furniture and asking for Maria C Please give her a raise :) read more

Today I purchased a table and rug at Trinity Parkway Ashley HomeStore. Adonis was truly exceptional in his ability to provide both informative and friendly assistance. His knowledge and approachability made the whole experience enjoyable. I highly recommend his services to anyone in need of guidance. read more

Thank you "Bobby" you helped me during the 2023 holidays to find our new living room set. is was an amazing day today to walk in to checkout for a new Full size bedroom set it was a pleasure that I can explain to you my situation in my home and you were there not to judge, but just to give me a guiding light of what I can find in my price range. Thank you again for everything that you've done like I said, "it's always like a pleasure walking into Ashley Furniture here in Stockton. It's like walking into my mom and dad's home.!" thank you! Olivia V Sanchez I'm just ready foe some Football read more

Was encouraged by a store manager, Derek to go ahead and purchase our bedroom set that day and was told to come back a couple days later for a special sale and that he would adjust the sales price after the fact. The queen of two approximately $700 off of the purchase price We went back for the sale and he said oh I can't do that after all and but I can give you $100 off and then never even received $100 credit either don't trust the main store manager Derrick . read more

Removing a couple of stars because furniture delivery was slated for today between 1-5 pm. We received an automated message saying delivery would be in 30 minutes (this was at 10:30 am) meaning delivery would now be at 11 am -- hardly any notice. Well, 11 comes and we get another automated message saying delivery would be 30 minutes from them (11:30 am now). Mom called the store to see what was happening and why the change of time. No one picked up. Phone call was returned hours later saying it must have been a glitch in the system and delivery time is still between 1-5 pm. Nope. The furniture came at 11:45 am. Good thing we were here. Not too happy about that but at least it worked out... read more

My mothers friend bought a chair and it's been months and he cannot get it repaired correctly because they contract out for service. They've tried several times to fix is electrical problem but it is instead getting progressively worse. read more

Holy cannoli - the best furniture buying experience I've ever had at Ashley Furniture / Trinity Rd in Stockton. Not only is the furniture selection great the sales staff were the best period. From the moment we walked in we were attended by the kindest sales associate Mohamed Iqbal who walked us through the store and as my questions never ceased his awesome sales manager Kenneth patiently helped. The cherry on the cake was the customer service representative Ashley Moore who made it as smooth as a search and sale can go. The sun was shining on us the moment we walked through the doors. I encourage anyone looking for good quality furniture and the best sales support to visit Ashley's on Trinity Rd in Stockton. read more

I HATE writing bad reviews but this Ashley Furniture store is doing some shady stuff. I went in and purchased a recliner and after I got home and did some more research I found that the price was $600 cheaper for the same recliner on Amazon sold by Ashley Furniture. So since it says they will price matched I gave my salesperson a call. I was told Ashley only price matches brick and mortar stores not online stores (didn't see this disclaimer anywhere but whatever). So I told them it was SOLD BY ASHLEY on Amazon for $600 cheaper and I confirmed with their manager that they would not even be able to price match their own price! WHAT? OK then refund me and I will buy on amazon! Seems lame (I really wanted the salesperson to get a commission but $600 savings is a BIG savings!). So They assured me they refunded my order I had just placed and it would take 5-7 days for refund to process....FAST FORWARD 10 days later and still no refund and now I have to pay interest on the purchase to my credit card company. I called the store and was told that it was processed but it was "Up to corporate office to approve". UMMMM no that is not how a refund works. You click refund and it takes a few days to post back to your account but I digress. They then told me the order in their system says VOIDED. I said correct but you haven't clicked the REFUND button I bet.....silence...."please hold"......They get back on line and ASSURE ME that my case has been escalated and it will go to corporate for approval. MINUTES LATER I get an email from corporate saying "We just received notification that you requested a refund and we are applying refund now. Please wait 5-7 business days to reflect on your account". I checked my statement and sure enough there is the pending refund (WITHIN MINUTES!). Then I got a call from Ashley stating that my refund has been processed. I called her out. I told her...no it is not complete...it JUST started and will take ANOTHER 5-7 days because you guys did NOT click REFUND the day I asked. I asked if she would just ADMIT that they messed up...it was so clear...she refused to admit it because she knew I was out of pocket on finance charges. I again asked her to just admit her mistake! We are all human after all and if they cant admit when they are wrong them I will have to write about my experience warning others. Still nope! I honestly feel they were PURPOSELY delaying the refund because in a few more days it would have past the refund window and they would have kept all my money ($1965 to be exact!). This is shady. I will NEVER ever recommend this business to anyone. read more

We had a wonderful working with sales advisor Maria C and manager Kenneth. They made the process of pick item easy. We got a great deal working with them. Awesome customer service with Ashley Homestore in Stockton. read more

Almost 2 months ago I received a rug from the Ashley store in Stockton and immediately called when I noticed the package was torn and had dirt inside of it as it was a white rug. Call customer service. They stated that they were making a claim. I had no idea what their policy was. Come to find out. I needed to have returned the rug to the store within 48 hours. They didn't tell me that I could have just done that now. At this point they are not willing to do anything. They're not willing to refund my money back or even send me another rug. I will never purchase anything at Ashley ever again or set foot in any of their stores as they were rude because I only wanted to purchase a rug on that particular day. Only had one sales person that was willing to ring me up because it was just for a rug. I suggest anyone who has thought about purchasing something from an Ashley store don't do it!! read more

Ashley Store - Rug was received dirty due to torn package - Furniture Stores Near Me - Stockton, California