***ASHLEYS WARRANTY SCAM! **** TRUST ME, DO NOT BUY IT! THEY WILL NOT COVER YOUR CLAIM! Do not purchase their warranty! Their 5 year warranty is a scam... I purchased an entire sofa set and a 5 thousand dollar mattress and incline mattress frame. Everything together was around 8 thousand dollars. So of course. I purchased the $350.00 warranty. Needless to say, 4 1/2 years later, as I was adjusting the cushions, the zipper broke! No PROBLEM! Right? Wrong! I went to claim it, since it says mechanisms are covered. If you google mechanisms, a zipper sure does qualify. Guess what, it didn't, to Ashley's Standards, then they try to sell you on Tier 2 coverage. Which is... guess what? Another $100.00! Haha for a zipper that I can get fixed for 40 bucks at my local tailor. SCAM! SCAM! SCAM! That was my second attempt to make a claim, they keep denying it. That was for a $40.00 zipper, do you really think they are going to cover something that is more serious!! read more

Ashley Store - Furniture Stores Near Me - Yonkers, New York

See all

I went to the Ashley Store in Yonkers just to check out some furniture. The sales person, Julio Vasquez welcomed me and provided me with information on all the furniture I was looking at. He was helpful and well informed on the furniture and materials. He was super friendly and generous with his time. I would highly recommend this store and you must ask for Julio. Maria read more

For accents pieces such as small end/entryway tables, decorative shelves, tabletops accessories and wall decor, Ashley Home Store in Yonkers on Central Ave- does it right. Since the start of my Vanity Room revamp, I've been toying with the idea of having a gold tall shelf to replace an old white IKEA bulky one I've had for about 15 years. I could've purchased a shelf anywhere online- but I wanted to feel and see it for myself (I tend to be OC). Plus Ashley came up when I Googled "gold shelves near me". Saw a cute one, stopped in on an impromptu Friday to see for myself. Personally, I don't like breaking the bank- but for furniture getting a lot of wear and tear such as dining sets, sofas, beds (frames), dressers, I rather dish out more at Pottery B. or Williams-Sonoma- just because function and quality are the driving forces there. That's just me. Plus I want to hold on to heavy-used items for a realllllly long time. Don't you? But this place has furniture to satisfy any look you're going for. I was greeted instantly by my guy Andrew- who was a sweetheart! The floor had the wrought iron finish on display- not the gold I wanted. Told him what I wanted and as he called it, "you want a hint of gold", I searched it right from my phone- so he can get a better idea and BOOM! He assured me the gold finish is in stock online and began my order. Andrew was super personable throughout the ordering process. I mean...he and I were like right there. When I closed the deal, he finalized what I paid for and delivery date. See it how you want to see it. But for me, I see Ashley as a treasure trove with unexpected finds. Even if you don't buy anything, it's a nice place to get lost a bit. read more

See all

I recently purchased a 5000$ couch from Ashley Furniture and was extremely disappointed with both the product quality and the return policy. The furniture, while visually appealing, proved to be subpar in terms of construction. After only a few weeks of use, I noticed noticeable that the cushions kept being pushed out every time I get off the couches. My son who is 90 lbs. and it keeps happening to him. Not what I expected from a brand like Ashley. Need 2 people to push them back in. There is also a compartment that if the remote falls in you cannot get it the remote. When I attempted to return the item within 15 days, I was met with a frustratingly restrictive return policy. The short return window, coupled with additional fees and restrictions, made it nearly impossible to rectify the situation. It felt like I was being penalized for purchasing a defective product. offered me half credit for what I paid for. I would strongly advise potential customers to carefully consider their options before making a purchase from Ashley Furniture. The company's return policy is a major deterrent, and the quality of their products leaves much to be desired. All I wanted was to pick something else out and exchange. Never will from them again read more

Ashley Is The Worst Ever . Purchased New Sofas That Arrived Damaged .After Several Attempted Repairs, New Sofas With Tags Still On Are Falling Apart. Furniture Was Only Sat On A Dozen Times . Ashleys Quality And Service Is The Worst. read more

Ashley Store - This Is What Ashley Left Me With After 4 Repairs On Brand New Furniture - Furniture Stores Near Me - Yonkers, New York

I spend over 6,000 in a bedroom set. Wasn't satisfied with the bed and mattress. Ashley furniture at Bay Plaza 340 BAYCHESTER AVENUE at the Bronx don't have a return policy. last time I will buy At Ashley will stick to buy my furniture at Bob's . read more

I purchased a bunk bed for my two small children, 8 months later the ladder had detached from the bed, make it extremely dangerous to get in and out of the bed. Customer service is terrible, the "warranty" is a myth and protection plans covers literally nothing! I have spent hours on the phone back and Forth between the main office and the insurance company. No was has helped me or taken any accountability to event try and fix my issues. At the time of purchase I was assured that the protection plan covers everything and it it can't be fixed it will be replaced. Save the coins and go to Bob's I've been calling for months still no response! 2-15-2020 read more

See all

WORST CUSTOMER SERVICE EVER.... I WILL NEVER BE BACK. My family and I spent thousands on furniture here. We purchased both indoor and outdoor furniture. We were told that we were not able to purchase a warranty on the exterior set because it was a floor model and we were purchasing it as is. Okay understood... we went ahead and purchased the warranty for everything else. Well of course a chipmunk put a hole in one of the cushions. I've tried EVERYTHING to replace this one cushion... and everyone at the store and through headquarters can't help me because we don't have a warranty. I'm not asking for a free cushion..... I will purchase it.... But they said I would have to buy a new couch as well in order to get the cushion. How does this make any sense at all when all I need is one cushion?????? Come to find out.... I should have been able to purchase the warranty (in which we asked for).... The salesman on the floor was wrong & now WE (the customer) are screwed. Everyone I talked to said that they can only help me if I had a warranty ... there is nothing that they can do. This is wrong in So Many ways, since we asked for the warranty and were told that we couldn't get one. (Which of course the salesman was wrong). I WILL NEVER BE BACK..... This is So Wrong. read more

For anyone looking to buy from this store or any Ashley Homestore in particular, this is a complete account of what has happened to me and will most likely happen to you. The moment you walk into the store you are greeted by a seemingly knowledgeable and kind salesperson. They take you around and show you all of their great deals. Once you place your order you are placed on a queue for each item's parts. This means if you order a bed set, you are put in queue for the headboard and another queue for the side pieces. The queues for these pieces are not the same and they do not tell you about the queue! (This is an important detail) The salesperson will give you assurances that they will not only call you to set up a time to deliver, but also (only if you live in an apartment) contact your building manager to coordinate insurance documents. This will not come to pass as, like how a parent nags their child to eat their damn vegetables, you will will need to call Ashley's customer service every day for at least 14 days prior to your estimated delivery date just to figure out if the furniture is coming or not. If you do not call them everyday they will pocket your money and forget about you. I placed an order in mid December of 2020 and I was told that I could get a guaranteed delivery within the first week of January for my new Apartment in NYC. This order ended up being split into two separate orders as a single piece of the couch I ordered was bought by someone else(who the hell does that). Anyways I set up a time with my building manager (as move in days must be reserved), and filled out necessary paperwork on my end. The representative I spoke to at Ashley HomeStore, who promised to keep me in the loop, told me a day before my move in that my building was late with their insurance documents. HE ONLY TOLD ME THIS BECAUSE I SPAM CALLED HIM THAT DAY. This ended up being a lie as I contacted the building and it turns out that the representative totally forgot to send in the insurance documents altogether. Professional right? This led me to delay my move in date by approximately two weeks. In those two weeks I had to call customer service in order to make sure documents were sent out; not a job for a paying customer. I continuously asked customer service if they could tell me how many people are in front of me in the queue but apparently this is impossible. Most likely due to the fact that the collective brainpower at Ashley HomeStore cannot figure out how to develop such a ~complex~ piece of software. Long story longer, I finally got my bed set...I will discuss the movers later in this review. If you are like me and live in an apartment building and your building requires a certificate of insurance, you will need to send the documents to coi@ashleyne.com. I initially sent my COI documents to the generic customer service and they didn't even have the ability to forward it to their COI department. You will need to stay on top of them for that as well. To be completely frank with you, I do not believe they even have a COI department. If so it is probably a single person locked away hundreds of feet underground in Edison, NJ with a 2010 chromebook and 1998 microsoft excel. Why do I think they are locked away in their headquarters hundreds of feet underground? Well when was the last time a whole division of a company doesn't have a phone number? What a joke. As I am currently furiously starting a friction fire from my typing, I am waiting for my second delivery that was delayed up until March of 2020 . I had to call them every day for the last 10 days just to make sure these ADULTS could give me my furniture in time. The icing on the cake was definitely the call not even 30 minutes prior to this review in which they told me the delivery was going to be late. The woman who called me cut me off at every sentence and did not even take my questions. She said "its going to be late is that ok? ok great bye" then hung up. Finally, once you get your delivery, a group of movers (be it as they are wary of COVID which is a reassuring plus) are supposed to place your furniture in the orientation that you want and clean up afterwards. They will definitely place your furniture in the exact specifications you state, however cleaning for them means taking the boxes and Styrofoam...that is it. Look...in the end if you are not in the hurry for furniture and you are happy wasting your time calling these buffoons every day to get your precious lamp this is the place for you. If you want quality stuff and timely deliveries you might as well spend the extra buck and go to Raymour and Flanigans or God forbid even Ikea. If I could accumulate every agonizing minute I spent managing these people I could easily, and I mean easily fly to Spain and back. It would be cheaper too. read more

Absolutely horrible experience. This was the first and last time I will ever do business with this company, and I recommend taking your business elsewhere if you're reading this. I could write a ton, but long review short, they messed up the delivery and it was a week late, they delivered a defective daybed and the installers tried to sneak out knowing both drawers wouldn't open or close without using hulk strength, and the backboard had sticky and splotchy paint everywhere. Customer service told us they would order replacement parts, but a month later they don't know when they'll have the parts or when they can fix it. This bed and mattress was around $1300, so not cheap, yet they delivered a defective product and their customer service constantly gives us the run around. Ashley is a terrible company with terrible customer service and I'm probably going to have no choice but to fix the bed myself. This place is a total ripoff; stay away. read more

Everyone is so nice until there's a problem with your furniture. You pay for a warranty that's not honored. Other furniture stores honor their warranty so I'd suggest buying furniture elsewhere read more

Never buy from here. They have a shady return policy and the quality of the furniture is not worth the cost. My chairs were all wobbly, one can't be put together because of a defective leg, and they all had some chips/scuffs on them. The customer service is poor and they kept telling me one thing and then saying they were wrong. Was also told the furniture was crap and they can't do anything about it. DONT BUY FROM THE!!! read more

The customer service experience we received from Kevin Suarez on Tuesday, March 12, 2024, at the Ashley Homestore Store number 016 was phenomenal. From the time we walked through the door we were greeted by Kevin who had a pleasant smile and a friendly demeanor. He did not charge at us as soon as we walked in, which we experienced at most stores which could be quite distressing. Kevin's customer service skills was exceptional, he was patient, professional, walked us throughout the store and made sure we were satisfied with the products we were purchasing We had questions, and Kevin was very knowledgeable about every Ashley furniture product, he took the time to explain the benefits of each sofa, mattress, and electronic mattress base we tested, . He went above and beyond to show us how to use the electronic features, explaining the ergonomic qualities for each furniture product. Overall, our experience with Ashley Homestore was outstanding due to Kevin's willingness to go the extra mile for us which is deeply appreciated. Thank you, -June S Marie read more

1 star is for a pleasant experience at the store. After that, everything went down hill. I ordered a beautiful sectional that came out to $3,350 (including tax, shipping and furniture protection). I was told that they entire sectional would arrive in two weeks, on March 31. I receive a call several days before my scheduled delivery that a part of the sectional is delayed and will not arrive until April 7. I did not make a big deal about this me since they agreed to delivery the other parts of the sectional on March 31. The turning point was when I received the sofa on March 31, I noticed 3 hours later than the back corner of the sofa was damaged in multiple areas. I called customer service immediately and sent them pictures showing them damages. I was told that my only option would be is to have a technician come out to fix the couch. This is UNACCEPTABLE when you spend over 3K on a brand new couch. I was expecting to receive a new sofa or a discount after the technician fixed the damages. The customer representative and manager claimed that since I accepted the sofa that it was my fault and that was the best they could do. This place is scam. Trust me when I say, do not involve your self with Ashley's Furniture. They are shit company with terrible customer service. I need more furniture for my home and based off this experience I will never buy from Ashley's Furniture again. read more

Ashley Store - Furniture Stores Near Me - Yonkers, New York

See all

Bought Furniture, spent a couple of thousand, was told that if I got the service protection anything goes wrong, it will be replaced... No.. not true at all. Furniture is peeling on normal use, but due too the type of textile used, I do not qualify. However, if I ripped my furniture it would be covered. Makes no sense.. So received no help with the warranty. Reached out to Ashley customer service, who tried seeing if the company would stand by their product, that is a NO. I wrote out a review of the company, and Ashley reaches out, to show they reach out. I responded to them its now more than a week since my reply and they left me hanging. Unless you are buying a brand name like their mattresses. I urge you Caveat Emptor read more

The worse customer service! I bought 4 barstools November 2019 nine months later still have not received it The wrong order was delivered five months and two months in still waiting for it to be replaced customer service is blaming the store the store is blaming customer service, no one will take full responsibility. I've gone back to the store several times and keep receiving promises to no avail. Save yourself the aggravation and never shop at Ashley furniture read more

Stay away from this company! They have no integrity. They refuse to live up to an extended warranty that I purchased from them to protect a $2700 bed. 4 months after I purchased the Sealy bed and base from them, the motor stopped working. They refused to even come out and check on the problem even though I purchased this "worry-free" protection from them! A Shady business!! read more

When I walked into the store I was direct with the sales person and said I went to every furniture store on Central Avenue and I was looking for furniture in stock I could have delivered right away. She went on her pad and showed me a few pieces. I came back with my daughter and again was told the couch and two chairs were in stock and we could have it delivered March 8 I called on March 7 to check on coi and confirm To be told the there was no delivery scheduled for March 8 I've received nothing but a run around and last was told the furniture is not in stock and I could receive it by the end cb of the month Im still waiting on a call back from management. read more

buyer beware this store will lie and their furniture never last ----stay away --salesperson named nick will lie and sell you a protection plan that won't fix anything look at pictures your bed will break and you will find alternative measure to hold it up dream bed set now my nightmare stay away the person thst responds to email via yelp is useless -customer satisfaction is nothing to them -read the reviews on better business bureau read more

See all

UPDATE: it's been over a month, and I am still going back and forth with these people about resolving the damaged furniture issue. They took back the chair that was delivered in error, and gave a store credit minus $200 restock fee. Don't shop here. Too much of a hassle! read more

See all

Great service from beginning to end. TY. Delivery men were great also. I LOVE MY SLEEPER read more

Posted on behalf of my mother Florence Lawless. In May I purchased a couch from Ashley. Worst day of my life. In the store couch was very firm. I am 72 and have back trouble. Paid over 3 thousand dollars. Couch cushions began to sink. Contacted Ashley in August. They wanted pictures of the couch. I sent pictures. They contacted me on Sept 6th saying they did not receive the pictures can I resend. That was from Neal. Took them close to 2 weeks to get back to me.  Oct 8 Th they sent email they would order new cushions.  I called in December as I hadn't  heard anything. They apologized and said order hadn't been placed. Ask for a supervisor call back. Never received one.  Jan 25th they said parts were shipped. The only thing I received was the cover. I called again. The ladsaid the technician would bring the cushion. I said are you sure she said yes.,Well I don't have to tell you he came and had no cushions. He explained that the cushions are sent beforehand. He said no worries he would put in the order for cushions to come with the cover on. There were two cushions sinking at this point. Well needless to say it didn't happen that way. They delivered cushions no cover. I called to have someone come out. The lady said we don't do that. You have to put the covers on. I told her to put me on hold and speak to her supervisor. You are coming out here. She came back to phone and said they would come out. By this time all cushions needed replacement. Technician comes out. He was here for over 2hours. While putting cover on chaise zipper broke. We used old cover that zipper broke two. The other cushions fine at first. However the cover started turning in and now sinks too. The technician told me they will send another cushion with the  cover on. Well you know that never happened. In between this I had multiple strokes. Stress. Covers arrived. They called to make appointment to bring cushion. Had to wait until I was out of hospital. On April 16th  they came. Barely spoke English which wouldn't have been a problem if I could speak Spanish. Well they put the cover on the chaise. Took them 10 minutes. Needless to say it was not done correctly. Took the last technician 2 hours. I told him it wasn't on right, he told me it was. I told him to get out. He wouldn't leave until I signed. Said he had to call office. With that the office calls me. She asked how my service call was. Told her terrible. While telling hercwhat happened she hung up. How do I know? If we were disconnected she would have called back. I called back. Ashley answered. I told her what happened. She said let me check your records. Gave her sll the information and told her to ask who was just speaking to me as they are all in same office. I was on hold 20 minutes. Someone pick up and disconnected me. By this time I'm in tears. Thought I would have another stroke.Called back again. Jean assured me a supervisor would call me back. At this point I was hysterically crying. This was April 16th.It is now April 27th no one has called. I'm still paying for a couch that is useless. I know they are waiting for warranty to run out. I cannot get up from this couch. I will never ever buy from Ashley again. I suggest you don't either. I have pictures to prove what I have said. Oh by the way my chaise is not on properly and its a different color . Well here is the continuation of Ashley and why you never buy there. After posting my complaint last time a very nice man reached out. He listened to all I had to say. He said "He likes solving problems". So he offered 275.00 to leave as is. 2nd option he would replace cushions and ordered a new cover for chaise. I took 2nd option. The cushions arrived and they were covered. Cover arrived and Duran made an appointment for Saturday 5-14. He explained he was off until following Tuesday 5-17 and he would call to see how everything went. Well the technician they sent was very nice. The cushions that came covered were awful. Worse than the ones I had. So disappointed. The cover for chaise is still a different cover. It's a week later and Duran has not called. So while I truly believed and was so hopeful Duran could not help. Their products are way below standards. So even though he tried it didn't happen. Save yourself the heartache and stress and purchase nothing from Ashley. The only way to fix this for me is get rid of the couch. A very high price to pay. Sent from the all new AOL app for iOS read more

See all

Valrie was very accommodating and knowledgeable. The only negative was that I wanted 2 end table without the coffee table and it was only sold as a set of 3. Delivery was on time and cleaned up afterwards. Definitely will shop there again. read more

BEWARE!!! Do not purchase the extended warranty on any piece of furniture you buy from Ashley. It is a SCAM. Number 1, They make it extremely complicated and it takes weeks to get a resolution to any problem with the furniture. All the work must be done on your end, the company that runs the extended warranty program is USELESS. Number 2, once you get a decision to replace the furniture, you have to pay to AGAIN have delivered and AGAIN for a NEW extended warranty. Our table was less than 6 months old. It cracked on the top of a screw that the INSTALLERS screwed in too tight. We had to go into the store, pay for another delivery fee and pay for another extended warranty. We bought the extended warranty knowing Ashley furniture DOES NOT have the best track record. But nowhere in the limited paperwork that they give you does it say all of the charges you will incur to get your furniture replaced. I will never spend another dime with ASHLEY (after already made the mistake of spending over $12,000). You shouldn't waste your money either. ZERO STARS. read more

DO NOT BUY ANYTHING FROM HERE!!! Avoid this place at all costs. They will do anything to sell you what's on the floor. After my 3rd visit I gave them benefit of the doubt after reading the reviews but the reviews were absolutely right. I spent over $15K + in furniture and was treated like a nobody. SCOTT who blatantly lied to our face promised our furniture would be delivered in two trips. Fast forward almost 2 months, my sectional of 5 different pieces were partially delivered in 4 different trips and I am still missing another 2 pieces. Also my dining chairs aren't arriving till SEPTEMBER!!!! Management won't do NOTHING to follow up/circle back or at least figure out a solution to make you feel satisfied. Moving forward, I will never buy from Ashley again. I hope this review will save someone from the anxiety and stress I've been experiencing for these last couple of months. read more

Warning: Never shop here there customer service is terrible. The furniture looks great in the store well I got furniture that was all banged up. I call they tell me there are No return or exchanges. read more

Worst Decision Ever! I have waited all day for the delivery. Worst delivery system ever!!! They want you to sit all day and wait until they get to your house like you don't have a life. If you buy from this place make sure you're ready to completely waste your time on a furniture. Buying here is the worst decision I've ever made. read more

Ashley has wonderful customer service. I had an issue with some items and my problems were resolved very quickly. Also the delivery was scheduled and arrived with a wonderful delivery crew. read more

They were very friendly and didn't pressure me into buying something I didn't need. They understood what I was looking for and guided me with no pressure read more

I have brought an entire bed set and went to return the pillows and mattress covers because I found them cheaper some where else they said they cannot return them due to all sales are final but no where on my contract or store does it say that. When they said they would no the exchange I cancdlled everything but the pillows amd sheet and I wad still charged a 5 year Warren for the bed and frame that they cancelld but would not give me a refund for the warranty. I am still fighting with them and will file a claim with the BBB. This store has the worst customer service ever the sales people don't care or remember you when you purchase anything. Any issues you have they pass you to customer service number who then sends you back to the store because it an independent franchise and you need to go to deal with the issues at a store level which means they pass it back and forth.. don't buy anything from this store or deal with customer service. They tell you to send an email and they do not follow up with you. This place is the most unprofessional ill go to a no name furniture store and probably get better quality furniture and service. The sofas don't last more than a year i brought 2 sofas that were leather and they peel and crack and break... buyer beware!! They warranty service is just as bad read more

Ashley Store - Sofa broke in the middle I have books holding up the sofa bc thier warranty doesn't cover damage - Furniture Stores Near Me - Yonkers, New York

See all

I went looking for a new chest and a box spring Once I walked in I was greeted by Dinorah Woods. OMG! She is amazing. I expressed what I was looking for and she took me around showing me different items. Once I decided what I wanted she went to work. I was able to finance it and have it delivered within a week. Now that's great customer service. I will go back. If you need any type of furniture go see her first. Thank You read more

Ashley Store - They came in and assembled the box spring. - Furniture Stores Near Me - Yonkers, New York

See all

The in-store experience was very good. Duval helped me out and he was very professional. He let me do my shopping and told me to let him know if I needed anything, when I did, I let him know. My experience with Duval was 5/5. However, as far as the delivery, I waited about 3 weeks (which I was already told, so the expectation was already set and I'm not complaining about that) but when the delivery came, "supposedly" it came with 2 of the same size boards (both left sides) instead of a left and right side board for the bed set. The installers informed me that they can't install it and would have to call and get the right pieces. So, now I had to wait until Thursday. Thursday comes, which is today and the installers showed up at 6:30 am with the remaining parts. They stated they're only here just to drop off the part and that's it. They didn't know anything about installing it. But, thank God they were willing to install the bed set even though they were only scheduled to drop off the part, because I would've had to wait even longer for them to send the correct installers back out. Also, they stated that the previous installers COULD'VE installed the bed to its entirety before (because we had the right pieces all along and there were no incorrect pieces) but the previous people just didn't. The gentlemen who installed my bed set on a short notice 5/5. The previous gentlemen who came and said we had the wrong pieces...2/5 Overall they did a great job even though it was an inconvenience for the both of us and I tipped them, now the bed set looks fine. However, the delivery experience was probably the worst I've had, on top of that you're still charged a "delivery fee" and also had the delivery people from today not installed my bed set, I'm sure I would've had to wait longer to get it done. Honestly, I'd probably look at another furniture place next time I get more furniture due to just the delivery experience alone. read more

Valerie at Ashley Homestore in Yonkers was amazing.She listened to us and guided us through the process of finding us the perfect sectional.She was so professional,knowledgeable and her wonderful personality just made it a wonderful shopping experience.I will highly recommend Valerie and Ashley Homestore in Yonkers to everyone!!!! read more

Attentive showroom salesperson. I was given the room to shop but also all of the information I needed to make an informed purchase. Delivery process was the best I've experienced in a long time. Constant communication on stays of delivery. read more

Great options but if you want something soon do not shop here. Ordered a couch in the second week of June. Told we would get in in July (no specific day) and got a $100 discount because of delay. Call the customer service center for more specific delivery date and they said AUGUST. Every time I call it's delayed another week. DO NOT shop here if you want clear communication. Shop here if you want a couch 6-8 weeks later though, no direct line to the store and customer service wait time for 30+ minutes. read more

I read these reviews back in October and told myself I wouldn't shop here. After Bob's was out of stock on my desired item through May 2021, I gave this place a shot. So far- worst decision. Very inconsistent with delivery dates, poor assistance from customer service. I'm leaving this at one star because I have a very negative feeling about the rest of this process, I don't think I'd change my 1 star review. read more

Terrible terrible terrible. First they tell me a date and deliver my bed two weeks later without the mattress. They go on to tell me they will take off the delivery charge but never did. Then a minute then later they delivered the rest of my bedroom set but guess what wrong color. When I call to fix they were pretty nonchalant about it like who cares we messed. read more

I went in looking for a specific size sofa. I had trouble finding something the would fit through my building elevator. Meghan showed me all my options, let me take my time, and made my shopping experience fun. After finding the one I wanted I was still hesitant on purchasing it due to the size. Meghan promised me that I would have no issue with the guaranteed delivery and that it would 100% fit. SHE DID NOT LIE! I am a happy customer and would 100% recommend this store. read more

I will never ever walk into this store again. We were seeking a couch, we were escorted upstairs by stairwell, we browsed some and selected one. The salesman unknowingly charged us for a warranty we knew nothing about until point of sale and refused the charge, it was removed, Set up delivery, the guys latinos arrived, one knocks and without invitation pushes his way into our home (disrespectful) he is in our hallway standing like he is casing our home, and acting like he is mentally distracted. Us being former delivery driver for a furniture store noticed the two new guys entering acted like we knew nothing about furniture assembly and disassemply, we just retained our attitude. Because of their obnoxious demeanor, we rendered NO TIP for arrogance. One slurps his lips as they walk out of our door. Never assume Ashley, we are not Americas cattle. I have a home improvement degree, laundry machinery degree, food safety degree and a automotive engineering degree, a Carpet installer degree and Roofing installation tech. read more

I will never again shop with Ashley furnitures. Hands down the worst purchase I have ever made. The wrong item was delivered 3.5 months ago. Finally after months of going back and forth I was able to speak with a general manager who approved a partial order of my bed and couch while I wait for the bedroom set. There were also a laundry list of other issue like scratched/ stained items delivered, items delivered when they weren't supposed to be, dinging up walls, getting stuck on my front lawn and destroying the grass, canceling my delivery date after I had already taken off of work. Nothing but problems. It pains me that I gave these people my money. read more