Thanks to John Santiago for his help. John was awesome since the moment we walked into the store. He was professional, very informative and super helpful. He treated us like family since the moment we walked in making our shopping experience a non stressful one. I would definitely recommend him and this store location. The entire staff here is great and knowledgeable. read more

I had at great experience at Ashley Home store today. Joel and Ron were a great help. Thanks Mack Moore read more

DON'T DO IT! Bed arrived with incorrect height bed spring - the bed when set up had a height of 35 inches - need to be an high jumper to get into bed. Reported the issue more than 2 weeks ago, and despite promises, still waiting for a resolution. Once the sale is done you are on your own. The "customer service" department is a joke. I was requested to "write a report" for which they will "open a case" as though I am a criminal. I was asked to send 10 pics - did this. NOTHING heard again despite 2 repeat transmissions of the report and pic attachments. Still waiting... I will never shop at Ashley again and cannot tell you where to shop but can say: DON'T BUY AT ASHLEY AND EXPECT AFTER SALES SERVICE - DOES NOT EXIST. read more

Do not order anything here. This location in particular (I can't speak on other locations). Once they have you signed and paid, they DON'T CARE! Waiting 14 days on a refund is ridiculous! The customer service team doesn't care. Called and asked when the refund would process and they told me they never got a refund request?? Go somewhere else. Save yourself a headache. Read the reviews (proof is in the pudding) they don't have 2.5 stars for nothing. read more

Ashley seems to have figured out that once you have purchased something from them you are highly unlikely to cancel your order so they appear to have cut corners on their delivery process to the point of incompetence. I purchased living room furniture on December 23rd. They set a delivery date of January 26th. On January 23 I got a voice mail asking if I had received my delivery and if not they would need to reschedule. I called and told them that I had not received my delivery, it wasn't a scheduled for another 2 days. They no longer had delivery available for the 26th and would have too push it out another week. I was obviously not happy but ultimately agreed. The day before my new delivery date came and they gave me a 4 hour delivery window, between 2:45 and 6:45. At 12:15 I get a text saying my delivery is 20 min away. They are 2 hours early! My wife and I rush home knowing that if we miss this we may not see our new furniture for months! We arrive home just at the 20min mark only to wait another hour for them to show up. It seems somewhat suspicious that I never got a call or text to schedule my "missed" delivery and that I have not received a follow up call now that my furniture has actually been delivered. I will certainly never do business with Ashley again and would advise you to look elsewhere. There are plenty of places that sell cheap furniture that will actually act like they want repeat business. Ashely is obviously not one of them! read more

Awful customer service probably one of the worst i've dealt with. They only care about the money after you pay you are done, a headboard was delivered with a damage and takes more than a month to find a solution, still not solve. Won't be getting anything else here and of course will cancel the line of credit they gave me. DO NOT RECOMMEND read more

One star only because zero is not an option. ABSOLUTE WORST customer service I have ever experienced. I get that there is a distribution issue throughout our country and I can easily deal with that. What I cannot deal with is ZERO communication from businesses regarding current status and a delivery department that is in total disarray. We ordered Dining table and 6 chairs on 2/21. Salesperson advised 2-4 weeks for delivery. No communication from Ashley at time of order. Wk 2- still no communication Wk 3- still no communication Wk 4- still no communication - called and was advised 2 more weeks - no confirming communication Wk 5 - still no communication Wk 6- still no communication - called and was advised new date of 4/26 - no confirming communication Wk 7- still no communication Wk 8- still no communication Wk 9- (due date of 4/26) - still no communication - called was advised new date of 5/9. Wk 10- (due date of 5/09 is wk 11). - called - advised chairs in table should arrive 5/09 - no confirming communication Wk 11- no communication Wk 12- TODAY(5/16)- called - was advised all items in whse and was asked if I would like to reschedule delivery? RESCHEDULE????? They Showed we had delivery scheduled for June 9th!!!!! "Rescheduled" for this Thursday. The recording on Ashley's Customer Service line speaks volumes. "Our number 1 asset is our employees". Perhaps you should consider your CUSTOMERS your number 1 asset. Without them you most likely will not need employees. I can without hesitation assure you we will NEVER purchase from this company again. read more

I purchased bedroom furniture approx 2 weeks ago. I still cannot use the queen bed because after two deliveries (one was to replace with the wrong bed rails ordered or delivered), I am still missing 3 parts. The utter incompetence of either the salesman, management or the shipping department has me completely perplexed. Also, if you call customer service, no one answers. Ashley Homestores brags in its advertisements about its products and service; however, my experience proves that there is little to be desired. I should have purchased from a higher end store, but there was a 3-4 week delivery delay. After this delay by Ashley, I have learned my lesson. Buyers beware! read more

Ashley Store - Queen bed without proper slat supports - Furniture Stores Near Me - Wesley Chapel, Florida

Would give zero stars if possible! Had couch delivered and can't remove one of the back rest cushions to start instead with the middle one first, then finish with the side ones! After spending mucho money on a couch you would think delivery people could set it up for you! Especially since with their experience it would take all of 5 minutes! Nope. Ashley lets you know it would be extra $ for that. So I unbox the couch and voila NO INSTRUCTIONS for proper assembly! So now I need to find a power lifter to get this end back cushion off. I'm sure it was no accident that the assembly instructions weren't included. Most probably call and pay to have delivery people come back. Not me! If I can't fix this situation I'm going to dump this couch at the front entrance of the store and smoke a big fat cigar while sitting on it and refuse to move until someone fixes it! read more

Ashley Store - Cushions I can't put on until I take the other off! - Furniture Stores Near Me - Wesley Chapel, Florida

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On NOVEMBER 5, 2021 I ordered: 1 couch, 2 accent chairs, and a dining table w 2 chairs and a bench. I have received NO notifications regarding any delays in the making of or the delivery of my furniture. Because my move kept getting pushed back I wasn't too worried about it but now I close next month. My most recent call I was customer 310 in the que - did I want to hold my place in line????? WHAT?! Online my order cannot be found by the order number or my phone number! CONCERNED. Today I will visit the store in person! DO NOT BUY FROM THIS COMPANY read more

My review for this store I would said I'm so disappointed at all with everything. The furniture I have buy from here all has been so bad quality. I think if I buy on IKEA they have better quality. customer service worse. They get away saying your one year warranty. If I buy something it was worth a lot money I expect the product would be good for long time and worthless. and not to braking in less in a year . Who ever want to buy any furniture I would NOT REALLY RECOMMEND THIS STORE NEVER SO DISAPPOINTED WASTE OF MY MONEY. read more

Terrible terrible customer service . This company lies to you and says Anything to close a sale ! Doesn't matter that your furniture is delivered for 150$/ 200$ cost to the consumer. They will deliver it even if its broken, scratched or isn't even ASSEMBLED when they say repeatedly it will be , and then you ask again and they lie to your face and say it will be assembled. They leave your furniture out in the rain next to your garage and don't bother letting you know it's been delivered days BEFORE THE DELIVERY DATE . Please Do not for your sake and sanity trust these sales people or company. Period the end . read more

Ashley Store - These were supposed to be assembled, even triple check to confirm they would be . Sadly they are not . - Furniture Stores Near Me - Wesley Chapel, Florida

Colton did an amazing job helping us furnish our new home. He stayed late to make sure we got everything we needed. He also gave us space to look without the sales pressure. read more

When you're in the store and you're making a purchase they tell you that they will take care of you and everything will be OK. Then after delivery you have a problem and you go into the store and they're extremely rude and disrespectful to two senior citizens I will never shop at the store again. read more

Garbage furniture unless your looking for something that only stands for a month or two. Lied to about the warranty coverage and guess what, if you get denied on one product under warranty everything else you have under warranty is also denied in the future,so if one product like a night stand is damaged say goodbye to coverage on your bed set ,dresser,living room etc. POS STORE read more

Horrible!!!! Do not go here! We ordered furniture in January and was told that because of the virus our furniture would not get delivered until March. March came and went with no furniture and no calls. We called the customer care line and was told we would get it in April. Fast forward to June and we still have no furniture. Not one piece. Spoke to the "escalation department" and got the run around with them as well. Spoke to another person in the customer care department who told me that I would have to go to the store (which was 30 mins away) and talk to them about splitting the order and possibly getting a different date. Ridiculous. I don't have child care where I can just pick up and drive 30 mins out of my way to possibly get a new delivery date for something that was supposed to be done in March. read more

BUYER BEWARE: No return policy. I hated my experience In Ashley's home store furniture. A lady from Egypt was nice but, The management was horrible. They don't have a return policy especially on items that I did not sign for it. I got in an altercation with Orlando the manager (supposedly) he started calling me a child. ‍ like who does that?! Totally terrible store, go to Dale Mabry instead. read more

I had numerous problems with receiving furniture in one piece. This table has a retractable wire to pull the table apart to add an extended piece that is in the middle of the table. this is the second table they had delivered and someone from the warehouse had cut the wire. They tell me that it comes like that, so that means when someone buys this table that they have to send a tech to every persons home to fix this issue (I don't think so) Now the tech came over took some pictures and had to order a new track to install it and replace the existing track. now i have to wait 2 or 3 weeks to receive the part. This company is so disorganized and incompetent, i will never shop at Ashley Furniture again. The CEO of this Company needs to be aware of the bull **** that i have to deal with. read more

First off, I'd like to say that my issue isn't with the people who work at this store. They were all very pleasant, especially our sales rep, Lana who helped us pick a couch that suited our needs due to pets. HOWEVER, the warehouse and customer care are where they really drop the ball. The furniture wasn't available to be delivered until Thursday, when, on their sign, they promise next day delivery. We ordered and purchased our furniture November 12 and set a scheduled delivery date of that Sunday. So Sunday rolls around and we receive a call from dispatch stating that the truck carrying the deliveries broke down and we would have to be rescheduled from our window of 3-7 pm to a window of "sometime before 10pm". Alright then. I had taken time off work to meet the delivery people so I guess I could wait another few hours. They never showed up. No call. No communication. I stayed up till 1 am trying to reach customer service or dispatch to tell them not to come, but of course nobody answered the phone. I reached out to Customer Care the next day because I still received no acknowledgement that my delivery hadn't been delivered. So, before I went into work I gave them a call stating that I was upset with the lack of communication. I was told that I could reschedule the order for another day because "the truck had already left so same day delivery wasn't possible". At this point I was pissed off so I said that I wanted to cancel the order. Customer Care put me on hold for about 20 minutes, only to come back and tell me I needed to take that up with the store. I had to call the store for them to tell me that it was up to Customer Care if refunds could be made. I stated that Customer Care send me to them. The store told me to call THEM back either later today or tomorrow. Uh, excuse me? I have to follow up with you for your mistake? Very professional. Eventually after being told I would get a call back from about 3 different people (which I never received a call back from anyone btw), we decided to give them a second and final chance to make things right and rescheduled for today, Monday 11/26. Again, our time window for delivery was 3-7 pm and, again, I took time off work to accept the delivery. Did I also mention I asked for the $200 delivery fee to be waived because if all of this hassle? And they said they could waive it but I would have to pay the delivery guys out of pocket. WTF. guess what? Again I received a call stating the truck had broken down and our delivery would be before 10 pm. So now we're 2 for 2. I checked the delivery status at around 7:30 pm and it showed the truck back at the warehouse with no available delivery time. So I called the number that had called us and spoke again with dispatch. I asked if the delivery was still coming or not and was told I would receive a call back. An hour later and no call and nobody is answering. Very good. I somehow doubt that with 3 more deliveries before us we will be getting ours by 10. So I guess I'll be going down to the store to get a refund. I'm also reporting them to the BBB and the Attorney General. Y'all better not fight me on this. It takes a lot to piss me off, and I am at the point of no return at this point. I gave you guys plenty of chances. We spent a lot of money here only to be treated like garbage. I hope they are happy with themselves because I don't have a good thing to say about this company and will not be recommending them to anyone I know. If I could give zero stars I would. read more

I would not recommend anyone use ashley furniture services. The quality from ashley furniture is not the same and the customer service is definitely not even par. They order from vendor that are bad quality and make the consumer deal with the provider following delivery. You get better quality ordering at amazon or walmart from random vendors. They try to bank on keeping your money by making it difficult to return. Most places you can return in store but no you have to ship back to the vendor because they know its crappy quality. NO STARS read more

I would like to share my experience with Ashley furniture, Purchased 2 sofa's and a coffee table - valued more than 5K and have made several payments since that purchase ( July 2022) we had no problems with the furniture. It just so happens they were having a promotion ( Yeah - Right ) it was for a MasterCard based on what you spent and we were told that we qualified due to our purchases, and was told it would be 6-8 weeks once the furniture was delivered, the furniture was delivered earlier than we wanted but we accepted. Nine weeks went by and we didn't get the card so I went back to the store and was told that in fact we do qualify, but the salesperson neglected to add it in - and she was very helpful and said it would take another 6-8 weeks to receive, okay I said, waited another 6-8 weeks nothing, so I wrote a letter to the company - To this day I have not received anything from the company or otherwise. Beware when they offer you a Gift Card for purchases as you want get it and they don't respond to you. I will never shop there again. read more

Our sales rep was Steve, and he was nice at first but the longer we were in the store, the less helpful he became. I figured the slow and slurred speech was normal for him, but the longer we were there, the more it seemed like he was on pills or something. My wife and I were in the store over 2 hours because we couldn't finish our transaction due to Steve deciding to drop what we were working on and help another customer. Also come to find out, he ordered a wrong item as part of our order that would delay our order if we changed it. Please steer clear from this store but if you decide to go, definitely stay away from Steve . read more

I purchased over $10,000.00 of furniture in Nov 2022. I am having 2 issues that are clearly manufacturers defects. The extra warranty wont cover it because they state its under a year old and being a manufacturers defect the store should cover it. I called the store and the agent states she is opening a claim and I will receive an email to which I am to send pictures. Within mins I received an email stating "This is Ashley Furniture reaching out regarding your last technician visit. "Unfortunately, we do not cover damage or stain claims caused by use of the product. The Ashley warranty would only cover manufacture defect claims." What visit??? I just filed a claim minutes prior! No one could have possibly been here to inspect the furniture unless it was "The Flash" and I missed him! I immediately called customer svc number to obtain corporates number and they stated they do not have it. I called two Ashley Furniture Store locations and neither of them would provide me the corporate number. DO NOT SHOP AT ASHLEY FURNITURE unless you enjoy wasting your money. read more

Buyer beware of Wesley Chapel Location and Ashley Home Furniture Store Furniture broken delivered and refused to take and left at home stating that in 24 hours someone will come to fix. Customer service wanted to schedule in 10 days to send someone and they refuse to return the furniture. DONT BUY FROM THIS COMPANY THEY LIE JUST TO GET SALES.... read more

I cannot stress enough that if you decide to deal with this store, ASK QUESTIONS AND DO NOT ASSUME THEY KNOW WHAT THEY ARE DOING. My order was messed up to begin with, then the correction was messed up, then the correction of the messed up correction was messed up, and when we finally got the whole sectional that we wanted in the first place, I got a call from Ashley Homestore requesting a confirmation for them to come pick up our sectional for some reason. Horrible communication and it appears they need better training overall. read more

Worst customer service ever. I ordered a mattress for delivery early in October. I was promised it was "in the warehouse and available for delivery in days". (YES, I have learned to ask this before any purchase with Ashley) Of course within 48 hours I get notified it won't be until November which I just let go and waited. For two weeks they have blown my phone up with the automated system promising me that 11/5 delivery in fact I received two notifications of delivery today saying 11/5 was my magical day.Then suddenly that fated third call saying oh just kidding now we have to push you out to the middle of December. Of course now I'm heated so I start making calls and let's just say I need another review to discuss how horrible that process was.. But in the end I speak with a live customer service agent who said sorry for the mis-information we don't have your mattress and you have two choices: 1. open a case giving the warehouse supervisor 4 days to call you... but he will probably just tell you the same thing I just did 2. Go back to the store and request a refund I have been an Ashley Shopper for years and frankly they have always failed at on time delivery and customer service follow up after a purchase (not quite this bad in the past) but this time I'm feeling like I am going to be "THAT LADY" everyone is looking at in the store when I show up to go over this current situation with the salesperson.. Get it together Ashley don't train your salespeople to sale at any cost even lying about availability, and please look at your customer service systems overall process because it is the WORST. read more

The Furniture is sub-par at Best! Not what it used to be! The Customer Service is non existent! Every time you call its overseas and you cant understand anyone! They shipped the wrong stuff 2 times already. Never again!! read more

I never even realized I needed a new mattress until Tyler Moore (Dalton) told me that my neck, back, and sharp lower back pain was most likely coming from my mattress. Time flies and apparently 11 years was a long time to own a mattress, haha! He made the whole process so simple and even provided more information on what pillows I should be using, as well! He also got me EVERYTHING I wanted/needed for $1 under my approved amount through Ashley HomeStore since I was slightly nervous I wasn't going to be approved for as much as I needed. I am very lucky and grateful to have such an amazing salesman that saved my back, literally! Update: Slept on my new bed last night and woke up in the best mood ever with zero aches or pains! Thank you to Tyler and his awesome manager for making it work in my budget!! Would recommend, 10/10!! -Michael Plourde read more

My boyfriend and I became new homeowners recently. Steve made the process of buying a coach smooth and easy, he was welcoming, friendly and knowledgeable making the experience enjoyable. We definitely will be returning for another purchase! read more

Stay away from this store. The sales people are nice and helpful but once you pay no one will help you. The wrong furniture was delivered to us and we had to wait for a new delivery because the truck was "full" when they promised to deliver the correct couch. There is no manager to speak with so you wait on hold or transferred to corporate customer service and wait on hold there. They are rude in the finance and scheduling departments and basically admit it by saying "there's nothing I can do". We spent $5000 and could not even speak to a store manager. If I could rate it a "0" I would. read more

I was misled to believe that products I order would be delivered or shipped to me within a few week. Purchase date 6/25 estimated ship date 7/15. We are past the first week in August and I have yet to receive all of my items. One of those items being a crib for my 9 month old! Near impossible to get someone at the store to pick up phone, the time i did I asked that they have the GM call me, he/she never did. Customer care has hung up on me twice or just transfer me person to person. This has to have been one of my worst experiences working with a retail company period. Very poor management in this store and at home office. My advice is to stay far away!! read more

What a disaster this had been. You can not reach anyone by phone. You are sent to recording and never get a call. Ordered a table, bench and chairs. Delivery day, the bench and table only thing delivered. Now they are saying almost two months wait for the chairs. I have a table sitting here with no chairs. How inefficient is that? The bench delivered wasn't even put together correctly. It consist of only 8 screws, not a big job. I would have preferred them just drop off and me put together rather than mess it up like they did. They put 5 screws, who knows where other 3 screws went. Three out of the 5 are barely screwed in, and they stripped them so you can't properly fix it. How is that for professional set up and installation? I Have been calling the entire week (and chat) got one phone call back, out of my many messages and the agent disconnected when trying to get me over to someone "who can help." Do not order from them, they do not have it together at all. read more

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Really bad customer service, rude and condescending staff and not very friendly or welcoming. I'll go to their competitor and get furniture for my new place read more

John Santiago was awesome. He went out of his way to help us with our purchase. Because of him, we will definitely be a regular customer at Ashley's. read more

No customer service at all! Prices in store do not match on line. Cancelled order went to Badcock, at least they care.

So update to my post below, so my furniture was delivered late as I expected by 4 days, the deliver crew stated my furniture almost didn't even make it on the truck and was going to be pushed out again, but they made it happen. While the delivery crew were taking things off the truck they complained that they had to use the freight elevator, they stated it was too far...not sure if they know was a freight elevator means, but it is used for things just like this. I didn't pay any mind to them at this point. They took about an hour to bring put my bed and entertainment center and I had to move three other pieces from their truck myself because they made it so awkward with all of the complaining. I did let Ashley Furniture know and they did not apologize, just let me know they will send an email to the company. I also paid for assembly and delivery...well my furniture was damaged and not assembled correctly. It looks like I bought my furniture at the flea market and at this point it might have been a better option. So once again I tried to call and no one answered, like usual, so I drove 40 minutes there and 40 minutes back (this was my third trip to the store), for them to tell me to send the pictures via text and they will follow up with me...that was over three weeks ago at this point...still have not heard back from them. Here we are 6.30.20 and my couch was finally being delivered, no didn't think so...I got a call at 6:50pm the evening before to tell me that my ottoman was being delivered but my couch would be delivered sometime this week...they are lucky I actually missed the call and received a VM...so I took time off of work today (I'm working from home) to have this delivered with a window of 11:15pm - 3:15pm, which is ridiculous in itself to find out that I am only getting an ottoman today and now have to take time off of work again for a TBD delivery at some point this week. I WILL NEVER BUY FROM THIS STORE AGAIN!!!!!!!! After you pay for your things you get no help..I would give this no stars if I could. read more

This has been the worst customer service I've ever experienced. I have been calling since Monday, left multiple messages, and have yet to receive ANY response. I was told by the delivery team today that a part of my order was on backorder and they have no idea when I will receive it. This is unacceptable as I NEVER received a call or notice from Ashley Furniture informing me of this delay. This is the second disastrous order/delivery I've had with this company. This is unacceptable and awful customer service for a customer who has spent over $10k in your store. I need this resolved immediately. To add insult to injury, I was also just informed that the artwork I ordered in store along with my furniture is no where to be found and no one knows if or when I will receive it. I will never purchase from this company again, and expect a full refund. read more

Went to the Wesley Chapel store on Labor Day weekend and got a great deal - the sales rep - Shalance was great. That was about all that was great. We spent about $3,000 on a couch and if I could do it all over again, I'd spend more money somewhere else. The couch arrived with grease stains from the factory on it. Delivery team assured us the store would help address it - nope. We called the store who told us to call the protection plan company. The protection plan company told us to call the store back. The store then told me to call corporate help. I called corporate help and submitted a claim, however corporate said they would call me back in ten minutes. Well 2 hours later and they did not call me back. I then called the store back several times to speak with the manager, Orlando. He never called me back - I assume he's allergic to the phone like all the other reviews say on here. In the end, corporate scheduled a technician to come out about three weeks later. But I ended up spending about 4 hours of my day (all during the work day) to simply schedule a technician to fix stains that were from the factory. Shame on Ashley for showing no care for their customers. I just bought a new home and was hoping to buy more from Ashley - but after all this - never again. read more

To say we are happy is quite the under statement. Me and my family are very upset at the overall service of Ashley from the delivery to the technician. The delivery came and delivered my table with chairs and bar chairs as well as my bed set. Me and my family noticed that all the chairs were wobbling and when asking the delivers they said all you have to do is sit on them and they will adjust. Silly us to believe that... after sitting on them they still wobbled so we called Ashely customer care and they said they can send a technician. When we went to check on my bedroom set The delivers mentioned that the legs of the nightstands were stuck and that the technician needs to get them out because they are not allowed to do that. Another thing we noticed was that there were scratches on the nightstand and on the headboard of the bed set. When we called customer care again they said that we can not exchange since we sign off on the delivery. Another thing was that they brought bed springs that were tooo high once you put the king bed on and they said they couldn't take it back and I was suggested to just put it for sale on my own. Which is quite the inconvenience. Point is the technician finally came today and he had a profound Odor that was not pleasant and he was in fact very dirty. He went to go fix the nightstands and take out the legs for the nightstand and while he worked ... let's just say his pants needed to be lifted up because our eyes were brought to the attention of something very unpleasant. When he was fixing our nightstands he came in with Elmer's school glue and kept saying to us that "not a lot of people know this.. but this stuff works on wood" I was not impressed at all. We were told that the technician would come out in a small truck however he came in his own personal little Sudan vehicle. Needless to say I don't think we will be purchasing from Ashley's again. read more

If I could give no stars I would... My wife and I have been in couch HELL since December 2022. We purchased a sectional couch in Sep. 2022 and the couch started pilling after less than 3 months of owning this couch. We have had several techs out at our home and discussed to us that this couches fabric is defective. They even sent us replacement parts for the tech to replace. However it took so long for a tech to come to our home there was more areas that started to pill. We had the option to do a reselect by Two different managers and techs that came to our home. ALL have been denied by corporate. I'm going to share what Ashley's Furniture stated to use for their reasoning of the denial. They stated and I quote "We sit on the couch to much" and "You have dogs" . Now, we do sit on our couch that is true, but that is why people by a couch is to sit on them and to my knowledge if you go on Ashley's Web site they have dogs sitting on couches as well. I have been thrown around in circles with the management and corporate office. Oh wait it gets better.... At one point we were told by the Store Manager(I will not say names) we were getting a reselect and to come to the store a pick out a new couch. Well, I brought my wife and two small kids to the store for 3 hours to find another couch and we did find another couch. We were even going to spend 3k more on another couch. Well that got denied by corporate two days later. After we were under the impression this couch Hell was over, BUT OH NO IT WASN'T!!! Here we are 6 months later still dealing with a pilling couch that keeps getting worse. "FYI" its now pilling in places no one sits on (UNBELEVABLE) like to top and the sides of the couch. We have now put in a complaint with the BBB on this company!! So figured I'd post one here as well. My wife and I are not complainers, we normally would not waste our time on things like this. I have better things to do. However, We don't want another person to have to go though this like we have. DON'T LET THE 4TH OF JULY SALES FOOL YOU PEOPLE! STAY AWAY!! read more