I had wrist surgery on the eighth…read more The staff was super helpful and made sure I was comfortable. After the procedure, I left home with a packet of documents. When I opened the packet, there was a get well soon card and instructions an information about postop surgery. Everybody was super kind, and everybody made sure I was very comfortable. If anyone from there is reading this, thank you so much. I appreciate everything you guys have done.

LACK OF BILLING/DESK PEOPLE WHO DID NOT DO THEIR JOB CORRECTLY!!! AS A PATIENT YOU SHOULD NOT HAVE…read moreTO MAKE SURE PEOPLE DO THEIR JOB COREECTLY!!! Make sure before you come here for surgery you make sure that you verify with them the day before that they have all information correct. (Even if they call you days prior and try to confirm on their end) The front desk unfortunately messed up my procedure information and did not update the insurance properly on there end even though it was given days prior. I have never experienced unprofessionalism and lack of people doing their job EVER in all my experiences at Facey. Very upset and disappointed people can't do their job correctly. THE WORST PART IS THEY CALLED 3 DAYS BEFORE TO GATHER THIS INFORMATION!! So someone did NOT do their job correctly. Unfortunately my doctor uses this surgery center and has zero reflection on my specific care team. This was negligence from the billing and desk and front team here and I can't believe the lack of unprofessionalism I saw. Hire people who can actually do their job properly.

I had a consultation with Dr. Singh for hernia surgery. The receptionist processed my insurance & I…read morethen sat literally in front of her for over an hour, as they'd booked multiple patients into the same time slot. She later called me to clarify details of our insurance. But at no point did she mention that Dr. Singh is not in our network, so I was going to pay more than quadruple what I'd expected for the consultation, which would also be a complete waste of time/money as I obviously couldn't afford to go ahead with the surgery without coverage. When I called the receptionist, she insisted that it's the patient's obligation to know if the doctor is in-network. But wouldn't it have been common human decency to mention, during all that time I sat in that waiting room, "By the way, Dr. Singh is not in your network, so you're wasting your time & are going to get a huge bill"?

Very unprofessional. Medical assistant informed DR his next appointment has arrived "Yes, I know my…read morepatient is here they can wait." EXCUSE ME MY APPOINTMENT WAS 30 MINUTES AGO. I left.

Dr Bittar is well mannered, professional, knowledgeable and caring. He immediately knew what my…read moreissue was, torn meniscus . Although his waiting room is full of patients I didn't feel rush. Dr Bittar took his time asked if I had any questions . He is kind and friendly . The receptionist Norma & Janet are attentive and helpful . I am grateful I was recommended to him.

I was highly recommended for knee surgery to visit Dr Bittar. He is experienced , knowledgeable and…read moreexplains treatments in a manner that a patient understands . His staff is very friendly and polite.

Mr Eric hu was a wonderful doctor he also services the emergency rooms for the ER which is very…read morehelpful I got a skin graft done in the emergency room thank you doctor.. amir mansourei

Dr. Howard Hu is a fabulous plastic surgeon. He takes the time to answer all of your questions and…read morereally puts you at ease. I just had my breast implants removed and it was a wonderful experience. I truly appreciated that Dr. Hu called me the night of my surgery to check on me to make sure I was alright. My first introduction was with Denise who is exceptional...she was very helpful in taking me step by step on what I could expect on my journey to having my implants removed. Amanda and Rachel were great too. I had the pleasure of having Sharon as my anesthesiologist who is amazing. She really put me at ease. She is truly wonderful and very professional. Dr. Hu has a great team. Dr. Hu was very reasonable in cost but more importantly you want someone who loves what he does and is great at it.

I forgot to post my annual review for the anniversary of my mom's quadruple bypass. She had the…read moresurgery over 8 years ago. How many people can say they extended a person's life 8 years? Dr. Malekmehr makes miracles happen. My family is very grateful.

Great experience getting my allergies treated with Dr. Cutiller-Garcia. The doctor and staff are…read morenice and make you feel welcomed.

I have been a patient at Facey for almost 30 years, but over the past 5-6 years it has become…read morenearly impossible to schedule appointments within a reasonable timeframe. At this point, it's almost laughable! Appointments (especially with any specialists) are now booked four months or more out. I scheduled a first-time consultation with Dr. Sofia Avitia for 12/26/2025. I made this appointment back in September! Then, on Wednesday 11/26 I received a call in the afternoon informing me that the doctor would not be available on 12/26 and that I would need call to reschedule. When I called them back on Monday 12/1 after returning home Thanksgiving vacation, I was told the next available appointment was March 6th!!! Keep in mind, I'm seeking this appointment because I'm having swallowing issues. So after scheduling in September, I now cannot be seen until March, which comes out to reaching a six-month window. This is exactly why I say the scheduling situation has almost become laughable and completely unacceptable. I went ahead and grabbed the March 6 appointment just in case I cannot find another doctor sooner, but given my symptoms, I have no choice but to search for someone who can see me within a reasonable amount of time. Considering the inconvenience, I expected at least some level of priority, but instead I felt like I was treated as if I were calling to make an initial appointment all over again. What is really going on at Facey? It is now almost impossible to make any appointment at a reasonable time. I honestly believe they will soon reach a six month scheduling window, which is crazy.

I went with Facey Medical Group for my prenatal, delivery, and postnatal care after I had to switch…read moremy insurance early on and my then-current obgyn was no longer covered. I had a positive experience all around - a couple minor things/events could've been better but nothing to dissuade me from continuing to seek care here. In the first half of my prenatal care I saw Cassandra Chen - her and Claudia (medical assistant) were absolute joys to see and I always felt well taken care of. I started seeing the practice doctors after week 28, rotating through so I could meet as many as possible before delivery, since I didn't know who would be on call the day-of. I especially enjoyed seeing Dr Kazadi and Dr Tuso. My delivery day doctors ended up being ones I didn't previously meet but they were just as nice as all the others. I plan to continue my care with Facey for any obgyn needs.

They are straightforward in treating you and accommodating to your needs. I have not Ben to this…read morelocation but the Porter Ranch location has FREE Parking

5 stars for Shadi and his team - he is a healer, but unfortunately subtracting 4 stars for the…read moreunprofessional front desk staff - they are just bad at their jobs

Patients..... as a policy holder you are ENTITLED to call your insurance company yourself and find…read moreout if the procedures are covered. This is YOUR RIGHT! So the "free" you hear is FREE ANYWAYS. Ask for a discount if you verify your insurance yourself. And your insurance company can email or fax proof so don't fall for "oh I have to verify" well you verify but I already did. As part of patient care in an office you MUST VERIFY ELIGIBILITY THE DAY BEFORE so your not doing procedures without payment. Be smart people.

Struggled with weight for years. Through bariatric surgery I lost over 80 lbs. The best part is…read morethat I no longer need all the medicine (Hallelujah!). Feel great. Ran four miles this morning. Dr Rim, Lupe Flores, & the rest of the staff couldn't have been better! I was really concerned going into the surgery. Now I can say that at every point, they were there for me, regardless whether it was health issues, insurance problems, or just plain old stupid questions. I have come to love these guys and am so thankful for all they have done for me. If you're considering this surgery, I can tell you that looking back I wish that I would have done it sooner because life is dramatically better now. You will do well with Dr Rim and his team.

At the start, everything was as expected. We were in for some varicose vein treatment. We were…read moreinformed that the scheduler will call the next day for schedule the procedure. No one called. Then about 5 days later we got a call from their Scheduler Rhonda. She said we had to get a blood test from our physician? Also that we had to call the anesthesiologist to find out how we were going to be charged? We called our physician and was told that he would not consent to blood work he doesn't know anything about. We called and called and left messages to the anesthesiologist. NOTHING. We called back to the office to try and reschedule. The Santa Clarita office never answers the phone. Their answering service days they are out to lunch from 12-2pm. We call back after 2pm and no one answered. We called the Tarzana office to find out what happened and to reschedule. We explained the issues and Magina at the office apologized and explained that there was a miscommunication. That they would send the blood test over to our physician's office. Which by the way wasn't received. She said Rhona, the scheduler, miscommunicated. Nevertheless we were told we would get a call from here the next morning. We never got one. So, we called the Tarzana office again. Then we were greeted by a very unprofessional staff member who was not only rude but borderline racist. She made smirky remarks and hung up the phone. Wow!. So we called back and explained. They simply say, they don't know who answered the call. Why is it so hard to reschedule? Why were we mistreated and why is it so hard to get in touch with the right person? This is so not consistent with the reviews that I read. Something is very wrong here. Someone didn't do their job and someone lied. I don't like to make bad reviews. The doctor may be good but the staff needs help. This is by far the worst experience I had with a doctor's office over trying to reschedule. We had no choice but to cancel. Even if they try to talk to the staff, those staff members would still hold a grudge. You lost a patient over a simple rescheduling matter that could have prevented a whole ball of mess.

This was the best treatment I've ever had. Dr Nassaura is a first class surgeon and tells it like…read moreit is. That's the way I am and the way I like to be treated. He performed a procedure on me and it was just like he said it would be and successful. I have one more to do and look forward to it. First class staff and all very nice and helpful. I couldn't say enough nice things about the whole group and recommend them highly Ric Drasin (Professional Wrestler) and I've had my share of injuries

If the staff here aren't texting on their phones they are nice to your face, but as soon as their…read morecoworkers come around they immediately gossip with each other, talk about what they are going to get at Starbucks, lunch, or talk about other employees and a plethora of other incredibly important things going on in their lives. As far as you, the patient, well not so much. Good luck getting them to answer the phone, return your call or be able to answer anything at all the rare times they do pick up the phone.

The staff was professional, respectful, and very helpful. They went out of their way to ensure…read moreeveryone was comfortable. The nurses were just wonderful. They are very skilled, kind, and knowledgeable, and they provided excellent care. Considering I was there for a procedure, it was a quick and painless process! I would definitely recommend this surgical center.