I intentionally waited until my living room set arrived before doing this review. Today our furniture was delivered and I must say that it was a job well done. In and out in about 15 - 20 minutes with set up and all. From the purchase (04/12/2021) experience to the delivery everything was excellent. It had to be for me to give a five star review! The five star review reflect my being kept informed of when the furniture would arrive - even sent me an email so I could track the delivery truck. I must say that I was a little hesitant to shop at Ashley based on some previous reviews. However, I had a fantastic experience when I visited the store and interacted with an associate named "Hind;" whom I would like to thank for handling all my queries before making a final decision of buying the furniture. Her professional attitude of dealing with customers deserves recognition. I once again would like to express my gratitude of thanks for giving me such fantastic customer service. On another note, after the set up of our love seat and couch we noticed that two silver studs were missing along the corner of the love seat. I called dispatch and spoke with a young man named Marshall who immediately responded in - kind and began preparing to send me some in the mail right away... that's "great" customer service!!! read more

Poor quality, poor service. Oh, and by-the-way, they have a no return policy, so if you're in the market for cheap (quality) furniture, be sure to read and ask about their policies. As others have mentioned in previous reviews, if I could give less that a one star review, I would do so. BTW, this review was relative to their Wesley Chapel store, but I'm sure quality and policies are the same everywhere. read more

If there is any way I can give a negative star, I will do it now! Please stay away from this company as far as possible. Placed an order online for a broken item, it took them THREE MONTH to figure out what I ordered and they still can't find where is my item!!!!!!!! Yes, you look at it right. This company is a fucking joke. read more

I ordered this couch & paid over $5k for it. They delivered it with a bent frame and lopsided. I pointed it out to the driver the day of delivery. The store says to contact customer service, customer service states to contact the store for an exchange. I have called the store 4 times in the last week to speak to a supervisor. No return phone calls! The furniture may look good but if delivered damage you are out of luck!!!! read more

Ashley Store - Furniture Stores Near Me - Wesley Chapel, Florida

I came in with my wife and we are first time home buyers. As soon as we walked in Lana Jandali greeted us and took care of our needs immediately. Not only that, but she took her time with us never making us feel rushed and listened to our every need and what we were looking for. Excellent service and wonderful customer service from Lana Jandali. I 100% am coming back to Lama and requesting her service. read more

Went to look at living room furniture and now we've basically refurbished our whole house! This place has great furniture and service. The staff was extremely helpful and they delivered our furniture next day...NEXT DAY PEOPLE. We had a great experience. read more

Horrible place to buy your furniture. I spent over $5k and I will never go back to this place again. First off...I was promised a 3 day delivery...never happened. After the sale was made my sales associate James said they wont have it for about a week and it would have to be made in 2 different deliveries. Well it took 3 deliveries and over 2 weeks to a month! Last delivery of my TV stand, the kid who made the delivery wanted to quickly get in and out...didnt mound the shelves...went to do it myself and it was damaged. No wonder why he wanted to sneak out. Now I am on the phone with CUSOMTER SERVICE for over an HOUR! Finally a nice lady was able to help me. Will see if this will get resolved or not. Stay away. Do your research. Too bad I did not! read more

DO NOT SHOP HERE! This is by far the worst place to buy furniture. They delivered my furniture and it was broken. It took them two weeks to send someone out and they could not fix it. I wanted to return everything at that point and there are no returns! They then sent a person to my house five more times and they did not fix it! I spent about 8k on furniture from here and it is all cheap broken junk. If you buy from here and the product comes through your door, you are stuck with it. You are better off sleeping on milk crates! I do have all my receipts from when I purchased at this store and will be glad to prove my claims to anyone. I challenge them to prove otherwise! Do yourself a favor and do not go to this store or I am sure you will share a similar experience. Once they get your money you are screwed! read more

I have been an Ashley's customer since 2004. Most of the times I have purchased items it was fluid and friendly overall. Recently, I decided to purchase more furniture for my new home and of course the first place I thought of was Ashley's. The store recently extended my credit line. I purchased a dining room table with a leather bench. The sales person updated my information in the system (Phone number and address) for my new home and cell. Being that I was in the process of moving during the holiday season she ensured that my information was solid and that I would receive a delivery phone call. My delivery date(s) were set and ready to go. On the delivery date I took off of work and waited for the delivery phone call. No call ... so I called the Ashley's store and asked the representative what time I should expect the delivery. She stated "We have been trying to get a hold of you and you haven't returned any of our phone calls so you won't be getting a delivery today." I was extremely upset. I stated "I haven't received any missed calls or voice messages, what number do you have for my point of contact?" I asked her. She responded and it was the wrong information. I informed the representative that I updated my information in the store with a sales associate. The representative responded with "I don't know what to tell you ... that's not what we have." Still calm I asked when would the soonest be to have my purchase? She replied "Jan 3rd." This was an issue because of the family and friends I had planned on coming to a house warming which I planned to have my purchase. I decided to go to the Ashley's store to see if I could speak with the sales associate that put my information in the system wrong. She was there and I explained to her what had happened. "Well, we can have it delivered today for the inconvenience we will take off the delivery charge and you can pay that out of pocket." She stated. I told her that wasn't going to work for me. Being that she put my information in the system wrong the delivery charge should be waived. She replied "All you have to do is pay the delivery guys, that's fair." I was shocked and confused on why I had to pay the delivery fee at all, I supplied all the correct information. Long story longer, the sales person looked at me and said "I don't understand why you are so upset, we can deliver it today you only have to pay the delivery fee." I looked at the sales person and told her that I wasn't happy with the fact that she didn't admit that she put my information in the system wrong or didn't save it. I calmly told her to cancel my entire order. My entire order included: a Beauty Rest Mattress, King Bedroom set and dining room set with a leather bench. I found a furniture outlet store that had the exact same pieces that I wanted and got everything for a cheaper price, and better service. Jenice read more

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Horrible quality. Horrible customer service once they conned you into buying. Don't even think about trying to do a return based on size or dislike once it's in your home. Read the fine print and ask questions about the return and exchange policy. Manager's quote to us (after spending $8K) - "We don't make it, we just sell it" after we pointed out a design flaw on our sleigh bed frame. read more

I want to give a minus star!!! Purchased two recliners n within 2 hours of being in our home one broke and wouldn't recline. Took back to store immediately but told it was a floor model can not return or give refund. I had no idea it was a floor model asked manager to show me where it tells me that. He Couldn't! !! It still was a battle for them to take it back n refund $$. NEVER EVER AGAIN GOING THERE.. I Love Kanes why I didn't go there is beyond me. BEWARE read more

We've purchased from this same store twice and it was the same story both times. I will never buy from Them again. Basically, they schedule their "premium" delivery during one of your work days, so you have to take the day off, and then they miss the delivery. I don't just mean the delivery time window, but the entire delivery date. When trying to call the store, they don't pick up for hours at a time. When they finally pick up, they promise to call you back and fail to do so. The only reason why we're putting up with this is because they happen to carry the perfect couch for us. Otherwise, we'd be taking our business elsewhere. You'd have a better purchasing experience at Walmart. This is trash. read more

Great store. This is my second visit. I bought a queen bed at the last minute and had to pick it up at the warehouse. My sales person from the start was Marsha. I had called and explained my situation. She was courteous and helpful from the start! Go see her, you'll be pleased. Lucie read more

If zero stars was an option I would leave that. They sold us an awful couch and refused to take it back or even exchange it. The manager wouldn't even talk to us about the situation. They agreed the sofa was made poorly but that it was "to spec". So basically they are fine selling people crappy furniture at high prices. Plenty of other places to go do recommend skipping Ashley Furniture. read more

worst experience ever!!!!!!! now they have sent us a letter that we owe them money and are about to send it to a collection agency. a one year nightmare just for buying a poor quality couch!!!! customer service is unable to assist us because it is a "store" issue, but nobody wants to answer the phone at the store!!!!! another saturday wasting our time!!! read more

We went there to look for a kitchen table today. James Roman went above and beyond to help us. We wanted to take something home today but unfortunately you can pick up from warehouse or have it delivered. So we thanked James for his effort of helping and while walking to the door he stopped us and showed us the clearance tables that you can take home. The 1st one was exactly what we were looking for. Made my day. James was so extremely polite and helpful. read more

I have been here a few times since it is quite close to home. It is in the vicinity of Haverty's, Rooms to Go, and two furniture consignment stores. This was a nice relaxing environment at this Ashley, and Lynne was quite helpful. She answered all of our questions, she was not overly salesly, and let us know that they did have financing available. We found a sectional and chaise with ottoman at a great price. We were big time shoppers and we knew for sure we got a great deal on our comfy couch that had all that we wanted, soft texture, good size, and a color with pillows that popped. Our delivery date was set for 2 weeks later, which happened to be this past Saturday. In the meantime during the week of our expected delivery, we got phone calls to confirm our deliveries as well as let us know our time period of when they would delivery. The morning of our delivery, we got several phone calls to update us where they were at. That was very much appreciated especially since we did not want to have our Saturday sitting around the house waiting for them. The delivery guys came, and were thoroughly professional. They brought our furniture up to the second floor with ease, made sure to assemble them with the legs and set them in their place. Very nice and easy. I would strongly recommend them, and was very happy with the service they gave us. read more

Ask for Ozzie! He was very knowledgeable, gave us our space to browse and went to bat for us to get the best deal. We own a lot of furniture from Ashley, they never disappoint, especially the Wesley Chapel location. read more

Terrible, terrible, TERRIBLE customer service! Not only do you have to physically go into the store to receive help, but my bed broke just over a year of using it, and customer service refuses to help because it's out of warranty. The quality of furniture is awful, even when you pay over $3,000 for it. 10/10 do NOT recommend. You will be taken advantage of and disappointed if you shop here read more

Zero stars...Avoid this place like the plague. I have had nothing but horrible experiences with Ashley. I purchased a mattress and an adjustable base approximately August/September 2021. I explained that my house was partially under construction due to water damage and will not be ready for setup. Nevertheless, the platform was delivered. I was able to put it in a secure location. A couple of months passed and the mattress was delivered. I told one of the delivery guys that the mattress could not be set up at that time. He proceeds to tell me that I could call anytime and they would set it up because I paid for the service and I am entitled to it. Fast forward to May 2022, I contacted the Ashley/City Furniture number on my bill to schedule the setup. I was told by a young lady, that she thinks too much time had gone by and did not think they would honor the setup but she would talk to a superior and get back to me. She called me back and told me that they would not send anyone back to my house to set up the mattress or base. My husband called several days after and spoke with the corporate office and he was told that the previous person gave erroneous information and that they would definitely come out to set up the mattress and base. They said to look out for an email to confirm. A few days passed by with no email. My husband called today to follow up and they completely reverted back to the original sentiment that too long of a duration of time had passed so they would not honor the setup. They claim that they will credit the $200.00 spent for the service. I will not hold my breath considering their track record and the fact that it was financed through Synchrony. This is their M.O. They give out conflicting and inaccurate information. They employ people who are grossly uninformed and unprofessional. This situation is nothing compared to my prior dealings with them. I implore anyone reading this to shop elsewhere! They will lie and cause you nothing but problems and aggravation! read more

BUYER BEWARE! I purchased a sofa chaise piece from this store. It was my first time in the store as well as purchasing anything from this company. My store experience was great however since my purchase, I have had a lot of issues that no one seems to care about. My couch was delivered on March 7, on March 10 I realized it had a defective bar causing me not to be able to utilize the couch to its full capacity since it was defective and broken. I reported it to customer care on 3/10, sent pictures and everything. I was told the only thing they could do was send a technician out to evaluate the situation. They finally sent a tech on March 27 Who took pictures of the same thing that I originally sent my pictures back in the beginning of March. Then I was told I have to wait for the part to come to my house which should be about 7 to 10 business days, then once I receive that part, I would need to contact the customer care number again in order to set up an appointment. I called for an appointment which was told I would have an appointment April 24, this is really so unreasonable and absolutely disgusting that I have been treated like this and then I also have to wait so long for an item that was delivered effective. Horrible resolutions Here I am over a month with a couch that I paid over $800 for delivered that I have not been able to use since delivery. I have called the 1800 number I have called the store, I even reached out to corporate headquarters, no one cares. It's like they have my money, and that's all that matters. Forget delivering the promise of money for usable furniture. This is my first and last purchase for this company. I really advise anyone avoid this place at all cost. All I wanted was a new couch to use, and I've had so much aggravation and have been treated so poorly, I really wish that I went somewhere else. Buyer beware, once they get your money, you are meaningless to this company! read more

My daughter had a great experience at this store so when we needed new furniture for our condo this was our first choice. I worked with David B., very professional and knowledgeable. I had some changes as our measurements were off the first time and he helped me make new choices, never felt like I put him out with my many changes. He has a great eye for color combinations. I really appreciate his patience. Then on day of delivery, Julio and Areio were excellent. They were very cautious with taking the furniture up two flights of stairs. Once inside, guarded the furniture to assure no damage. They did all necessary assembly in no time. I am very happy with the quality of my furniture. read more

Purchased a Sectional...Not what is was represented to be....Poor Quality and Construction.... Customer Service is Horrendous.... Once they deliver your Furniture, your on your own... They DO NOT take care of their Customers... My recommendation STAY AWAY from Ashley Furniture.... read more

The return policy from Ashley's (Port Richey) is horrible They will NOT return your calls when you call the customer care center, I'm sure no fault of the CC, it's with the management of the store. If you are not willing to replace damaged goods shipped, then don't offer the policy. Simple. Too bad, they had my hopes up for a good reputation and it failed considerably. read more

WESLEY CHAPEL FL. so many things went wrong that I would never return. I'll just list them and you can decide. 1. initial salesman uneducated on delay delivery since we were moving (not a big deal but we received incorrect information about the delivery process) 2. we paid our deposit to hold the furniture (so we assumed) and wait on delivery until we took possession of our new home in 2 weeks. However, I received a voice mail 4 days later that our furniture was being delivered the following day. which would have been a nice surprise if we actually lived in Tampa but we did not even own this home yet so it involved a 20-30 minute on hold transferred around phone call. 3. after moving we went in to the store to set up the financing and were told that the delivery would be in a couple weeks (instead of the initially arranged date) and when asked why, we were told that they don't arrange delivery until it's paid for. when asked why then were they going to deliver it the week before we even moved, Ashley rep. has no idea. 4. Then after charging my credit card (decided to skip the financing) we were informed that the furniture was no longer available. Not being made. None in warehouse. So to "make this right" they "let" me buy the floor model. A second salesperson arranged that to happen and it was 40% off instead of the black friday 25% HOWEVER they charged me full price for the $499 lamp instead of the original 25% off which i didn't notice because she was so excited she only showed me the pricing on the sofa set 5. Lamp had to be shipped. was obviously an open box. the packaging was in pieces and a missing part. The problem was a part was missing to hold one of the shades in. Instead of dealing with Ashley home store again I just ordered the part on Amazon and took care of it myself. NOT appropriate . they NEVER asked if they could send a used lamp. completely ridiculous. and NO i didn't bother to call "customer service" . why would I when Ashley HOme store has failed with every transaction at this point? read more

Paulette has always been informative with great suggestions, problem solving and keeps us coming back. She is patient and asks as many questions as we do. Result is, and as was our last purchase, a great fit for our home. The staff is pleasant and not hurried. They have always given us the attention we've needed as well as the space we've needed while browsing. read more

When we got there ,the service was good and fast until we order. They sent us a banged up couch with lots of defects and it was impossible to contact them, the customer service bad on the phone so we went to the store to try and figure it out and it turns out to be the customer service was just as bad there. read more

Still today there has been no resolution. We have received not one return phone call from the 800 customer service and it seems our phone number at the local Wesley Chapel store has been black listed as calls inbound ring and ring and go unanswered. We've since discontinued our efforts and vow to never use them again. read more

I can't even write this any lower than one star that's the only reason there is any kind of color up there , I can't not tell you how much I regret buying our home living room furniture from this place. We have had it since 12/22/18 , everything was fine until the one time we needed the covered we paid thousands of dollars for to be used at any time they say , you call and we have been on hold for the mechanism that operates are power recliner we were told that there is a numerous amount that use the same exact mechanism to operate leather power recliner's that we could use , yet when we call it is taking us from January of last year 2019 , and we just called today for someone to send us the mechanism again said we will call you in a week with feed back on where the parts are !!!! Let me see this is about the 15th time this year if not more !!!!!! That they have said the same thing !!!!!!! . I pray they go out of business there the worst company I've ever done business with . I can't even believe they call themselves customer service A disgrace for a company read more

RUN AWAY! I have never experienced such a level of incompetence as I did at this store. The sales person was polite and promised the world. Then when you go to pay the store manager changes everything. You have to pay through a virtual person who is too busy managing her screaming children and pets rather than take your money. Delivery dates are like throwing a dart at a board. I finally gave up and purchased almost the exact same items through Wayfair and at a lower cost and received them at my house in less than two weeks. Order from Wayfair. Stay away from this place. read more

If the stores says the delivery through UPS never accept, as if there is any damage you got to lift no matter how heavy the product is, the After sales customer service is pathetic and they treat you like shit, we have been communicating with them for such a long time and the response is mostly not satisfactory.. I definitely would have expected better but I feel for the money you spend I guess there are better places and treat you with respect and all the furniture protection plan and delivery fees etc is bull shit,. No wonder this store has such low rating.. read more

Actual customer service while in the store was great. However, when it came to delivery and set up it was a nightmare! The delivery men came during the assigned time frame (Friday May 26 between 1-5). The problem was there was a missing piece and it took 4 separate trips and 2 days for this to be resolved. Each time the wrong piece was brought back to complete the set up and it was an inconvenience to ensure I was home for this to occur. I had company and expected everything to be done when expected. The mis communication between manager and delivery men and warehouse was ridiculous. Needless to say, I will not order again in fear this may happen and have definitely told friends and family about this. read more

I purchased a reclining sofa and loveseat that I love. It is of good quality, and looks great in our family. Our sales associate, Scotty Olson, was excellent and was able to get us the best price. Ashley Furniture made good on their promise and delivered the furniture the next day. The furniture was in excellent shape and there were no scratches or tears in the furniture. I would recommend Ashley Furniture to my friends. read more

I ordered my couch a month ago online and schedule to delivery and my couch never showed up never got informed that my couches on backwarder I took off work and everything and waited all day for my couch and it never showed up and no one ever contacted me never buying anything from this place read more

If you expect your furniture to be available and in your home when they say it will be, DO NOT USE Ashley Furniture. Because of our close proximity to the warehouse we decided to pick up our own rather than pay for delivery. This would have been great expect when we arrived on Friday morning, we were informed 1/3 of the couch was on back order due to damage during shipping to the warehouse. Understandable. However we then had to argue for free delivery for their mistake. Should I really have to go out of my way or pay a high delivery fee (to go less than a mile - literally) to make up for your mistake. I don't think so. Once it was agreed that the delivery would be free and it would arrive the following Monday, I wasn't completely happy, but it was at least a reasonable situation. The real problem arrived when their 7am delivery time turned into 9:30 AND it was missing the motor for the power recline which we were told could be sent by UPS and it would arrive in the next couple days. This late delivery made my husband 2 hours late for work. The best thing customer service could offer was a $100 gift card to the store. Which we declined because nothing in that store is even close to $100 and we have no plans to spend another dime at Ashley Furniture after the disrespect they treated us with. We love the couch and had plans to buy other furniture pieces over the coming year for our new home, but after spending nearly $3,000 on it I would expect a little more respect to rectify all of their delivery mistakes. Good bye Ashley Furniture. We will not be back. read more

I am a fan.........again. I admittedly had a negative experience with Ashley in the past. Due to a recent move I found that we were in need of some new furniture and I have a credit card with Ashley. Aaron Mosberg made our experience exceptional. Aaron is extremely personable, not at all high pressure and dare I say fun!!!! It was exclusively because of Aaron that I made a purchase (sofa and chair and a half and ottoman) and it will be because of Aaron that I will purchase more in the future. If you're looking, be sure and ask for Aaron (except for Wednesdays and Thursdays cause he's off then!) and be prepared to have a great experience. read more

DO NOT! DO NOT! Buy furniture from Ashley HomeStore! Worst furniture store ever! and there policy is the worst! We recently purchased sofa's and bar stools which came damaged from the warehouse and when we called to informed them, there answer was that they would send someone out to do the home repairs and not replace them, after paying them cash. They also informed us that they do not take back any damage furniture because that is there Policy's! They also do not send Ashley employees to correct the damage! they use outside contractors! I gave them a 1 Star which they do not deserve but that is the only way I was able to leave my comments. read more

There is something shady with Ashley Furniture and the financing plans. Tax, delivery, protection would cost $1500 on two pieces that are less than $3k? Thanks, but you can keep that furniture! Every where else we went, it's pretty straightforward. Won't be back...ever! read more

We ordered a living room. I declined the "delivery service" as I have a truck and could pick up the furniture and save myself $400.00. The salesman, Ilya, explained that the delivery SERVICE was delivering, placement of the furniture assembly if required, "White Glove" inspection by the customer, and haul away of the old furniture. He further explained that the "White Glove" inspection is done BEFORE you sign the paperwork accepting the delivery. Once you accept the delivery and sign the papers, any problem are ours, and Ashley wouldn't take the furniture back. The delivery came, and we weren't allowed to do the "White Glove" inspection prior to signing the paperwork. The delivery drivers wouldn't remove the furniture from the truck until the paperwork was signed, and they said that once the packaging was opened, we could not return it. Complete opposite of what Ilya said. Then, they refused to remove the old furniture, saying,"Ashley salesmen do this all the time just to up the price of the sale with the cost of the delivery service. You could do a white glove inspection after we remove the packaging, but again, you're stuck with the furniture once we open it." Ilya was not the only salesperson time tell us of the delivery service. Nichelle, another salesperson on a different day talked about how it was a "win-win" to have the old furniture removed by the delivery men. I called Ilya, and his response was, "I never said that." The fact that I was going to decline their garbage,"White Glove" inspection and he took the effort to tell me that they also haul away the furniture was the ONLY reason I agreed to having it delivered. It would have cost me less than a tank of gas to pick up the furniture myself, but because I listened to a liar salesman, I'm out an extra $400.00. Trying to reach a customer service agent or manager is impossible. Cleary they do this to avoid dealing with the blatant scam they are running. We bought the furniture protection plan, too. I'm sure we will get screwed over if we ever have to call for that. Ashely furniture is a horribly run company. read more

Workers at the store were very nice and helped us find the piece of furniture that we were looking for. After the furniture was set up I could see that most of the screws were very loose and not tightened also we were missing parts of the furniture, such as the screws for some places and the leg stands. I am very disappointed with this company and we called them back and no answer and they could not even put the furniture together correctly. Not coming back. read more