Thank You Dr Senofsky, I got the bit of a run around from…read morefrom my GP and an emergency room before I came to you. No one seemed to think my problem was any big deal. You took one look and told me I was having surgery the next day. You were the only one who seemed to care and realize my situation was very serious. You were kind, explained everything to me, and the next day you took care of my problem. You did a great job and I'm all fixed now. Good to know the You treat people with respect and concern. That's not the case with many people in this field these days. Thank You again.

Dr Senofsky made me feel very comfortable with him and the decision to choose a lumpectomy. He mad…read moreme and my young adult sons feel confident that the cancer would be gone. My pain was minimal and my scar looks amazing at only 21 days out. I would highly recommend Dr Senofsky. He's very caring and you can tell every patient is important to him. And getting them the best outcome and best future is his top priority.

I been under Dr Jordan Michelena care for approximately 8 months now and I must say that I'm very…read morehappy with him helping me with my health needs. He listens well and communicates very well with me. I presently have a great deal of health issues from being a workaholic. His plan for me was well thought out. I'm looking forward to meeting our goals for my healing and recovery. His staff are courteous and very caring. Again, I'm very thankful for him and his team.

Such a smart and professional man, very caring and kind person, the way he treat us was just…read moreamazing!

I recently called this office in an attempt to establish care with a primary care physician, and…read moreunfortunately, my experience with the front desk representative, Jill, was very disappointing. While I understand being short-staffed can be stressful, I was placed on hold multiple times during the call while Jill repeatedly emphasized that she was working alone and assisting patients in the lobby. Although I tried to remain understanding and patient, the interaction became increasingly unprofessional. When I attempted to explain the reason for my visit regarding pre-operative care, I was told that I needed to drop off my pre-op orders before even being able to schedule an appointment. While I was willing to comply, the process seemed unusual and was not clearly explained. What concerned me most was Jill's demeanor when I politely asked for her name and role at the office for my own reference. She appeared offended and questioned why she was "being interviewed." Her response and overall attitude made me feel uncomfortable and unwelcome as a prospective patient. Customer service and professionalism are extremely important in healthcare settings, especially for new patients seeking care. Unfortunately, this interaction left such a negative impression that I no longer feel comfortable establishing care at this facility.

Doctor Lavi is unprofessional, unreliable, and a liar. My husband was diagnosed with Gout after an…read moreurgent care visit and was indicated to follow up with his primary doctor. During his visit with Dr. Lavi he insisted he get new blood work to confirm his diagnosis yet failed to submit the right order. The office acknowledged their mistake but said the doctor refused to put in the correct order because my husband had been approved to see a podiatrist (for an unrelated issue) so he recommended he have the podiatrist treat him for gout. When I called member service to report him they disclosed the doctor had no notes about gout in his file. He failed to do his job in every way.

Henry Mayo Primary Care is wonderful. Dr. Rai is a fantastic doctor who listens to what you say,…read moreconsiders different options and clearly explains everything to you. The front office staff are exceptional. They are highly responsive, knowledgeable and kind. When my PCP retired, I searched everywhere for a good primary care provider and office. I'm so glad I found this place. They are truly amazing.

From the owner: As a Henry Mayo primary care patient, you will have access to a wide range of healthcare services…read moreon the Henry Mayo campus. This includes state-of-the-art diagnostic imaging, laboratory testing, urgent care, wound care specialist consultations and more. This can help streamline your healthcare experience and ensure that you receive timely and coordinated care. Along with receiving top-tier medical services, you will be able to initiate and establish long-term relationships with our providers. Primary care providers are highly trained and experienced in managing a variety of health conditions, from minor illnesses to chronic diseases. They use evidence-based practices to diagnose and treat your health conditions and work collaboratively with other healthcare providers to ensure you receive the very best care.

I could talk about how kind they were to me and my young son, how attentive to my needs and how…read moremuch focus they gave me AND the right amount of seriousness for what turned out to be a serious issue. I had a splinter and it caused an infection. I went in for antbiotics BUT ended up needing surgery. And if Lorena had just treated me as an average idiot and sent me on my way, I'd be minus a digit now. And they called a few days later to check in on me! Who does that these days?! Five hundred stars!

Love Dr Yi but you won't ever get a call back if you leave a message and no one ever answers phoneread more

This is the best doctor I ever met. I respect his care about…read moreme as his patient. He dedicates enough time to hear me and answers all my questions. I highly recommend him

Normally I prefer a in office appointment but due to pandemic I had a virtual visit. This was my…read morefirst visit with this doctor and health center. I was impressed with the way they carried out the appointment. First I had a medical assistant call and asked a series of questions about me, and the the end she said the doctors assistant would call in a few minutes. I received a call from Jesse and he also asked a series of questions about me, also asked reason for seeing the doctor. When I talked to Dr Clark it went very smoothly and efficiently. What helps to get the most of a appointment is to be prepared with a list of medications, illnesses,surgeries and concerns you might have. The facility was clean and staff was nice.

Dr Kim and Dr Nathanson are excellent pediatricians. Dr Castillo is an excellent, competent…read moreinternal medicine doctor. I wish the building had stairs that were accessible. They only have elevators and one broke down with my friend in it. There is a lab technician named Shannon who is the best at drawing blood! I didn't even feel it! And I've had my blood drawn several times!

I have been a patient at Facey for almost 30 years, but over the past 5-6 years it has become…read morenearly impossible to schedule appointments within a reasonable timeframe. At this point, it's almost laughable! Appointments (especially with any specialists) are now booked four months or more out. I scheduled a first-time consultation with Dr. Sofia Avitia for 12/26/2025. I made this appointment back in September! Then, on Wednesday 11/26 I received a call in the afternoon informing me that the doctor would not be available on 12/26 and that I would need call to reschedule. When I called them back on Monday 12/1 after returning home Thanksgiving vacation, I was told the next available appointment was March 6th!!! Keep in mind, I'm seeking this appointment because I'm having swallowing issues. So after scheduling in September, I now cannot be seen until March, which comes out to reaching a six-month window. This is exactly why I say the scheduling situation has almost become laughable and completely unacceptable. I went ahead and grabbed the March 6 appointment just in case I cannot find another doctor sooner, but given my symptoms, I have no choice but to search for someone who can see me within a reasonable amount of time. Considering the inconvenience, I expected at least some level of priority, but instead I felt like I was treated as if I were calling to make an initial appointment all over again. What is really going on at Facey? It is now almost impossible to make any appointment at a reasonable time. I honestly believe they will soon reach a six month scheduling window, which is crazy.

PLEASE AVOID THIS provider!! It's a shame that this is associated to UCLA...I can't believe this…read morehappened... I was charged around one thousand dollars for an online visit just to get a prescription refill and speak with my primary physician, who has been my doctor for the past four years. Unfortunately, his previous clinic was shut down, and he had to move to UCLA Health. The virtual consultation lasted only five minutes. When I confronted the clinic about the high charge, they claimed it was necessary because it was my first visit and I have chronic conditions like high blood pressure and high cholesterol. However, all I needed was a refill! Of course the insurance didn't cover it and I got hit with a $650 FOR ONE ONLIVE VISIT as out of pocket. This feels like fraudulent practice and abuse.

[This review is for the new location, still in the H.Mayo complex. Yelp will not allow me to…read moreinclude the address in my review.] Sort reviews "newest first" and learn the whole story. The recent reviews are terrible, and the older ones show 5 stars. I'm submitting feedback here because UCLA has ignored my comments to them, which they solicited. (I better not get a "business manager" asking me to fill out a form, now that I've posted to Yelp.) I have been a patient at Motion Picture healthcare plan in Santa Clarita since I moved here several years ago. My doctors are Dr Kim and Dr Hasbun, and they are *excellent.* The practice transferred to UCLA. I didn't know what to expect, but I was optimistic. I received good care at UCLA Reagan hospital in Westwood. Well, I'm learning a lot about the new regime. I've made over a dozen visits since the buyout. I have always had good exchanges with front office staff. I expect to check in and pay my copay. This staff is busy and working in cramped space. They have the most stressful jobs in the practice, IMO. They are met with constant flow of patients, many of whom are anxious and reactive, due to health concerns. The new offices: radically downsized--during the height Covid deaths in the US. And the patient population has expanded, it's not just MPTF patients anymore. So these smaller offices are far too small to accommodate patients and personnel. The doctor, my husband and I were seriously cramped in the tiny exam room today. It is too small for 2 people, and we were 3. The phlebotomy room, where I also received a flu shot, is ridiculously small. Patients had to queue in the crowded hallway as they waited for blood draws. It's so tight in there, that when I turned in my chair, I elbowed some supplies and sent a needle flying off the nurse's little shelf. I can guess how often that happens every day. The nurse needs some space to work, not a tiny tray jammed between our chairs. There is such a quantity of equipment and supplies in that little room that it's stored vertically, near the ceiling. Care is conducted, essentially, in a utility closet. This situation is unprofessional and disturbing. When people work in crowded conditions they get stressed. When they are stressed, mistakes are made. And when mistakes are made in healthcare, the consequences can be dire. You don't need a patient to tell you this. Yet, it's how UCLA is doing business. There are personnel working in every nook and corner of the offices, including corridors never intended for desks. Teensy workstations are jammed tightly next to each other, patients brushing past workers' backs, patients blocking traffic, waiting in narrow halls for next steps during their visit, squeezing past workers to leave urine samples in a bathroom mere inches from workstations. (Better not require privacy...) I wonder if fire regulations are violated in this practice? This place feels dangerous, stuffing patients and healthcare workers into inadequate space. All while exhorting us to wear masks and be safe. Please. UCLA clearly doesn't care about the welfare of their own employees, nor their patients. 7-Eleven does a better job with physical distancing. I can't imagine how "UCLA Health" could show more contempt for patient and employee health and comfort, or treat their employees with less respect and professionalism. I don't feel confident in this practice anymore. The old offices were fine. Not luxurious, but there was enough room to swing. What I experience now provides a clear window into the values at UCLA: profit over professionalism, profit over patients. "When people tell you who they are, believe them." I believe you, UCLA.