So... where to start... First my salesman, Willie Foreman was amazing. Personable, patient, informative... eventually finding me the perfect future desk so that I can start working from home. Quick, easy, affordable, whole nine. If nothing else would have happened then it would have been the perfect shopping experience. But life sometimes happens. I get an email Monday, July 30th about confirming my delivery date and I immediately confirm it... then I was notified that it couldn't be that day. So I immediately did what my confirmation email said and emailed confirmation@ashleyhc.com I received a response the same day. Still great experience. However, the email response said that I would need to call to change the delivery. (If you can't change the delivery by email then you shouldn't put that information in the confirmation email address) It was too late to call so I called the next day. The person that originally answered said she couldn't do it so she transferred me. I was warmly greeted and she immediately got to work setting my new delivery date. I asked for Thursday but she said that it wasn't available but suggested I do it on Friday. I moved some of my previous obligations around and waited for my confirmation email. Up until this point, everything was perfectly handled and normal... but then everything changed on Thursday. I never received my confirmation email. After I got home, I called the same number as before and the person was great to talk to and quite bubbly. She told me, unfortunately, that my delivery had never been scheduled and that I would be transferred to customer support. Now... I understand mistakes happen. I understand that if I had kept my previous appointment this never would have happened. That said, I asked her to please make sure that it got here on Friday because I did move things around and needed the desk. She put me on hold while she talked to the delivery department. This is when it hit the fan.... when you're told "no" or "there's nothing we CAN do".... that doesn't compute. She didn't offer anything but an empty apology on how she "can't" do anything. I asked why she wasn't willing to fix my problem and she didn't understand the difference between can't and won't. I asked to speak to a supervisor... I go on hold. She comes back and offers a callback and I said I would wait. ~5 min later she comes back and says her supervisor said that there's nothing that they "can" do... once again... the proper response is won't. I said I would continue to hold for the supervisor. Enter Rob "I don't give out my last name", Customer Support Supervisor. I asked if he was caught up and frustratingly ask why they were unwilling to help with my problem. He says he "can't"... Please train representatives to never say "no" and "can't"... it's really frustrating to people that can and are willing to think outside the box of how to solve problems and diffuse situations. I offer 2 solutions: third party trucking and discount. He offers half of my delivery charge... another slap in the face. He was unwilling to solve my problem or help diffuse the call. Now that I've had time to think and calm down and reschedule my delivery and reschedule my life to accept the delivery, I took the 30 minutes out of my day to write this. Based on your company's unwillingness to help customers when your company's employees make a mistake, I will not be shopping there again... which is a shame because I really liked my salesman and I need a few more pieces of furniture. So thankfully I saved this because my comment was now deleted on the Facebook page.... and I have some updates. I rescheduled the delivery to Monday the 6th. I get an email to confirm the delivery on August third and I confirm the delivery. Saturday night I get a phone call at 9:04pm saying that my order could not be filled because it was a discontinued item. She left a message with the details. Monday a woman calls me to tell me again that the item was discontinued. And asked what I wanted to do. I said that the desk I wanted is sitting in the store that I could go pick it up from there and be done with the ordeal. She said she would call the store and see if that was ok and call me back in a couple of hours. Guess what? No call back. I call the store and ask to speak to Willie and he was off. While at work that day I go on the Ashley website and there's my desk for purchase... definitely not discontinued and was available for delivery in my area. I take off work early the next day and go up to the store. It was been 3 weeks since I purchased the desk as it is now August 7th 1/2 Desk was delivered the 15th and was 2 hours late. The story is much longer than what's in here and I finally just canceled the order and found the exact same desk on another website and will be delivered in 4 days. read more

I purchased a sectional in January, was told I would have it 3 weeks after February 10th, then was told the 19th and now sometime in march, they are not sure when. I wish I had seen all this review, I would never have. read more

Even worse. Ashley's wanted me to send an email with information, and Ashley's has just ignored it. Please do NOT purchase furniture from Ashley's. read more

Ordered some seating last year - was delivered in December. It has developed some issues that should 100% be covered under manufacturer warranty. I filed a complaint for a faulty frame and upholstery on furniture I purchased and have had in my home 7 months on 2 pieces and 4 months on a third piece. The customer care team contacted me to let me know they would have the frame repaired but that they do not cover any upholstery for any reason. Further, they sold me an extended warranty on the furniture and lead me to believe it was a no questions asked, we'll replace the whole thing for any reason. It turns out that coverage is through a 3rd party and they determine if the product is covered or not. I spoke to the initial representative who was less than useless, just reading a script for why she can't help me. I asked for a manager, who she pushed back on connecting me to. The manager, Bridgett (she would not give me an ID number, last name/initial) behaved in the same way. When I asked who her boss was, she refused to tell me, claiming she was the highest possible authority in the customer service area. After trying to explain that their definition of "normal wear and tear" is so broad as to exclude any possibility that they might have produced a bad batch of product and realizing she wasn't going to do anything to help me (she refused to put me in contact with anyone else at the company) I hung up and googled the corporate offices. Their automated system is essentially a feedback loop, trying to send me back to the same people. I've done business with Ashley several times and have not had this kind of issue, though their delivery service is garbage as well - nothing ever arrives anywhere close to when they quote you. Buyer beware - they do not stand behind their products once its in your home. read more

UPDATE: my furniture never came. They scheduled a delivery and no one showed up then they told me it was never coming and that they would refund my money. I am standing in the store 45 days later trying to get my money back and they are making me wait in line. So basically they will take your money and never give you the furniture and then refuse to refund your money. ASHLEY SUCKS!!!!! UPDATE: Now 3 months later and still no refund! I met another customer in the store today with the same issue and we are meeting this weekend to sit outside and warn all potential Ashley suckers. SUCK IT ASHLEY! Bought some furniture today and the sales rep was great! He made it easy and seamless! I feel like the value and quality is really good as well. Thanks Ashley!! I will be back to buy more soon! read more

Do not buy from here... they are liars and tell you it will be a 4-6 week delivery. Well it's been 9 weeks and every time I ask for an update the delivery date gets pushed another 2-3 weeks. Save your money and time read more

I DO NOT RECOMMEND THIS STORE! I started this experience from hell by purchasing the couch six weeks in advance. They delivered half a couch six weeks later. Over the course of another 6 weeks they made up lies and denied my wishes to return the (half) couch. I had to text my sales boy every week to remind him half of it was missing. He supposedly checked in on the progress, but never got back to me on the delivery date. Eventually he started to ignore my texts, and I had to drive out of my way to go to the store location to get answers (they do not answer the phones lines). He was supposed to start a transfer process from another warehouse location for the remaining half of my couch, he lied bout that too. There was no transfer initiated. I found this out after a week of him "checking up on it". The store manager "magically" found the missing half, but they canceled the delivery an hour before it was supposed to be delivered. After six weeks I canceled my order and returned half the couch. The store manager was supposed to cancel my whole order, I found out he did not when I did not get my money back. I had to call corporate 3 times and report the transaction as fraud to my bank to eventually get my money back a month after returning half the couch. This is the biggest scam of a company. Unless you have the time and energy do to the job of the employees, as they can't seem to figure it out themselves, I would not recommend buying from them. Not one person apologized for their lies and they even tried to guilt me into not returning it. read more

Terrible experience. I put a bedroom set on layaway and decided to cancel. You have to cancel at the store you bought the furniture from, The store manager Christian can process the cancelation but refuses to do it. He keeps telling me that Rebecca is not available and she has to action the cancelation when he can do it himself. Horrible customer service, horrible management. He's at the store and when I went in person to do the cancelation no other customers were around so he had plenty of time to take care of it. I called this am again, my cancelation is still not done and he still refuses to do it. I don't want your furniture I don't and will never do business with these people. They are also overpriced and be ware once you walk in the store even if you tell them you want to leave they try to pressure you to stay. Don't give then your phone number because they will not STOP calling. However, when you need the manager to cancel an order all of a sudden he can't! Or is to lazy to do it. read more

Would give 0 if available. I visited Ashley Furniture store recently. I found items I was interested in and came home to measure. Called the store to order the items. They emailed an invoice that I paid. Furniture arrived and the quality is not the same as I saw in the store. Some of the drawers are difficult to open and close. Called today to return the items and was told that the pieces cannot be returned. No where in the invoice or discussions with salesperson Felix was this major information about returns discussed! I would never have ordered furniture that cannot be returned for a refund! I have tried to call the manager there to discuss. He is always "with a customer" and will call back. No call back. DO NOT buy anything from this company especially over the phone. They do not tell you or send information that the items you order cannot be returned. All decent furniture store have a window time for returns. I called the next day after delivery. read more

I ordered a sofa from Ashley's furniture. I paid with a check, (Big Mistake with this company). I found two of the sofas I was really looking for the following day and went ahead and ordered them from another store. I called to cancel my order and the order was cancelled. That was good, but I have called 3 times and was told my refund would come as a check. I cancelled my order the end of August and now 5 weeks later I still do not have my refund that I have been told two times was on its way and should be there September 21, 2021. I called today 9/29/21 and was told by a very kind salesperson named Nicole, that I had been issued a store credit instead of mailed a check. I was relieved to clear up the mistake, but it is still 3 more weeks before my refund check will arrive!! I am very upset with the lack of professional accounting and accountability of this company. I'm praying the almost $900 check will arrive in 3 weeks. Thank you Nicole for your help. Please proceed with caution when purchasing from Ashley's home store. I'm not a happy but a very frustrated customer. If I had been told it was a store credit I might have fished my shopping for furniture there. I will not shop at Ashley's furniture again. read more

Absolutely the worst furniture store I've ever purchased from. We will never ever buy from this store again. We bought a bedroom set for my son and was told it would be delivered ASAP. After chasing them for a few weeks, we get a delivery date and they bring the wrong furniture. Just know that customer service is none existent with this company. You will not be able to get a hold of any managers because they don't have any on the phone. Get ready to get hung up on. Save your money and do not give business to companies that don't value your business As a matter of fact I called the Sugar Land store many times and the incompetent manager is in hiding she's never available to answer or return phone calls. We will be getting a refund and will not pay a dime for your restocking fee. This is a fraudulent company and I will be sure to let everyone I know to not purchase anything from Ashley. read more

Our experience in-store was great (which is why this is 2 stars instead of 1). Our delivery experience was absolutely, unacceptably terrible. It is detailed below if you care to understand why this is a two-star review. We purchased a bedroom set, which included a king bed. The delivery occurred one week later. The delivery guys told us that they were only given a headboard and footboard for the bed, but no rails; we would have to call support to see when the rails would be delivered. I called and the support tech told me the rails were scheduled to arrive a few days later. The next day, I get a text to confirm a delivery date that is *one week* later, not a few days. I call support to find out why the delivery date was pushed and to confirm that the delivery date would not be pushed again. One week later (on delivery day), I hear absolutely nothing and no delivery truck arrives. I call support the next day and find out that the bed rails aren't supposed to arrive for another two weeks. As a side note, having to call Ashley support for anything is equally hellish. You are guaranteed to be on hold for a minimum of 8 minutes, and 2/3 of the time the call just disconnects around the 10 minute mark without anybody picking up. This was my consistent experience the three times that I've had to call them throughout this delivery process (for a grand total of being on hold for greater than one hour across all attempted phone calls and disconnecting 7 times). read more

Update. No refund yet. Lastest email from the Manager Another ER ticket was placed yesterday ticket #454273 to have armless chair brought back in system so refund can be completed.  The warehouse has 48 hours to complete request so store can process refund.  Someone will inform you once it has been completed.   6 week and they are ssying a chair has to put back in inventory. It was never taken out of invetory or delivered. These folks have more excuses than Carter has liver pills read more

Order furniture to be delivered for Saturday 2/3/18. We called to that Saturday to see what our time frame was, we were told that it wasn't going to happen that day.EVEN THO THAT IS WHAT WE HAD SIGNED AND PAID FOR! They call us LAAAAATER that evening telling us it's coming Wednesday 2/7/18 (as if we don't have to go back to work) Called ALL day Sunday to see if there is anything we can do for Sunday, but Eddie,Lisa,Tim aren't able to anything EVEN with their manager title. They DON'T return calls and ohhhhhh boy do like to keep you on hold. I usually am very cool calm and collective with these sorts of things, but they drop the ball over and over and over again don't seem to care about the customer AFTER they got their money. I recommended if you decide to buy from this location, just to pick it up for yourself. read more

Update: I'm still dealing with this it's been about two or three months, and they are not even taking responsibility for it. I sure wouldn't want anyone else to go through all this mess just for a mattress base. I went to Ashley furniture store in sugar land Texas. We purchased a bed and a 2 twin size base for our king size bed. Whenever we were buying it we were told it will come with a connector that will sync the two bases together when it goes up. When I received it the base it didn't have a connector so the people that delivered it called and they said no worries we will order another base with the cable and we can just keep the base we received and wait for it. When we received the bases the 2nd time it still didn't have the cable. So I called back and the girl that sold me said I'm sorry I didn't know this was supposed to come without connector. There's nothing we can do about that. If I knew it didn't come with it I would have never bought it in the first place. Ashley furniture wouldn't refund my money nor send me the cable. I called the manager at the store someone Named William claimed to be the manager said we chose the bases and because it's "inexpensive" base it doesn't come with it. I told him your employee told us it does, how was I suppose to know what the base comes with.I didn't even pick it my self sales representative Amanda is the one that said this will be the best base and it comes with syncing cable. If I'm being told it comes with it then I would expect for the base to come with what I was told. I'm not going to spend another dime after being lied to. When I was telling them about my situation I could hear the sales person laughing in the back about my problem.When I call and ask for manager they put me on hold and I have screen shots of how long I just waiting for the manager to pick up. They basically wait for me to hang up. This is very disrespectful. I need someone above manager of that store to contact me ASAP. I didn't spend so much to get this horrible experience. It's been a month now of me trying to get someone to do something still haven't gotten any help. read more

Ashley Store - Furniture Stores Near Me - Sugar Land, Texas

Three months after my purchase and I am still waiting for delivery. Apparently, the Sugar Land store has no control over the warehouse and is powerless to do anything to help me either receive my purchase or refund me my complete purchase. It is a good thing I am not working right now because I would been fired for taking off work every time delivery has been scheduled then cancelled by the warehouse. read more

Y'all!! Another update! This freaking place is unbelievable! THEY CALLED ME and said the rest of your furniture is in and the only time we can deliver is on a Wednesday afternoon in the middle of the day. I took off work, AGAIN.... I called and confirmed the night before that everything was on the truck. " yes ma'am, everything is already on the truck and loaded".... when the movers got there, guess what.... I AM STILL MISSING ITEMS! WTF 4th time taking off of work! I'm done! Spend you hard earned money somewhere else! This is the WORST process I have ever come into contact with! Oh, and I sent my reply to the feedback address as well. As you guessed, no reply there either ‍‍‍ read more

To the powers that be at Ashley furniture and any prospective buyer... beware! We just left the store located in Sugarland Texas and we were flabbergasted at the treatment. After speaking to the salesman, we were assured that they would price match and beat the price by at least ten percent. Well, unfortunately, the sales manager, a sniveling person named Bernie, stepped in told us that if we found a better price, we should go there. We mentioned that we were ready to pay cash and he then said... and I quote,"we're a multi million dollar company, do you really think we care about fees?" I could not believe what I heard. When we asked to speak to someone above him, he actually told us that he ,"was the man to make the decision" and after turning around to walk out, he passive aggressively said, " and remember that I'm the sleep doctor and I make the decision". WOW! If Ashley furniture is allowing people like Bernie to make decisions for the company, I feel bad for their future. To think that a person like Bernie would treat someone he doesn't even know with such disdain? As a young burgeoning couple on the verge of spending thousands upon thousands of dollars on furniture, I suppose Ashleys furniture feels that that they can allow people like Bernie to make money for their competitors. STAY AWAY FROM ASHLEY FURNITURE! What a ripoff read more

This place will rip you off. They conned us into getting a warranty on something that we could use and will not refund the warranty. We also have been getting false charges on our account. They took forever delivering our purchase. They won't answer their phone and when they finally do, we get the run around till we give up. Buyer beware!!!! read more

Never shopping here again! Do yourself a favor and buy your furniture somewhere else!! I ordered patio furniture 3 months ago and have yet to receive it, although I was assured I would get it 3 weeks after it was purchased. There was a day about a month ago that I had to take off of work because there was a "scheduled delivery" in which no one showed up. I had to call to inquire why our furniture was not delivered and it turns out it was on back order for another month, but no one bothered to communicate this to me. For this mistake I was told that I would be issued a $149 refund for the delivery fee, however after three attempts to call and notify them that it has not shown up on my CC statement, I am convinced that the refund is in fact a lie. When my furniture was delivered on the second delivery date, my order was only partially delivered. I was informed by the delivery guys at the time of the delivery that one of our chairs was still on back order. This has turned into such a joke. No curtesy from this company, no follow through, and it's nearly impossible to get anyone on the phone to discuss issues. They still owe me $149 but will not give it to me. What a terrible experience. read more

The worst experience ever the sales person Curtis lied to us about everything and said everything was in stock now my daughter doesn't even have a bed to lay on will not be here until the latter part of March they are ConMan and I am calling the BBB and consumer affairs this is stressful and my daughter is still sleeping on the floor I am waiting on 10 items on back order unbelievable customer beware ConMan liars thieves read more

I wish I had listened to the negative reviews. We spent several thousand dollars for furniture we were told was in stock. The furniture was delayed and then almost every piece was damaged. It has been a month of constant calls and promises and we still have unusable items. They don't return calls and only frequently answer their phones. Stay away. read more

We purchased a new bed from the Sugar Land location. Our salesman, Felix, was wonderful to deal with during the purchase, but the everything after that during delivery and customer service was terrible. Our bed arrived with a badly damaged headboard, so we needed to reschedule delivery of another one. Spoke to customer service, who told me they would call me the next day to schedule a new delivery time. Well, they never called me. What they did do, was send us an email with a delivery window that was totally unacceptable for us. When we called them to complain and schedule a better delivery window, the lady on the phone was not willing to work with us, at all. Not very apologetic, and was just very matter of fact, like that's just the way it is, and there wasn't anything she could do. Didn't offer us anything for or inconvenience, or willing to work with us in anyway. We just had to sit there and take it. If it wasn't for the 10% restocking fee (another "screw you" to the customer) we would just cancel the entire order. But, they definitely won't be getting our money again, because will never come back to shop at Ashley Furniture. We will actually be in the market soon for new living room furniture and a dining room set, but we will be getting that somewhere else. 0/10 Would not recommend. read more

Customer service is bad, they delivered part of my order and on delivery I was informed that the rest was back ordered , If I was informed about that I would have made them complete the order before delivering it as its hard to take time off. The claim that the records show that they did inform me and then said that they only knew about the backorder one day before delivery. I requested to cancel the order but they refused as it was more than 48 hours after purchase even if it was not delivered Ashley see you in court read more

Ashley Store - This was my hold time (add 10 more minutes at least) then I talked to the shameless customer service - Furniture Stores Near Me - Sugar Land, Texas

DO NOT SHOP HERE! I definitely understand the COVID situation, I've been waiting for my furniture that I ordered June 27th. The salesman that took care of me told me no more than 3-4 weeks. I called and they told me the run around, everything is not ready, we'll give you a call, email, message, and nothing. After the 4th week, we find out if we want to cancel we have to pay the cancellation fee. Which the salesman disclosed we did not have to in case we changed our minds. Their websites also doesn't give us any information on our furniture! Very disappointing, will not shop here and will not recommend this place. read more

I will never in my life shop here again. We purchased close to $30,000 worth of furniture from here. Being ensured that we would be taken care of by this business and it was quite the contrary. Our purchase was made back in April and we still have not received our nightstands that we purchased with our bed set. Our salespersons Claire and Akon assured me that I could reach out to them for assistance and I reached out right after the order to clarify things and no response. We received a notification that our nightstands would be here by July 8th from the delivery department and nothing arrived. Then received another for July 28th and nothing has arrived. So I've been calling them since early July about this particular order. This doesn't include our wobbly dresser we received or our bed frame that doesn't stay in place. Customer service blamed the salesperson and offered me a $50 compensation for the inconvenience but that's just not going to do it for me. I've spent way too much money here for no one to have a answer to where my stuff is or think that $50 will buy me off. Spoke with nick the customer service manager and his offer to resolve the matter was to "put it at the front of the line" still with no answer to where our nightstands are and a $95 compensation for my $995 nightstands that still haven't arrived. Had no energy to make this experience any better. Needless to say we will not be back. read more

I appreciate the call I got from the escalation team but apparently it didn't do anything. Last week I spoke with Linda and she was trying to get my my last pieces last week so to my knowledge my delivery was there waiting for me. My delivery was supposed to be today and I just got a phone call that it is again on delay! This is completely ridiculous! Ashley Furniture is a big let down and I would NEVER recommend ANYONE to purchase from them! They will never have my business again. To top it off they were only offering me a 10% discount for my troubles. Not worth waiting over two months and taking time off work the amount of times I had to take off of work for these incompetent people! read more

I made the mistake of giving Ashley a second chance. Warning if you don't want to be disappointed or given lip service, go somewhere else. On May 23rd I went to the store and was greeted by a nice gentleman who assisted me in looking for a sofa and love seat. He was very pleasant and took his time as my wife and I looked at several of the different sets. We decided on the ones we wanted and the salesman began working up his paperwork. He then went over options such as warranty for spills or stains. Everything was going good until I said. "When can it be delivered". The response. Well the thing is this model is currently out of stock. So you don't have any? Right. So why is it on the show room floor? Well they have to make them. I told him. You could at least have a sign that says out of stock. Without knowing when I could get the furniture I told him to go ahead and cancel the order. But he says. Hold on let me talk to my manager. After about 15 minutes. The gentleman comes back and says great news. We can have the furniture delivered on June 9th. I said how is that possible? If you don't have it. He says my manager talked to the warehouse and they are putting a rush on it. Ok, so I take him for his word. They are in the furniture business, he must know what he's talking about. I accept and we finish our transaction and I walk out with a happy wife..... June 9th no furniture. I was able to get a hold of the salesman and he said. Sorry it will be June 12th. We wait until the 12th. On that day I get a email that the delivery date is now June 19th. On the 19th. No furniture. So I try to get in contact with the salesman. No luck. I call the store. 713-221-4040. No answer. Called several times. No answer. Just the automated answer that says to hold. After 8 minutes it hangs up (I did this several times). Looked at the ashley reviews. And others had the same problem. No answer) on June 22 I get a call from the delivery dispatch that tells me my furniture will deliver on June 26th. I asked the nice lady if she could guarantee that. With a reply, sorry. No I can't. On June 25th I get an email that my furniture will not deliver until July 3rd. I just expected to be let down again at this point. The morning of July 3rd I get a phone call from the delivery dispatcher. Yes!! I thought. They are actually calling to let me they are on their way. The person on the phone tells me they can't deliver the furniture until July 7th. Thanks. Finally. It showed up. July 7th. The delivery person has me sign the paper work and asks "how long were you waiting for this" I tell him I was given about 5 different dates. He says. Yeah that's about right. ??? One of my issues with this. Is the initial store visit. If the manager of the store is actually telling his sales team dates to expect deliveries. And to tell the customer what they need to, to make the sale. If any of those sales people become supervisors or managers. They are going to follow what they were taught or observed from their current manager and continue this poor leadership technique. And Ashley, hire someone to answer your phone at the store. I have no desire in buying from Ashley in the future. read more

If I could give this place -5 stars I would. Disappointment is a complete understatement. This place SUCKS!!! DO NOT SHOP HERE. Customer service suck, no one cares about you. They want to help you until they get your money then they kick you to the side and basically tell you to deal with their mess up on your own. Ordered a table with 6 chairs and a bench almost 2 months ago, they finally delivered the table a month later with only 2 chairs. When we asked about the rest of our purchase the delivery guys were clueless and said they didn't know anything about it. Called the store multiple times, good luck getting to talk to someone. After multiple phone calls, they finally told us that they will deliver the rest of the chairs and a bench. The day of the delivery Ashley furniture called and said that now we have to wait another week for them to deliver. We ended up going to a store and the only person that cared to help us was the manager Chad. He told us the rest of our items will be delivered the next day. Next day no one shows up, we had to driver over an hour to a warehouse to pick up the rest of the chairs and bench. When we got to the warehouse, the workers there are also incompetent and don't know what they're doing. When we asked who the manager was? They just laughed sarcastically, didn't want to help and then lied to us, that they didn't have any chairs or bench. When the manager finally came from completely different department, he said to get us the chairs as there were 24 of them in stock . We were absolutely shocked and flabbergasted because just minutes ago they told us they didn't have any. So not only did we NOT get our items delivered, we also had to drive to Ashley store, then to the warehouse that's over an hour away. Then we had to pick up our items and then assemble everything together. Save yourself trouble and take your business somewhere else, where they value their customers. This will be our last purchase. NEVER AGAIN! read more

This is the first review I've ever given to any company so this should say a lot.... One star is already too much for these incompetent blokes. They are so bad. Horrible customer service. I would not recommend getting your furniture there. I've been waiting for almost 2 months for my stuff and they kept telling me that they will deliver on a certain date. No call no show every time. I've called off work because they said they will be here but they never showed up. They even said that they came to my house and no one opened the door... that was a lie. Please please don't waste your time at Ashley Furniture. I can't stress enough how crappy their customer service is. Horrible company with an even worse staff. So rude... read more

This place is completely horrible! I ordered a loveseat and chair and waited for it to be delivered at my house in the three hour window. It never showed up. I called the delivery number, corporate, spoke with the store manager and they are all complete idiots. They have no idea what is going on! Last time I will ever order anything from them. I ordered couches several months ago and same terrible delivery story and they were at least nice about it and refunded me the delivery fee. This was the Katy store though. The Sugar Land store manager should not be a manager, terrible customer service. They should refund me my hourly rate I make at work plus the delivery fee for their huge screw up. Or at least be nice about the mistake and take ownership. ****** update******* Still no response from the store owner after the person from Ashley Furniture responded below. Horrible! Corporate office can't do anything either. I am going to have to dispute the furniture charge with my bank to get a refund from this company. read more

I'm only giving this place a star because there's no negative stars. I went in.. cash in hand...... ready to make a purchase but the sales person acted as though he didn't want to be bothered. Done!!! I'll take my business elsewhere. The sad thing is that I've encouraged people to shop here. NO MORE!!!! read more

TURN AROUND! Do not enter!! We were looking at purchasing a bedroom set. When we walked in, we walked past sales reps who were sitting on a couch, watching tv, and didn't even acknowledge our presence. After a while a gentlemen did assist us. Howerever, he talked over us the whole time, and got into an argument with us over how superior their quality is over Rooms To Go. We left this store, and spent $3000 on our bedroom set at Star Furniture shortly after. read more

I bought my furniture from Ashley in Sugar Land around February of 2021, literally a day before the freeze we had in Texas. It was already going to take 6-8 weeks to have everything delivered, but ended up getting delayed even further. My sales associate promised multiple discounts of which he showed me on his screen and luckily I took the pictures of on my phone. They said once all my pieces come in I will see that balance change and reflect to the discounted price. THIS STILL HAS NOT HAPPENED YET (though I have asked to get this taken care of multiple times)!!!! The worst part is my gliders on the bedroom set are mostly all messed up and I requested a ticket be opened which it was (before my one year warranty). The technician came to my house to inspect that and spoke barely any English, but called his boss and told me I will have to call and get gliders ordered on all my furniture pieces for my bedroom set drawers. So on 05/04/2022 I called and they said my ticket has been closed because the technician said everything seemed fine. They said the ticket cannot be reopened because the technician said it looks fine and they go by his word, when he told me something totally different. I went to the store and tried speaking to the Manager and I have not heard back yet. It has been a freaking year since I purchased this furniture and my problems have only gotten worse with Ashley and their bad customer service, not any better. Now I am stuck with two side tables with broken gliders and god knows if these will even ever get fixed. I am not asking for anything extra. All I wanted was for Ashley to fix what they delivered to me that was messed up and to honor the discounts they said they would WHICH NEITHER HAVE BEEN DONE. Had I known this was the case with Ashley I would have purchased my furniture pieces from another store honestly. Before Ashley bought out Finger Furniture, Finger used to have the best customer service and warranty and never gave issues. Lastly, I even have an extended warranty on my furniture but like always the gliders are not covered under extended warranty. Freaking Ridiculous!!! read more

So I have to write a follow up and add a few stars to a previous 1 star review. Deanna took over 2 months getting my parts delivered but Arturo came and fixed my daughter's bed and it's like brand new!!!!! Arturo was excellent and he fixed the bed in less than an hour. Ashley Furniture may just have redeeemed themselves. (HORRIBLE!!!!! We bought my daughter's bed 2 years ago and we decided to move it because we were looking for something underneath. What I found when we removed the mattress were warped bed rails and ZERO screws to hold the head and footboards to the siderails. My daughter was able to lay on the bed for 2 years without hitting the floor because she's only 105 lbs. But when we took the mattress off the bed literally fell apart!!! The foot and headboard would no longer connect because the screws were never installed AND the rails were warped. I reached out to customer service and they told me to pay for an inspection then I would have to cover the cost of repair. So I reached out to corporate and spoke to Deanna and she agreed as a courtesy to send me the repair parts so that I could fix it myself. Well after 45 days I still have zero parts, haven't heard from Deanna and my daughter's bed finally ended up ON THE FLIPPING FLOOR!!!!!!!!!!!!!!!!!!!! Thank God we had an extra bedframe in the garage. The footboard is leaned up against the end of the bed and we managed to push the bed against the wall so that the headboard doesn't crack her in the head. I am sorely disappointed in Ashley Furniture's quality and horrible customer service. This is very disappointing. Did I tell you I bought a dining room set and the screws fell out the bench cushion COMPLETELY!!!! So its totally no longer attached and we purchased it the same time we purchased her bedroom set.) read more

See all

Update: Still no refund! Avoid this place like the plague. We may have to take some legal action to get our money back. Beware! My wife and I purchased some furniture from Ashley way back in June 2020. They gave us a shipping date which they didn't honor. They gave us a new shipping date which they didn't honor either. I canceled the order and requested a refund. I was told it would happen in about 10 days. It's been more than 21 days and I still haven't seen the refund. Takes forever to get through to customer service and they're no help once you do. I guess I'll have to go to the store and confront the manager. read more

Avoid this store at all cost they are liars and will give you the run around. Horrible customer service!!

We bought couches and a chair. Couches were great. The chair was just too small. I called and spoke to Karen who told me to come pick out something new and they would credit me for the chair. Nice, right? She failed to mention the $129 fee. They are trying to call it a delivery fee but there is no wait​ around it. So let's play a math game. Original cost: $337 plus tax charged to a card. New chair is $729 plus tax minus 10%. So the total amount they want me to pay? $489. Alright lets keep in mind that I have already paid $364 on my card. That is not refunded. Now I am going to pay another $489 for a grand total on my card of $853. This is for a $729 replacement chair minus ten percent minus the original chair. Wow. Ashley math is baffling. This all was after no one would help me for the longest time. I will keep you posted. read more

Attention to all potential customers to Ashely Home store: PLEASE DO NOT BUY FROM THEM!! My parents bought a secrional, three bed room sets, and three mattresses. The initial delivery went okay but they did not have 1 mattress so they said they would deliver the missing mattress on Saturday (12/26). We stressed that we have visitors in town and need the mattress. Come Saturday, no one emailed or contacted us for a delivery. We called the store and customer care and they said the billing was in error and that the error was that 3 mattresses were delivered. They instructed us that billing has to adjust this for them to issue a new delivery date. It is now 12/26 and we haven't heard anything from anyone and still waiting on the bed. I called the store manager Jessica, who said that she has sent an email but no response from the billing or customer care center and that there is nothing she can do. We have been patiently waiting and Ashley has done nothing. The customer service is the worst I have ever seen. I urge anyone else thinking about buying from this place to look somewhere else. I will update if Ashley has done anything. Still waiting for a response. read more

Just receive our new furniture (dining set, couch and entertainment unit) last week from Ashley and I couldn't be happier! =) The location is in Sugar Land and may be a bit of a drive for people, but so worth it! Compared to a lot of furniture stores we had shopped at, this location is huge. It is well organized, and didn't have broken or floor models that were falling apart unlike some stores (ahem...Room Store!). Most (if not all) the furniture is marked with it's price and details about the piece. So you do not have to bug a sale associate about the price each time (rather annoying). Most of the pieces were of good quality and at extremely low prices too! The sale associate that we worked with was Alma and she was a doll! She made sure we were satisfied with our selections, tried to give us the best deal possible, and did everything with a smile =). We opted to get our furniture delivered to our new apartment, since we live on the second floor now and to prevent back breaking work. Unlike most horror experiences many people may have had with furniture delivery guys (whether it be late arrivals, unprofessionalism or broken/missing furniture upon arrival), the two men that delivered our furniture were prompt at 9:30 AM. They were very efficient and made sure everything was set up and extremely friendly! Ashley Furniture has the best Customer Service of a furniture store bar none. FYI: When purchasing pieces of furniture here, buy the warranty. The warranty guarantees not only the workmen ship of the furniture, but also normal "wear and tear" (i.e. stains, rips, heat/burn marks, etc.) Also, if they can not repair the damage, they will replace it for free (or if that furniture piece is no longer available, they will find a comparable piece to replace it with). It is under warranty for 5 years too, and it's not only a one time use either (you can use this service as many times as needed). The warranty for the dining set, couch, and entertainment unit was just about $150. So if you are looking to remodel your home's or apartment's interior, then this place can get your pad spruced up in no time! read more