I went to the Wilmington, DE Ashley store over Black Friday weekend. My daughter and I were greeted by a sales representative. We told him what we were looking for, he joked about having a few of "those" but it was a good thing that we were not looking for washers and dryers, because we would be in the wrong store. He then allowed my daughter and I to walk around the store and checked on us once; which I appreciated because I don't like it when the sales person is pushy or follows you around the store. We found exactly what we were looking for, got a great deal, and the whole sale process only took about 20 minutes. I immediately paid and scheduled my delivery! It was a great experience! read more

Have been doing some furniture shopping for a new home. The sales rep promised us discounts through a certain date, but when we went to actually buy the sofa, he changed his tune and said that corporate wants them to change the rates. He ran some numbers and gave me a high price, tried to sneak in the extra service package, and would not price match to the multiple online stores selling their exact Ashley product. He really didn't seem to care. I bought the exact same sofa, shipped, for $600 less elsewhere. I'm sitting on it now. read more

Worst service and very inexperienced sales staff, including the general manager, who was extremely rude and made smart-aleck remarks. Sean, the sales associate, repeatedly disappeared whenever we needed answers and didn't even know how to use the large product display screen--we had to show him ourselves, and it was very simple to operate. We then asked for help from Anthony, the sales manager. He also disappeared for a period of time but eventually returned and answered our questions. When we asked for a better deal on over $5,000 worth of furniture, the general manager refused to offer any flexibility whatsoever. As we were walking out, we could hear staff making derogatory remarks about us, which was completely unprofessional. We left and found the exact same Ashley furniture at another store for less than what this location was charging. read more

used to be a nice place with nice people and nice furniture. Not anymore. Cheap Chinese garbage and the prices of doubled. No thank you, never again. read more

[as of 5/21/25] Folks, the best thing to do here is if you find a piece of furniture you like, go to this store to check it out in person, sit on it, touch it, and if you decide to buy, just go online and order it. You can get delivery to your door, and they come in and set it up as well. There is no need to buy the furniture at the store. Trust me, your order will be in much more capable hands if you are ordering it online in lieu of having the incompetent people at the store place the order. While the furniture may be decent, I can tell you that the customer service is deplorable. First, you have to make sure the salesperson codes in the correct furniture sku number. You have to check their work, just like a teacher does for first grade students. I ordered a sofa and oversized chair. The 'manager'--and I use that term lightly--Shawn wrote up my order. He entered the wrong chair color and charged me the wrong price (the online price was better, and he was supposed to charge that price). I caught the issue but that resulted in a $102 credit that had to be given back to me on my credit card. The "office manager" Tiffany was even worse. She charged my credit card fist, then she printed out the sales sheet which is where I found the overcharge and the wrong price. I brought it to her attention, and she threw a hissy fit when she had to correct the mistake, trying to blame me for it. She was/is rude, and when it came time to figure out the refund for the overcharge, I had to tell her the amount because she could not make the simple math computation. She was more concerned about leaving to catch her bus home. She muttered the whole time she was processing the refund, and I had to call out her BS. NO CUSTOMER needs to put up with that--not with the ability to order this furniture online. Then I had to wait for about 2.5 weeks for the furniture to be delivered. That wasn't so bad. But what was supposed to be a simple delivery turned out not to be so, because they brought the wrong color chair. So, I had to refuse it and go back to the store. It has been just about another week and not one of the people in the store seems to know how to fix it. There are several managers, and not one could fix the problem. Each one said it was the other manager that had to fix the issue. Excuse after excuse. The customer service center called me and told me the chair I refused was checked back into the warehouse and that my new chair was there waiting, but they could not arrange for delivery as the people at the store had to 'release' it on their end. They told me they had been trying to call the store all day, but no one was answering and asked me, the customer, to go to the store and find out why they were not answering. I did go. As I was walking in, I dialed the number to the store on my cell. I walked in. There was one salesperson sitting on a chair looking at his cell phone and the other was helping a customer. Yet the whole time I can hear the phone ringing and no one answering it. Unbelievable. A simple furniture buy, all screwed up to hell. BE CAREFUL if you do order from the store. Check that they wrote down the right sku and furniture description. Make sure you are being charged the right price. and if you do proceed with ordering from the store, expect problems and don't say you were not warned! read more

Dean Cromer was very informative and helpful through the process of trying to find a couch. He gave us a great demonstration of how the performance material works, helped us with the size, discount, and made us laugh through the process which is even better. Overall very pleasant experience! read more

Everyone in the store was phenomenal. We were pleased with our selection but even more pleased with the assistance. Charles and Rahim were champions and we are really pleased with the price out the door as well. We will definitely be back read more

Mya, Sean and finance team were great. Process was easy and transparent. New bedroom set 2 weeks out for our new home and delivery is free as well! read more

They don't have a military discount but they do have a Black FridaySale. They greeted us nicely and were friendly. read more

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I ordered the Carnaby set in September. I was told that delivery would take place some time I'm October. Then it was mid-October, beginning of November, until it was finally ready the first week of December. I understand COVID has pushed things back but four months later is a little ridiculous. And when I called sometimes I would get "well you can just cancel". After four months and countless measurements I was confused by that response. The couch was finally delivered. Given the time spot between 3pm-7pm on a rainy day. The delivery happened at 6:35 in the dark and mud. The couch was fine regardless and I love the piece. However, the delivery company left all the trash on the side of my house. Boxes left out in the rain, the plastic coverings flying around. This was unacceptable especially because paying for delivery was a big expense in itself. I was polite the entire time but this seems a little unacceptable given the amount I'm spending on the couch and delivery. read more

Ashley Store - Furniture Stores Near Me - Wilmington, Delaware

Laura was very helpful and professional. Pleasant buying experience. Would recommend checking them out. Dan read more

UPDATE- After hearing from Customer service on my first bad review they attempted to make things right. However, a month and a half later I have heard zero on my new table even after reaching out multiple times. Ashley furniture is not worth the price and definitely not worth the headache. Leg of coffee table "wood" is peeling off less then a month after getting it. Terrible quality furniture. Would never recommend. After speaking to Jessica from customer service I wanted to update my review! She was amazing and got ya replacement table legs in an incredibly timely manner. Thanks Jessica for your great customer service! read more

Ashley Store - Leg of coffee table. "Wood" is peeling not even a month after having it. - Furniture Stores Near Me - Wilmington, Delaware

We had a horrific experience shopping here. We were excited to buy furniture for our new house and found a good deal shopping at Ashley. We made the payment and were assured the furniture would be delivered in a weeks time by James - a sales representative. This was where the trap began. They never got back to us on the delivery. We called them multiple times and they promised different dates each time. We had to leave work to wait for the furniture to arrive but it never did. James was very rude to us on the calls. He also did not provide any clarity on the delivery. They scheduled the delivery 3 times (which never really delivered anything), and later we found out the items were not in stock in the warehouse. Not sure what they were trying to deliver. We even paid multiple visits to the store. The manager LAMONT (I would highlight his name), shared his number and assured me he would make the delivery possible as soon as possible if I called him the next day. This was all a scam. He disconnected my calls and never responded to even texts once he realized it was me. He did not even have the audacity to call back, knowing I was a customer. We are utterly disappointed in Ashley and do not plan on making any more future purchases here. Please shop here only if you are ready for a series of follow ups with the worst customer service. read more

I was assisted by James Hollis and was thoroughly impressed with his ability to answer all of my questions. He was kind, friendly, thoughtful and respectful throughout the purchasing of my beautiful furniture. The finance lady Mercedia was also pleasant & kind. Thank you Ashley Furniture for having such great people in your business. read more

Hands down an all around wonderful experience. We were greeted and shown to a few examples of what we were looking for. At no point did I feel trapped or like I was being pushed. Our salesman Eric was hilarious, knowledgeable in their products and very friendly. He let us decide things on our own and wasn't pushy at all. My husband HATED shopping at the other stores we went to but was actually happy and excited about our purchase with Eric. Cindy, who rang us up was informative and awesome. Scott the manager and Scott the assistant manager, were also both friendly and upbeat. I would highly recommend coming here. They were all awesome. read more

Ashley Store - So comfy. - Furniture Stores Near Me - Wilmington, Delaware

Came in this Evening looking for a new mattress after spending several restless night waking up with back pain. Laura was so helpful. She even provided me with the same type of pillow she uses at home. She had me try several styles and densities of mattresses until we found the perfect fit. Laura was so helpful she help this princess and the pea finally get a peaceful nights sleep. read more

My husband and I came to Ashley's on President's Day looking for a sleeper sectional. Our salesperson Jay was friendly and helpful. He helped us locate a sectional that we liked on the floor that also comes in a sleeper version. We asked the price and Jay stated it would be $1100. We had looked this up online and it was priced somewhere around $980. We decided to go look around before making a decision. We headed to a few other stores and realized what we were getting for the price, even at $1100 was great value. Other stores had similar sleeper sectionals for close to $1800. We headed back to see Jay at Ashley's and told him we want to purchase the sofa. We questioned the online price versus the price he quoted us and said if we buy it online we can get the lower price, but they can't match the price in the store. What? This makes no sense. We got excuses about how their computer systems work. It's ridiculous. Since we were not able to purchase the particular sectional with sleeper online (it did not have an add to cart option, it said to visit nearest home store...well there we were!) he said he would consult his manager. Jay returned after consulting his manager and we were told the price would be $1252!!! So I asked why he originally said $1100 and he said he had no idea where he got that price from.... so far this is all super sketchy. Speaking privately with my husband, we still decided to purchase the couch because even at $1252, we still were getting a great deal versus the other furniture stores. When it was all said and done (add on tax and delivery fee-more on that in a minute). This online $980 sofa turned into almost $1500. Once we got up to check out, the cashier read out to me what we were purchasing. I am thankful I was really listening because she said we were getting the LAF chaise and I did a little turn and arm dance to double check and I said "I think that's backwards. We need the opposite direction of the floor model." So glad I caught it, so it could be corrected. I was 8 months pregnant at this point and last thing I needed was the wrong furniture that didn't work in our apartment to be delivered! Once we got the right order in place, we paid and then we were told you don't get to schedule delivery right then. They will call us when the piece arrives at the warehouse to schedule delivery, since this sleeper version is a special order it can take up to 6 weeks. This was the first mention of this. Did I mention I'm 8 months pregnant and in 8 weeks had a impending due date? And no couch? Yikes!! So on the receipt we are given there is a website you can check your delivery status. I had to read and find this myself. No one at the store mentioned it. I checked it and it said the furniture would come in on 3/31 but date is subject to change. I crossed my fingers and my legs that it would come at least by that time!! I checked it again about 2 weeks later it changed to 4/6. I'm starting to sweat. Finally on March 30 I receive a call that they want to schedule my delivery. She tells me the next available date is April 5. I said I would need a time after 12 noon when I could be home. She tells me they will call me on April 4 to confirm the time. I get a call April 4. It is an automated message letting me know my delivery window is 8am-12 noon. Okay seriously? So I select the prompts to get through to dispatch. A man answers and I let him know I need a later time frame. Before even trying to help me he says he probably can't help because usually these calls get patched through to the wrong place and I probably need to call Brandywine? Whatever that means. So he looks me up and goes "oh I was wrong. This is the right place." Great, dude glad we got this far. He tells me the Ashley Store has "major problems" because they keep telling people they can pick their time and they can't. So he says the time is 8am-12 or he can cancel it and I can call the store to pick the next available delivery day, which is at least a week out. I said thanks, but no thanks because if I wait a week, this baby will be coming. So I told him to leave the date and I'd reschedule my whole day to sit around for 4 hours to await the couch on their schedule. His suggestion "well it can be any adult over 18 at your home to accept the delivery, it doesn't have to be you" So the delivery of the couch finally arrives on April 5 around 11:30am...so glad I sat around all morning. The poor delivery guys, while very polite and efficient, could barely get these huge pieces up 3 flights of stairs and into my living room. But the sofa is here, in great condition and we do love it. The furniture itself is why I gave 3 stars. Customer service is so lacking from Ashley's and the delivery process it's laughable. It took 6 weeks and 4 days from purchase for us to receive our furniture. And expect to pay for your stuff, but to be treated like they are doing you a favor by even just delivering something you paid for. read more

Ashley Store - Furniture Stores Near Me - Wilmington, Delaware

Well, I didn't end up buying anything so I can't speak to the issues that other reviewers have mentioned. We were in the market for some bar stools for our new breakfast bar and we did find some we liked, but ultimately decided to choose another style. The store displays were set up nicely - they have a lot of beautiful furnishings/décor that I would just love to have. The sales guys seemed nice enough and were very helpful. Next time I am in need of furniture, I will keep Ashley HomeStore in mind. read more

Vivian was so helpful. She worked with me over the phone and then in the showroom to pick out the perfect oval cocktail table and round end tables. The furniture was delivered this morning and is beautiful and fits perfectly in my living room. The gentlemen handling the delivery were professional and cheerful. I'll definitely be back when I ready to replace my mattress set and recliner. Vivian gave me a flyer from Habitat and they are coming Saturday to pick up my donated furniture. Check out the Nestor tables, they are beautiful. Thanks Vivian! read more

Had a horrible experience today. We went in and within 15 minutes decided on a couch (we had seen that one online and wanted to see it in person). Butch was awesome! He helped us right away, but for some reason it took an hour then get the paperwork going after he submitted it to the front desk. They did not treat their sales associate well and I really felt bad for the guy as he was really nice and helped us out. They yelled at home for having us write down our billing and mailing address (2 different addresses since we are moving). I am not sure if he did something else wrong, but they were really rude to the guy. Then, we went to the bathroom. There was no toilet paper, paper towels, or soap. There was water damage in the bathroom and it was really dirty. To top it off as I was walking around the store waiting and trying to keep my 2 boys entertained, I turned a corner and walked into the corner of a bed, where the foot board was covered by a blanket, so I didn't see it was there. I now have quite a large bruise on my leg. read more

Staff was helpful and helped to confirm a custom order a few times, to ensure we had the correct information. Furniture all over is on longer than usual delays, so an issue with our furniture will make a 3 month delay, 6 months. Much appreciated! read more

The worst customer service, damaged merchandise, no refund, exchange, will send someone out to repair. How do u fix a cracked tabletop? Went up the consumer ladder (approx 12 hours on the phone.) Someone came out and glued the top, glue splatter on top and area not even closed. Called BBB, they told them I cracked the table and they fixed as a courtesy read more

My boyfriend and I had the pleasure of purchasing furniture with Kimberly. She is the best at what she does. She's not one of those average sales people who just want to make a sale. She truly cares about what makes her clients happy, including the price!! We came back 4 times and each time she was there to assist us in whatever we had inquired about until we finally made up our minds. Furniture shopping is such a tedious process, but she made it 10x easier/enjoyable. Not only do we appreciate Kimberly, but the entire staff at Ashley's was very helpful and accommodating. We will definitely be back in the near future! read more

Ughhh.. what a sh*t show. Priced out the same exact set of furnature over a week with 3 different sales people, the price changed 3 times. Sometimes by $2000. Prices on the sign are never right, and discounts change hourly it seems. Honestly was about to spend 7 grand in furnature, but because of this shenanigans we went to Ray more. Don't waste your time. read more

We ordered our furniture in February and were told it would be in in 8 to 12 weeks. We had a partial delivery for our kitchen table and counter stools in April. It is now August and we are missing our entire bedroom suite and two sets of bunk beds. Called a few weeks ago and was told I only needed the footboard and ladder for delivery. It would be in by August. Called today and was told I am missing pretty much my entire set and the bunk beds now. They used MY furniture to fulfill another order since we were still missing the ladder and footboard. Now I have only the one set of bunk beds. Now they are saying MAYBE November! I am beyond furious. read more

If I could give this Wilmington store zero or a negative, I would! DO NOT BUY A THING FROM HERE! They have the WORST customer service! The manager Lamont, hung up on me. It's been over a month and we haven't received our furniture yet! The salesman is a liar, he lied about how long it would take and he never disclosed the fact that they will charge you $20 to ship items from THEIR warehouse to THEIR store! You cannot cancel anything after 72 hrs or you will be charged 10% of the invoice price. What company does this????I'm fkng furious! I'm so angry at myself for not reading reviews first and ever stepping foot in their door! Everything is over priced junk! Why did I walk in there and buy anything? read more

Customer service was terrible. Ordered furniture but not all furniture delivered due to tables not being in stock. That was fine we agreed upon that, but then it took weeks for them to recognize that the tables were never delivered. The store does not answer their phone, voice mail box is full and when you reach them they never return the call as they say they will. Finally was able to get straightened out by David in their corporate customer service or warehouse. Will NEVER purchase from them again. read more

Quite easily the worst customer service experience of my life... I'm not sure where to begin, as I'm not one to write reviews or be overly negative about my shopping experiences, but I've never been so poorly treated as a customer in my life. I can't imagine what happened to us being acceptable by any standards of customer service whatsoever. We made a rather large purchase of furniture at the Ashley Furniture store in Wilmington Delaware. We spent thousands of dollars furnishing our home there, we've sent family and friends there directly bringing the store more business, and have been overall happy with the experience and the quality of everything. Until recently... the main sofa that we purchased for our living room some how just snapped in half at the base. Although upsetting, we thought it would be no big deal, considering we purchased the extended warranty on all of our furniture through Ashley. This is when things got crazy - we called Ashley to schedule a replacement and that we wanted to use our warranty. Normal operating procedure for any furniture store in the country besides this store. The store rep told us they no longer will accept our warranty because they are under new management. Ummmm... what? So we spend hundreds of dollars on a warranty and they simply no longer honor it because of new management? We actually thought this was some kind of joke. I've never heard of new management coming in and not honoring previously agreed upon warranties. It's absolutely absurd and customer service suicide. Additionally, our warranty is with ASHLEY FURNITURE. Not "current management/ownership group of Ashley Furniture". This is a flat out scam and people need to know about what this store is doing. As if that wasn't enough, it gets even better. The store insisted on sending a repair man to repair the damages free of charge. We thought that was a fair compromise so we had him come take a look. He came into our home for 5 minutes, said that it would be too big of a job that would take 3 hours, and left. We never heard anything about it again. Ashley says the repair company they use is a 3rd party, so they have no tabs on how they operate. How convenient. All in all, the sofa set we purchase cost us roughly 1000 dollars (not counting the warranty), and they no longer carry the piece that broke. Ashley offered us 400 to replace the broken piece with another piece, but the problem is nothing they make matches what we already have, and 400 isn't even close to what we spent on it originally. This is just a pathetic excuse for customer service (and potentially illegal?) and I hope my story deters people from shopping here. Judging by the review score here, and everyone's previous terrible experiences, I would say it's no longer a coincidence and more like a pattern - of absolutely terrible customer service. Take your money elsewhere, to a company that appreciates your business and won't jerk you around. This place is nothing but headaches. Stay away until they get their sh*t together. TLDR: Bought a whole bunch of furniture from Ashley, bought the extended warranty. Our main sofa breaks. Ashley says they will no longer honor our warranty because they've had a "change in management" and aren't honoring warranties from the previous management. If this doesn't scream scam, I don't know what does. read more

Prices are nearly DOUBLE then what is online. They claim they are a franchise and that the prices listed are why items "should" sell for but that they will discount for you. They inflate because they want to "earn" your business. I continued to ask for them to explain why every item online is less they could only say cause they are a franchise. I said so the prices I see online you will go even lower? He said depends on the item. I could not in good conscience purchase anything from this store knowing that good people are being taken advantage that don't know any better. I'm crying because it's just so wrong. read more

I am extremely disappointed with the customer service I have received from Ashley Furniture. We ordered a sofa/loveseat combo that broke within less than a year. They sent someone out to 'fix it', and it broke again. When I called to ask for a replacement or at least someone to come back out, they said nope, sorry, not my problem anymore. UNACCEPTABLE. Do not shop with Ashley furniture, they have horrible customer service and their products are garbage. I would give negative stars if I could. read more

Melissa helped us buy a mattress today. She was very professional, helpful, and friendly. We went to buy more furniture but prices were a little high, even with their specials. Otherwise we had a great experience and would recommend this store to others. read more

I would not recommend this store to anyone! From the beginning we had problems, delivery was delayed and then we were missing furniture .... even a mattress Now, 18 months later our king size bed collapse when my husband was sitting to put on shoes. The " 5 year warranty " we were sold is a joke and basically covers scratches and dents. Ashley furniture has refused to reimburse us the cost of the warranty and/or stand behind their product. Customer service is a joke too. If you want quality furniture check out Sensenigs Furniture in New Holland PA. read more

This was my first time at Ashley HomeStore - and I'm really glad I decided to check it out! Kimberly was so patient (I am extremely indecisive and my mother doesn't help lol). They were more than accommodating and I was able to pick out my new living room sofa and loveseat! Even the checkout process was smooth. The staff was so polite and kind! The store itself has a nice selection. Even after leaving, Kimberly called a few days after to keep me updated about the delivery and what to expect. Not long after, another very kind lady called to schedule my delivery. Thanks for the smooth experience! read more

The ordering process was the easiest part. Had our new living room furniture delivered on September 14th and by late November the couch had already broke. Also they delivered an end table that didn't shut completely. Took till January for them to send someone out to "fix" the couch. I asked for my money back with Frank and was told that's not possible. A few weeks ago they exchanged the end table for only to deliver on that has the bottom drawer on the wrong side‍. This furniture is complete junk and it's made of particle board. The kicker is since they "fixed" my couch now the other side is sinking fast. I didn't think I was buying cheap furniture but apparently I have been had. read more

Ashley Store - Are you kidding me?? - Furniture Stores Near Me - Wilmington, Delaware

From the moment my wife and I walked into Ashley Furniture we were greeted with employees willing to help us. Butch assisted us with choosing a couch and bedroom set. I am going to recommend Ashley Furniture to all of my friends and family. read more

Worse experience ordering furniture. Purchased sectional at the Concord Pike Wilmington location with salesman James. My husband and I spent a lot of money and this place does not even have the decency to return phone calls from a customer. After leaving several messages for a return call, still waiting to hear status of my order that was to be delivered on 12/15/19. Disappointing to say the least. read more

Thank you, Scott, for working with us as we plan for our move into our new place. Your staff were patient and respectful as we made decisions. Thank you for all of your help and we look forward to doing future business with you. Thank you, Butch! read more

My husband and I had a wonderful experience with Hector today. He made something that could have been stressful a very fun and productive experience. I would highly recommend this store and especially Hector! read more

If giving zero stars was an option that is what I would give this store WITHOUT a doubt. The only person who has a clue what they are doing is Cindy at the front desk. My boyfriend and I purchased a sectional on 7/21/20. After being told month by month it was being pushed back we are now into December to find it was pushed back until January, (which who even knows if we would get it then). Yes, you read correctly over 5 MONTHS ago. I recently spoke with Cindy, only to find out that the STORE had made a huge MISTAKE. The sectional we paid for was entered incorrectly by ASHLEY FURNITURE. We learned the sectional comes in 4 pieces, and we were informed they put in 2 pieces as one color and the other 2 in a completely different color. (I mean common sense but who would want a couch with 2 different colors??) Following this mistake we were again informed the correct version of our sectional was not put in until 9/7/20. After wasting 7 weeks of our time, the store manager Scott Cartwright has not done a single thing to make this right. He has no clue what he is doing nor does he know how to communicate affectively with customers. He offered us 100 dollars which was told to us through Cindy since Scott conveniently can never speak on the phone because he is with customers or apparently "calls out sick". My boyfriend and I are so disappointed about our experience with the store, and feel as if they did not do anything to make us feel better about any of this process. At the end of all this Scott said our only option was to cancel the order to receive a full refund. I feel as if his easy way out was to cancel our order and get rid of us. I am sadden to know that a successful business like Ashley Furniture allows customers to be treated this way.The day we purchased our furniture the sales rep repeatedly said "how can Ashley Furniture earn your business", with that said this situation is how you have completely lost it. read more

Purchased new living room furniture from the Wilmington, DE Ashley store, it was my first time there. The salesman was knowledgeable, friendly, and helpful through the entire shopping and purchase process and answered every one of our endless questions. The only reason for four stars is the long wait time for delivery which ended up being longer than anticipated but the actual delivery process was smooth and professional. I would return as a customer for additional needs without hesitation. read more